1
Welcome all delegates to the
FAME RAT Workshop
onTuesday 8th February 2005
Assessing our readiness and starting to implement the Generic Framework
2
What is the problem?• Citizens: Where can I get advice/help?
Will they know who I am?• Services: How can we best meet need?
Who should we work with?• Commissioning: What are the patterns?
What outcomes are sought? What is our policy and priority? How can we govern this?
Partnership is now an imperative.
3
Who are you?
• From your job titles, you include:– LA corporate strategists and planners.– Managers of partnership formation “projects”.– Partner representatives.– IT people responsible for procuring or developing
partnership systems and applications.
• You may bring a management, practitioner or technical perspective to these roles.
• This is your first presentation for 66% of you.• 50% of you are the first individuals in your
organisation to attend a FAME event.
4
But FAME is about social care and children isn’t it?
• Crime and disorder reduction partnerships
• Abandoned cars and dead badgers• Economic development and business
support• Housing and community services• Leisure• Planning• eDemocracy
Managing multi-agency channels, relationships &
content.
5
So what changes?
• Available and emerging technologies are ready to be harnessed for sharing information.
• Practitioners and managers must participate as never before in shaping these systems.
• We need to move from an ‘applications’ view to an ‘infrastructural’ view of IT.
• And move from a single agency view to a multi agency view.
• This changes management, professional and supplier relationships.
6
What’s FAME all about?
• Understanding drivers.• Engaging in partnership and building trust.• Identifying outcomes. • Understanding the legal context,
constraints and imperatives.• Making sense of policy from local and
national perspectives.• Developing new collective and individual
governance of practice and of information.
7
The Local Authority perspective
• No ‘one size fits all’ solution…• But partnership is proliferating: they can’t
all be unique!• How do we know if we and our partner
agencies are ready?• How do we develop a strategic approach
to investment in infrastructure and relationships?
The FAME Framework collects experience and best practice, organises supporting resources and provides some practical
tools.
8
Local Authority
Department AThe Local Authority experience:
9
Local Authority
Department A
Demands on systems, resources
and practice
New guidance &
targets
Department B
Department C
Department D
RATSupporting Materials & How To Guide
The Local Authority experience:
Sub-Regions, Regions
10
The Agenda• Welcome.• The 9 building bricks• The RAT
– 1st workshop Scoping and Business Case
• Sharing Information– 2nd workshop Information sharing and
Governance• Strategic procurement
– 3rd workshop Infrastructure and Federation• Regional issues and sustainability
– Plenary discussion Sustainability• Conclusions
…but FAME is a “live” project…
11
The nine building blocks of FAME
13
So what’s the problem!
• Practitioners and IT people need to understand the transformations in each other’s worlds e.g.
• The growth in multi agency working, the emphasis on prevention, the involvement of the service user.
• The use of web services infrastructure, portals, identity management and work flow.
14
An organisational aquarium?
15
Social services relationships
SOCIAL SERVICES
Education PCT
Voluntarysector
Local Council
HousingBenefitsEnvironment
Leisureservices
NHS
AcuteCommunity
PolicePrivatesector
16
Scoping Scoping StatementStatement
& & Bus’ CaseBus’ Case
DevelopmentDevelopment
Legal PowersLegal Powersandand
ResponsibilitiesResponsibilities GovernanceGovernance
Information Information SharingSharing Identity Identity
ManagementManagementInfrastructureInfrastructure
MessagingMessagingEvents &Events &
TransactionsTransactionsFederationFederation SustainabilitySustainability
The 9 building blocks of the Generic Framework
17
Readiness Assessment Tool
18
How-to-guide
• The development cycle:– Conceive and justify – project initiation– Mobilise – gain commitment– Design and build – the new partnership
and system– Implement – operate– Refine – review and improve
19
How-to-Guide
20
The FAME jigsaw
• Each bit of the jigsaw has supporting text that can be looked at on its own – but is cross referenced to other bits.
• There is an outer shell – the ‘How-to- guide’ providing guidance for managing change projects.
• The Readiness Assessment Toolkit looks at preparedness under the heading of each bit of the jigsaw.
21
Scoping statement and business case development
• Scoping statement– What are the drivers for change– How are citizens/practitioners involved– What outcomes are to be achieved– What processes and IT will be needed– How will the partnership be organised
• Business case development– What are the costs/sources of funding– What are the approval processes
22
Governance
• Governance in public services• Creating and maintaining partnerships
– Membership, communication, scrutiny
• Models of partnership working• Multi agency organisation processes:
– Performance, inclusion and probity
• Theory of Change method for evaluation• Information governance
23
Legal powers and responsibilities
• Understanding legislation – where do powers come from?
