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e-Governance Road Map for Orissa
Strategy & Blueprint
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Table of Contents
1. Introduction ................................................................................................................................... 32. e-Readiness of Orissa ....................................................................................................................... 42.1 Environment for ICT.....................................................................................................52.2 Readiness to use ICT ....................................................................................................72.3 Usage of ICT..............................................................................................................8
3. e-Governance Strategy ....................................................................................................................11 3.1 Core Policies ........................................................................................................... 133.2 Core Infrastructure.................................................................................................... 14
3.2.1 OSWAN..................................................................................................... 143.2.2 State e-Gov Resource Center........................................................................... 153.2.3 PKI, Localization Framework and Payment Gateway................................................ 163.2.4 Service Delivery Channels............................................................................... 16
3.3 Core Applications...................................................................................................... 183.4 Integrated Applications............................................................................................... 213.5 Sectoral / Departmental Applications.............................................................................. 22
4. Sectoral Strategies..........................................................................................................................25 4.1 Agriculture ............................................................................................................. 294.2 Health ................................................................................................................. 384.3 School & Mass Education............................................................................................. 484.4 Fishery & Animal Resource Development .......................................................................... 564.5 Home (Police Administration) ....................................................................................... 634.6 Transport ............................................................................................................... 714.7 ST & SC Development................................................................................................. 794.8 Women & Child Development (WCD) ............................................................................... 884.9 Revenue ................................................................................................................ 964.10 Labor & Employment ...............................................................................................1044.11 Food Supplies & Consumer Welfare ..............................................................................1134.12 Tourism...............................................................................................................1214.13 Housing & Urban Development....................................................................................129
4.14 Panchayati Raj ......................................................................................................137
5. Framework s for e-Governance ........................................................................................................1445.1 Institutional Framework.............................................................................................1445.2 Process Reengineering Framework.................................................................................1485.3 Risk Analysis Framework ............................................................................................1515.4 Funding Strategy .....................................................................................................1525.5 Capacity Building Framework.......................................................................................154
6. e-Governance Blueprint .................................................................................................................155 6.1 Big Picture.............................................................................................................1556.2 Prioritization of Initiatives..........................................................................................1576.3 Prioritization of Services ............................................................................................1596.4 Indicative Costing ....................................................................................................173Conclusions .................................................................................................................................... 174Annexure-1: IT Policy 2004 ...................................................................................................................175
Annexure 2: Composition of Apex Committee (as suggested by Govt. of India) ....................................................180
Annexure-3: Skill Sets for SeMT & PeMT Members .......................................................................................180
Annexure-4: Suggestive Composition of District Information Services Councils ....................................................181
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1. Introduction
The State Government of Orissa has initiated the preparation of its e-Governance
Roadmap and Capacity Building Roadmap (comprising of e-Governance vision,
strategy & blueprint and assessment of AS-IS & TO-BE capacities) with assistance
from National Institute for Smart Government (NISG) and Wipro Infotech. This
document, which is in continuation to the Vision Document, broadly states the e-
Governance Strategy & Blueprint for Orissa.
Beside this section and the Annexure, the document comprises of 6 Main Sections:
r Section 2 (State of e-Readiness): containing AS-IS Status of e-readiness inOrissa. This section includes details of IT infrastructure & connectivity,
applications running in the Government, IT education & training programs
offered in the State and various e-governance initiatives undertaken so far.
r Section 3 (e-Governance Strategy): contains proposed e-Governance
Architecture for Orissa, along with its various components such as Core
Policies, Core Infrastructure, Core Applications, Integrated Applications and
Sectoral / Departmental Applications
r Section 4 (Sectoral Strategies): contains the e-Governance Strategies for all
the MMP Sectors of Orissa. These strategies detail the services that would be
delivered digitally by each of these Departments and also describe the
processes which would be automated.
r Section 5 (Frameworks for e-Governance): contains Institutional
Framework, Process Reengineering Framework, Risk Analysis Framework and
Funding Strategy for the State. These frameworks would impact all e-
Governance initiatives in Orissa across various levels.
r Section 6 (e-Governance Blueprint): containing the Big Picture of the
Architecture and Framework of e-Governance in Orissa highlighting the
Institutional and Policy Framework. Finally the Prioritization in
Implementation has been discussed.
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2. e-Readiness of Orissa
The e-Assessment Report 2004, released by Department of IT, Government of India,
terms E-Readiness or Networked Readiness Index (NRI) as the capacity of a State
to participate in a networked economy vis--vis other States.
The e-Readiness or NRI for various States was calculated on the basis of a set of
broad parameters, which included:
r Environment for ICT offered market environment, regulatory framework,
infrastructure facilities
r Readiness of key stakeholders to use ICT individual readiness, businessreadiness, government readiness
r Usage of ICT among these stakeholders individual usage, business usage,
government usage
States were thereafter divided in 6 categories, namely Leaders, Aspiring Leaders,
Expectants, Average Achievers, Below Average Achievers and Least Achievers. As
per this categorization, Orissa was among Average Achievers, with States like
Karnataka, Tamil Nadu, Andhra Pradesh and Maharashtra at the top as Leaders.
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However, it is important to note that the State Government of Orissa has been
making conscious effort to improve upon all the factors as described in the
Networked Readiness Index Framework.
The subsequent sections would detail current environment for ICT in the State,
existing readiness of stakeholders to use ICT and actual usage of ICT among these
stakeholders in order to highlight the effort that has been put in by the State
Government of Orissa and also to draw out the areas that still need attention.
2.1 Environment for ICT
State Government has already drafted and approved the State Information
Technology Policy 2004, which aims at developing a robust and futuristic IT
architecture in the State to bring about:
r Ease and convenience in transaction
r Increased employment opportunities for the educated youth
r Higher economic growth in a definite time frame.
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The basic objective of the policy is to help the Government reach out to the
common people and minimize the digital-divide existing in the state as of now (see
Annexure-1 for IT Policy 2004 of Orissa).
Further, a number of core ICT infrastructure projects are being implemented in the
State, including:
Project Description
State Wide Area
Network (SWAN)
SWAN is being established to support VOIP, Video Conferencing, Teleconference, Fax and Web
Enabled & WAN Based Applications for the Government Employees, Citizens and Businesses across the
State. A 2 Mbps Data Link from the Secretariat to the Districts has already been established (through
NIC Net) and connectivity to Sub-Divisions, Blocks and Tehsils will be provided in partnership with
BSNL (utilizing OFC Backbone)
GRAMSAT GRAMSAT would provide connectivity to all DRDAs / Blocks and would facilitate dissemination of
Government Information, monitoring of fund utilization and bring about transparency in various
projects getting executed at Panchayat / Block levels. 128 Kbps link has already been established
upto DRDA and Blocks in each District utilizing the Satellite Communication Infrastructure provided
by ISRO. Plan is under consideration to enhance the bandwidth to 2 Mbps.
Secretariat LAN
To connect all the computers in various Departments at the State Secretariat, a 1000 Mbps Fiber
Optics Network Backbone with 2 Mbps Network Connectivity has been established. The Offices of
Chief Minister, Cabinet Ministers, Secretaries, Additional Secretaries, Directors and all the
Department Computer Centers have already been provided with connectivity. This is being extendedto cover all the remaining Officers and all Sections of various Departments in the Secretariat
Information KioskInformation Kiosks are being set up throughout the State, particularly in the Urban and Semi-Urban
areas through Self-Employment Mode. A variety of Services would be offered by the Kiosks like e-
mail, internet browsing, computer education, DTP work and PCOs. An e-Seva type of model is being
explored in the areas of Agriculture, Animal Husbandry, and for utilities bill payment.
Local Language
Resource Center
Resource Centre for development and promotion of Oriya Language based Computer Tools has been
established. Applications such as Oriya Spell Checker & Thesaurus, Bilingual Chart, e-Dictionary,
Trilingual Word Processor, E-Mail Application, software for Optical Character Recognition and Oriya
WorldNet Software have already been developed
An IT Park (named Infocity) has been established at Bhubaneswar, covering an area
of more than 350 acres and having all the necessary infrastructure &
communication facilities. A number of Multi-Storied Towers have also been created
at Bhubaneswar to provide office-infrastructure for Small & Medium IT Companies.
