The ITpreneurs Virtual Learning Experience

Copyright © 2009 ITpreneurs

© 2009 ITpreneurs – all rights reserved

the ITpreneurs virtual learning experience

An insight into the most effective collaborative learning experience for IT best practices that is

available today



Who is ITpreneurs

ITpreneurs operates with 125+ staff from six continents serving Fortune 1000 companiesThe common theme for all ITpreneurs training and implementation solutions are: – Deliver unbeatable quality instructional content– Engage with the learner by proving compelling stories and relevant instructions– Promise results and ensure the learner retains the knowledge obtained and can apply this to

the day to day practice2

ITpreneurs develops training and implementation solutions for IT best practice frameworks such as ITIL, COBIT, or ISO/IEC 20000Founded in 2001, ITpreneurs’ first product was an ITIL Foundation e-learning training course. Now in 2009, ITpreneurs offers classroom, e-learning, game based learning, and hybrid training solutions in all major languages across the world

ITpreneurs Global HQ



Is this presentation relevant to you?

If you can answer any of the following questions with ‘yes’, this presentation definitely is relevant to you:

We are implementing IT best practices (ITIL, ISO/IEC 20000 / or COBIT) and need to generate awareness among staff , and train key stakeholdersWe now use classroom training but are looking for a more efficient and cost effective way to train our peopleWe are looking for the smartest way to migrate our certified staff from ITIL version 2 to version 3I don’t believe in e-learning, as I don’t think my staff will have the self motivation and interest to learn from a computerWe have a globally dispersed organization and need to ensure consistent high quality training medium globally and in multiple languages.

3



What makes virtual learning interesting?

For the organizationTrain a lot of people in a short period of timeReduced overall cost Faster Roll-Out Consistent delivery across department, geography, language

4

For the learnerCaters to various learning styles ensures better comprehensionLearner is in the driving seat, self paced on-demand accessPractical application, use knowledge immediatelyMore engaged learning, learner feels more confident

For the managerLearner is not away from the officeFlexibility in planning Increased retention Learning times reduced Ability to view learn progress throughout the organization



Does e-learning really lead to reduced overall costs?


5

ClassroomClassroom E-LearningE-Learning

40 * $500 = $20,00040 * $500 = $20,000Airfare $0$0

40 * 3 days $200= $24,00040 * 3 days $200= $24,000 $0$0Meals and Hotel

40 * $50= $2,00040 * $50= $2,000 $0$0Transportation

40 * $1,000= $40,00040 * $1,000= $40,000 40 * $399= $15,96040 * $399= $15,960Course Fee

Example of a situation with 40 learners requiring to take an ITIL v3 Foundation Course

Overall Cost Saving $70,040

Total $ 86,000 Total $ 15,960

Yes, the example shows that e-learning results in significant lower costs over traditional classroom education. The example does not even consider opportunity costs: travel time, being away from the office, etc.



Does online learning replace the traditional classroom?

6

There are various delivery options, typically e-learning is one of the delivery methods that you select when creating your training program; but typically not the only one.

Self Paced e-learningSelf Paced e-learning

Instructor facilitated e-learning

Instructor facilitated e-learning

Virtual Classroom

Virtual Classroom

Instructor facilitated Classroom

Instructor facilitated Classroom

Knowledge transfer to a diverse audience Factual information, application is less relevantLearners can easily combine learning activities with their normal workExample: ITIL Awareness, Foundation

Learners require a more structured approach Learners feel more comfortable talking or chatting to someoneLearners typically block specific hours and sit somewhere else to avoid being disturbed Example: ITIL Foundation

Can be combined with e-learning or classroomApplication and interaction is important and instructor requires confirmation of understandingVery intensiveExample: ITIL Intermediary courses

Instructor determines pace Highly interactive, discussion based educationApplication is more important than understandingCan include game based learning Example: ITIL Intermediary courses

Low costLearner CentricPeer interaction

High costInstructor CentricDiscussion based



Some guidance when choosing between delivery options


7

Large number of people to be trained

Select people to be trained< E-learning Classroom >

I have a limited training budget

Budget is not an issue for me< E-learning Classroom >

My staff is geographically dispersed

Everyone is in the same location

< E-learning Classroom >

People require a basic / foundation understanding of the topic

Most people require advanced training

< E-learning Classroom >



Which of these solutions does ITpreneurs offer?

