Vancouver 2010: Preparing the AT&T Network for Traffic of Olympic Proportions
IEEE CQR International WorkshopVancouverJune 9, 2010
Susan R (Bobbi) BaileySusan R. (Bobbi) BaileyVice President
Architecture andNetwork RealizationNetwork Realization
AT&T Labs
© 2010 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.
Network Scale & ScopeIndustry LeaderLeaders Quadrant3 800
100%Leaders QuadrantGlobal, Pan European, Asia Pacific
Network Service Provider, US Telecommunication Service Provider , Web Hosting and Cloud
Infrastructure Systems , Web Conferencing and W ld id d N th A i C i ti
3,800MPLS nodes serving
182 countries
9152Major network 886,418
Fortune 1000companies are
AT&T customers
Worldwide and North American Communications and Outsourcing Professional ServicesGartner Magic Quadrants 2009/2010)
Leader in Global Networking for Multi Nationals
Major network buildings—211K
satellite locations
,Miles of network fiber
87MWireless Customers
17.5MBroadband g
(IDC 12/2009)
IDC Global MNC Telecom Marketscape Leader (2010)
129,905Wi-Fi hotspots
around the world
Broadband Connections
2.3MU-verse Subscribers
Most Complete footprint for enterprise managed service contracts of top 5 global providers
(Ovum 2009) 18.7+ Petabytes
of data per day
458BText messages
handled in 2009US Enterprise Telecom Leader (Oct 2008)
MPLS Global Leader (Forrester 2009)
of data per day
38Internet Data Centers
on four continents
24x7Network monitoring
& management
© 2010 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.
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“Setting the industry standard for network reliability”
AT&T MPLS Network: Global Reach
US, Canada &Central America
Europe, Middle East and Africa
Worldwide
South America Asia Pacific
© 2010 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.
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Network complexity and customer expectations are increasing
Proliferation of end point devices, with Mobility at the
t f ti it
Anytime, Anywhere A d i center of connectivity
Explosive growth of services Multiple Services
Any device
Explosive growth of services and applications
Increased Customer Multiple
N t k Increased Customer performance expectations
Networks
Convergence-enabled consolidation of network and IT infrastructure
© 2010 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.
AT&T Network Operations Mission
Ensure that the Ensure that the AT&T Network AT&T Network connects people with their worldconnects people with their world——
everywhereeverywhere they live and workthey live and work——and and does itdoes it betterbetter than anyone else.than anyone else.
Provide comprehensive and seamless customer application service quality by preventing, application service quality by preventing,
detecting and correcting failures in the network before they impact the service experience.
© 2010 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.
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AT&T Network Continuity Best Practices
Global NetworkPlans
PersonnelProcessPracticePractice
Operations Center
Monitor &Manage Events
PracticePracticePractice
Respond,RResume,Recover,Restore
Learn
Network
© 2010 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.
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DisasterRecovery
Process Improvement Cycle
AT&T 3P Process: Predictive, Preventive, Proactive
AT&T monitors and enhances its network during a variety of major events, including:
Political eventsMajor weather eventsMajor conventions and trade showsMajor concerts and music festivalsMajor sporting eventsMajor sporting events
Actions taken for each event vary based on the level of support needed, but can include:
Additional security measuresNetwork restrictionsAddition of temporary network capacityAddition of temporary network capacityAdditional staff coverageClear all alarms and ensure redundancy
© 2010 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.
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Preparing the AT&T Network for the 2010 Vancouver Olympics
AT&T took steps to augment its wireless network for customers attending the Olympics in Vancouver.
Vancouver Olympics
g y pIncreased cell site backhaul capacity to support wireless network trafficAdded second carrier to the areaImplemented a cross-border roaming agreement with Rogers WirelessWireless voice and data retainability remained above 95 percent throughout the duration of the Olympic Games.
© 2010 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.
