Skills We All Need!
Two Categories: Hard Skills and Soft Skills
Hard Skills• Technology– Constant– Always changing
• Job Knowledge– Expertise brings confidence– Expertise brings satisfaction
• Organizational skills
• Soft Skills: Personal attributes that enhance an individual’s interactions, job performance and career prospects and relate to a person’s ability to interact effectively with co-workers and customers
• Relationship/Interpersonal skills• Collaboration/teamwork
• Multicultural understanding
• Responsibility/ethics
• Adaptability/flexibility
• Negotiation skills
• Passion
• Motivation and Determination
• Communication and Customer Service Skills
• Stress Management