Strength through personnel Le personnel fait la force
CHIEF MILITARY PERSONNEL CHEF - PERSONNEL MILITAIRE
Joint Personnel Support Unit (JPSU)Post deployment support
Commander Lucille Boettger
Director Casualty Support Management 2
31 September 2010
CANADIAN FORCES PERSONNEL AND FAMILY SUPPORT SERVICESSERVICES DE SOUTIEN AU PERSONNEL ET AUX FAMILLES DES FORCES CANADIENNES
2
Outline
• Joint Personnel Support Unit
• Provision of services to all injured and ill Canadian Forces members and former members, their families and the families of the deceased
• Questions
CANADIAN FORCES PERSONNEL AND FAMILY SUPPORT SERVICESSERVICES DE SOUTIEN AU PERSONNEL ET AUX FAMILLES DES FORCES CANADIENNES
3
1998:Standing Committee On National Defence and Veterans Affairs
1999: Stand-Up of Joint DND-Veterans Affairs Canada Centre
2007:Stand-Up of Casualty Support Detachments
2008: Chief Military Personnel Symposium on Care of the Injured
2001: Implementation of CF Case Mgt program
2001:Operational Stress Injury Social Support (OSISS)
2006:Introduction of the New Veterans Charter
2009: Creation of the Joint Personnel Support Unit (JPSU)
Casualty Support in the Canadian Forces
Joint Personnel Support Unit
MND announcement2 March 2009, Halifax
CANADIAN FORCES PERSONNEL AND FAMILY SUPPORT SERVICESSERVICES DE SOUTIEN AU PERSONNEL ET AUX FAMILLES DES FORCES CANADIENNES
5
MISSION STATEMENT
• Through an integrated and individual-centric service delivery model, ensure the coordination and facilitation of standardized, high quality, consistent personal and administrative support during all phases of recovery, rehabilitation, and reintegration on return to service or transition following release, for all injured and ill Canadian Forces members and former members, their families and the families of the deceased
CANADIAN FORCES PERSONNEL AND FAMILY SUPPORT SERVICESSERVICES DE SOUTIEN AU PERSONNEL ET AUX FAMILLES DES FORCES CANADIENNES
6
JPSU – GUIDING PRINCIPLES
• Joint DND/CF and VAC service delivery model
• Provide standardized, consistent personal and administrative support to CF personnel, veterans, families and the families of the deceased
• One-Stop-Service with walk in services
• Provide ability for local Unit COs to focus on operational imperatives
• Individual-centric service delivery model for ill and injured personnel
CANADIAN FORCES PERSONNEL AND FAMILY SUPPORT SERVICESSERVICES DE SOUTIEN AU PERSONNEL ET AUX FAMILLES DES FORCES CANADIENNES
7
CANADIAN FORCES PERSONNEL AND FAMILY SUPPORT SERVICESSERVICES DE SOUTIEN AU PERSONNEL ET AUX FAMILLES DES FORCES CANADIENNES
8
JPSU regional OCMaj/LCol – LCdr/Cdr
IPSC Services MgrCiv (AS 05)
Regional SOCapt/Lt(N)
Regional MWO/CPO2
Regional Resource MgrCiv (AS 02)
Regional Supt ClkWO/Sgt (PRes)
IPSC OR Reception-ReferralMCpl/MS – Cpl/LS (PRes)
IPSC Outreach Coord (AS04) IPSC RTW Coord (AS04) IPSC Partner Organizations
IPSC Cas Tracking Coord (AS04) VAC Liaison Office
CF Case Mgr LO
SISIP Services
PSP/DMFS
Base/Wing agencies (Release Section, PSO, Chap)
IPSC Pl Comd Capt/Lt(N)
IPSC Pl WO(s)/PO1(s)
IPSC Sect Comd(s) Sgt/PO2
Regional element
IPSC
Joint Personnel Support Unit STRUCTURE
Responsivenessto the local Commanders
RAFS
RegionalOSISS Coord
CANADIAN FORCES PERSONNEL AND FAMILY SUPPORT SERVICESSERVICES DE SOUTIEN AU PERSONNEL ET AUX FAMILLES DES FORCES CANADIENNES
9
Joint Personnel Support UnitProvision of Services
Outreach & education services to all ill and injured members and their families
• Total outreach activities averages out to 54 JPSU briefings a month across the country
• Training of approx 1,100 Assisting Officers per year
Centralized tracking of all personnel supported for as long as required• Currently providing support to 2,946 individuals
Standardized Support Platoon operation and levels of service across the country
• The JPSU has assumed command and control of 696 Regular Force personnel and 45 Res Force personnel