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STPI Parks have already been established at Rourkela and Bhubaneswar to attract
export-oriented software development firms. A similar Park is being setup at
Berhampur also.
2.2 Readiness to use ICT
In Orissa, more and more citizens are having access to technology and are also
becoming capable of availing various benefits from it. A number of Government
and Private Educational Institutions across the State are offering a variety of
courses in ICT, including various Graduate level courses and Post Graduate courses
such as M.Tech and MCA. Each year, more than 15,000 Engineers & MCAs and 3000
MBAs successfully complete their courses from various Institutes across the State.
Orissa Computer Application Centre (OCAC) has been designated as the
Directorate of the Information Technology Department and plays an important role
in training Government Officials, as well as ordinary students.
Various Training programs conducted by OCAC include a course in IT Basics for
Government Officials, Skill Development Program (CAD) for Engineers and a number
of courses, such as Networking Program, DOECC Accredited Programs and Japanese
Language Program, for Students. OCAC also has 2 Facility Centers at Berhampur
and Rourkela with requisite IT hardware.
A state-of-the-art IT Training Centre has been established at the Secretariat for
capacity building of Government Employees.
Computer Awareness Programme in Government Schools has also been introduced
in partnership with Private Computer Firms to benefit both, the students and the
teachers. At OCAC, a Transit Node of ERNET with advanced educational-content
has been established in partnership with Ministry of IT, Government of India.
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In most of the departments, there are employees who have aptitude towards
computers and have basic computer knowledge. But the overall computer literacy
is low in most Departments and to successfully implement e-governance projects in
the State, there is a need to equip the key drivers with required IT skill.
Government needs to adopt a proactive approach to send the Officials to the IT
Center for training on IT Basics to start with. Engineers in Departments like PWD
could be sent for CAD Training program conducted by OCAC. However it is also true
that once the departments start having a training plan and a training budget
allocated, these steps will automatically follow in.
Further, majority of ongoing e-Governance Projects in the State are driven through
Committees or Teams, which are formed on task basis and not by an
institutionalized team or task force. Due to a lack of an institutionalized framework
for e-Governance, Projects face stiff challenges on grounds of ownership,
implementation and roll out both at the State level and at the Department level.
2.3 Usage of ICT
A number of Core and Departmental e-Governance Initiatives have been taken up in
the State. Some of these include: 1
State Level Core e-Governance Projects
Project Description
Orissa State PortalOfficial Website of State Govt. currently provides a host of government information, policy &
procedures, tenders & forms, etc. Services such as payment of utility bills, filling of various kinds
of returns, etc. are being added and the aim is to deliver multiple citizen services through
multiple channels like internet, IT Kiosks, Mobile phones, etc.
1 Sectoral Applications of only the 15 MMP Sectors have been described here.
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9 x 9 Program9 x 9 Program (or Transparency & Accountability Program) aims at development of Information
Systems and access of information to citizens at Panchayat, Block and District levels for 9
Departments across 9 Districts in the State. 2
Bhasa Project (Unicode
Based)
Resource Center has been established at OCAC for development & promotion of Oriya LanguageBased application. Tools such as Word Processor, Thesaurus, E-Mail Application in Oriya,
Trilingual Word Processor (English-Oriya-Hindi), have already been developed. A MoU was signed
with Microsoft to provide Oriya Language Functionality in Windows and Microsoft Office.
Sectoral e-Governance Projects
Project Description
Orissa Telemedicine
Application Network
A telemedicine network, in collaboration with Indian Space Research Organization (ISRO), has
been established to connect Sanjay Gandhi Post Graduate Institute of Medical Sciences, Lucknow
with Medical Colleges at Cuttack, Berhampur and Burla through V-SAT Network for delivery of
healthcare from experts at remote locations.
Bhulekh (Land Records
Computerization)
Directorate of Land Records & Surveys has taken up computerization of land-records to facilitate
maintenance and updation of changes occurring due to consolidation of land holdings, transfer of
ownership, land acquisition, etc. and to provide accurate copies of Records of Rights (ROR) to
the landowners all across the State. The initiative involves 2 issues Record of Rights and
Digitization of Cadastral Survey Maps. 3
ORIS (Registration Office
Computerization)
Revenue Department is implementing ORIS for computerized registration of Deeds, endorsement
of Documents and issue of Encumbrance Certificates. 4
e-Shishu Project
School & Mass Education Department and Orissa Primary Education Programme Authority (OPEPA)
have initiated creation of a comprehensive & authentic database of all children below 14 years
for MIS & Planning purposes. This project also involves mapping of all Gov. Schools in the State
using GPS for getting information on their infrastructures and the consolidation of various data
pertaining to Teachers for effective management of the School Education Infrastructure. 5
2 Districts are Koraput, Malkangiri, Nowrangpur, Rayagada, Ganjam, Mayurbhanj, Angul, Cuttack and Kalahandi. 9Departments identified for pilot-projects are Women & Child Development, ST & SC Development, Food Supplies & ConsumerWelfare, Health, School & Mass Education, Panchayati Raj, Agriculture, Rural Development and Water Resources. Currentlydata is being entered across the State and Pilot-Implementation of a Web-Based System would shortly commence.
3 29 Tehsils have been operationalized in the 1 st Phase to facilitate computerized issue of RoR Certified Copy & MiscellaneousCertificates and to undertake Mutation Cases through computer. Preparation of village-wise digital maps and linking these tothe computerized database of land records (to maintain & update land records efficiently and to provide accurate & quickservice to the citizen) is also being done via a Pilot Project by OCAC.
4 13 DSR/SR Offices have already been computerized and made operational under ORIS. In addition, funds have beenprovided for computerization of 13 more DSR/SR offices during the current financial year.
5 The data capturing of around 70 Lakh children from across the State has been completed and a web-enabled interface hasbeen created for allowing various stakeholders, including parents, to access / utilize this data via queries, reports and othertools. Other 2 sub-projects (Orissa GIS School Mapping Project and Orissa Education Personnel Information Project) are alsobeing implemented.
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Treasury AutomationThis project involves automation of all the processes at Distr ict / Special Treasuries, including
payment of Bills, payment of Pension Bills, receipt of Challans and other accounting activities. 6
Computerization of
Commercial Tax
This involves the automation of various processes of Commercial Tax, such as disposal of
registration application, quick information on tax collection, quick identification of defaulters &non-filers of returns, faster issue of statutory forms and reduction of interface between dealers
& the staff to achieve high efficiency in VAT Administration. 7
Integrated Transport
Management Information
System (ITMIS)
The project involves computerized issue & renewal of Driving License (via Saarthi), Registration
& Permits for motor-vehicles (via Vaahan) and the collection of Motor Vehicle Taxes (via Check
Gate Computerization). 8
PRIASOFTWeb Based Application for monitoring Funds Flow in the Panchayati Raj Department. 30 DRDAs,
314 Blocks and 6234 Gram Panchayats use PRIASOFT
PAMISWeb Based Desktop application (with Oracle 9i and D2K platform) for monitoring various
Accounts of the Panchayati Raj Department. PAMIS is being used by 30 DRDAs and 314 Blocks
RURALSOFT Web Based Application for monitoring Physical Progress of Projects/Schemes under various
Poverty Alleviation Programs. The main platform is SQL server and ASP using JAVA/VB Script.
Beside these, a number of other initiatives have also been taken up by other
Departments and are under implementation. These include e-Procurement, Human
Resource Management System, Tourist Information & Reservation System, RFID-
Based Food Grain Delivery Monitoring System (for WCD and Food Supplies &
Consumer Welfare Departments), Web-Enabled Scheme Monitoring System (for WCD
and ST & SC Development Departments), Land Survey & Settlement using GPS,
Orissa Online Project and e-District Project.
Further, majority of the Departments have their Official Websites for providing a
variety of information to the citizens and some of these sites also facilitate online
transactions and form-submission.
6 Modules for receipt of Challans and other accounting activities have been implemented at 16 District / Special Treasuries.Modules for payment of Bills and for payment of Pension Bills have also been developed and will be soon implemented.
