Strength through personnelLe personnel fait la force CHIEF MILITARY PERSONNEL CHEF - PERSONNEL MILITAIRE Joint Personnel Support Unit (JPSU) Post deployment.

Strength through personnel Le personnel fait la force

CHIEF MILITARY PERSONNEL CHEF - PERSONNEL MILITAIRE

Joint Personnel Support Unit (JPSU)Post deployment support

Commander Lucille Boettger

Director Casualty Support Management 2

31 September 2010

CANADIAN FORCES PERSONNEL AND FAMILY SUPPORT SERVICESSERVICES DE SOUTIEN AU PERSONNEL ET AUX FAMILLES DES FORCES CANADIENNES

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Outline

• Joint Personnel Support Unit

• Provision of services to all injured and ill Canadian Forces members and former members, their families and the families of the deceased

• Questions


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1998:Standing Committee On National Defence and Veterans Affairs

1999: Stand-Up of Joint DND-Veterans Affairs Canada Centre

2007:Stand-Up of Casualty Support Detachments

2008: Chief Military Personnel Symposium on Care of the Injured

2001: Implementation of CF Case Mgt program

2001:Operational Stress Injury Social Support (OSISS)

2006:Introduction of the New Veterans Charter

2009: Creation of the Joint Personnel Support Unit (JPSU)

Casualty Support in the Canadian Forces

Joint Personnel Support Unit

MND announcement2 March 2009, Halifax


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MISSION STATEMENT

• Through an integrated and individual-centric service delivery model, ensure the coordination and facilitation of standardized, high quality, consistent personal and administrative support during all phases of recovery, rehabilitation, and reintegration on return to service or transition following release, for all injured and ill Canadian Forces members and former members, their families and the families of the deceased


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JPSU – GUIDING PRINCIPLES

• Joint DND/CF and VAC service delivery model

• Provide standardized, consistent personal and administrative support to CF personnel, veterans, families and the families of the deceased

• One-Stop-Service with walk in services

• Provide ability for local Unit COs to focus on operational imperatives

• Individual-centric service delivery model for ill and injured personnel


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JPSU regional OCMaj/LCol – LCdr/Cdr

IPSC Services MgrCiv (AS 05)

Regional SOCapt/Lt(N)

Regional MWO/CPO2

Regional Resource MgrCiv (AS 02)

Regional Supt ClkWO/Sgt (PRes)

IPSC OR Reception-ReferralMCpl/MS – Cpl/LS (PRes)

IPSC Outreach Coord (AS04) IPSC RTW Coord (AS04) IPSC Partner Organizations

IPSC Cas Tracking Coord (AS04) VAC Liaison Office

CF Case Mgr LO

SISIP Services

PSP/DMFS

Base/Wing agencies (Release Section, PSO, Chap)

IPSC Pl Comd Capt/Lt(N)

IPSC Pl WO(s)/PO1(s)

IPSC Sect Comd(s) Sgt/PO2

Regional element

IPSC

Joint Personnel Support Unit STRUCTURE

Responsivenessto the local Commanders

RAFS

RegionalOSISS Coord


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Joint Personnel Support UnitProvision of Services

Outreach & education services to all ill and injured members and their families

• Total outreach activities averages out to 54 JPSU briefings a month across the country

• Training of approx 1,100 Assisting Officers per year

Centralized tracking of all personnel supported for as long as required• Currently providing support to 2,946 individuals

Standardized Support Platoon operation and levels of service across the country

• The JPSU has assumed command and control of 696 Regular Force personnel and 45 Res Force personnel

Transition services • Priority Entitlement for the Public Service (approx 250 applications per year)• Priority Hiring for spouses of fallen members (new program)• Vocational Rehab Program for Serving Members (VRPSM) • Initiatives: Entrepreneurship Bootcamp/Based in Business Memorial University


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Joint Personnel Support UnitProvision of Services

Standardized Return to Work program with dedicated staff• Approx 595 personnel currently on Return To Work program• Many of these personnel are returned to full time duty and others move on

to transition out of the Canadian Forces

Casualty administration and advocacy including accessibility to all services and assistance in navigating through complex network

