STRUCTURAL PEST STRUCTURAL PEST CONTROL BOARDCONTROL BOARD
IntroductionIntroduction
of of
Management & Management &
Enforcement StaffEnforcement Staff
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SPCB ManagementSPCB Management
Registrar/Executive Officer: Registrar/Executive Officer: • Susan Saylor
Registrar/Assistant Executive Officer:Registrar/Assistant Executive Officer:• Vacant
Chief Enforcement Officer:• Vacant
Complaints/Consumer Services Manager:Complaints/Consumer Services Manager:• Robert Lucas
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SPCB StaffSPCB Staff
Complaints / Consumer Services Manager:• Robert Lucas
Consumer Service Representatives:• Ila Kopp • Gayle Yamada
Consumer Service Technician:• Kevin Lau
Complaints / Consumer Services Unit:Complaints / Consumer Services Unit:(800) 737-8188 / (800) Pest-188(800) 737-8188 / (800) Pest-188
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SPCB Staff SPCB Staff
Consumer Service Representative:Consumer Service Representative:
• Reviews the complaintReviews the complaint
• Notifies licensee in writingNotifies licensee in writing
• Attempts resolution or mediationAttempts resolution or mediation
• Licensee’s response sent to complainantLicensee’s response sent to complainant
• If resolved…case closedIf resolved…case closed
• If NOT…Referred to Board SpecialistIf NOT…Referred to Board Specialist
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Structural Pest Control Board Structural Pest Control Board SpecialistsSpecialists
• Fred BartleyFred Bartley• Tom IneichenTom Ineichen• Ed AckermanEd Ackerman• Steve WinfreySteve Winfrey• Steven SmithSteven Smith• Greg AdamsGreg Adams• Donald Graves Donald Graves • Ron MossRon Moss
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Fred BartleyFred Bartley 530-345-9853 (Voice) 530-345-9865 (Fax)530-345-9853 (Voice) 530-345-9865 (Fax)
[email protected]@dca.ca.gov
County AreasCounty Areas::
• Del NorteDel Norte• HumboldtHumboldt•
Mendocino• SiskiyouSiskiyou• TrinityTrinity• ModocModoc• LassenLassen
• ShastaShasta• TehamaTehama• PlumasPlumas• SierraSierra• ButteButte• GlennGlenn• ColusaColusa• LakeLake
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Tom IneichenTom Ineichen916-561-8721 (Voice) 916-263-2469 Fax)916-561-8721 (Voice) 916-263-2469 Fax)
[email protected]@dca.ca.gov
• SonomaSonoma• MarinMarin• NapaNapa• YoloYolo• SolanoSolano• SutterSutter• YubaYuba• NevadaNevada
• Contra CostaContra Costa• San JoaquinSan Joaquin• SacramentoSacramento• PlacerPlacer• El DoradoEl Dorado• AmadorAmador• CalaverasCalaveras• AlpineAlpine
County AreasCounty Areas::
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Ed AckermanEd Ackerman916-561-8738 (Voice) 408-263-8370 (Fax)916-561-8738 (Voice) 408-263-8370 (Fax)
[email protected]@dca.ca.gov
• FresnoFresno• MaderaMadera• MercedMerced• StanislausStanislaus• MariposaMariposa• TuolumneTuolumne• MonoMono
County AreasCounty Areas::• San FranciscoSan Francisco• San MateoSan Mateo• Santa CruzSanta Cruz• MontereyMonterey• AlamedaAlameda• Santa ClaraSanta Clara• San BenitoSan Benito
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Steve WinfreySteve Winfrey916-561-8740 (Voice) 805-389-1334 (Fax)916-561-8740 (Voice) 805-389-1334 (Fax)
[email protected]@dca.ca.gov
• San Luis ObispoSan Luis Obispo
• Santa BarbaraSanta Barbara
• VenturaVentura
• LA (Partial)LA (Partial)
County Areas:
• InyoInyo
• TulareTulare
• KingsKings
• KernKern
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Steven SmithSteven Smith916-561-8744 (Voice) 626-309-5041 (Fax)916-561-8744 (Voice) 626-309-5041 (Fax)
[email protected]@dca.ca.gov
County AreasCounty Areas::
•Los Angeles (Partial)Los Angeles (Partial)
•San BernardinoSan Bernardino
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Greg AdamsGreg Adams916-561-8741 (Voice) 714-816-6819 (Fax)916-561-8741 (Voice) 714-816-6819 (Fax)
[email protected]@dca.ca.gov
• Los Angeles (Partial)Los Angeles (Partial)
• OrangeOrange
County AreasCounty Areas::
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Donald GravesDonald Graves916-561-8742 (Voice) 909-427-1108 (Fax)916-561-8742 (Voice) 909-427-1108 (Fax)
[email protected]@dca.ca.gov
County AreaCounty Area::
• Los Angeles (Central)Los Angeles (Central)
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Ron MossRon Moss916-561-8743 (Voice) 909-600-0670 (Fax)916-561-8743 (Voice) 909-600-0670 (Fax)
[email protected]@dca.ca.gov
• Imperial Imperial
• Riverside Riverside
• San DiegoSan Diego
County AreasCounty Areas::
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Structural Pest Control Board Structural Pest Control Board Specialist’s RoleSpecialist’s Role
It’s a It’s a
Dirty Job, Dirty Job,
but somebody but somebody
has has
to do it!to do it!