• Scanning legislation, guidance, CoPs• The multi agency partnership• The legal framework of services• Policy Guidance and advice for the
provision of services• The legalities of information sharing
24
Information Sharing
• Policy rhetoric• Information sharing in a multi agency
environment• Perceptions and attitudes• Information sharing protocols• Information manager• Training needs
25
Identity management
• Why is identity important?– In a single agency– Across different agencies
• Identity and relationships• Registers and registrars• Publication and consent• Data processors and data controllers
26
Infrastructure
• Moving away from an applications view• Shared technical resources• Private and public sector contexts• Communicating across and up and
down• Hubs, spokes and axles• Messaging and publication• Web services• Joined up procurement
27
Messages,events and transactions
• An event• A message• A transaction• “The map is not the territory”• Who decides an event is an event?• Portals: mapping shared resources• Switches: mapping shared processes
28
Federation
• Integration and federation• The index and relationship
management• Portals and switches• Federation services:
– Universal publication– Universal recourse– Federal identity
• The relationship with central services
29
Sustainability
• From project to mainstream• A role for public value• Sustainability as an outcome• Internal organisational sustainability• External organisational sustainability• Technical sustainability• Resource sustainability• Realising the benefits of multi
agency partnerships
30
Children’s Trusts
Choice Protects
Local Preventative Strategies
Children’s Fund
Overarching Strategy for Children and Young People
DfES
Connexions
QP MAPs
Children's National Service Framework
Integrated Care Record Service
Language used for SEN./Disability
Sure Start
NPfIT Information Sharing and Assessment (ISA)
Integrated Children's System
Children in Need Census
Climbie
Delivery and Improvement Statements
IPU
Children NSF Information Strategy
Electronic Social Care Record
Green Paper on Children at Risk
Children Act Report
Youth Justice
SNOMED
Outcomes Framework Core Reporting Requirements
Core Information Requirements
Process Model
Data Model
Questions and observations?
Fame Readiness Self-Assessment Tool
32
Who’s in the lead?
• Partnerships depend on partnership working amongst a range of agencies
• Local government has a responsibility to lead in many initiatives
• As soon as possible the lead needs a small multi agency promotional group to elicit senior level support from partners
33
The meaning of readiness
• There are no ‘green field sites’• Wide variation in ‘where we are now’• Different aspirations• Different understandings of ‘possible’
and ‘desirable’• Differences of available ‘technology’
and current ‘practice’
34
The dimensions of readiness
• Readiness against all of the FAME building blocks.
• Readiness in each building block assessed in terms of a series of statements.
35
Development Cycle
strategising
resourcing
learning
evaluating
36
Readiness self assessment
strategising
resourcing
learning
evaluating
Readiness self assessment
Generic Framework
What do we need to know?
Scoping
Business cases
Partnership commitments
Leadership
External stakeholder results
Achieving user outcomes?
People
ProcessesPolicy and Strategy
Partnership and resources
Internal partnership results:
Working effectively
Drivers for Partnership Success Results
Drivers for Learning and Development
www.local.odpm.gov.uk/research/strat.htm
38
Using the RAT• Read through the RAT statement and the cross
references to the generic framework text• They are grouped under each building block
under: – Leadership– Policy and strategy– People– Partnership resources– Processes– Internal results– External outcomes
39
40
41
42
Starting to assess where you are
• Lead your promotional group in the use of the RAT by your ‘promotional group’
• First work through the ‘Scoping Statement and Business case Development’ section.
• Concentrate on what actions will be required to achieve at least level 3
43
Second stage
• You might now need two sub groups with cross representation:– Practice issues – legal powers/information
sharing/governance– Technology issues – identity management /
infrastructure/messages, events, transactions/ federation
• You need to be moving from level 2 to 3• Feedback and discuss the results with the
promotional group
44
Third stage
• Work together on ‘Sustainability’.• Mainstreaming needs to be considered
very early in the project.• Now fill in the scores, check the evidence,
decide the action plan and responsibilities.• Move ahead on the actions!• Keep a check on the outliers (2’s)
45
What do you need to know?
• The RAT is a learning tool• You have probably found some areas where you
are not sure what to do or how to do it• Go back to the Generic Framework read the
jigsaw bits in depth.• Check the How-to Guide• Decide how you are going to get the know how• Check out your action plan again
46
Using the RAT - 1
• Reporting to your directorates on “Scoping statement and business case development”
• Groups A+B Leadership/Policy & Strategy• Groups C+D People/Partnership Resources• Groups E+F Processes/Internal + External
Results• List the key actions you need to take to get
to level 3/4• How long will those actions take to achieve