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SUBJECT • Is very important • Noun – Kata nama (nama, negeri, binatang, buah, benda) • Pronoun – ganti nama (I, you, they, we ..) Verb – kata kerja S-V-O SUBJECT…
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Service Quality Learning Objectives Describe the five dimensions of service quality. Use the service quality gap model to diagnose quality problems…
Service Quality Learning Objectives Describe the five dimensions of service quality. Use the service quality gap model to diagnose quality problems. Illustrate how Taguchi…
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Listening: Understanding and Supporting Others The Nature of Listening The Importance of Listening Listening is arguably a more valued skill than speaking and is the most…