DOCUMENT RESOURCES FOR EVERYONE
Documents tagged
Business Pivotal service

1. Pivotal Service™ SuiteProfitable service teams don’t just solve problems. 2. Personalized Service Pivotal CRM’s award-winning CRM solution encompasses a fully integrated…

Business Reset BPO for Better Business Outcomes

1. RESET BPOBetter Business OutcomesNigel Edwards | 10th May 2011Amsterdam ©2011, Cognizant | All rights reserved. The information contained herein is subject to change…

Documents 6/2/2009211 LA County1 Quality, Training and Coaching: Best Practices for I & R Contact Centers Amy....

Slide 16/2/2009211 LA County1 Quality, Training and Coaching: Best Practices for I & R Contact Centers Amy Latzer Chief Operations Officer 31 st I & R Annual Training…

Business Beyond The Cloud: The Next Generation of Virtual Call Centers

1.eBook WHITE PAPER The Next Generation of Virtual Call Centers: Beyond the Cloud 2. The Next Generation of Virtual Call Centers: Beyond the Cloud 2 © 2013 Ifbyphone, Inc.…

Technology 2013 HDI Session 607: Call Monitoring Scoring for Success

1. Session 607: Call Monitoring: Scoring for Success 2. UniversityofMiamiUniversityofMiamiEddie Vidal• HDI & Fusion Track Chair• HDI & Fusion Conference Speaker•…

Technology OpenSpan Webinar Sept. 17th with Donna Fluss, DMG Consulting - Desktop Analytics: Optimizing the...

1. Desktop Automation and Analytics: Optimizing the Customer Experience 2013 Webinar Series – Time with the Experts 2. Desktop Automation and Analytics: Optimizing the…

Leadership & Management Build a smart customer service culture with HappyFox

1. How HappyFox helps buildSmart Customer Service CultureThe importance of Smart CustomerService Culture and how to achieve it 2. Definition ofCustomer Service Culture“Culture…

Technology DMG Consulting's Donna Fluss Discusses Desktop Automation and Analytics - Optimizing the Customer...

1. Desktop Automation and Analytics: Optimizing the Customer Experience 2013 Webinar Series – Time with the Experts 2. Desktop Automation and Analytics: Optimizing the…

Business Agency relationships in marketing ds presentation

1. Mark Bergen, Shantanu Duytta &Oroville C. Walker, Jr. Journal of Marketing, July, 1992Presented by: Doroteia Văduva, Yenita Mulia, and Theodore HileMF455 Distribution…

Economy & Finance The Changing Face of Debt Management & Collections

R e s e a r c h W h i t e P a p e r © PAC 2015 www.pac-online.com www.pac-online.com/blog 1 The Changing Face of Debt Management & Collections How new business, regulatory…