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Specialist’s RoleSpecialist’s Role
Case InvestigationsCase Investigations:
• Inspects propertyInspects property
• Determines violation(s) of SPCB, DPR, Determines violation(s) of SPCB, DPR, local building codes, etc.local building codes, etc.
InterviewsInterviews::
• Complainants / Licensees / OthersComplainants / Licensees / Others
• Home inspectors / Real Estate agentsHome inspectors / Real Estate agents
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Specialist’s RoleSpecialist’s Role
Statute of Limitations 1 year from
receipt of complaint
Specialists need to “RACE” to get cases Specialists need to “RACE” to get cases completed within the Statute of Limitationcompleted within the Statute of Limitation
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Specialist’s RoleSpecialist’s Role
Case InvestigationsCase Investigations::
• Issue “Report of Findings” to subject firmIssue “Report of Findings” to subject firm
• Order firm to file corrected inspection report Order firm to file corrected inspection report
• Firm must:Firm must:• Bring property into compliance w/in 30 daysBring property into compliance w/in 30 days
• Comply w/ building codes;Comply w/ building codes; workmanship workmanship standardsstandards
• File updated “Notice of Work Completed”File updated “Notice of Work Completed”
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Specialist’s RoleSpecialist’s RoleCase InvestigationsCase Investigations:
• Cases closedCases closed: • Repairs completed; complainant satisfied
• Reinspections:Reinspections: • Conducted to determine compliance with
Report of Findings
• Investigation Report: Investigation Report: • Prepared for Board’s determination; • Specialist can recommend enforcement action
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Specialist’s RoleSpecialist’s RoleOther DutiesOther Duties::• Audit Continuing Education Course
• Serve on Board appointed committees
• Conduct Office Record Inspections
• Expert Witnesses/Industry Standards
• Undercover/Sting operations (Div. of Investigations/Dept. of Industrial Relations)
• Subject Matter Experts • Exam Writing Workshops (B1-3; OPR/FR/APP)
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Structural Pest Control Board Structural Pest Control Board Inspection Findings…Inspection Findings…
• Unannounced Unannounced office records office records check check – Chemicals
accessible to unauthorized persons.
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Structural Pest Control Board Structural Pest Control Board Inspection Findings…Inspection Findings…
Storage boxes: Storage boxes: •Unlocked/unattended
– Variety of chemicals, aerosols, and baits
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Structural Pest Control Board Structural Pest Control Board Inspection Findings…Inspection Findings…
WorkmanshipWorkmanship
Standards:Standards:• Poor
Workmanship
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Structural Pest Control Board Structural Pest Control Board Inspection Findings…Inspection Findings…
Fungus damage:Fungus damage:• Under bathroom shower;
surrounding areas
New framing installed:New framing installed:•Not all damaged wood was removed
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Structural Pest Control Board Structural Pest Control Board Inspection Findings…Inspection Findings…
Inaccessible areas: Inaccessible areas:
•Rubble & earth filled-porch
– Condition likely to lead to infestations and infections.
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Structural Pest Control Board Structural Pest Control Board Inspection Findings…Inspection Findings…
Fungus damage Fungus damage
to to
pressure-treated pressure-treated
deck framingdeck framing
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Structural Pest Control Board Structural Pest Control Board Inspection Findings…Inspection Findings…
Evidence of drywood Evidence of drywood
termite damage termite damage
to to
patio support postpatio support post
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Structural Pest Control Board Structural Pest Control Board Inspection Findings…Inspection Findings…
Repair Recommendations:Repair Recommendations:• Destroy rhizomorphs Destroy rhizomorphs Correct faulty grades Correct faulty grades • Use pressure treated wood Use pressure treated wood Remove infected woodRemove infected wood• Break earth to wood contactsBreak earth to wood contacts
Poria IncrassataPoria Incrassata
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Structural Pest Control Board Structural Pest Control Board Inspection Findings…Inspection Findings…
• Nice Nice
BathroomBathroom
Top ViewTop View
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Structural Pest Control Board Structural Pest Control Board Inspection Findings…Inspection Findings…
• Nice Nice
Bathroom?Bathroom?
Underside ViewUnderside View
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SPCBSPCB Other Types of Investigations Other Types of Investigations
• Probation inspections:• All Branches
• Referrals from CAC
• Fraud, deaths or serious injuries
• Unlicensed Activity
• SPCB’s “own motion”
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SPCBSPCBLevels of EnforcementLevels of Enforcement
• Warning LetterWarning Letter
• Citations:Citations:
• without civil penaltywithout civil penalty
• with civil penaltywith civil penalty
• Disciplinary ActionDisciplinary Action
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SPCB ComplaintsSPCB Complaints
• Anyone can file complaint formAnyone can file complaint form• Most involve real estateMost involve real estate• Board receives complaint/determines:Board receives complaint/determines:
– Is it within Board’s jurisdiction?Is it within Board’s jurisdiction?– Is it within Statute of Limitation?Is it within Statute of Limitation?– Should it be referred to other agencies?Should it be referred to other agencies?
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SPCB ComplaintsSPCB Complaints
SPCB keeps records of:SPCB keeps records of: • All complaints All complaints • All violations All violations • for Consumer Protectionfor Consumer Protection
Consumers can request history of:Consumers can request history of:•Complaints against CompanyComplaints against Company•Complaints against licensee Complaints against licensee •can view complaint history onlinecan view complaint history online