Transition services • Priority Entitlement for the Public Service (approx 250 applications per year)• Priority Hiring for spouses of fallen members (new program)• Vocational Rehab Program for Serving Members (VRPSM) • Initiatives: Entrepreneurship Bootcamp/Based in Business Memorial University
CANADIAN FORCES PERSONNEL AND FAMILY SUPPORT SERVICESSERVICES DE SOUTIEN AU PERSONNEL ET AUX FAMILLES DES FORCES CANADIENNES
10
Joint Personnel Support UnitProvision of Services
Standardized Return to Work program with dedicated staff• Approx 595 personnel currently on Return To Work program• Many of these personnel are returned to full time duty and others move on
to transition out of the Canadian Forces
Casualty administration and advocacy including accessibility to all services and assistance in navigating through complex network
• Home adaptations/special needs equipment, Vehicle adaptations, Home assistance
• Assistance through Funds (on average 60 requests a year to charitable organizations)
• Family visitation Fund
Assisting Officers disengagement• 72 families of the fallen are in receipt of support from the IPSCs Service
managers across the country, therefore enabling Assisting Officers to return to their functions
CANADIAN FORCES PERSONNEL AND FAMILY SUPPORT SERVICESSERVICES DE SOUTIEN AU PERSONNEL ET AUX FAMILLES DES FORCES CANADIENNES
11
Walk-ins vs Supported 2,961 individuals are being actively supported by IPSC staff
0
500
1000
1500
2000
2500
3000
'Sep09 'Jan10 'Mar10 'May10 'Jul10
Walk-ins
Cas tracking
•Increased awareness of programsand benefits•No one falls through the cracks
CANADIAN FORCES PERSONNEL AND FAMILY SUPPORT SERVICESSERVICES DE SOUTIEN AU PERSONNEL ET AUX FAMILLES DES FORCES CANADIENNES
12
Postings To The JPSURetention
• Formerly, retention was not possible for those who breached U of S and for whom a position did not exist
• CMP has approved MMO positions to cover the gap
• Work with career manager and local IPSC when gainful employment can be found for member when period of retention is possible
CANADIAN FORCES PERSONNEL AND FAMILY SUPPORT SERVICESSERVICES DE SOUTIEN AU PERSONNEL ET AUX FAMILLES DES FORCES CANADIENNES
13
CF Return To Work
• Retention of experienced CF members, Reg and
Reserve• Reintegration of CF members on long term sick
leave and/or SPHL to workforce and/or transition• Help member & supervisor design effective plan
(modified work plan) to facilitate early & safe RTW• Provide guidance to chain of command in order to
apply RTW with fairness & consistency across CF at large
CANADIAN FORCES PERSONNEL AND FAMILY SUPPORT SERVICESSERVICES DE SOUTIEN AU PERSONNEL ET AUX FAMILLES DES FORCES CANADIENNES
14
Programs and Policy achievements
New methodology for Home adaptations on new builds
Creation of Reserve SPHLSupport to untrained ill and injured CF persCareer management Coord for ill and injuredFamilies of the fallen are in receipt of support
from the IPSCs Priority hiring status for spousesCreation of RAFS positions – positive impact
CANADIAN FORCES PERSONNEL AND FAMILY SUPPORT SERVICESSERVICES DE SOUTIEN AU PERSONNEL ET AUX FAMILLES DES FORCES CANADIENNES
15
Reserve Force SPHL
• CO JPSU appointed CO SPHL • Reserve Force SPHL UIC 9933 (100 posns)• AR/MEL under DMCA’s authority• Management of Res F ill and injured personnel – JPSU
HQ– Posting: Pers in receipt of RFC, on extension of Class C, or on
VRPSM– Pers ill or injured non attribuable to service – assessment still
ongoing
CANADIAN FORCES PERSONNEL AND FAMILY SUPPORT SERVICESSERVICES DE SOUTIEN AU PERSONNEL ET AUX FAMILLES DES FORCES CANADIENNES
16
Assistance through Funds
• DCSM Contingency Fund
• DCSM Family Visitation Fund
• CFPSA Military Families Fund
• IMT Military Casualty Support Foundation
• SISIP – Grant or Loan or LTD
• Spectrum of Care
• Veterans Affairs Canada
• Legion – Poppy Fund
