Copyright © 2009 ITpreneurs
© 2009 ITpreneurs – all rights reserved
the ITpreneurs virtual learning experience
An insight into the most effective collaborative learning experience for IT best practices that is
available today
Copyright © 2009 ITpreneurs
© 2009 ITpreneurs – all rights reserved
Who is ITpreneurs
ITpreneurs operates with 125+ staff from six continents serving Fortune 1000 companiesThe common theme for all ITpreneurs training and implementation solutions are: – Deliver unbeatable quality instructional content– Engage with the learner by proving compelling stories and relevant instructions– Promise results and ensure the learner retains the knowledge obtained and can apply this to
the day to day practice2
ITpreneurs develops training and implementation solutions for IT best practice frameworks such as ITIL, COBIT, or ISO/IEC 20000Founded in 2001, ITpreneurs’ first product was an ITIL Foundation e-learning training course. Now in 2009, ITpreneurs offers classroom, e-learning, game based learning, and hybrid training solutions in all major languages across the world
ITpreneurs Global HQ
Copyright © 2009 ITpreneurs
© 2009 ITpreneurs – all rights reserved
Is this presentation relevant to you?
If you can answer any of the following questions with ‘yes’, this presentation definitely is relevant to you:
We are implementing IT best practices (ITIL, ISO/IEC 20000 / or COBIT) and need to generate awareness among staff , and train key stakeholdersWe now use classroom training but are looking for a more efficient and cost effective way to train our peopleWe are looking for the smartest way to migrate our certified staff from ITIL version 2 to version 3I don’t believe in e-learning, as I don’t think my staff will have the self motivation and interest to learn from a computerWe have a globally dispersed organization and need to ensure consistent high quality training medium globally and in multiple languages.
3
Copyright © 2009 ITpreneurs
© 2009 ITpreneurs – all rights reserved
What makes virtual learning interesting?
For the organizationTrain a lot of people in a short period of timeReduced overall cost Faster Roll-Out Consistent delivery across department, geography, language
4
For the learnerCaters to various learning styles ensures better comprehensionLearner is in the driving seat, self paced on-demand accessPractical application, use knowledge immediatelyMore engaged learning, learner feels more confident
For the managerLearner is not away from the officeFlexibility in planning Increased retention Learning times reduced Ability to view learn progress throughout the organization
Copyright © 2009 ITpreneurs
© 2009 ITpreneurs – all rights reserved
Does e-learning really lead to reduced overall costs?
Copyright © 2009 ITpreneurs
5
ClassroomClassroom E-LearningE-Learning
40 * $500 = $20,00040 * $500 = $20,000Airfare $0$0
40 * 3 days $200= $24,00040 * 3 days $200= $24,000 $0$0Meals and Hotel
40 * $50= $2,00040 * $50= $2,000 $0$0Transportation
40 * $1,000= $40,00040 * $1,000= $40,000 40 * $399= $15,96040 * $399= $15,960Course Fee
Example of a situation with 40 learners requiring to take an ITIL v3 Foundation Course
Overall Cost Saving $70,040
Total $ 86,000 Total $ 15,960
Yes, the example shows that e-learning results in significant lower costs over traditional classroom education. The example does not even consider opportunity costs: travel time, being away from the office, etc.
Copyright © 2009 ITpreneurs
© 2009 ITpreneurs – all rights reserved
Does online learning replace the traditional classroom?
6
There are various delivery options, typically e-learning is one of the delivery methods that you select when creating your training program; but typically not the only one.
Self Paced e-learningSelf Paced e-learning
Instructor facilitated e-learning
Instructor facilitated e-learning
Virtual Classroom
Virtual Classroom
Instructor facilitated Classroom
Instructor facilitated Classroom
Knowledge transfer to a diverse audience Factual information, application is less relevantLearners can easily combine learning activities with their normal workExample: ITIL Awareness, Foundation
Learners require a more structured approach Learners feel more comfortable talking or chatting to someoneLearners typically block specific hours and sit somewhere else to avoid being disturbed Example: ITIL Foundation
Can be combined with e-learning or classroomApplication and interaction is important and instructor requires confirmation of understandingVery intensiveExample: ITIL Intermediary courses
Instructor determines pace Highly interactive, discussion based educationApplication is more important than understandingCan include game based learning Example: ITIL Intermediary courses
Low costLearner CentricPeer interaction
High costInstructor CentricDiscussion based
Copyright © 2009 ITpreneurs
© 2009 ITpreneurs – all rights reserved
Some guidance when choosing between delivery options
Copyright © 2009 ITpreneurs
7
Large number of people to be trained
Select people to be trained< E-learning Classroom >
I have a limited training budget
Budget is not an issue for me< E-learning Classroom >
My staff is geographically dispersed
Everyone is in the same location
< E-learning Classroom >
People require a basic / foundation understanding of the topic
Most people require advanced training
< E-learning Classroom >
Copyright © 2009 ITpreneurs
© 2009 ITpreneurs – all rights reserved
Which of these solutions does ITpreneurs offer?