7 Infrastructure for computerization is complete in all the places and the system is being made operational.
8 Issue of Computerized Driving License has been started from RTO, Bhubaneswar. Supervision and control of the R.T.Ooffices and border check gates and Issue and renewal of permits for passenger and goods vehicles are being computerized.The functions of the Road Transport Authorities are also being automated. The department plans to introduce smart cards forlicense and registration certificates, modernize check gates with e-connectivity and create consolidated data bank.
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3. e-Governance Strategy
Before the e-Governance Strategy for Orissa is detailed, it is important to revisit
the implications of States e-Governance Vision as stated previously.
The e-Governance Vision of Orissa aims at establishing a Networked
Government f or greater t ransparency and account abil it y i n deli very of publi c
services t o facili t at e moral and mat erial progress of al l cit izens.
This demands that the State:
r Localize implementation & decision-making and develop core infrastructureto deliver services to the Third Tier of Governance
r Manage all ICT initiatives as capital investments that can be evaluated in
terms of pre-defined goals and measurable targets.
r Make all stakeholders capable of conceptualizing, developing and managing
e-Governance tools themselves
r Aim at service-oriented approach and create an integrated, modular &
scalable framework of Governance
r Utilize policies, structures and frameworks to bring about transparency in
various functions.
The e-Governance Vision of Orissa aims at establishing a truly networked
Government that would create and manage all the 4 Pillars of e-Governance,
namely, e-Management, e-Service, e-Democracy and e-Commerce.
Taking all the above-mentioned points into consideration, following is the graphical
representation of the proposed e-Governance Architecture for Orissa.
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The main components of this Architecture are:
r Core Policiesr Core Infrastructure
r Core Applications
r Integrated Applications
r Sectoral / Departmental Applications
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3.1 Core Policies
In order to manage all e-governance initiatives in a cohesive and efficient manner,
a comprehensive policy-framework needs to be formulated at State level. This
framework could contain, but not limited to, the following policies:
r Funding Strategies & Business Models
r Human Resource Development & Management Policies
r Data & Content Management Policies
r Metadata Framework Standards
r Specifications for Identification, Classification & Management of Govt. Data
r Security Legislations
r Policies for Front End
r Policies for Middleware
r Policies for Back End & Department Automation
r Policies for Integrated Services
r Process Reengineering Policies & Frameworks
r Policies for Geographic Information Systems
r Policies for Employment Generation through e-Governance
r Electronic Payment Mechanism Policies
r Policies for Prioritization of Project Interventions
As all ICT initiatives have to be managed as capital investments, a detailed
Policy on ICT Auditing could also be formulated for the State. This Policy would
help in monitoring all on going and planned ICT initiatives on the basis of pre-
defined goals and measurable targets.
Additionally, Policy for Ensuring Effective Utilization of ICT Training, as imparted
to Government Officials and other stakeholders could be framed at the State level.
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3.2 Core Infrastructure
3.2.1 OSWAN
Uniform Connectivity all across would be the most essential part of the proposed e-
Governance Architecture of Orissa and it is necessary that Orissa State Wide Area
Network or OSWAN reaches upto the Village-level at the earliest.
State Government has already obtained approval from the Central Government to
establish the SWAN and 2 Mbps Data-Link from the Secretariat to the Districts has
already been established. The plan is to extend the reach of this SWAN to Sub-
Divisions, Blocks and Tehsils in partnership with BSNL (with OFC backbone).
However, it is necessary that uniform connectivity is established across the State
(upto the Villages) to provide various facilities, such as VOIP, Video Conferencing,
Teleconference, Fax, Web Enabled Applications and WAN Based Applications, to
Citizens as well as Government Employees.
In order to effectively manage and maintain this SWAN, the State Network
Management Center should be established in Bhubaneswar and District Network
Management Stations should be established at all the 30 District Headquarters
across the State.
These establishments should be staffed with Network Administrators and Engineers
under the jurisdiction of Department of IT or the Nodal Agency for e-Governance in
the State and should be responsible for efficiently maintaining and monitoringnetwork-segments corresponding to their regions on 24 x 7 basis to ensure
connectivity to Stakeholders across the State.
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3.2.2 State e-Gov Resource Center
State e-Gov Resource Center (or State Data Center as per the generic
terminology) at Bhubaneswar would house, manage and serve all the Data &Knowledge Resources for various Departments and Organizations of State
Government. It would also house the Application & Web Servers, Print & Rendering
Systems and Mailing Servers to facilitate various applications of the State
Government and to fulfill other technology requirements.
Following Primary Databases could be deployed and maintained:
r Citizen Database (for the data of all citizens of Orissa, including value-
added data such as EPIC, BPL, e-Shishu, Land Records Data, etc.)
r Employee Database (for the data of all State Government Employees,
including their Service Records)
r Core GIS Database (for the data and maps for all the administrative units of
the State)
r Administrative & Accounting Units Database (for the details of all Offices
under the Government in the State)
r Asset Database (for the detail of all the movable and unmovable assets ofState Government)
Additionally, various Departments could extend scope of the above-mentioned
Databases to create their respective Departmental Databases. Section 4 contains
the details of these extended Databases within their Sectoral Strategies.
In order to backup for all the Government Data stored in various repositories, a
Disaster Management Center could be established to link up in real-time withState e-Gov Resource Center and also with various Departmental Databases. This
establishment could also house a number of Servers to act as backup for the
Primary Server-Set deployed at Bhubaneswar. Upon the failure of Primary Server-
Set, the Statewide Application Infrastructure should be able to switch over to the
Disaster Management Centers Servers.
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3.2.3 PKI, Localization Framework and Payment Gateway
Orissa Government needs to implement the Public Key Infrastructure (PKI) as the
Statewide Registration & Certifying Authority for securing various e-business
transactions, eliminating the need for separate processes for verification of
identity and electronic signatures. This Infrastructure would minimize the burden
on businesses, citizens and the Government itself while obtaining services online by
providing a secure infrastructure for all online transactions.
The Government also needs to establish the Statewide Language Localization
Framework for facilitating the delivery of various digital services in Oriya
Language. The scope of the Bhasa Project (initiative by TDIL) could be enhanced in
order to facilitate this and the Oriya Bhasa Pratisthan could play an important role
all these initiatives.
The State Government also needs to implement a Common Payment Gateway,
directly interfaced with the Treasuries and FI / Bank. This Payment Gateway could
be collectively utilized by various Departments, such as by Commercial Taxes,Excise, Electricity, Transport and Land Revenue Collection, and various Urban Local
Bodies and Gram Panchayats could also utilize it.
3.2.4 Service Delivery Channels
A common set of Service Delivery Channels, including Citizen Service Centers
(CSC), Web Portals, Call Centers and Department Service Windows, need to be
established for efficiently delivering various Governmental Services to citizens and
businesses across the State. The basic mandate of these delivery channels should
be to act as One-Stop-Shop for delivering various services provided by the
Government and make the life of common citizens easier.
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A Statewide Network of Citizen Service Centers, which could have names with
regional flavor, should ideally be constructed in such a manner that no citizen
should need to travel more than 2 Kilometers to access their services and/or every
Village should have one. However to achieve this during the Course of NeGP itself,
the State should adopt a step-by-step approach.
District Information Services Councils (details of these have been provided in
Section 5.1) could play an essential role in deciding the order/sequence for
establishing these Citizen Service Centers within their respective Districts.
Following points should be taken into consideration while finalizing order ofestablishing the Citizen Service Centers:
r Areas with high density of population to get Citizen Service Centers first
r No citizen should need to travel more than 2 Kilometers to access one
r Look for Quick-Win factor while establishing these Centers
Public-Private Partnerships (PPPs) can substantially aid in establishing this desired
network of Citizen Service Centers in Orissa and the State Government should
explore all the possibilities of entering into relevant Service Level Agreements
(SLAs) with Private Corporations for establishing and operating these Centers at
various locations.
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3.3 Core Applications
Following Core Applications (CA) would be deployed for all the Departments to
utilize for computerizing the common processes, such as employee management,
funds / financial management, procurement activities, etc.
