Banking with Six Sigma
Contents
• Banking without Six Sigma• What is Six Sigma• Why Six Sigma in Banks• Crux of Six Sigma• KPMG Six Sigma• Success with KPMG
Banking means
• Long waiting queues
UNHAPPY CUSTOMERS
Lower Reputation
Reasons for Bad Outcomes
• Long hours of wait in the banks is a NO-NO
• Proper addressing of customer problems does not take place.
• Finally it leads to lower reputation in market.
• http://henryharvardindia.com/kpmg-six-sigma-certification/
What is Six Sigma?
https://en.wikipedia.org/wiki/Six_Sigma
• Six Sigma is a disciplined data driven approach to eliminate defects
• Set of tools and techniques aimed at achieving 0 defect solution
• Achieves sustained quality improvement in the product
• Operates on the principle of “commitment from entire organization towards work”
• Leads to passionate management and leadership
Why Six Sigma in Banks?
• Cut wastes and streamlines processes
• Reduces Cycle times in Insurance staff
• Deals with problems effectively
Cut Throat Competition
• You gain extra edge over other banks with your fast services and added functionalities that Six Sigma provides
Efficiency Levels
• Focus beyond the pre-determined quality levels of product
• Increased customer satisfaction and positive market image
• http://henryharvardindia.com/category/blog/
Identifies Unhappy Clients
• Easily identifies the unhappy customers from the lot
• Gives you an extra edge over other banks in providing services
• Long term result is 0% defect and hence no 1 Bank in market
Efficient Bankers
• Streamlined process of Six Sigma leads to proficient bankers.
• Skilled individuals capable of handling everything.
New Products Launch
• Banks following Six Sigma tend to launch newer schemes more actively that benefits people and hence remains the favorite of all
High Investment Returns
• Happy customers -> More profits -> Growing demand -> Raised revenues -> High investment returns
• http://henryharvardindia.com/benefits-of-six-sigma-for-finance-professionals/
Crux of Six Sigma
• The reason behind so many benefits of deploying Six Sigma in banking is highly skilled individuals take up the tasks and hence the deliverables are of high quality
Success with Six Sigma
• A Belgian company comprising of a bank experienced huge profits and return on investment after employing Six Sigma.
Six Sigma’s Facets
• It is applicable in all streams:
• http://henryharvardindia.com/benefits-of-six-sigma-for-fin
ance-professionals/
• http://henryharvardindia.com/benefits-of-six-sigma-for-m
arketing-professionals/
• http://henryharvardindia.com/benefits-of-six-sigma-for-op
erations-management-professionals/
Which Six Sigma to choose?
http://henryharvardindia.com/about-us/
Why KPMG Six Sigma?
• A professional 4-day training program offering Six Sigma Green Belt Certification from KPMG
• Only program recognized across 147 countries where KPMG operates at
• Successfully embraced by more than 13,000+ professionals globally
• henryharvardindia.com/kpmg-six-sigma-certification/
Diversified Program
• Participants join from diverse industry domain those include Manufacturing, Healthcare, Hospitality, Finance, Banking and many more
• http://henryharvardindia.com/
Across All Cities• KPMG delivers its programs across all the cities.
http://henryharvardindia.com/events-india/
Certifications!
• With KPMG Six Sigma you become a trained individual.
• http://henryharvardindia.com/kpmg-lean-six-sigma-green-belt/
• http://henryharvardindia.com/kpmg-lean-six-sigma-black-belt/
Make your Bank a Brand with KPMG Six Sigma at www.henryharvardinda.com