8
ITpreneurs offers a complete portfolio of e-learning, classroom, game based and blended solutions for all major IT best practices in various languages. Mix and Match or even add your own content to this to create a learning solution that meets your needs
Engaging ITIL E-learning Foundation
Interactive Virtual classroom
Comprehensive COBIT E-learning
Materials available in multiple languages
Collaborative classroom training and games
Delivered using a Secure hosted platform
Copyright © 2009 ITpreneurs
© 2009 ITpreneurs – all rights reserved
Highlight: ITIL V3 Foundation e-learning
Copyright © 2009 ITpreneurs
9
The most comprehensive ITIL Foundation course available today
More than 18 hours of highly interactive and visual instructional contentPrepares learners for taking on and passing the ITIL v3 Foundation Certification ExamSimulation driven learning with cases, assignments and quizzesModular learning with short and concise learning blocksIncludes Exam Preparation Guide and printable reference materialAbility to take web-based exam as your office without having to travel
to testing center
Copyright © 2009 ITpreneurs
© 2009 ITpreneurs – all rights reserved
Highlight: ITIL V3 Foundation e-learning
10
Experiential learning, learners are immersed in a case study and learn to apply ITIL
The case study: Learners are attending an ITIL conference that takes place in a hotel in Thailand At the conference, training sessions take place and learners go from room to room to learn about ITIL principlesWhile staying in the hotel, the learner experiences ITIL related challenges and situations and has to help the hotel management to run the hotel better
Everything in a hotel is about service provision, which makes it a perfect link to ITIL
Click this link for ITpreneurs whitepaper
Copyright © 2009 ITpreneurs
© 2009 ITpreneurs – all rights reserved
Highlight: The ITIL Foundation Exam Preparation Guide
Copyright © 2009 ITpreneurs
11
An intensive online exam preparation tool that ensures learners pass the exam
Includes a summary of the most important ITIL knowledge required for taking the examLearners can test their knowledge through a large pool of sample exam questionsA simulated exam validates if learners really are ready for taking on the examAdditional guidance such as a First Aid Kit, exam tips are includedExam preparation tools also available for COBIT!
Copyright © 2009 ITpreneurs
© 2009 ITpreneurs – all rights reserved
Highlight: COBIT e-learning
12
ITpreneurs partners with ISACA to provide official and high quality COBIT training materials
The only official COBIT education framework availableCourse materials developed by the same experts who also wrote the COBIT frameworkCase study driven e-learning Foundation course prepares optimally for the COBIT Foundation Exam A range of supporting e-learning courses are available as well such as COBIT for Sox, COBIT Awareness
“ The COBIT Foundation Course not only provided a great review of COBIT and excellent preparation for the Foundation Exam but also gave me the opportunity to drill deeper into those areas of COBIT that were of interest to me but never had the time to explore before. Michael Yeung – HP Canada “
Copyright © 2009 ITpreneurs
© 2009 ITpreneurs – all rights reserved
Highlight: ISO/IEC 20000 e-learning
13
The ISO/IEC 20000 e-learning course bridges the gap between a complex standard and practical reality
ITpreneurs partnered up with the original authors of the ISO/IEC 20000 framework to develop interactive e-learning materialThe ISO/IEC 20000 requirements course uses cases, situations and examples to bring across the meaning and purpose of the standardThis is an ideal course for those who play a role in the implementation of the standard
Optional ISO/IEC 20000 book. The book includes case studies of organizations who implemented ISO/IEC 20000
