Slide 1 CUSTOMER SERVICE SKILLS TRAINING WHO ARE THE CUSTOMERS? He is the most important part of the business He is our work He is our boss WHAT IS SERVICE? to serve to be…
UNIVERSITY OF CALICUT (Abstract) UG Programme in Functional English under Choice based Credit Semester System Scheme and Syllabus - implemented with effect from 2009 admission…
UNIT 10 LISTENING SKILLS Structure 10.0 10.1 10.2 10.3 10.4 20.5 10.6 10.7 10.8 10.9 Object~vc\ Introduction What is Listening? The Process of Listening and Good Listening…
Legal English Wo r k s h o p 2013 edition G u i d e Prof. Mario González-Hernández w o LegalEnglish r k s h o p Chapter 1 Getting Started This chapter will help our participants…
Functional English (Revised) Class XI CENTRAL BOARD OF SECONDARY EDUCATION 2, Community Centre, Preet Vihar, Delhi 110092 CBSE, Delhi110301 [Paper used : 80 GSM CBSE Watermark…
1. By: Mary Ellen Weaver Summer PD 2013 Mary Ellen Weaver 2. What is literacy? Being literate means being able to read and write at a level to be successful in today's…
1. Group Discussion 2. What is Group discussion? • A GD is a methodology used by an organization to gauge whether the candidate has certain personality traits and/or skills…