Slide 1 1 Adapting Research Methods for Diverse Ethnic Groups Eliseo J. Perez-Stable, M.D. Anita Stewart, Ph.D. Anna Nápoles-Springer, Ph.D. University of California, San…
Slide 1 Chapter 9 Help Desk Operation Introduction Slide 2 Chapter 9 Learning Objectives n Describe a help desk and a typical help desk organization n Describe the call management…