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© 2010 Refractive Dialer, LLC
Manual DialingLabor Intensive – High Cost & Low Efficiency
Voice BlastersNot Permitted under the Telemarketing Sales Rule / Low Call
Rate
Predictive DialersDropped Calls by Agents & Customers
Hidden Fees: Monthly License Fee, Implementation Fee, Per Minute & Long Distance Fees
™© 2010 Refractive Dialer, LLC
Refractive Dialer is the first and only multi-line dialing system with zero delay.
Manual Dialing
Predictive Dialer (Industry Standard)
Refractive Dialer
™© 2010 Refractive Dialer, LLC
Unparalleled Automation
DialForce works with/without a CTI Adapter to
function seamlessly with any technologies
Data hosting within SalesForce allows a single area to manage security rules for multiple areas
™© 2010 Refractive Dialer, LLC
“Benioff believes the call center is salesforce.com’s next billion dollar industry... it very well might be.”
“Behind the Cloud: An Interview with Salesforces.com’s CEO Benioff.” Interview by Blake Landau. 12 Jan. 2010
™© 2010 Refractive Dialer, LLC
™© 2010 Refractive Dialer, LLC
SFDC customers are already singing with praise, with Refractive Dialer integration… they might lose
their voice!Increases in:
Marketing Campaign Effectiveness Customer Retention
Sales Revenue Sales Productivity
Customer Acquisition Higher Customer Lead Conversion Satisfaction over
other Cross-sell and Up-sell Opportunities systems
Reduction of costs in sales, service, marketing, and other operations.
™© 2010 Refractive Dialer, LLC
Intuitive layout and design puts all crucial information at the agents’ finger tips for conduction Outbound Dialing.
Agent Controls:Call ListsContact MethodSet-up Recording Templates
™© 2010 Refractive Dialer, LLC
Connected Call:Instantly as an agent is connected to a live telephone callthe salesforce.com lead page populates with all pertinent information, activity history, and can be supplemented by Informavores call scripting.
No delay or dead air inhibits the abilityto develop rapport,engage, and close the deal.
™© 2010 Refractive Dialer, LLC
Via workflow rules, each disposition completes a task with all fields populated, comments
recorded, and attached recording.
Custom Disposition Logic allows management to create
complicated triggers and workflow actions to streamline and control the entire back end their own unique sales process.
™© 2010 Refractive Dialer, LLC
Manage Your Call List:
Intuitive interface displays crucial
information per Call
List.
Customize:
*Call List Access
*Dispositions
Prepay your account and
refill based upon usage!
Our easy to use billing engine breaks down pricing
packages and calculates real time estimates with appropriate discounting.
™© 2010 Refractive Dialer, LLC
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Customizable Dashboards:Full reporting and dashboard capabilities native.
Percentage penetrated per campaign, average call duration for each disposition, cost per campaign per
agent…you name it, you can track it!
© 2010 Refractive Dialer, LLC
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© 2010 Refractive Dialer, LLC
Other technologies are limited in their integration with Salesforce or not integrated at all. As a result, the associated business logic is limited by the tools offered by the other solutions. By working By working on top of Salesforce, we're able to create on top of Salesforce, we're able to create new precedence of Automation.new precedence of Automation.Furthermore, other AppExchange products can further enhance our offerings such as scripting by Informavores.
™© 2010 Refractive Dialer, LLC
In the same time required In the same time required for an agent to manually for an agent to manually dial 1 number, an agent dial 1 number, an agent using using Refractive Dialer Refractive Dialer
dials 10!dials 10!
© 2010 Refractive Dialer, LLC
Refractive DialerRefractive Dialer significantly increases significantly increases connectivity with connectivity with LIVE LIVE
customers!customers!
© 2010 Refractive Dialer, LLC
Refractive Dialer Refractive Dialer is so is so effective it connects your effective it connects your agents to more live calls agents to more live calls
per hour than they per hour than they can physically dial!can physically dial!
Keep your agents busy, Keep your agents busy, and your customers in and your customers in
contact!contact!
© 2010 Refractive Dialer, LLC
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© 2010 Refractive Dialer, LLC