APPLICATION DESCRIPTION
Public Expenditure
Management System
(CA-001)
Web based system to plan and control flow of revenues & expenditures, for planning and
creating budgets, and to manage appropriation. The system could also help in simplifying
the design of budget-plans, differentiating provisional budget plans and supporting
centralized and decentralized planning & execution. Main Sub-Modules could address
functions such as:
Monthly Actuals of Expenditure
Monitoring Drawls & Releases
List of Budget Classifications
Procedures for Year-End Closing
Functional Coverage of Cash Accounting Tasks
e-Procurement
(CA-002)
Consolidated Application to automate various purchasing / procurement processes of State
Government Departments and to reduce processing costs via features such as:
Web Interfaces
Invoice Matching Mechanisms
Embedded Purchase Cards
e-Forms Configurable Business Rules & Authorizations
Catalogue Management Tools
Management Information Reports
Electronic Tendering
Messaging
Interfacing Capabilities with Legacy Systems
HRMS
(CA-003)
Web Based Human Resource Management System with Sub-Modules such as:
Personnel Information System
Organization Development
E-Recruiting
Performance Management
Workforce Cost Planning & Simulation
Workforce Management
Employee Development
Payroll, Loans & Advances Monitoring
Pension & GPF Monitoring System
Smart Card based Attendance & Leave Management System (optional)
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Document Management
System
(CA-004)
Consolidated Web Based Application to manage documents electronically. Essential
features could include support for a large variety of document formats, extensive access
control and searching capabilities across LANs and WANs, support for multiple versions of a
document, ability to combine text fragments written by different authors and workflow
component for routing. Main Sub-Modules could include:
Records Management System (for identifying, classifying, archiving, and controlled
destruction of various Governmental Records such as office documents, mails, files,
noting, etc.)
Forms Management System (for creation, management and processing of online
forms/applications. Essential features could include form definition and creation,
forms version control, workflow approval as well as the reporting and exporting of
responses for further processing via convenient online multi-session forms)
File Tracking System (for locating and tracking various Files of Government
Departments utilizing a number of search f ields, file identifiers, and requester
information reports. Key features should include latest in bar-coding technologies,
instant file location, robust search capabilities on all fields, control of critical
information, and tracking of various doc workflow)
Court Case Monitoring System
(CA-005)
Web Based System to monitor the status and progress made on various Court Cases filed
against various Departments and Agencies of State Government and for monitoring various
Charge-Sheets filed
State GIS Database
(CA-006)
Consolidated database of satellite maps with digitized demarking. This Database could be
utilized by various Departments to create their respective relational spatial databases and
for establishing reference points.
Online Analytical Processing
System(CA-007)
A set of software tools that would provide the capability to analyze various data available
from internals as well as external sources by interactive queries, reporting and graphing
functions. OLAP tools would also enable users to analyze multi-dimensional data and could
be used for data mining.
Assembly Information
Management Module (CA-008)
Web Based System to provide appropriate and timely Replies, with Details of Action Taken,
for different Issues raised in the State Legislative Assembly regarding the mandates of
various Departments and Organs of State Government
It may be noted here that a number of these Core Applications have to be
implemented as Turnkey Projects, with the necessary IT Hardware also procured as
a part of the design & deployment.
For implementing HRMS, it is necessary that the Officials of the GA Department and
at Establishment Branches in various Government Offices / Departments are
provided with appropriate IT tools as a part of the process of application-
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deployment itself rather than these Branches getting computers as per their
parent-departments IT strategies, which in many cases might not coincide with the
deployment plan of HRMS.
Similarly, implementing Assembly Questions Module would require that appropriate
IT Infrastructure be created at the Vidhan Sabha Complex for the MLAs and their
Staff, so that they could avail the services as the Application would offer.
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3.4 Integrated Applications
Following Integrated Applications (IA) would be deployed and augmented
collectively by a group of Departments on need-basis for computerizing the
shared processes, such as scheme management, grievances redressal, works
management, etc.
APPLICATION DESCRIPTION
Scheme Management System
(IA-001)
Consolidated Web Based System for managing various Schemes and Programs
via tools such as facility to submit various status-reports online, dynamic
collaboration facilities and interfaces for various participants, including
External Agencies, NGOs, etc.
Grievances Redressal System
(IA-002)
Web Based System to accept complaints from citizens on various services
provided by State Government Departments and also to track the status and
progress made on these complaints. The application should also route
complaints to the appropriate Departments, should allow easy retrieval of the
Aggregate Data to show areas experiencing difficulties and remove various
bottlenecks in complaint filing / routing
Works Management System
(IA-003)
Consolidated Web Based System for effectively managing various Civil Works in
different verticals of the Government across the State in pre-scheduled and
periodical manner by the means of features such as cost estimation, work
planning, work monitoring, etc.
Knowledge Management System
(IA-004)
Collection of processes that govern creation, dissemination and utilization of
knowledge base (comprising of facts, rules, models and concepts that defines
day-to-day decisions made at every level) of the State Government to various
Departments and Agencies.
Check Gate Computerization
(IA-005)
Web Enablement of the Check Gate Computerization project and its
integration with Vaahan and Saarthi to monitor all statutory and controlling
functions. Further integration of the application with other Departments like
Police, Central Excise, Sales Tax, etc. could also be aimed.
Secretariat Workflow Monitoring System
(IA-006)
Web Based Application to provide MIS on the basis of predefined timelines and
milestones spread across the entire service-delivery chain in a particular
Department or for a number of Departments who are jointly delivering theservice. Appropriate interfaces for citizens/beneficiaries should also be
provided as a part of this application
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3.5 Sectoral / Departmental Applications
A number of important Departmental Applications (DA) would be deployed and
augmented by respective Departments for computerizing their line processes.
APPLICATION DESCRIPTION
Agriculture Information
Management System (AIMS)
(DA-001)
AIMS (a system along the lines of E-Choupal) could be integrated with Public Expenditure
Management System, Scheme Management System and Knowledge Management System to
automate the complete Value Chain for Agriculture Sector (Seed to Market Yard). This
system could have Sub-Modules for automating processes such as formulation of schemes on
basis of best practices & field-data, allocation & management of resources to these
schemes / programs, providing various types of assistance to Farmers (including Soil-
Testing Services linked with Central Soil Database), monitoring various field-level activities
of the Department, managing Departmental Farms, Soil Testing Labs & other field-level
institutions, managing agro-products marketing infrastructure, etc. AIMS could also have a
Sub-Module for automating processes pertaining to imparting of education in the field of
Agriculture, including admission of candidates, imparting education and college
management and can be GIS Enabled for providing Crop Weather Forecasting Services
Integrated Healthcare
Management System (IHMS)
(DA-002)
IHMS (integrated with State-level Applications such as HRMS, e-Procurement and Scheme
Management System) would help in management of complete Healthcare Infrastructure of
Orissa, in manpower deployment, in procurement & distribution of medical commodities
and in management of various Schemes. IHMS could also have sub-modules such as College
Management System, Hospital Management System, Patients Information System, etc.
School Education Management
System (SEMS)
(DA-003)
School Education Management System or SEMS should extend the scope of e-Shishu Project
by integrating it with EDUSAT and with State-level Core & Integrated Applications (such as
Public Expenditure Management System, e-Procurement and Scheme Management System).
SEMS could contain modules such as Students Management System, School Management
System, Teacher Deployment Module, Online Examination & Results Module, School
Inventory Management System and e-School. Additionally, verification and recognition
processes for Private Schools could be automated via this System.
Fishes & Livestock
Management System (FLMS)
(DA-004)
FLMS (integrated with Public Expenditure Management System and Scheme Management
System) could automate processes such as formulation of programs, allocation of resources,
providing various types of assistance to Fishermen, Fish Farmers & Livestock / Dairy /
Poultry Farmers under these schemes, etc. It could also have Sub-Modules, such as GIS
Enabled Livestock Management System (work on which is already on by OCAC), Department
Nurseries Management System and Veterinary Health Management System for automating
other essential processes.
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PoliceNET
(DA-005)
PoliceNET could be a Secure Police Wide Area Network (based on OSWAN and integrated
with State GIS Database) for catering to all kinds of communication needs (data, voice
(including telephony) & video) of Orissa Police. Its main sub-Modules could include Crime
Responder & Quick Police (GPS Enabled System to exactly track a crime location, trace the
nearest location for availability of Police Personnel and reduce the response time), Online
Complaints (Filing of complaints anytime-anywhere or from the Citizen Service Centers),
Case Management System (with interfaces for Police Officials at Court levels for trial-
tracking from filing of FIR stage to declaration of related judgments) and Police Utilization
Module (for optimum utilization and usage of Police Personnel). It could also provide online
form processing features to manage the complaints and various requests that would be
received from the citizens.