8

ITpreneurs offers a complete portfolio of e-learning, classroom, game based and blended solutions for all major IT best practices in various languages. Mix and Match or even add your own content to this to create a learning solution that meets your needs

Engaging ITIL E-learning Foundation

Interactive Virtual classroom

Comprehensive COBIT E-learning

Materials available in multiple languages

Collaborative classroom training and games

Delivered using a Secure hosted platform



Highlight: ITIL V3 Foundation e-learning


9

The most comprehensive ITIL Foundation course available today

More than 18 hours of highly interactive and visual instructional contentPrepares learners for taking on and passing the ITIL v3 Foundation Certification ExamSimulation driven learning with cases, assignments and quizzesModular learning with short and concise learning blocksIncludes Exam Preparation Guide and printable reference materialAbility to take web-based exam as your office without having to travel

to testing center



Highlight: ITIL V3 Foundation e-learning

10

Experiential learning, learners are immersed in a case study and learn to apply ITIL

The case study: Learners are attending an ITIL conference that takes place in a hotel in Thailand At the conference, training sessions take place and learners go from room to room to learn about ITIL principlesWhile staying in the hotel, the learner experiences ITIL related challenges and situations and has to help the hotel management to run the hotel better

Everything in a hotel is about service provision, which makes it a perfect link to ITIL

Click this link for ITpreneurs whitepaper

http://www.itpreneurs.com/index.php/en/component/chronocontact/?chronoformname=recieve_whitepaper_anu

http://www.itpreneurs.com/index.php/en/component/chronocontact/?chronoformname=recieve_whitepaper_anu



Highlight: The ITIL Foundation Exam Preparation Guide


11

An intensive online exam preparation tool that ensures learners pass the exam

Includes a summary of the most important ITIL knowledge required for taking the examLearners can test their knowledge through a large pool of sample exam questionsA simulated exam validates if learners really are ready for taking on the examAdditional guidance such as a First Aid Kit, exam tips are includedExam preparation tools also available for COBIT!



Highlight: COBIT e-learning

12

ITpreneurs partners with ISACA to provide official and high quality COBIT training materials

The only official COBIT education framework availableCourse materials developed by the same experts who also wrote the COBIT frameworkCase study driven e-learning Foundation course prepares optimally for the COBIT Foundation Exam A range of supporting e-learning courses are available as well such as COBIT for Sox, COBIT Awareness

“ The COBIT Foundation Course not only provided a great review of COBIT and excellent preparation for the Foundation Exam but also gave me the opportunity to drill deeper into those areas of COBIT that were of interest to me but never had the time to explore before. Michael Yeung – HP Canada “



Highlight: ISO/IEC 20000 e-learning

13

The ISO/IEC 20000 e-learning course bridges the gap between a complex standard and practical reality

ITpreneurs partnered up with the original authors of the ISO/IEC 20000 framework to develop interactive e-learning materialThe ISO/IEC 20000 requirements course uses cases, situations and examples to bring across the meaning and purpose of the standardThis is an ideal course for those who play a role in the implementation of the standard

Optional ISO/IEC 20000 book. The book includes case studies of organizations who implemented ISO/IEC 20000



Considerations when deploying e-learning or virtual learning elements as part of your training program

Step 1 - What level of training for which audience Step 2 - Structuring the learning activity using learning tracksStep 3 - Deploy e-learning using a robust learning management tool


14



1) Deploy virtual learning elements across the board

15

Deep understanding / application

Quick win for existing Service Managers

IT leadership IT operations and support staff

This ITIL v3 example shows that you should consider self paced e-learning, blended learning or virtual classroom across the ITIL curriculum

Process managers and practitioners

Awareness / overview

ITIL v3 Awareness

ITIL v3 Awareness

ITIL v3 Foundation with v3 exam preparation guideITIL v3 Foundation with v3 exam preparation guide

IT line managers

Lifecycle ModulesLifecycle Modules Capability ModulesCapability Modules

Managing Across the LifecycleManaging Across the Lifecycle

Service Manager bridge

Service Manager bridge

E-learning

Classroom

Virtual Classroom

Blended



2) Designing a virtual learning Track


16

5-day virtual instructor supported intensive learning track with daily conference calls and email support for the ITIL v3 Foundation Course

Email support

Collaboration Discussion Board / Forum Discussion Board / Forum

Day 1 Day 2 Day 3 Day 4 Day 5

Virtual Instructor

Conference callsKick off call Kick off call

Course introduction

Course introduction

SM practiceSM practice

Exam preparation

guide

Exam preparation

guide

Exam prep callExam prep call

Self paced e-learning

Modules

End of day recap callEnd of day recap call



ITIL Foundation Exam


Service LifecycleService

Lifecycle

Service StrategyService

Strategy

Service DesignService Design

Service Transition

Service Transition

Service Operations

Service Operations

CSI CSI

Technology & Architecture


Instructor e-mail support throughout the programInstructor e-mail support throughout the program

ITIL v3 Expert, experienced Instructor Marcel Foederer





17

1-month virtual instructor supported relaxed learning track with conference calls and email support for the ITIL v3 Foundation Course

Email support


Week 1 Week 2 Week 3 Week 4

Virtual Instructor

Conference callsKick off call Kick off call

Course introduction

Course introduction

SM practiceSM practice

Exam preparation

guide

Exam preparation

guide

Exam prep callExam prep call


Modules



Service LifecycleService

Lifecycle

Service StrategyService

Strategy

Service DesignService Design

Service Transition

Service Transition

Service Operations

Service Operations

CSI CSI



Next business day Instructor e-mail support throughout the programNext business day Instructor e-mail support throughout the program

ITIL Expert and experienced virtual instructor Abbey Wiltse

Note: why not more conference calls?

