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Workspaces for TomorrowWorkspaces for TomorrowEnabling modern work styles to suit various types of work activitiesEnabling modern work styles to suit various types of work activities
What do workspaces look like today?
BehaviourBehaviour
Important to be seen in the office mentality
Leaders lack the support to run flexible teams
Negative perceptions of flexible working
EnvironmentEnvironment
Inefficient use of space
“Building improvement” is often raised as an issue
Lack of collaborative and flexible working areas
MeetingsMeetings
Uncomfortable seating and poor room layout
Difficult to book meeting rooms
Breakout spaces last choice for meetings
CollaborationCollaboration
Tools do not always support flexible working
Often time-consuming to access technology
Under-utilisation due to a lack of user awareness
Which workspace trends are influencing companies?
The use of multiple mobile devices and the need for access from any location is now commonplace
Cost of real estate and occupancy
Changing workplace patterns and culture
The next generation of workers
Increasing push for sustainable
workplaces
Corporate Real Estate Costs
$1000 is the cost of gross rent per
employee per month assuming 155 sf per employee and gross
rent of $78 per sf per year
50% is the observed utilisation of
corporate office space
Source: Global Office Highlights, Midyear 2013, Colliers International
$155
$134
$99
$91
$84
$79
$76
$67
$66
$64
$62
$59
$50
$42
$42
$0 $20 $40 $60 $80 $100 $120 $140 $160
Hong Kong
London - West End
Tokyo
Rio De Janiero
Paris
London - City
Perth
Beijing
Sao Paulo
Singapore
Sydney
Brisbane
Delhi
Calgary
Melbourne
Average Class A Gross Rent USD/SQ FT/Year
The Mobility Wave has arrived
2:1Mobile Devices shipping to PCs
2:1Mobile Devices shipping to PCs
91%Of CIOs investing mobile scenarios
91%Of CIOs investing mobile scenarios
94%Of CIOs planning
some kind of xYOD
94%Of CIOs planning
some kind of xYOD
100B+Mobile apps will be downloaded in 2014
100B+Mobile apps will be downloaded in 2014
#1Priority for CIOs
is Mobility
#1Priority for CIOs
is Mobility
2.5BTablets & Phones shipping per year
2.5BTablets & Phones shipping per year
40%Less office sq. ft.
needed per person
40%Less office sq. ft.
needed per person
18%Building Custom Apps for Tablets
18%Building Custom Apps for Tablets
Rising Energy Costs
£0.03£0.04£0.06£0.07£0.09£0.10£0.11£0.13£0.14£0.16£0.17£0.18£0.20£0.21£0.23£0.24£0.25£0.27
2010 2011 2012 2013
Pen
ce p
er k
Wh
Industrial Electricity Prices
Australia
Canada
Finland
France
Germany
Ireland
Italy
Switzerland
United Kingdom
United States
Source: Department of Energy and Climate Change, June 2014
Price of energy for businesses
trending upwards across
geographies so far this decade
In some locations, cost has doubled
over the last 4 years.
Key Issues around Collaboration
45%
11%
11%
47%
32%
45%
61%
10%
6%
23%
0% 50% 100%
Access to spaces for private conversationsThe layout of the furniture
The style of the furnitureNumber and size of formal meeting areas
Access to ad hoc meeting areasVisual Privacy
Acoustic PrivacyAvailability of video conferencing services
Virtual meeting servicesAvailability of face to face collaboration
Excellent Good Fair Poor
Source : Staff survey results from financial services client
PC
Users
DataApplications
At the same time … a major shift in the enterprise:from desktop computing to user-centric computing
The move to user centric
computing
The device revolution is happening at an unprecedented rate
User
Desktops / laptops
Tablets
PhonesData
Applications
Changing Workforce Dynamics
1928–1945 1946–1964 1965–1980 1980–2000Born: 2000–20??