Integrated Transport
Information Management
System (ITIMS)
(DA-006)
ITIMS would integrate Vaahan, Saarthi and Check Gate Computerization Project for the
Transport Department to streamline issue of Driving Licenses, registration of Motor
Vehicles, issue & renewal of Permits, collection of Motor Vehicle Taxes, etc. It could also
automate various enforcement activities (submission of Form-H, checking status of
vehicles, etc.) for the Department, with specific interfaces for Hand-Held Devices. Further,
ITIMS could interface between Insurance Companies and citizens for facilitating processing
and disposal of Motor-Vehicle Insurance Claim Cases.
Integrated Portal (for ST & SC
Development Department)
(DA-007)
Integrated Portal for ST & SC Development Department could consolidate Core and
Integrated Applications, such as Public Expenditure Management System, Scheme
Management System, Works Management System and Grievances Redressal System, to
automate various processes and to deliver various services. This portal could also provide
appropriate interfaces with Departments such as Home (for monitoring progress made on
various Complaints received from ST, SC citizens), Education (for various matters related to
ST, SC students) and Revenue (for monitoring the process of issue of caste certificate and
for availing the data related to land-acquisition cases of ST, SC citizens). Interfaces tomonitor the realization of funds allocated under the Special Component Plan and the Tribal
Sub-Plan by various Departments could also be provided.
Bhulekh
(DA-008)
For computerization of Land Records and for computerized delivery of Certified Copies,
Miscellaneous Copies and Pattas
ORIS
(DA-009)
For computerized registration of Deeds, endorsement of Documents and issue of
Encumbrance Certificates
Enhanced Employment
Exchange Information System
(DA-010)
Scope of existing Employment Exchanges Information System could be extended by making
the application web-enabled and by integrating it with the Knowledge Management System
and Grievances Redressal System to deliver the services and automate the processes as
detailed above. Till this happens, the Departmental Web Site could also be util ized.
Public Distribution
Management System (PDMS)
(DA-011)
PDMS would enhance the scope of the RFID-Based Food Grain Delivery Monitoring System
which is being developed to also automate processes such as issue of Ration Cards and
management of the complete PDS System, regulating Open Markets on behalf of consumers,
redressal of their grievances, consumer-protection pertaining to infringement of consumer
rights and issue of Licenses to open new Fair Price Shop / Mobile Model Shop & for
Wholesale / Retail Dealership.
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Integrated Tourism
Information System (ITIS)
(DA-012)
ITIS (with support for Oriya, Bengali, Hindi, English, German, French, Russian, Italian,
Japanese, Chinese and Korean languages) would have specific modules for Online Travel
Planning, Room Reservation and Ticket Reservation. ITIS could also be integrated with
Works Management System for automating processes pertaining to creation & maintenance
of Govt. Tourism Infrastructure and for evaluating Proposals received from Private Parties
(interested in building tourism-related infrastructure in the State and desiring Department's
Recommendations) and with Knowledge Management System for fac ilitating training &
capacity-building of various stakeholders.
e-Municipality
(DA-013)
e-Municipality (integrated with Works Management System and Public Expenditure
Management System) would have 3 main Modules a web enabled Module for automating
the delivery of various citizen-services, such as issue of various certificates, payment of
various bills, etc., a GIS Enabled Town Planning & Management System to automate various
processes pertaining to planning and management of ULBs, such as preparation of various
plans, review & approval of plans submitted by citizens, etc. and a financial management
system for automating the processes such as budget preparation, receiving UCs from ULBs
and Development Authorities, Status Reporting, etc.
e-Panchayat
(DA-014)
e-Panchayat has been conceptualized, designed and developed taking into consideration all
the information and knowledge management requirements in a Gram Panchayat. It
comprises of nearly 30 Main Modules and 150 Sub-Modules (in line with 30 Sectoral
Functions at the Panchayat Levels) such as Gram Panchayat Administration, Agriculture,
Irrigation, FARD, Forest, Elections, Industries, DRDA Administration, etc.
All these initiatives could be implemented in 3 sequential Phases having indicative
timeline of 12 Months each. These Phases would further be sub-divided into 4Quarters each.
The prioritization in implementation for all the Core Activities (which include
finalization of various Policies & Frameworks, creation of Core Infrastructure,
design & deployment of Core & Integrated Applications) has been detailed in
Section 6.2 of this document.
On the other hand, Phasing Plans for all the MMP Sectors are described within their
corresponding Sectoral Strategies (which are in next Chapter).
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4. Sectoral Strategies
In this Chapter, e-Governance Strategies for all the Mission Mode Projects (MMPs)
Sectors of Orissa have been detailed. In addition to the 7 MMPs as mandated by
NeGP, 7 State-Specific MMPs were selected.
MMPs mandated by
NeGP
Transport
Agriculture
Home (Police)
Revenue (Land Records & Property Registration)
Panchayati Raj
Urban Development (Municipalities)
Labor & Employment
MMPs chosen by
State Government
School & Mass Education
Health
Consumer Welfare (Food & Civil Supplies)
Women & Child Development
ST & SC Development
Fisheries & Animal Resource Development
Tourism
MMPs still
remaining
Water Resources
Energy & Power
PWD Forest & Environment
Higher Education
Industries
Steel & Mines
These Sectors were selected on the basis of determinants such as:
r Impact in terms of number of people likely to be affected by project and
likely improvement of the quality of service
r Impact on the economy or economic environment in the country and interms of the likely cost-benefit of investments in the project
r Readiness and willingness of ministry/department to position a National
Mission Project
r Feasibility of implementing the project from a financial, administrative and
political perspective within a reasonable time frame
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In the subsequent Chapters, e-Governance Strategy for each of these 15 MMPs has
been detailed. These strategies are further divided into 5 sections, namely:
A. Services
B. Processes
C. Applications Recommended
D. Databases
E. Phasing Plan
First Section contains the list of the main services being offered by the MMP Sector,
current state of these services (if automated already) and list of services that
would be computerized & their delivery-channels.
3 main Channels were taken into consideration with respect to delivery of various
Government services in Orissa, namely Portal, Citizen Service Centers (CSC) and
Service Windows.9
In the Second Section, main processes that are being transacted by the MMP Sector,
along with various Interfaces that the Sector has with other Departments and
Agencies, have been described. These processes also include the essential internal
processes such as Employee Management, providing Replies to Questions raised in
the State Legislative Assembly, etc.
In the Third Section, Applications have been prescribed for delivering the services
and for automating the processes as described in the first two Sections.
Following framework was utilized for suggesting the applications and allocating
services between various service channels:
9 Additionally, a Call-Center Network at the State level could be established for telephonically disseminating various services
on behalf of various Departments.
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As stated previously, the applications have been divided into 3 broad categories:
r Core Applications: would be commonly available and would be deployed &
augmented by the nodal department for e-Governance (Department of IT)
r Integrated Applications: would be commonly available but would be
deployed & augmented collectively by a group of Departments on need-basis
r Departmental Applications: would be selectively available and would be
deployed & augmented by a specific Department for specific processes
In the Fourth Section, the Databases that would be created for the MMP Sector
have been described. As stated previously in Section 3.2.2, the MMP Departments
could extend the scope of the State Level Databases to create their respective
Departmental Databases. An indicative list of the same has been provided for all
the MMP Sectors.
In the Fifth and final Section, the Implementation Phasing for each of the MMP
Sector has been described. As stated previously, the implementation would
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comprise of 3 sequential Phases having indicative timeline of 12 Months each.
These Phases could further be sub-divided into 4 Quarters each.
The macro-level scopes of these Phases would be as following:r Phase 1: In the first 2 Quarters of this Phase, various Start-Up Operations,
which would be common for all MMP Sectors, should be completed at
earnest. These Common Start-Up Operations would include:
Constitution & empowerment of PeMT
Preparation of Detailed Project Report (DPR) for the Sector
Localization of State Policies
Finalization of Employee Training & Capacity Building Plans
Third and fourth Quarters could thereafter be utilized for initiation of ICT
Tool deployment activities and for Application Development & Deployment.
