1 FS_KT_Foundation TTT_EN www.ITpreneurs.com The purpose of this document is to explain the requirements and to outline the steps involved in becoming an Accredited Trainer for the Kepner-Tregoe Foundation course. • The candidate has successfully delivered training programs in the past (minimum of 2 years) • The candidate holds the ITIL Foundation Certificate • The candidate has more than 3 years experience of any kind of process improvement in a Service Management environment, for example in incident management, problem management, escalation management or support management • The candidate has - Attended the Kepner-Tregoe Foundation course and passed the exam - Attended the Kepner-Tregoe Foundation Trainer Certification Program: º Train the Trainer session – to increase the depth of knowledge that the trainer has, to allow them to be comfortable with the contents of the workshop º Checkout session – to ensure that the quality of the delivery is to the required standard PURPOSE REQUIREMENTS FOR BECOMING AN ACCREDITED KEPNER-TREGOE FOUNDATION TRAINER KEPNER-TREGOE FOUNDATION TRAINER FACTSHEET TERMINOLOGY: ICF: ITpreneurs Course Familiarization TTT: Train the Trainer TCP: Trainer Certification Program Candidate: Person wishing to become an accredited Kepner-Tregoe Foundation trainer Partner: An ITpreneurs training partner SD: Service Delivery RBM: Regional Business Manager GSD: ITpreneurs Global Service Desk
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1FS_KT_Foundation TTT_EN www.ITpreneurs.com
The purpose of this document is to explain the requirements and to outline the steps involved in becoming an Accredited Trainer for the Kepner-Tregoe Foundation course.
• Thecandidatehassuccessfullydeliveredtrainingprogramsinthepast(minimumof2years)• ThecandidateholdstheITILFoundationCertificate• Thecandidatehasmore than3yearsexperienceofanykindofprocess improvement ina
REQUIREMENTS FOR BECOMING AN ACCREDITED KEPNER-TREGOE
FOUNDATION TRAINER
KEPNER-TREGOE FOUNDATIONTRAINER FACTSHEET
TERMINOLOGY:
ICF: ITpreneurs Course Familiarization
TTT: Train the Trainer
TCP: Trainer Certification Program
Candidate: Person wishing to become an accredited Kepner-Tregoe Foundation trainer
Partner: An ITpreneurs training partner
SD: Service Delivery
RBM: Regional Business Manager
GSD: ITpreneurs Global Service Desk
2FS_KT_Foundation TTT_EN www.ITpreneurs.com
APPLICATION:
If a partner or an individual trainer applies for approval to deliver the Kepner-Tregoe Foundation course, or an existing trainer wishes to extend his or her scope of certification, a Kepner-Tregoe Foundation Trainer Application Form should be requested. ITpreneurs’ Service Delivery team ensures that each trainer’s résumé and certificate are validated before accepting the candidate into the TCP.
STEP 2: 3 HOUR VIRTUAL LEARNINGThe virtual learning covers certain aspects that are not covered in the 5 days, such as Questioning skills, Case debrief and next steps.
The checkout session is the 2-day Kepner-Tregoe Foundation course co-delivered by the candidate trainers to a live audience. The Kepner-Tregoe Master Trainer will observe the candidate over the entire course and will support the candidate in the following ways:
• Reviewthesplitofteachbacksandensuretheyaredoingabouthalfeach. In Kepner-Tregoe Foundation each candidate trainer MUST do one part of Problem Analysis each, and one part of Decision Analysis each
PASSAt the successful completion of a checkout, Kepner-Tregoe grants a license to the candidatetrainertodelivertheKepner-TregoeFoundationcourseforarolling12monthperiod,renewedbydeliveringtheKepner-TregoeFoundationwithin12monthsofthelastdelivery.
CONDITIONAL PASS Thesecandidateswillonlybeallowedtoco-deliverwithaKepner-Tregoeaccreditedtraineruntilthenext re-checkout. If thecandidatedoesnotpass the re-checkout, the individualwillhave toattendtheTTTagain,butcanonlyapplyforaTTTthatisconducted12monthsafterthisCheckout
For anything other than a Pass the candidate trainers will be made aware of the Master Trainer’s concerns at the earliest possible opportunity. At the end of the Checkout, the Master Trainer will inform them of the result.
Specific Assessment Criteria on which the candidates will be assessed:
The following are the conditions that a trainer must adhere to in order to maintain certification: • Trainersneedtodeliveratleast1courseevery12months• Whentherearetwocoursesdeliveredwithapassratelowerthan50%withinonecalendar
year,thetrainercanloseaccreditationstatus• Thecandidatewillbe licensedbyKepner-Tregoe todeliver thiscourse toparticipants fora
• If the license expires, Kepner-Tregoe will assess the quality of the trainer and will requireappropriateremedialactiononacase-by-casebasisatthecandidate’sexpense
Tasks Responsible
Request the candidate to fill the Kepner-Tregoe Trainer Application form, provide a résumé and relevant certifications
SD>Candidate
Evaluate the candidate credentials before the TCP and approve attendance
SD> Candidate
Send candidate credentials to Kepner-Tregoe for approval if required
SD> KT
Service Delivery facilitates the signing of the licensing agreement for the use of Kepner-Tregoe Intellectual Property between Kepner-Tregoe and the candidate
SD> KT >Candidate
Schedule the TCP SD>Candidate SD>KT Master Trainer
Provide the candidate with access to materials on my.itpreneurs SD>GSD>Candidate
Send the candidate a trainer certificate if the TCP is successful SD>Candidate