Traditionalist Boomer Generation X Gen Y / Millennial Net Generation
Job security of primary concernTop – down hierarchical business units
Belief in the need to “pay dues”Loyalty a key characteristic
Benefits include better title and perks
Freedom and flexibility of primary concernEntrepreneurial mindsetBelief in empowerment
Individualistic a key characteristicBenefits include better work/life balance
What do workspaces look like tomorrow?
BehaviourBehaviour
Support for full mobility Mitigation of noise levels Efficient desk and space
utilisation
EnvironmentEnvironment
Combination of private and shared work areas
Lower real estate costs through better utilisation
Improved convenience and flexibility of space
MeetingsMeetings
Improved design of existing spaces
More efficient booking and usage practices
Additional [and better] enclosed and open
spaces
CollaborationCollaboration
Culture of collaboration Collaboration tools to suit
all ways of working Better information access
and management
WFT is a workplace strategy that recognises workers have a number of different work activities to complete – some require high levels of concentration and some require high levels of collaboration.
Employees are empowered with the freedomto choose different types of work settingsto suit various types of work activities.
It involves building a modern collaborativeenvironment with innovative workspaces, and various new technology tools to support flexible working.
Workspaces for
Tomorrow
What Workspaces for Tomorrow will offer
Employees given a choice of where and how they work
Investment in modern, collaborative office space
Technology that enables employees to work in their office, elsewhere on campus, or remotely
PeopleSolutions appropriate to
local cultureTraining / coaching for
managers and employees
Flexible working protocols agreed by
whole team
TechnologyDevices tailored
to fixed, mobile & remote workers
Multiple connectivity options
Improved ordering processes, education and
support
EnvironmentModern, attractive,
collaborative and creativeDesign influenced by
employeesFewer desks & offices
Bookable meeting rooms
Guest workersGuest workers
Enabling Workspaces for Tomorrow | PeopleBegin by understanding user roles and the relationships to apps and devices
Traditional Desktop Virtual Desktop Laptop Tablet Smart phoneTraditional Desktop Virtual Desktop Laptop Tablet Smart phone
Communication ToolsOffice Apps Business Aligned app Content Management HR AppsCommunication ToolsOffice Apps Business Aligned app Content Management HR Apps
Which device best suits their work style?
What applications do they need?
Applications
Device
End U
ser R
oles
Office workersOffice workers Fixed workersFixed workersMobile workersMobile workersRemote workersRemote workers
Desktop TabletThinLaptop Desk Soft Mobile Smart
Desktop TabletThinLaptop Desk Soft Mobile Smart
Current Devices
Desired Future Devices
KNOWLEDGE WORKER
BYO
BYO
Desktop TabletThinLaptop Desk Soft Mobile Smart
Desktop TabletThinLaptop Desk Soft Mobile Smart
Current Devices
Desired Future Devices
EXECUTIVE
BYO
BYO
Desktop TabletThinLaptop Desk Soft Mobile Smart
Desktop TabletThinLaptop Desk Soft Mobile Smart
Current Devices
Desired Future Devices
ACCOUNT MANAGER
BYO
BYO
Desktop TabletThinLaptop Desk Soft Mobile Smart
Desktop TabletThinLaptop Desk Soft Mobile Smart
Current Devices
Desired Future Devices
TASK WORKER
BYO
BYO
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Enabling Workspaces for Tomorrow | TechnologyPlatform for
end-user computingEnterprise Mobility-as-a-Service
Mobile device management; mobile application management; mobile expense management
Enterprise application availability
Policy framework
Self-service support
Conferencing and collaborationVideo, voice, web conferencing
Instant messaging
Collaborative workspace
Visual communicationsWi-FiHigh-speed Wi-Fi
High-quality voice and video traffic
Analytics and algorithms for location
DataAbility to store, share and sync data across devices at any location
Workspace managementManagement of:
• meeting rooms and spaces
• printing solutions
• desk reservation/release
Management of building systems:
• cooling and energy
• lighting and building integration solutions
• security
SecurityData security
Ability to deliver remote access
Intrusion detection and prevention
Physical and virtual security
Activity monitoring and compliance
End-user ComputingDevelopment Model
Consultative approach to building
an end-user computing roadmap
Internet of Things Advanced connectivity of devices,
systems and services
Sensor data capture and analytics
Automated and intelligent decision making
Cloud servicesCloud Services for Microsoft
Cloud Services for Cisco
Compute-as-a-Service
Cloud Backup
Contact Centre-as-a-Service
Our approach is around building a platform for EUC…and solving business challenges!