These two set of activities would be Sector-specific and have been indicated
appropriately within the Sectoral Strategies.
r Phase 2: The first 2 Quarters of this Phase could be used for Training and
Capacity Building activities. The focus in the last two portions should be on
Application Development & Deployment. Comprehensive Program
Management of all the activities holds the key in this phase.
r Phase 3: In the first Quarters of this Phase, all Training activities should be
completed and trained manpower should be deployed at various strategic
locations. This phase should see more Computerization Activities and
towards the end of the phase, Departments should be in a position to rollout
various applications across the State and deliver various services digitally.
It is very important that the constitution of the PeMTs gets a representation from
all the entities or units a particular sector operates with. These PeMTs would
localize State Policy Framework for the Sector, finalize & initiate work on
Employee Training, prepare Detailed IT Plan & Budget for the Sector and would
finalize Sectoral Architectures.
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4.1 Agriculture
This Sector would cover Directorate of Agriculture, Directorate of Horticulture, State Watershed Mission, Directorate ofSoil Conservation, Orissa State Seeds Corporation (OSSC), Orissa Agro Industries Corporation (OAIC), Agriculture Promotion& Investment Corporation of Orissa Limited (APICOL), Orissa State Seed Certification Agency (OSSCA), Institute of
Management & Agriculture Extension (IMAGE), Orissa Cashew Development Corporation and Orissa State AgriculturalMarketing Board (OSAMB)
A. Services
LIST OF KEY SERVICES OFFERED
1. Providing Farm-Inputs (Seeds, Saplings, etc.), Financial Assistance (Subsidies, Loans, etc.), Training and other
Production-Augmentation Services (Soil-Testing, etc.) to Farmers
2. Facilitating processing, storage, procurement and sale of various products of Farmers
3. Crop-Weather Forecasting and Disaster Mitigation Services
4. Providing Education in the field of Agriculture (through OUAT)
LIST OF KEY SERVICES TO BE COMPUTERIZED & DELIVERY CHANNELS
Delivery Channel
Service
Web Portal CSCServiceWindow
Current State
A1.Providing Farm-Inputs, Financial Assistance, Training and other Production-Augmentation Services
i. Providing details of various Assistances that
could be provided to farmers 10
Not
Computerized
ii. Receiving Requests from Farmers for
availing Assistance
Not
Computerized
iii Processing all Requests receivedNot
Computerized
A2. Facilitating processing, storage, procurement and sale of various products of Farmers
iv. Providing up-to-date information on Rates
being offered for various Agricultural
Commodities at Market Yards / RMCs
Not
Computerized
10 Farmers could be provided with details such as current availability of Seeds & other Farm-Inputs and locations from wherethese could be procured from, Soil-Testing Service & other production-augmentation services offered by the Department andlocations from where these could be availed from, type of financial assistance available for the Farmers and eligibility-criterion for them, etc. The Package of Practices could also be provided as a part of this service.
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v. Facility to book Best Slot for Auction 11 at a
Market Yard / RMC
Not
Computerized
vi. Facility to interface with Buyers and pre-
commit their produce
Not
Computerized
vii. Automated AuctionNot
Computerized
A3. Crop-Weather Forecasting and Disaster Mitigation Services
viii. Providing up-to-date information on
Weather, Rainfall and other critical
meteorological data to Farmers
Not
Computerized
ix. Providing details of various Disaster
Mitigations services offered
Not
Computerized
x. Receiving Requests from farmers / citizensfor availing benefits under these
NotComputerized
xi Processing all Requests receivedNot
Computerized
A4. Providing Education in the field of Agriculture (through OUAT)
xii. Providing details of types of courses
offered by OUAT and associated Colleges
Not
Computerized
xiii. Receiving Applications from Candidates
for enrolling for a Course
Not
Computerized
xiv Processing all Requests received and
conducting Online Admission Tests
Not
Computerized
xv. Status-Update (exam-results, progress
reports, etc.) on students
Not
Computerized
YES NO OPTIONAL
11 Best Slot could be measured on basis of predefined factors such as farmer-traffic / grain-inflow on a particular day, ratesbeing offered on that day, waiting-period for auction & corresponding availability of storage facilities, etc. The farmers couldbe shown all available best slots (ascertained upon farmers providing some details such as type of crop being sold, preferredMarket Yard / RMC, etc.) and then they can select the one of their liking.
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B. Processes
LIST OF MAIN PROCESSES
Process Description Stakeholders Current State
B1. Assistance to
Farmers
Facilitating timely supply of key inputs such
as quality seeds & planting material,
irrigation facilities and credit to Farmers
Mass production of certified seeds, planting
materials and saplings at Departmental
Farms for supply to the farmers via
Departmental Seeds Sale Centers
Managing Agricultural Farms across the
State for conducting adaptive research
trials on new varieties of seeds and
technologies before propagation to farmers
Providing Crop-Weather Forecasting services
and Disaster Mitigation Services to farmers
in the State.
Providing Capital Investment Subsidies to
Farmers and for promoting commercial agri-
enterprises, including Agro Service Centers,
and captive irrigation sources in the State.
Executing tube-wells, direct lift irrigation &
other Community Irrigation Projects.
Providing Soil-Testing Services to farmers
(via Soil Testing Laboratories)
Transfer of latest Agro Technologies to
farmers through Farmers Training
Programs, Farmers Field Schools, etc.
Encouraging farmers to adopt contemporary
practices such as crop substitution, varietal
replacement, use of location-specific seeds,
use of improved farm implements
Effective management of various Central /
State Government Programmes & Schemes
for Agriculture Sector
Farmers Not Computerized
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Macro-Management of Sector via policy
formulation & strategic planning and
coordinating and interacting with other
Departments like Water Resources,
Panchayat Raj, FARD, etc.
B2.Facilitatingprocessing, storage,
procurement and
sale of Agro
Products
Creation of Statewide Marketing
Infrastructure comprising of various Market
Yards, Market Committees, Purchase
Centers, Link Roads, etc. for farmers
Profit maximization for farmers by ensuring
best-possible prices for their produce and
facilitating the procurement activities of
organizations such FCI, Warehousing
Corporation, etc. at various Market Yards /
RMCs across the State
Regulation and administration of various
RMCs across the State and collection of
Market Fees, Sales Tax and other levies
from the purchasers on various transactions
taking place at the Market Yards
Farmers Not Computerized
B3. Providing
Education in the
field of Agriculture
Conducting Degree Courses (in Agriculture,
Agricultural Engineering, Fisheries, Forestry
and Home Sciences) and Post Graduate
Courses (in Veterinary Science, Bio-
Informatics, Aquaculture, Agricultural
Engineering and Computer Science) with the
Agriculture Departments support through
OUAT and its constituent Colleges.
Youth Not Computerized
i. Employee attendance, service records,
transfers, work allocation, etc. Employees Not Computerized
ii. Budget preparation & allocation,
accounting, auditing, reconciliation, etc.
State Govt. /
DepartmentNot Computerized
iii. Grievances Redressal Farmers
EmployeesNot Computerized
iv. Providing replies to Questions raised in
State Legislative Assembly
Department Not Computerized
v. Management of various Court Cases Department Not Computerized
B4. Other Processes
vi. Knowledge Management Farmers
DepartmentNot Computerized
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EXTERNAL INTERFACES WITH OTHER DEPARTMENTS & AGENCIES
B1. Assistance to Farmers
B2. Facilitating processing, storage,
procurement and sale of Agro
Products
FARD, Water Resources (Irrigation), Cooperation, Revenue, Finance,
Planning & Coordination, Forest & Environment, RD, Panchayat Raj, Labor
& Employment, Science & Technology and ST & SC Dev. Departments
External Organizations, such as GoI Agencies, Cooperatives, NGOs, etc.
International Agencies, like DFID, World Bank, etc.
