Soft skills you need for success

10 Soft Skills You Need For Success

www.esoftskills.com

Module One: Getting Started• Soft skills are those skills which allow

us to effectively work with others. No matter what your position, organization, or industry, you work with people! Taking the time to build effective soft skills can contribute to a more efficient, and more productive workplace.

Skill to do comes of doing.

Ralph Waldo Emerson

Workshop Objectives

Discuss how soft skills are importan

t

Use soft skills to relate more

effectively

Apply soft skills

to specific

situations

Module Two: What are Soft Skills?• What are soft skills, anyway? Simply

put, soft skills are the personal attributes that allows us to effectively relate to others. These skills enhance our personal interactions and lead to greater job performance and satisfaction.

I think we all have empathy. We may not have the courage to display it.

Maya Angelou

Definition of Soft Skills

Communication Empathy

Networking Confidence

Empathy and the Emotional Intelligence Quotient

Self-awareness

Social awareness

Relationship management

Professionalism

Always reporting to

work on timeSpeaking clearly and politely to colleagues, customers, and

clientsStriving to meet high standards

Learned vs. Inborn Traits

They can be learned

Practice

Seek opportunities

Module Three: Communication • Communication is the most important

soft skill, because all other soft skills are built on the ability to communicate clearly and professionally. Communication is more than just sending a message – it is also the ability to receive messages, listen actively, and “hear” what isn’t being said.

The most important thing in communication is hearing what isn’t said.

Peter Drucker

Ways We Communicate

Verbal communication

Body language

Nonverbal communication

Improving Nonverbal Communication

70% nonverbal communication

Pay attention to how you use your body

Take time to notice your reaction to others

Listening

Receiving verbal and nonverbal messagesActive listening

Focused on the speaker

Openness and Honesty

Build relationship

s

Transparent

People can sense

dishonesty

Module Four: Teamwork

• Finding ways to build teams that accomplish what needs to be done in the most efficient and accurate manner is often challenging, especially when bringing together team members with diverse sets of hard and soft skills.

Talent wins games, but teamwork and intelligence win championships.

Michael Jordan

Identifying Capabilities

Talent Skills

Resources

Get Into Your Role

Know what is expected of you

Use your communication skills

Know what it is not

Learn the Whole Process

Do not get

isolatedKnow what to expect from

othersBuild collaborative relationships

The Power of Flow

Fully immersed in an activityMinimize interruptions

High quality work

Module Five: Problem-Solving• Whether the problems you encounter

are big or small, you solve problems every day. Learning how to apply problem-solving skills helps not only to enhance productivity, but also helps to cultivate relationships by focusing on shared goals and solutions.

It's not that I'm so smart, it's just that I stay with problems longer.

Albert Einstein

Define the Problem

Symptom Larger issue

Take the time to define

Generate Alternative Solutions

Ask others

Discuss

Generate with a group

Evaluate the Plans

Fair treatment

Obstacles or problems

Narrow the list until the most workable plans are

found

Implementation and Re-Evaluation

Communicate clearly

Provide a timeline

Depending on the results

Module Six: Time Management• The ability to effectively manage your

time is key to productivity. You may not be able to create more time in your day, but applying time management skills can help you make the most of the time you do have!

Priority management is the answer we have to maximizing the time we have.

John C. Maxwell

The Art of Scheduling

Piecemeal

approach

Each task

Creates priorities

Prioritizing

Determine what is most important

Allocate resources for the most

importantKey when working

with others

Managing Distractions

Establish “open door” hoursLetting calls

go to voicemail

De-cluttering your

workspace

The Multitasking Myth

Attention is divided

30-40% more time

Miscommunication and errors

Module Seven: Attitude and Work Ethic• A positive attitude also serves you well

when you face challenges or setbacks – it breeds resilience. Coupled with a positive attitude, a strong work ethic helps you build strong relationships with team mates and superiors.

Weakness of attitude becomes weakness of character.

Albert Einstein

What Are You Working For?

Positive attitud

e

Personal goals

Group goals

Caring for Others vs Caring for Self

Shared goals with those we work

withCare of ourselves = care for others

Everyone is interconnected

Building Trust

Everyone will thrive

Openness and

honesty

Continuously

demonstrate

Work Is Its Own Reward

You will gain financially and professionally

Engaged and trustworthy

Practice gratitude

Module Eight: Adaptability/Flexibility• Two of the most important skills you

can have are adaptability and flexibility. Some people mistakenly think that the ability to change according to the needs of a situation or a willingness to compromise show weakness of a lack of conviction.

You must always be able to predict what’s next and have the flexibility to evolve.

Marc Benioff

Getting Over the Good Old Days Syndrome

“But that’s how we’ve always done it.” Give yourself a reality checkBe honest with yourself

Changing to Manage Process

Processes change

Demonstrating our ability to adapt

Work with others

Changing to Manage People

No one size People are different

Adapt your style

Demonstrate that you

care

Showing You’re Worth Your Weight in Adaptability

Be open to alternative solutions

New roles

Be willing to accept the unexpected

Module Nine: Self-Confidence (Owning It)• The single greatest thing you can do

for your own success is build and learn to show self-confidence. Self-confidence is not egotistic or acting like you are better than others. Self-confidence is simply the belief that you know what to do and how to do it.

Self-confidence is the first requisite to great undertakings.

Samuel Johnson

Confident Traits

Not afraid to be wrong

Listen more than they speak

Acknowledge their mistake

Self-Questionnaire

How confident are you?

I am honest with others

I am honest with myself

Surefire Self-Confidence Building Tactics

Dress your best

Practice gratitude

Spend time with people who build you up

Build Up Others

Do not feel competitive with

othersTheir success

doesn’t take away from your own

Acknowledge their contributions

Module Ten: Ability to Learn from • No one likes criticism, but the ability to

learn from it is key to professional and personal development. Learning to accept and learn from criticism is a valuable investment in yourself. The ability to listen to and accept criticism is a key component of self-confidence.

I like criticism. It makes you strong.

LeBron James

Wow, You Mean I’m Not Perfect?

Recognize mistakes

Focus on improveme

nt

Spirit of helping you

Listen with an Open Mind

Learn from criticism

Reflect back what you understand the person to have said

Check for understanding

Analyze and Learn

Ask for time

Look for action items

Act on areas of feedback

Clear the Air and Don’t Hold Any Grudges

Can feel personal

Your best interests

Be committed to the relationship

Module Eleven: Networking• Networking is more than meeting

people or connecting with them on the Internet. It involves building mutually beneficial links where you can learn from and benefit from each other and the relationship.

Networking is an essential part of building wealth.

Armstrong Williams

Redefine Need

Benefit networking

relationshipsThink what you can

offerIt will expand your

network

Identifying Others’ Interests

Identify common interests

How to they mesh with yours?

Integrate with others

Reach Out

You have to reach

out

Social networkin

g

Cultivate a

presence

When to Back Off

Not respondi

ngBe aware

Do they feel

pursued?

Words from the Wise

Bryant H.

McGill

• One of the most sincere forms of respect is actually listening to what another has to say.

Jane Good

all

• Change happens by listening.

- Check our library of soft skills courses at:

www.esoftskills.com

- For home based business opportunities check:

http://adamkcoaching.com/