• Military Family Resource Centre Fund
• Royal Canadian Navy Benevolent Fund
• Unit Funds – Canteen, Chaplains
• The Canadian Hero Fund
• Wounded Warriors
Fund of last resort
Expense travel assistance
Family related issues
Aid casualties of SDA/SDO
Relieve Financial distress
Medical Issues (serving member)
Programs/Benefits related to injury
Emergency assistance (food, bills)
At discretion of MFRC
General assistance (education)
At discretion of unit
Assist with education
Hospital comforts
Name of Fund Primary Purpose
• New Mobility Compensation & Benefits Instr for 2008 Formalize existing practices
CANADIAN FORCES PERSONNEL AND FAMILY SUPPORT SERVICESSERVICES DE SOUTIEN AU PERSONNEL ET AUX FAMILLES DES FORCES CANADIENNES
17
Casualty Administration and benefits
Casualty Administration• Condolence letters to families of deceased• Production of Casualty Notification Reports• Administrative investigation approval and closure
Next of Kin Travel benefits• Approve family travel for funeral/interment• Next of Kin trips to Afghanistan
Canadian Comfort Remembrance program• Provision of momentos to families of fallen soldiers (quilts, carvings,
wallhangings)
Reserve Force Compensation and extension of service contracts• Compensation program for injury/illness attributable to military service;
payable until declared fit to return to work, school or released
CANADIAN FORCES PERSONNEL AND FAMILY SUPPORT SERVICESSERVICES DE SOUTIEN AU PERSONNEL ET AUX FAMILLES DES FORCES CANADIENNES
18
“Maple Leaf” Quilt”
CANADIAN FORCES PERSONNEL AND FAMILY SUPPORT SERVICESSERVICES DE SOUTIEN AU PERSONNEL ET AUX FAMILLES DES FORCES CANADIENNES
19
Wildrose Scrollers
CANADIAN FORCES PERSONNEL AND FAMILY SUPPORT SERVICESSERVICES DE SOUTIEN AU PERSONNEL ET AUX FAMILLES DES FORCES CANADIENNES
20
2020
Reserve Force – Compensation during a period of Reserve Force – Compensation during a period of Injury, disease or Injury, disease or illness.illness.
It is a compensation for an injury, disease or illness and is payable when the disability continues beyond the termination of the class of Reserve Service during which it occurred.
CANADIAN FORCES PERSONNEL AND FAMILY SUPPORT SERVICESSERVICES DE SOUTIEN AU PERSONNEL ET AUX FAMILLES DES FORCES CANADIENNES
21
2121
CompensationCompensation
In order to receive Compensation:• Injury attributable to military svc• Must be on duty• Period of Incapacitation
Compensation will be paid at rate of pay at time of injury. Recent decision to extend pay raises to compensation (700 pers)
CANADIAN FORCES PERSONNEL AND FAMILY SUPPORT SERVICESSERVICES DE SOUTIEN AU PERSONNEL ET AUX FAMILLES DES FORCES CANADIENNES
22
2222
STAFFING A DISABILITY COMPENSATION REQUESTSTAFFING A DISABILITY COMPENSATION REQUEST
1. The member is injured.
2. The CO orders an SI into the injury to determine if the injury is attributable to Military Service.
3. The CO appoints an Assisting Officer (usually the supervisor) to help the member complete the DND2398 and gathers all pertinent info in a timely manner.(CF 98, Medical Doctor's Statement, Civilian Employer's Statement, Accounting Officer's Statement).
4. When all info has been gathered and the DND 2398 is completed and signed off by the CO, it is forwarded up the Chain of Command for approval. (It is usually at this point that can slow down the process, to speed things up, a copy of the completed DND 2398 can be fwd to DCSM 2)
Mbr sustains injury
Is injury attributable To military service?
Is injury likely to affect military
service?
No
mbr/supervisor fills out CF 98.
Unit forwards completed DND 2338 through
Chain of Command to
DCSM
Mbr continues to parade
Yes
Unit to fwd advance copy to DCSM and
request Pay Advance for injured member if
applicable.
CO to complete SI to determine
findings.
Yes
No
Is mbr incapacitated such that he is
unable to return to work, or school
either in the short or long term?