ICR Research Organizations
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C. Applications Recommended
APPLICATIONS FOR DELIVERING SERVICES
Application
Service
Departmental CoreIntegrated
(Group)
Public Expenditure
Management System
(refer Section 3.3)
Scheme
Management System
(refer Section 3.4)
A1. Providing Farm-Inputs, Financial Assistance,
Training and other Production-Augmentation Services
A2. Facilitating processing, storage, procurement and
sale of various products of Farmers
A3. Crop-Weather Forecasting and Disaster Mitigation
Services
A4. Providing Education in the field of Agriculture
(through OUAT)
Agriculture
Information
Management System
(AIMS) 12
Knowledge
Management System(refer Section 3.4)
APPLICATIONS F OR AUTOMATING PROCESSES
Application
Service
Departmental CoreIntegrated
(Group)
B1. Assistance to Farmers
B4.ii. Budget preparation & allocation, accounting,
auditing, reconciliation, etc.
Public Expenditure
Management System
(refer Section 3.3)
Scheme
Management System
(refer Section 3.4)
B2. Facilitating processing, storage, procurement and
sale of Agro Products
B3. Providing Education in the field of Agriculture
B4.vi. Knowledge Management
Agriculture
Information
Management System
(AIMS)
Knowledge
Management System
(refer Section 3.4)
12 AIMS (a system along the lines of E-Choupal) could be integrated with Public Expenditure Management System, SchemeManagement System and Knowledge Management System to automate the complete Value Chain for Agriculture Sector (Seedto Market Yard). This system could have Sub-Modules for automating processes such as formulation of schemes on basis ofbest practices & field-data, allocation & management of resources to these schemes / programs, providing various types ofassistance to Farmers (including Soil-Testing Services linked with Central Soil Database), monitoring various field-levelactivities of the Department, managing Departmental Farms, Soil Testing Labs & other field-level institutions, managingagro-products marketing infrastructure, etc. AIMS could also have a Sub-Module for automating processes pertaining toimparting of education in the field of Agriculture, including admission of candidates, imparting education and collegemanagement and can be GIS Enabled for providing Crop Weather Forecasting Services to the farmers.
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B4.i. Employee attendance, service records, transfers,
work allocation, etc.
HRMS (refer Section
3.3)
B4.iii. Grievances Redressal
Grievances
Redressal System
(refer Section 3.4)
B4.iv. Providing replies to Questions raised in State
Legislative Assembly
Assembly
Information Mgmt.
Module (refer
Section 3.3)
B4.v. Management of various Court Cases
Court Case
Monitoring System
(refer Section 3.3)
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D. Databases (Information Management)
DATABASE
Farmers Database: would contain the data pertaining to all the farmers, including the details of their land-
holdings, type of crops grown, benefits /loans availed from the Government, etc.
GIS Enabled Agro-Climatic Database: would be linked to the State GIS Database and would contain all the data
pertaining to agro-climatic zones of the State
Dealers Database: would contain the details of all the external Dealers of Agricultural Inputs, such as Seeds,
Saplings, Fertilizers, Pesticides, Machinery, etc. operating in the State
E. Phasing Plan
PHASE 1
ICT Deployment Provide computers to key Officials at HQ, Deputy Directors in Ranges, District Agriculture
Officers in charge of districts / Other District-level Officials and Soil Testing Laboratories
Extend Departmental Intranet upto Sub-Divisions
Initiate Legacy Data Entry upto Sub-Division levels
Departmental
Applications
Initiate design / procurement of AIMS, integrate it with Public Expenditure Management
System, e-Procurement & Scheme Management System, and implement at Pilot Locations.
Core Applications HRMS
Public Expenditure Management System
Integrated
Applications Scheme Management System
PHASE 2
ICT Deployment
Provide computers to selective Additional District Agriculture Officers / AAOs and at key
Field-Level Offices supplying inputs or providing services to farmers (including Department
Farms and Nurseries)
Extend Departmental Intranet to all Blocks / Gram-Panchayats
Complete entry of all Legacy Data upto Sub-Divisions
Departmental
Applications
Implement AIMS in at least key 10 Districts of the State
Core Applications Assembly Information Management Module
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Integrated
Applications Grievances Redressal System
PHASE 3
ICT Deployment
Enhance the ICT Infrastructure at Block / Gram Panchayat Levels in collaboration with
Panchayati Raj Department for JAOs, Village Agricultural Workers and other Grassroots level
functionaries to share.
Complete entry of all Legacy Data
Departmental
Applications AIMS: Integrate with Knowledge Management System and Statewide Rollout
Core Applications Court Case Monitoring System
Integrated
Applications
Knowledge Management System
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4.2 Health
The Units covered under this Sector are Directorate of Health Services, Directorate of Family Welfare, Directorate ofDrugs Control, Directorate of Indian Medicine & Homeopathy and Directorate of Medical Education & Training
A. Services
LIST OF KEY SERVICES OFFERED
1. Providing Preventive & Curative Healthcare to citizens across the State through District Hospitals, Sub-Divisional
Hospitals, Area Hospitals, CHCs, Block PHCs, PHCs, Mobile Health Units, Sub-Centers, Ayurvedic, Homoeopathy &
Unani Dispensaries and Diagnostic Centers.
2. Issue / Renewal of Licenses for operating Private Hospitals, Nursing Homes and other Medicare Institutions in Orissa
3. Supplying drugs, medicines and other medicinal commodities in required quantities and with acceptable quality to
citizens through various public/Government Health Care Institution in the State.
4. Issue / Renewal of Licenses for Chemists, Blood Banks and other sellers/suppliers of medical commodities in Orissa
5. Providing advice, medicines, vaccines and other materials to citizens under various National Health Programmes,
State Schemes and Externally Aided Projects (Implementation of these schemes, IMR Mission, Nabajyoti, DEG
Control Programs, National Health Mission)
6. Imparting Medical Education through Government Medical Colleges, Pharmacy Colleges, Nursing Colleges/Schools,
Ayurvedic Colleges and Homeopathy Colleges spread across the State.
7. Providing NOC to Private Medical Colleges, Pharmacy Colleges, Homeopathy Colleges, etc.
8. Issue / Renewal of Licenses for Manufacturers of Allopathic, Homoeopathic & Unani Drugs, Medicinal Raw-
Materials, Medicaments, Disinfectants and other Patent & Proprietary Formulations operating in Orissa
LIST OF KEY SERVICES TO BE COMPUTERIZED & DELIVERY CHANNELS
Delivery Channel
Service
Web Portal CSCServiceWindow
Current State
A1. Providing Preventive & Curative Healthcare
i. Informationon Facilities 13 available with
various Gov. Hospitals/Dispensaries
Not
Computerized
ii. Receiving requests from citizens to consult
a Doctor via the Tele-Medicine System 14
Not
Computerized
13 This information on facilities could include details of infrastructure, types of treatment available, details of doctors/staff,details of Specialty & Super-Specialty doctors available, etc. and could be provided for each Gov. Hospital/ Dispensary
14 Tele-Medicine System, which is currently operational in 3 Districts, could be extended to all remaining Districts
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iii. Processing all request-for-consultation
and fixing appointments at available times 15
Not
Computerized
iv. Electronic Retrieval of Medical Histories of
Indoor Patients treated at Govt. Hospitals 16
Not
Computerized
v. Receiving applications to acquire /renew a
License for Private Hospitals, Nursing Homes
and other Medicare Institutions
Not
Computerized
vi. Processing of submitted applications and
issue of licenses
Not
Computerized
A2. Supplying drugs, medicines and other medicinal commodities to citizens
vii. Receiving applications to acquire /renew
a License from Chemists, Blood Banks and
other sellers of medical commodities
Not
Computerized
viii. Processing of submitted applications and
issue of licenses
Not
Computerized
A3. Assistance under National Health Programmes, State Schemes and Externally Aided Projects
ix. Publicizing programmes, schemes &
projects under which assistance can be
availed and types of assistance provided
Not
Computerized
x. Electronically receiving Requests /
Applications from citizens to avail assistance
Not
Computerized
xi. Processing all Requests / Applications Not
Computerized
A4. Imparting Medical Education
xii. Electronically receiving applications for
admission in Gov. Medical Colleges, etc.
Not
Computerized
xiii. Status-Update (exam-results, progress
reports, etc.) on students of these institution
Not
Computerized
xiv. Receiving applications from Private
Medical Colleges / Institutes for issue of NOC
Not
Computerized
xv. Processing of submitted applications and
issue of NOCs
Not
Computerized
15 Citizens could be provided with the list of all available slots and then they should be able select & book the mostappropriate slot for their own consultation-session.