establish the platform, solve smart device challenge1
provide for the new applications paradigm
2
adding more devices…next-gen PCs3
provide for data4
value proposition:bring order in mobility
value proposition:EUC platform for smart
devices & next-gen PCs
value proposition:enable micro app model
value proposition:truly enable EUC work styles
Our objective is to establish a user-centric platform to enable a new EUC model that:(1) our clients can consume as a service, and (2) solves specific business problems in each release
User-centric computing model
EMaaS
EMaaS is our FIRST release to establish the DD EUC Platform…
EUC platform as the foundational pivot of Workspaces for Tomorrow
► Empowers employees with the freedom to choose different types of work settings to suit different types of work activities
► EUC Suite of Services− Key pivot we use to enable a
client project very rapidly− Consumed as a service − Solves specific business
problems with each release
► Leverages:− BU/SU solutions and services− Partner ecosystems
− Office design firms− Workspace mgmt vendors
IM / Presence
Wireless
Directory
Video
Security
Voice
DataMessaging
accelerate your ambition
The objective is to fully leverage our joint capabilities, and areas where we complement, to establish next
steps to advance a client’s solution architecture across technology and environment.
Enabling Workspaces for Tomorrow | Environment
We engage with architectural and office design firms to assist our clients with transforming their physical space
into modern collaborative environments.
accelerate your ambition
Business drivers and benefits of Workspaces for TomorrowWe want to help our clients enable a new way of working to give their employees a choice of where and how they work, build modern, collaborative office environments, and provide technology to
support a flexible workforce moving the organisation towards a high performance culture.
Reduced absenteeism, improved personal
performance, enhanced team-working
Space savings, reduced property costs and churn,
reduced training costs
Reduced staff attrition and increased staff attraction,
more enticing to next generation of workers
Reduced travel time and cost, improved work–life
balance, better office environment
CostSavings
CostSavings
CostSavings
EmployeeProductivityEmployee
ProductivityEmployee
ProductivityStaff
RetentionStaff
RetentionStaff
RetentionPersonalWork-LifePersonalWork-LifePersonalWork-Life
17m USDin savings via avoided travel17m USD
in savings via avoided travel
Savings plus
Productivityimprovement
from a new way of working
Savings plus
Productivityimprovement
from a new way of working
86m USDin savings via improved
communications
86m USDin savings via improved
communications
45,600trips avoided
45,600trips avoided
28 minutes per day saved per FTE
28 minutes per day saved per FTE
* Confidential results from an external vendor case study
From 71% to 81%of staff satisfied with the freedom to
choose where they do work
From 71% to 81%of staff satisfied with the freedom to
choose where they do work
From 76% to 85%
of staff satisfied with technology as an ‘enabler’ of internal mobility
From 76% to 85%
of staff satisfied with technology as an ‘enabler’ of internal mobility
From 39% to 48%of staff satisfied new workspace promotes
collaboration
From 39% to 48%of staff satisfied new workspace promotes
collaboration
62% agree the flexibility of new workspace
allows them to be more productive
62% agree the flexibility of new workspace
allows them to be more productive
* Confidential results from an external client case study
Employee SatisfactionEmployee
Satisfaction
How do your people work now? (e.g., varied locations, remotely, fixed desks)
How do your people work now? (e.g., varied locations, remotely, fixed desks)
Do your people have the tools and resources available to work flexibly?
Do your people have the tools and resources available to work flexibly?
Is there an opportunity to be more collaborative? What does this look like?
Is there an opportunity to be more collaborative? What does this look like?
Are there opportunities to
enhance engagement and
performance?
Are there opportunities to
enhance engagement and
performance?