Unit completes DND 2398
Application IAW CBI 210.72
CO employs mbr within temporary med restrictions
given by MO.
Unit to ensure mbr contacts Veteran’s
Affairs Canada.
Note: 1 – Under no circumstances is the injuredReservist to be employed during the period of Incapacitation indicated in the DND 2398 Annex A, Unless under a CFRTW Program .
Note 2If injury is likely to be long term and affectsMbr’s MOC and military duties, then Unit is to begin AR/MEL Process.
Reserve Force Injury Compensation Process
CANADIAN FORCES PERSONNEL AND FAMILY SUPPORT SERVICESSERVICES DE SOUTIEN AU PERSONNEL ET AUX FAMILLES DES FORCES CANADIENNES
23
23232323
IssuesIssues
• Units employing mbrs during incapacitation period
• Period of incapacitation not correctly identified
• Time required for staffing a request
• Understanding the benefits
CANADIAN FORCES PERSONNEL AND FAMILY SUPPORT SERVICESSERVICES DE SOUTIEN AU PERSONNEL ET AUX FAMILLES DES FORCES CANADIENNES
24
2424
Extension of Class C ServiceExtension of Class C Service
• For the purpose of effective reintegration into the workforce, all Res pers who sustain an injury or illness while serving on Class C Special Duty Service will be eligible for Ext of Class C up to a max of 24 months.
• Applicable only to injuries/illness incurred in SDA or SDO
Ref: CANFORGEN 174/07 271856Z NOV 07
CANADIAN FORCES PERSONNEL AND FAMILY SUPPORT SERVICESSERVICES DE SOUTIEN AU PERSONNEL ET AUX FAMILLES DES FORCES CANADIENNES
25
Peer support
Injured Soldier Network (ISN)• Peer support and Peer mentoring for the traumatically injured and
recovering ill personnel• Encourage to live life without limitations• Promote empowerment• Use own experience to share advices
Operational Stress Injury Social Support (OSISS)• Peer support for members and families affected by Operational Stress
Injuries• Assist with early intervention by encouraging individual to seek help
earlier• Assist in treatment adherence• Peer and family outreach
Bereavement peer support• Provision of support to grieving families by trained volunteers; matched by
relationship• 25 trained volunteers
CANADIAN FORCES PERSONNEL AND FAMILY SUPPORT SERVICESSERVICES DE SOUTIEN AU PERSONNEL ET AUX FAMILLES DES FORCES CANADIENNES
26
Joint Speakers Bureau
• In collaboration with Director of Mental Health Training and Education
• Model of joint development and delivery of Mental Health curriculum for Canadian Forces personnel; leadership and prevention focus including pre-deployment training
• Key formula is credibility of educator team – combining operational and leadership expertise with specialist knowledge
• Pre and post course evaluations consistently demonstrate statistically significant results in 3 main areas of stigma reduction, leadership confidence and improved knowledge of Mental Health
CANADIAN FORCES PERSONNEL AND FAMILY SUPPORT SERVICESSERVICES DE SOUTIEN AU PERSONNEL ET AUX FAMILLES DES FORCES CANADIENNES
27
Soldier On – Sans limites• Improve the quality of life of ill and injured military personnel and their
families, through active participation and peer interaction in fitness, recreation or sport.
Soldier On – Sans Limites
CANADIAN FORCES PERSONNEL AND FAMILY SUPPORT SERVICESSERVICES DE SOUTIEN AU PERSONNEL ET AUX FAMILLES DES FORCES CANADIENNES
28
National Military CemeteryBeechwood Cemetery
CANADIAN FORCES PERSONNEL AND FAMILY SUPPORT SERVICESSERVICES DE SOUTIEN AU PERSONNEL ET AUX FAMILLES DES FORCES CANADIENNES
29
Established in 1873, Beechwood Cemetery is one of the oldest and largest cemetery in Canada, covering more than 65 hectares in central Ottawa.
Beechwood was declared a National Historic Site in 2001.
CANADIAN FORCES PERSONNEL AND FAMILY SUPPORT SERVICESSERVICES DE SOUTIEN AU PERSONNEL ET AUX FAMILLES DES FORCES CANADIENNES
30
To contact us
Director Casualty Support Management/
Commanding Officer Joint personnel Support Unit– Colonel Gerard Blais– 613-995-0972– [email protected]
Our Help Line
1-800-883-6094