16 This facility could be made available on pilot-basis in select hospitals, such as Capital Hospital, Bhubaneswar
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A5. Issue / Renewal of Manufacturers Licenses
xvi. Receiving applications to acquire /renew
a Manufacturers License
Not
Computerized
xvii. Processing of submitted applications and
issue of licenses
Not
Computerized
YES NO OPTIONAL
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B. Processes
LIST OF MAIN PROCESSES
Process Description Stakeholders Current State
B1. Government
Healthcare
Infrastructure
Management of various District Hospitals,
Sub-Divisional Hospitals, Special Hospitals,
CHCs, Block PHCs, PHCs, ANM Centers,
Ayurvedic, Homoeopathy & Unani
Dispensaries, Diagnostic Centers, etc. by
providing & maintaining necessary
infrastructure, Manpower Deployment and
by handling all the other establishment
activities, including maintenance of patient
records, etc.
Providing preventive and curative
healthcare to citizens across the State via
these Hospitals and Institutions.
Issue / Renewal of Licenses to Private
Hospitals, Nursing Homes and other
Medicare Institutions
Citizens Not Computerized
B2. Inventories of
Drugs, Medicinesand Other Medicinal
Commodities at
Gov. Hospitals
Managing inventories of drugs, medicines
and other medicinal commodities at various
Gov. Hospitals, Dispensaries and Health
Centers. Providing these drugs, medicines,
etc. to the patients / citizens.
Appropriately replenishing these inventories
to ensure timely and adequate supplies
Ensuring that banned, misbranded, spurious
& adulterated drugs, irrational and sub-
therapeutic formulation are not available.
Issue / Renewal of Licenses to Chemists,
Blood Banks and other sellers/suppliers of
medical commodities
Patients
Citizens
Not Computerized
B3. National Health
Programmes, State
Schemes and
Externally Aided
Projects
Implementing and managing various
National Health Programmes in the State.
Formulating, implementing and managing
various State Schemes and Externally Aided
Projects for the Health Sector.
Citizens Not Computerized
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These include National Leprosy Elimination
Programme (NLEP), National Anti-Malaria
Programme (NAMP), National AIDS Control
Programme, Revised National Tuberculosis
Control Programme (RNTCP), National
Programme for Control of Blindness (NPCB),
National Filaria Control Programme,
National Iodine Deficiency Disorders (IDD)
Control Programme, Reproductive and Child
Health (RCH) Programme, Universal
Immunization Programme, National
Maternity Benefit Scheme, Panchabyadhi
Scheme, Orissa Health Systems
Development Project, Integrated Population
& Development (IPD) Project, etc.
B4. Imparting
Medical Education
Instituting Medical Colleges, Pharmacy
Colleges, Nursing Schools, Ayurvedic
Colleges and Homeopathy Colleges in the
State for imparting education and training
in various aspects of healthcare.
Managing all affairs of these institutions,
including formulation of curriculums,
admissions of students, placement of
lecturers, conducting exams, etc.
Issue / Renewal of Accreditations to Private
Medical Colleges, Pharmacy Colleges,
Homeopathy Colleges and other Medical
Education Institutes
Students
Citizens
Not Computerized
B5. Issue / Renewal
of Manufacturers
Licenses
Issue / Renewal of Licenses to
Manufacturers of Allopathic, Homoeopathic
& Unani Drugs, Medicinal Raw-Materials,
Medicaments, Disinfectants and other
Patent & Proprietary Formulations
Citizens
Students
Not Computerized
i. Employee attendance, service records,
transfers, work allocation, etc. Employees Not Computerized
ii. Budget preparation & allocation,
accounting, auditing, reconciliation, etc.
State Govt. /
DepartmentNot Computerized
B6. Other Processes
iii. Grievances Redressal Citizens
EmployeesNot Computerized
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iv. Providing replies to Questions raised in
State Legislative Assembly
Department Not Computerized
v. Management of various Court Cases Department Not Computerized
vi. Information Dissemination Citizens Department Website
EXTERNAL INTERFACES WITH OTHER DEPARTMENTS & AGENCIES
B1. Government Healthcare
Infrastructure
PWD, RD, Panchayati Raj, Finance Departments
Central Gov. Agencies
B2. Inventories of Drugs, Medicines
and Other Medicinal Commodities External Agencies (such as Suppliers, Pharmaceutical Companies, etc.)
B3. National Programmes, StateSchemes & Externally Aided Projects
Panchayati Raj, RD, WCD and ST & SC Dev. Departments External Agencies (such as Central Gov. Agencies, Funding Agencies, etc.)
B4. Imparting Medical Education Other Medical Institutes (such as MCI, PCI, DCI, INC, PGI, etc.)
B5. Licenses & Accreditations External Agencies, such as Drug Controller, GoI, MCI, PCI, DCI, etc.
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C. Applications Recommended
APPLICATIONS FOR DELIVERING SERVICES
Application
Service
Departmental CoreIntegrated
(Group)
A1. Providing Preventive & Curative HealthcareHRMS (refer Section
3.3)
A2. Supplying drugs, medicines and other medicinal
commodities to citizens
A5. Issue / Renewal of Manufacturers Licenses
e-Procurement(refer Section 3.3)
A3. Assistance under National Health Programmes,
State Schemes and Externally Aided Projects
Scheme
Management System
(refer Section 3.4)
A4. Imparting Medical Education
Integrated
Healthcare
Management System
(IHMS) 17
APPLICATIONS F OR AUTOMATING PROCESSES
Application
Service
Departmental CoreIntegrated
(Group)
B1. Government Healthcare Infrastructure
B6.i. Employee attendance, service records, transfers,
work allocation, etc.
Integrated
Healthcare
Management System
(IHMS)
HRMS (refer Section
3.3)
17 IHMS (integrated with State-level Applications such as HRMS, e-Procurement and Scheme Management System) would helpin management of complete Healthcare Infrastructure of Orissa, in manpower deployment, in procurement & distribution ofmedical commodities and in management of various Schemes. IHMS could also have sub-modules such as College ManagementSystem, Hospital Management System, Patients Information System, etc. for automating various field-level processes.
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B2. Inventories of Drugs, Medicines and Other Medicinal
Commodities at Gov. Hospitals
B5. Issue / Renewal of Manufacturers Licenses
e-Procurement
(refer Section 3.3)
B3. National Health Programmes, State Schemes and
Externally Aided Projects
Scheme
Management System
(refer Section 3.4)
B4. Imparting Medical Education
B6.ii. Budget preparation & allocation, accounting,
auditing, reconciliation, etc.
Public Expenditure
Management System
(refer Section 3.3)
B6.iii. Grievances Redressal
Grievances
Redressal System
(refer Section 3.4)
B6.iv. Providing replies to Questions raised in State
Legislative Assembly
Assembly
Information Mgmt.
Module (refer
Section 3.3)
B6.v. Management of various Court Cases
Court Case
Monitoring System
(refer Section 3.3)
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D. Databases (Information Management)
DATABASE
Patients Database: would contain data and records of all patients treated in various Government Hospitals,
Dispensaries and Camps
Doctors Database: would contain the data and records of all the Doctors of the State, including those working in
non-Government Hospitals & Institutions)
Infrastructure Database: would contain details of all the Gov. Healthcare Institutions, including the facilities
available at each location
Schemes Database: would contain data from various National Health Programmes, State Schemes and Externally
Aided Projects, including the details of beneficiaries
Drugs & Medicines Database: would contain details of drugs, medicines and other consumables being used in Govt.
Hospitals & Healthcare Institutions and their inventories)
E. Phasing Plan
PHASE 1
ICT Deployment
Provide computers to all DMOs and in all Distr ict Hospitals
Extend Departmental Intranet to all Districts
Initiate Legacy Data Entry at District levels
Departmental
Applications
Integrated Healthcare Management System (IHMS): initiate design / procurement and
implement at Pilot Locations
Core Applications HRMS
Public Expenditure Management System
Integrated
Applications Grievances Redressal System
PHASE 2
ICT Deployment
Provide computers to all ADMOs, Sub-Division