Copyright © 2009 ITpreneurs
© 2009 ITpreneurs – all rights reserved
Considerations when deploying e-learning or virtual learning elements as part of your training program
Step 1 - What level of training for which audience Step 2 - Structuring the learning activity using learning tracksStep 3 - Deploy e-learning using a robust learning management tool
Copyright © 2009 ITpreneurs
14
Copyright © 2009 ITpreneurs
© 2009 ITpreneurs – all rights reserved
1) Deploy virtual learning elements across the board
15
Deep understanding / application
Quick win for existing Service Managers
IT leadership IT operations and support staff
This ITIL v3 example shows that you should consider self paced e-learning, blended learning or virtual classroom across the ITIL curriculum
Process managers and practitioners
Awareness / overview
ITIL v3 Awareness
ITIL v3 Awareness
ITIL v3 Foundation with v3 exam preparation guideITIL v3 Foundation with v3 exam preparation guide
IT line managers
Lifecycle ModulesLifecycle Modules Capability ModulesCapability Modules
Managing Across the LifecycleManaging Across the Lifecycle
Service Manager bridge
Service Manager bridge
E-learning
Classroom
Virtual Classroom
Blended
Copyright © 2009 ITpreneurs
© 2009 ITpreneurs – all rights reserved
2) Designing a virtual learning Track
Copyright © 2009 ITpreneurs
16
5-day virtual instructor supported intensive learning track with daily conference calls and email support for the ITIL v3 Foundation Course
Email support
Collaboration Discussion Board / Forum Discussion Board / Forum
Day 1 Day 2 Day 3 Day 4 Day 5
Virtual Instructor
Conference callsKick off call Kick off call
Course introduction
Course introduction
SM practiceSM practice
Exam preparation
guide
Exam preparation
guide
Exam prep callExam prep call
Self paced e-learning
Modules
End of day recap callEnd of day recap call
End of day recap callEnd of day recap call
End of day recap callEnd of day recap call
ITIL Foundation Exam
ITIL Foundation Exam
Service LifecycleService
Lifecycle
Service StrategyService
Strategy
Service DesignService Design
Service Transition
Service Transition
Service Operations
Service Operations
CSI CSI
Technology & Architecture
Technology & Architecture
Instructor e-mail support throughout the programInstructor e-mail support throughout the program
ITIL v3 Expert, experienced Instructor Marcel Foederer
Copyright © 2009 ITpreneurs
© 2009 ITpreneurs – all rights reserved
2) Designing a virtual learning Track
Copyright © 2009 ITpreneurs
17
1-month virtual instructor supported relaxed learning track with conference calls and email support for the ITIL v3 Foundation Course
Email support
Collaboration Discussion Board / Forum Discussion Board / Forum
Week 1 Week 2 Week 3 Week 4
Virtual Instructor
Conference callsKick off call Kick off call
Course introduction
Course introduction
SM practiceSM practice
Exam preparation
guide
Exam preparation
guide
Exam prep callExam prep call
Self paced e-learning
Modules
ITIL Foundation Exam
ITIL Foundation Exam
Service LifecycleService
Lifecycle
Service StrategyService
Strategy
Service DesignService Design
Service Transition
Service Transition
Service Operations
Service Operations
CSI CSI
Technology & Architecture
Technology & Architecture
Next business day Instructor e-mail support throughout the programNext business day Instructor e-mail support throughout the program
ITIL Expert and experienced virtual instructor Abbey Wiltse
Note: why not more conference calls?
Learners have a different pace, and when organizing calls, learners are not all at the same level in the course
Copyright © 2009 ITpreneurs
© 2009 ITpreneurs – all rights reserved
2) Designing a virtual learning Track
Copyright © 2009 ITpreneurs
18
7 day classroom ITIL Lifecycle Expert Bootcamp + self paced learning package (was 23 days classroom!!)