Is there a perception of “needing to be seen in office” that needs to be
resolved?
Is there a perception of “needing to be seen in office” that needs to be
resolved?
Are there any local cultural nuances that affect how your people work?
Are there any local cultural nuances that affect how your people work?
To begin, understand your current state and future need…
Repeat on a regular basis due to the cyclic nature of aging and operational changes
Review impact of business operations on the infrastructure
Initiate
ConductEUCDM consulting
engagement
Discover
Analyse output and develop
recommendations
Construct
Present recommendations
and roadmap
Recommend
Execute onrecommendations
Execute
Improve
time
Our approach starts with understanding current business problems and desired business outcomes
• The EUCDM is a consultative engagement that helps clients understand their current maturity, what their future need is – and a roadmap as to how to get there
• Targeted at senior level business and technical stakeholders involved in development & implementation of the next generation ICT infrastructure
• Interactive session based on a structured set of questions run in a workshop format with a senior consultant facilitator
End-User ComputingDevelopment Model Cycle
Stra
tegi
c de
velo
pmen
t
Operational development
Optimal
Advanced
Intermediate
Basic As Is
To Be
EUCDM: a consultative approach to help build a roadmap for success
Key areas to focus on to build rapid maturity
Corporate
Social
Communications
Productivity
Workspace Mgmt
Desktop/Laptop Software
Applications
User Experience
User Segmentation
UserAdoption
User Data & Settings
Users
Business Enablement
Device Delivery & Maintenance
IT Services Operations
Workflow Automation
Operational Excellence
Device Management
Device Support
Device Strategy
Devices
Network
Architecture
Servers
Cloud
Performance Management
Infrastructure
Policy
Controls
Identity
Access
Data
Security
Optimal
Advanced
Intermediate
Basic
Scored Questions and AnswersDevelop score for as-is and to-be states
The End-User Computing Development Model report provides practical and actionable data
Project Overview
Recap of workshop
Summary of ‘as-is’
and ‘to-be’ states
Summary of key
recommendations
High level overview
of approach
Workshop analysis
and scoring
methodology
Specific issues to be
considered
Detailed set of
recommendations
A roadmap of
specific projects with
proposed timing to
provide a path to the
‘to-be’ state
Detailed feedback
on findings
This is across the
six key focus areas
of the End-User
Computing Maturity
Model
Executive summaryExecutive summary Engagement overview
Engagement overview FindingsFindings RecommendationsRecommendations
EducationEducation
Benefits of the End-User Computing Development Model
AnalysisAnalysis MaturityMaturity RecommendationsRecommendations
Identify places to start with EUC, how to plan for
EUC, key internal actions on skills,
partnerships
Impact of EUC on organisation and
strategy, infrastructure and
operations
Review client maturity from an ‘as-is and ‘to-be’
perspective
EUC overview, terminology, approaches,
industry bodies, standards, etc.
End-User Computing Development Model (EUCDM)
• A consultative engagement that helps clients understand where they are, what their true need is –and how to get there
• Strong linkage to the Dimension Data strengths to allow us to execute
EUC Project Methodology
End-User Centric Framework (EUCF)
• A model of abstractions:• User from Device• Application from OS• Data from the Device
• A framework that can be used for a diverse set of business objectives
Our End-User Computing consultative approach
End-User ComputingSolution Roadmap
• A roadmap of the solutions the client requires to meet desired business outcomes overtime
• A phased approach allowing clients to address immediate needs, but considering interdependencies
Conclusion
End-user computing is agrowing trend in organisations that will significantly change the workplace and working
styles
Our End-User Computing Development Model provides
clients with quick and actionable results and is the first step in
developing their plan for rapid improved maturity
Solutions like WFT will enable organisations to provide the freedom of choice for their workforce as their offerings
mature
A structured approach to understanding WFT and how it will impact the organisation is the best
pragmatic starting point
Dimension Data has tremendousdepth of skill in communications,
networking, security and ICT operations, in addition to deep
multivendor relationships