1. Nicole Slater – ERDP Program Manager ACT Health 2. Background for the Canberra Hospital•University Affiliated Tertiary Hospital•500 beds•Serves ACT and GSAHS population…
Slide 1 Pediatric Toxicology Jana Stockwell, MD Slide 2 Epidemiology n 2 million calls n 52% of poison center calls Epidemiology n Unintentional (1-2 years) –Exploratory…
Slide 1 Chapter 9 Help Desk Operation Introduction Slide 2 Chapter 9 Learning Objectives n Describe a help desk and a typical help desk organization n Describe the call management…
Experience with Processes and Monitors in Mesa B. W. Lampson Xerox Palo Alto Research Center D. D. Redell Xerox Business Systems Communications of the ACM v.23, n.2, Feb.1980,…
Experience with Processes and Monitors in Mesa B. W. Lampson Xerox Palo Alto Research Center D. D. Redell Xerox Business Systems Communications of the ACM v.23, n.2, Feb.1980,…