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AT&T Network Disaster Recovery
D di d T kDedicated TeamworkNDR Operations
Team of 50 disaster recovery professionals and hundreds of professionals and hundreds of
Network Operations reserve – plan constantly, practice four times/year
A t t d T lAutomated ToolsNDR Systems
Office lists and element configuration storage and download
Customized Technology
configuration storage and download capability for rapid implementation
Customized TechnologyNDR Trailers
$500M investment in 300 trailers and support vehicles housing equipment and
© 2010 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.
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pp g q pcomponents
AT&T h b th l i t l i ti id f NBC’
AT&T’s Support of NBC’s Olympic Broadcasts
AT&T has been the exclusive telecommunications provider for NBC’s Olympic broadcasts for the last 15 years
AT&T has supported NBC from a network perspective at Olympic games, summer and winter, since the Sydney games in 2000In 2000, all of NBC’s content was broadcast in SD. For the 2010 Games in Vancouver, NBC produced 100 percent of their content in HDNetwork support has changed accordingly: In Sydney, network support consisted of three DS3s – in Vancouver, AT&T provided the bandwidth equivalent of 42 DS3sDS3sAT&T’s fail-safe network provided 100 percent reliability throughout the duration of the Vancouver Olympic gamesNBC broadcast 835 hours of Olympic programming during the Vancouver games, and approximately 625 of those hours were broadcast live
© 2010 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.
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AT&T and the U.S. Olympic Committee
AT&T has supported the USOC for more than 20 years, and is an Official Communications Services Partner of the U.S. Olympic and Paralympic TeamsParalympic Teams.
U.S. Olympic Training Center ProgramThree U.S. Olympic Training Centers across the country provide athletes, coaches and staff access to world class communications technology throughcoaches, and staff access to world-class communications technology through AT&T wired and wireless services in dorm rooms, training facilities, and on the practice field
AT&T Athlete Connections CentersLocated in U.S. Olympic Training Centers, AT&T Athlete Connection Centers feature a variety of AT&T services that allow Olympic athletes to stay connected
© 2010 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.
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teamusa.org and AT&T Synaptic Hosting
USOC’s web site, teamusa.org, experiences significant fluctuations in user traffic throughout the two-year Olympic Games cycle
Demand for online web content particularly high bandwidth contentDemand for online web content – particularly high-bandwidth content like video and audio – continues to skyrocket, particularly in the months leading up to and after the Olympic games
Th USOC AT&T’ S ti H ti l ti t id f llThe USOC uses AT&T’s Synaptic Hosting solution to provide fully scalable information technology infrastructure and bandwidth
Synaptic Hosting enables the USOC to increase or scale back Web hosting services in real time, based on site traffic, and pay only for capacity used
AT&T support team reduces need for USOC IT resourcespp
© 2010 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.
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Telehealth Services Hold Potential for Athletic Training
AT&T’s Telehealth services and networks enable patients and medical specialists to connect virtually
AT&T Teleclinics: diagnostic environment using Telepresence to enable doctor-patient interaction when face-to-face meetings aren’t possibleAT&T Virtual Care: bundled solution that includes infrastructure, videoconferencing, medical devices, Telemedicine Encounter Management solutions, and application software, pp
AT&T Healthcare Community Online improves real-time access to medical records and relevant applications.
Highly-secure cloud-based health information exchange and collaboration portalHighly secure, cloud based health information exchange and collaboration portal that enables medical staff to provide faster and more accurate diagnosis at the point of careSimplifies integration of information from multiple data sources and connects different users throughout the healthcare ecosystemdifferent users throughout the healthcare ecosystem
© 2010 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.
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Telehealth in the AT&T LabsResearchers in the AT&T Labs are focused on developing innovative telehealth solutions that could someday benefit training and care for Olympians, including:
Cardiovascular Fitness Monitoring, a wirelessly-enabled solution that could report athletes’ cardiovascular fitness data to physicians, coaches, trainers and officials, allowing them to carefully monitor and treat patients whose cardiovascular fitness levels are out of normal rangesgTelesoles, high-tech shoe insoles that sense gait patterns and wirelessly report results. Telesoles could someday be used by Olympic runners and their training teams to measure sprint gaits and correct posture, foot placement, or other issues that may be impeding their performanceother issues that may be impeding their performance
© 2010 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.
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© 2010 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.
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