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Business NASSCOM ILF 2014: The Path to Customer Experience Maturity in The Age of the Customer - Craig...

The Path to Customer Experience Maturity in The Age of the Customer Craig Menzies, Principal Analyst Serving Customer Experience Professionals Twitter: @craigmenzies, @forrester,…

Education The Path To Customer Experience Maturity

The Path To Customer Experience Maturity Moira Dorsey, Vice President, Group Director 19 November 2013 © 2013 Forrester Research, Inc. Reproduction Prohibited © 2013…

Marketing Delivering Contextual Experiences for your Customers

SDL Proprietary and Confidential Delivering Contextual Experiences for your Customers Maxie Schmidt-Subramanian, Forrester Senior Analyst serving Customer Experience Professionals…

Business BMC Exchange "Digital Disruption Leads to Digital Services Revolution"

Digital Disruption Leads to Digital Services Revolution The Implications for IT Twitter: @eoehrlich Eveline Oehrlich, Vice President, Research Director November 19, 2013…

Business Best Practices for an Effective Innovation Process

Best Practices for an Effective Innovation Process From Ideas Through Execution November 13, 2013 About the Speakers Problems and Opportunities 75% Of executives are concerned…