Learners have a different pace, and when organizing calls, learners are not all at the same level in the course





18

7 day classroom ITIL Lifecycle Expert Bootcamp + self paced learning package (was 23 days classroom!!)

Email support


prerequisite Self study Self study Day 1 – 5 classroom

Day 6 -7 classroom

Virtual Instructor

Conference calls

ITIL Foundation v3

ITIL Foundation v3

E-learning and

classroom learning

activities

Weekly virtual classroom

recap


recap

Service Transition Lifecycle


CSI LifecycleCSI Lifecycle

Instructor e-mail support throughout the programInstructor e-mail support throughout the program

Service Strategy Lifecycle


Service Design Lifecycle


Service Operations

Lifecycle

Service Operations

Lifecycle

Managing Across Lifecycle


ITIL Foundation v3 Exam

ITIL Foundation v3 Exam









CSI LifecycleCSI Lifecycle

Service Operations Lifecycle

Service Operations Lifecycle


recap


recap


classroom

ITIL v3 Expert, experienced Instructor Marcel Foederer



3) Deploying e-learning using a robust learning portal

19

All learning activities are managed using a robust online and fully managed learning portal

Manage user licenses and distribute licenses to learners when required using a portal administrator loginAdvanced user reporting for both learners as well as managersOnline collaboration possibilities, course alerts, and more Access to a knowledge base with information on the use and adoption of IT best practices Ability to link to your own learning management system when requiredITpreneurs provides 24/7 technical support

Lifelong learning: course materials are available for 90 days after the learner signs in. Knowledge base for at least 1 year!



Success Story – training a large group of people


20

Using a combination of learning tracks, ITpreneurs trained over 500 people for a customer in only a few months

The training program offered a combination of an intensive 3-day boot camp learning track and a 4-week relaxed learning track Learners were dispersed across the world but studied in groups from their officeDaily conference calls with the instructor ensured optimal comprehensionThe exam pass rate for ITIL Foundation was 98%

Detailed course booking schedule



Success story – integrated in training portfolio


21

IBM learners from all over the world can sign up for an ITIL or COBIT course take the course at their own pace

The ITIL Foundation and COBIT Foundation e-learning courses are integrated in the global education curriculum of IBMLearners from all over the world can book a course in IBMs booking system and are redirected to ITpreneurs’ online portalA virtual instructor provided e-mail based support Thousands of IBM consultants have taken this route and passed their certification exam



Success story – self paced learning with instructor support

22

400 learners from all over Europe participated in a condensed learning program offered via an ITpreneurs partner

Learners participated in a structured and instructor supported learning track Customer required a dedicated and secure online learning portal with full customer branding



Success story – customer specific learning


23

Customer specific course intro

Customer specific course intro

Customer specific course additions

Customer specific course additions

For a multinational technology company a custom curriculum was designed and customer specific material was added to the course(s)

A specific course introduction was included describing the objectives and importance of the ITIL program for the customer organizationAt the end of course modules material was included to highlight the meaning of the module for the customer organizationCourses were customized to meet the needs of a diverse audience. For every target group it was defined how many and what specific ITIL modules they would have access to

Other possibilities:-Custom Case study-Specific Terminology-Unique assignments-A video intro of the CIO-And so on...



Success story – learning portal integration


24

ITpreneurs performs custom integration work when customer requires progress and completion information to be stored in the company portal

For a number of customers it is important that course booking and learner progress information is communicated to the company Learning management systemFor these customers ITpreneurs builds a connection between ITpreneurs’ learning portal and the customer environment Learners can still use all the features of a best practice learning environment and the customer is aware of progress

ITpreneurs hosted IT best practice learning portal

Customer Learning Management

System

Customer Learning Management

System

LearnerLearner

Registration

Learner sign up

Progress and performance

Progress and performance

Learning Activity



End of presentation

For more information: www.itpreneurs.com

The ITpreneurs Virtual Learning Experience

Education

elearning results

online learning

itpreneurs training

various learning styles

virtual learning interesting

classroom training

game based learning

training program