Documents Welcome

Welcome Welcome Quality of service. Unit 9 Chapter 4 and 6. Van der AA and Elfring Mieke de Droog, M.A. 3 May 2011 1 1 Why is it important to have insight in the quality…

Documents Welcome

Welcome Welcome Service management. Unit 3 Mieke de Droog, M.A. 20 April 2011 1 1 2 Why does the management of services deserve special attention? 2 3 They have characteristics…