• Home adaptations/special needs equipment, Vehicle adaptations, Home assistance

• Assistance through Funds (on average 60 requests a year to charitable organizations)

• Family visitation Fund

Assisting Officers disengagement• 72 families of the fallen are in receipt of support from the IPSCs Service

managers across the country, therefore enabling Assisting Officers to return to their functions


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Walk-ins vs Supported 2,961 individuals are being actively supported by IPSC staff

0

500

1000

1500

2000

2500

3000

'Sep09 'Jan10 'Mar10 'May10 'Jul10

Walk-ins

Cas tracking

•Increased awareness of programsand benefits•No one falls through the cracks


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Postings To The JPSURetention

• Formerly, retention was not possible for those who breached U of S and for whom a position did not exist

• CMP has approved MMO positions to cover the gap

• Work with career manager and local IPSC when gainful employment can be found for member when period of retention is possible


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CF Return To Work

• Retention of experienced CF members, Reg and

Reserve• Reintegration of CF members on long term sick

leave and/or SPHL to workforce and/or transition• Help member & supervisor design effective plan

(modified work plan) to facilitate early & safe RTW• Provide guidance to chain of command in order to

apply RTW with fairness & consistency across CF at large


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Programs and Policy achievements

New methodology for Home adaptations on new builds

Creation of Reserve SPHLSupport to untrained ill and injured CF persCareer management Coord for ill and injuredFamilies of the fallen are in receipt of support

from the IPSCs Priority hiring status for spousesCreation of RAFS positions – positive impact


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Reserve Force SPHL

• CO JPSU appointed CO SPHL • Reserve Force SPHL UIC 9933 (100 posns)• AR/MEL under DMCA’s authority• Management of Res F ill and injured personnel – JPSU

HQ– Posting: Pers in receipt of RFC, on extension of Class C, or on

VRPSM– Pers ill or injured non attribuable to service – assessment still

ongoing


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Assistance through Funds

• DCSM Contingency Fund

• DCSM Family Visitation Fund

• CFPSA Military Families Fund

• IMT Military Casualty Support Foundation

• SISIP – Grant or Loan or LTD

• Spectrum of Care

• Veterans Affairs Canada

• Legion – Poppy Fund

• Military Family Resource Centre Fund

• Royal Canadian Navy Benevolent Fund

• Unit Funds – Canteen, Chaplains

• The Canadian Hero Fund

• Wounded Warriors

Fund of last resort

Expense travel assistance

Family related issues

Aid casualties of SDA/SDO

Relieve Financial distress

Medical Issues (serving member)

Programs/Benefits related to injury

Emergency assistance (food, bills)

At discretion of MFRC

General assistance (education)

At discretion of unit

Assist with education

Hospital comforts

Name of Fund Primary Purpose

• New Mobility Compensation & Benefits Instr for 2008 Formalize existing practices


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Casualty Administration and benefits

Casualty Administration• Condolence letters to families of deceased• Production of Casualty Notification Reports• Administrative investigation approval and closure

Next of Kin Travel benefits• Approve family travel for funeral/interment• Next of Kin trips to Afghanistan

Canadian Comfort Remembrance program• Provision of momentos to families of fallen soldiers (quilts, carvings,

wallhangings)

Reserve Force Compensation and extension of service contracts• Compensation program for injury/illness attributable to military service;

payable until declared fit to return to work, school or released


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“Maple Leaf” Quilt”


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Wildrose Scrollers


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2020

Reserve Force – Compensation during a period of Reserve Force – Compensation during a period of Injury, disease or Injury, disease or illness.illness.

It is a compensation for an injury, disease or illness and is payable when the disability continues beyond the termination of the class of Reserve Service during which it occurred.


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2121

CompensationCompensation

In order to receive Compensation:• Injury attributable to military svc• Must be on duty• Period of Incapacitation

Compensation will be paid at rate of pay at time of injury. Recent decision to extend pay raises to compensation (700 pers)


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2222

STAFFING A DISABILITY COMPENSATION REQUESTSTAFFING A DISABILITY COMPENSATION REQUEST

1. The member is injured.

2. The CO orders an SI into the injury to determine if the injury is attributable to Military Service.

3. The CO appoints an Assisting Officer (usually the supervisor) to help the member complete the DND2398 and gathers all pertinent info in a timely manner.(CF 98, Medical Doctor's Statement, Civilian Employer's Statement, Accounting Officer's Statement).