Email support
Collaboration Discussion Board / Forum Discussion Board / Forum
prerequisite Self study Self study Day 1 – 5 classroom
Day 6 -7 classroom
Virtual Instructor
Conference calls
ITIL Foundation v3
ITIL Foundation v3
E-learning and
classroom learning
activities
Weekly virtual classroom
recap
Weekly virtual classroom
recap
Service Transition Lifecycle
Service Transition Lifecycle
CSI LifecycleCSI Lifecycle
Instructor e-mail support throughout the programInstructor e-mail support throughout the program
Service Strategy Lifecycle
Service Strategy Lifecycle
Service Design Lifecycle
Service Design Lifecycle
Service Operations
Lifecycle
Service Operations
Lifecycle
Managing Across Lifecycle
Managing Across Lifecycle
ITIL Foundation v3 Exam
ITIL Foundation v3 Exam
Managing Across Lifecycle
Managing Across Lifecycle
Service Transition Lifecycle
Service Transition Lifecycle
Service Strategy Lifecycle
Service Strategy Lifecycle
Service Design Lifecycle
Service Design Lifecycle
CSI LifecycleCSI Lifecycle
Service Operations Lifecycle
Service Operations Lifecycle
Weekly virtual classroom
recap
Weekly virtual classroom
recap
Self paced e-learning
classroom
ITIL v3 Expert, experienced Instructor Marcel Foederer
Copyright © 2009 ITpreneurs
© 2009 ITpreneurs – all rights reserved
3) Deploying e-learning using a robust learning portal
19
All learning activities are managed using a robust online and fully managed learning portal
Manage user licenses and distribute licenses to learners when required using a portal administrator loginAdvanced user reporting for both learners as well as managersOnline collaboration possibilities, course alerts, and more Access to a knowledge base with information on the use and adoption of IT best practices Ability to link to your own learning management system when requiredITpreneurs provides 24/7 technical support
Lifelong learning: course materials are available for 90 days after the learner signs in. Knowledge base for at least 1 year!
Copyright © 2009 ITpreneurs
© 2009 ITpreneurs – all rights reserved
Success Story – training a large group of people
Copyright © 2009 ITpreneurs
20
Using a combination of learning tracks, ITpreneurs trained over 500 people for a customer in only a few months
The training program offered a combination of an intensive 3-day boot camp learning track and a 4-week relaxed learning track Learners were dispersed across the world but studied in groups from their officeDaily conference calls with the instructor ensured optimal comprehensionThe exam pass rate for ITIL Foundation was 98%
Detailed course booking schedule
Copyright © 2009 ITpreneurs
© 2009 ITpreneurs – all rights reserved
Success story – integrated in training portfolio
Copyright © 2009 ITpreneurs
21
IBM learners from all over the world can sign up for an ITIL or COBIT course take the course at their own pace
The ITIL Foundation and COBIT Foundation e-learning courses are integrated in the global education curriculum of IBMLearners from all over the world can book a course in IBMs booking system and are redirected to ITpreneurs’ online portalA virtual instructor provided e-mail based support Thousands of IBM consultants have taken this route and passed their certification exam
Copyright © 2009 ITpreneurs
© 2009 ITpreneurs – all rights reserved
Success story – self paced learning with instructor support
22
400 learners from all over Europe participated in a condensed learning program offered via an ITpreneurs partner
Learners participated in a structured and instructor supported learning track Customer required a dedicated and secure online learning portal with full customer branding
Copyright © 2009 ITpreneurs
© 2009 ITpreneurs – all rights reserved
Success story – customer specific learning
Copyright © 2009 ITpreneurs
23
Customer specific course intro
Customer specific course intro
Customer specific course additions
Customer specific course additions
For a multinational technology company a custom curriculum was designed and customer specific material was added to the course(s)
A specific course introduction was included describing the objectives and importance of the ITIL program for the customer organizationAt the end of course modules material was included to highlight the meaning of the module for the customer organizationCourses were customized to meet the needs of a diverse audience. For every target group it was defined how many and what specific ITIL modules they would have access to
Other possibilities:-Custom Case study-Specific Terminology-Unique assignments-A video intro of the CIO-And so on...
Copyright © 2009 ITpreneurs
© 2009 ITpreneurs – all rights reserved
Success story – learning portal integration
Copyright © 2009 ITpreneurs
24
ITpreneurs performs custom integration work when customer requires progress and completion information to be stored in the company portal
For a number of customers it is important that course booking and learner progress information is communicated to the company Learning management systemFor these customers ITpreneurs builds a connection between ITpreneurs’ learning portal and the customer environment Learners can still use all the features of a best practice learning environment and the customer is aware of progress
ITpreneurs hosted IT best practice learning portal
Customer Learning Management
System
Customer Learning Management
System
LearnerLearner
Registration
Learner sign up
Progress and performance
Progress and performance
Learning Activity
Copyright © 2009 ITpreneurs
© 2009 ITpreneurs – all rights reserved
End of presentation
For more information: www.itpreneurs.com