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Slide 1Achieving Customer Delight John Paul http://www.associationworks.com [email protected] 800-986-8472 Association Works – Dallas, Texas © Association Works,…

1. Customer Delight Not CustomerSatisfaction, but... 2. It Starts At The Top Who is the champion for theCustomer Delight initiative? Organizations have: Visionaries Leaders…

1. Customer Delight Not CustomerSatisfaction, but... 2. It Starts At The Top Who is the champion for theCustomer…

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Customer Delight Not Customer Satisfaction, but... It Starts At The Top Who is the champion for the Customer Delight initiative? Organizations have: Visionaries Leaders Managers…