4. When all info has been gathered and the DND 2398 is completed and signed off by the CO, it is forwarded up the Chain of Command for approval. (It is usually at this point that can slow down the process, to speed things up, a copy of the completed DND 2398 can be fwd to DCSM 2)

Mbr sustains injury

Is injury attributable To military service?

Is injury likely to affect military

service?

No

mbr/supervisor fills out CF 98.

Unit forwards completed DND 2338 through

Chain of Command to

DCSM

Mbr continues to parade

Yes

Unit to fwd advance copy to DCSM and

request Pay Advance for injured member if

applicable.

CO to complete SI to determine

findings.

Yes

No

Is mbr incapacitated such that he is

unable to return to work, or school

either in the short or long term?

Unit completes DND 2398

Application IAW CBI 210.72

CO employs mbr within temporary med restrictions

given by MO.

Unit to ensure mbr contacts Veteran’s

Affairs Canada.

Note: 1 – Under no circumstances is the injuredReservist to be employed during the period of Incapacitation indicated in the DND 2398 Annex A, Unless under a CFRTW Program .

Note 2If injury is likely to be long term and affectsMbr’s MOC and military duties, then Unit is to begin AR/MEL Process.

Reserve Force Injury Compensation Process


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23232323

IssuesIssues

• Units employing mbrs during incapacitation period

• Period of incapacitation not correctly identified

• Time required for staffing a request

• Understanding the benefits


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Extension of Class C ServiceExtension of Class C Service

• For the purpose of effective reintegration into the workforce, all Res pers who sustain an injury or illness while serving on Class C Special Duty Service will be eligible for Ext of Class C up to a max of 24 months.

• Applicable only to injuries/illness incurred in SDA or SDO

Ref: CANFORGEN 174/07 271856Z NOV 07


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Peer support

Injured Soldier Network (ISN)• Peer support and Peer mentoring for the traumatically injured and

recovering ill personnel• Encourage to live life without limitations• Promote empowerment• Use own experience to share advices

Operational Stress Injury Social Support (OSISS)• Peer support for members and families affected by Operational Stress

Injuries• Assist with early intervention by encouraging individual to seek help

earlier• Assist in treatment adherence• Peer and family outreach

Bereavement peer support• Provision of support to grieving families by trained volunteers; matched by

relationship• 25 trained volunteers


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Joint Speakers Bureau

• In collaboration with Director of Mental Health Training and Education

• Model of joint development and delivery of Mental Health curriculum for Canadian Forces personnel; leadership and prevention focus including pre-deployment training

• Key formula is credibility of educator team – combining operational and leadership expertise with specialist knowledge

• Pre and post course evaluations consistently demonstrate statistically significant results in 3 main areas of stigma reduction, leadership confidence and improved knowledge of Mental Health


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Soldier On – Sans limites• Improve the quality of life of ill and injured military personnel and their

families, through active participation and peer interaction in fitness, recreation or sport.

Soldier On – Sans Limites


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National Military CemeteryBeechwood Cemetery


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Established in 1873, Beechwood Cemetery is one of the oldest and largest cemetery in Canada, covering more than 65 hectares in central Ottawa.

Beechwood was declared a National Historic Site in 2001.


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To contact us

Director Casualty Support Management/

Commanding Officer Joint personnel Support Unit– Colonel Gerard Blais– 613-995-0972– [email protected]

Our Help Line

1-800-883-6094

Strength through personnelLe personnel fait la force CHIEF MILITARY PERSONNEL CHEF - PERSONNEL MILITAIRE Joint Personnel Support Unit (JPSU) Post deployment.

Documents

canadian forces personnel

cf personnel

injured personnel slide

administrative support

receipt of support

regular force personnel

personnelle personnel

ill canadian forces