Referências bibliográficas ________________________________________________________________________________________________
355
Abdel-Tawab, N. & Roter, D. (2002). The relevance of client-centered
communication to family planning settings in developing countries:
Lessons from the Egyptian experience. Social Science & Medicine, 54,
1357-1368.
Aita, V., McIlvain, H., Backer, E., McVea, K. & Crabtree, B. (2005). Patient-
centered care and communication in primary care practice: What is
involved? Patient Education and Counseling, 58, 296-304.
Alberti, R. & Emmmons, M. (2008). Your perfect right (9ª ed). California:
Impact Publishers.
Allen, J., Kathleen, L., O`Mara, J., & Judd, B. (2008). Students`
predispositions and orientations toward communication and perceptions
of instructor reciprocity and learning. Communication Education, 57(1),
20-40.
Allen, S., Petrisek, A. & Laliberte, L. (2001). Problems in doctor-patient
communication: the case of younger women with breast cancer. Critical
Public Health, 11(1), 39-58.
Ames, D. & Flynn, F. (2007). What breaks a leader: The curvilinear relation
between assertiveness and leadership. Journal of Personality and Social
Psychology, 92, 307-324.
Ammentorp, J., Sabroe, S., Kofoed, P. & Mainz, J. (2007). The effect of
training in communication skills on medical doctors` and nurses` self-
eficacy. A randomized controlled trial. Patient Education and Counseling,
66, 270-277.
Anastasi, A. (1977). Testes Psicológicos. Brasil: São Paulo.
Ançel, G. (2006). Developing empathy in nurses: An inservice training
program. Archives of Psychiatric Nursing, 20(6), 249-257.
Processos comunicacionais em estudantes de fisioterapia e fisioterapeutas ________________________________________________________________________________________________
356
Andersen, L., DeVellis, B. & DeVellis, R. (1987). Effects of modelling on patient
communication, satisfaction, and knowledge. Medical Care, 25, 1044-
1056.
Anderson, C. & Martin, M. (1995). Communication motives of assertive and
responsive communicators. Communication Research Reports, 12(2),
186-191.
Andrade, G. & Grilo, A. (2004). A relação de ajuda na prestação de cuidados
de saúde. Nursing, 194(15), 16-21.
Anvik, T., Gude, T., Grimstad, H., Baerheim, A., Fasmer, O., Hjortada, P.,
Hole, A., Risberg, T. & Vaglum, P. (2007). Assessing medical student`s
attitudes towards learning communication skills – which components of
attitudes do we measure?. BMC Medical Education 7, 4.
Arborelius, E. & Österberg, E. (1995). How do GPs discuss subjects other than
illness? Patient Education and Counseling, 25, 257-268.
Arranz, P., Ulla, S., Ramos, J., Rincón, C. & López-Fando, T. (2005).
Evaluation of counseling training program for nursing staff. Patient
Education and Counseling, 56, 233-239.
Aspegren, K. (1999). BEME Guide nº2: Teaching and learning communication
skills in medicine – A review with quality grading of articles. Medical
Teacher, 21(6), 563-570.
Athanasiadis, L., Papaharitou, S., Salpiggidis, G., Tsimtsiou, Z., Nakopoulou,
E., Kirana, P., Moisidis, K. & Hatzichristou, D. (2006). Educating
physicians to treat erectile dysfunction patients: Development and
evaluation of a course on communication and management strategies.
Journal of Sexual Medicine, 3, 47-55.
Back, K. & Back, K. (2005). Assertiveness at work. A practical guide to
handling awkward situations. London: McGraw-Hill Publishing Company.
Referências bibliográficas ________________________________________________________________________________________________
357
Baerheim, A. & Alraek, T. (2005). Utilizing theatrical tools in consultation
training. A way to facilitate students` reflection on action. Medical
Teacher, 27, 652-654.
Baling, M. (1955). The doctor, his patient and the illness. Lancet, 1, 683-688.
Bandura, A. (1986). Social foundations of thought and action. New Jersey:
Prentice-Hall.
Barrett, M. (2006). Practical and ethical issues in planning research. Em: G.
Breakwell, S. Hammmond, C., Fife-Schaw & J. Smith (Eds). Research
methods in psychology. London: Sage.
Barros, L. (1992). Intervenção desenvolvimentista para mães de bebés de
risco. Dissertação de Doutoramento. Faculdade de Psicologia e de
Ciências da Educação. Universidade de Lisboa.
Barros, L. (1999). Psicologia Pediátrica. Perspectiva Desenvolvimentista.
Lisboa: Climepsi.
Barry, C., Bradley, C., Britten, N., Barber, N. & Stevenson, F. (2000). Patient`
unvoiced agendas in general practice consultations: qualitative study.
British Medical Journal, 320, 1246-1250.
Barry, C., Stevenson, F., Britten, N., Barber, N. & Bradley, C. (2001). Giving
voice to the lifeworld. More humane, more effective medical care? A
qualitative study of doctor-patient communication in general practice.
Social Science & Medicine, 53, 487-505.
Bayer Institute for Health Care (2001). Essential elements of communication
in medical encounters: The Kalamazoo consensus statement. Academic
Medicine, 76, 390-393.
Beach, M., Roter, D., Wang, N., Duggan, P. & Cooper, L. (2006). Are
physicians` attitudes of respect accurately perceived by patients and
associated with more positive communication behavior. Patient Education
and Counseling, 62, 347-354.
Processos comunicacionais em estudantes de fisioterapia e fisioterapeutas ________________________________________________________________________________________________
358
Beck, A., Rush, J., Shaw, B. & Emery, G. (1979). Cognitive Therapy of
Depression. New York: Guilford.
Beckman, H. & Frankel, R. (1984). The effect of physician behaviour on the
collection of data. Annals of Internal Medicine, 101, 692-696.
Beckman, H. & Frankel, R. (2003). Training practitioners to communicate
effectively in cancer care: it is the relationship that counts. Patient
Education and Counseling, 50, 85-89.
Begley, C. & Glacken, M. (2004). Irish nursing students` changing levels of
assertiveness during their pre-registration programme. Nurse Education
Today, 24, 501-510.
Benbassat, J. & Baumal, R. (2002). A step-wise role playing approach for
teaching patient counseling skills to medical students. Patient Education
and Counseling, 46, 147-152.
Benner, P. (1984). From Novice to expert. Excellence and Power in Clinical
Nursing Practice. California: Addison-Wesley.
Bensing, J., Tromp, F., Dulmen, S., Brink-Muinen, A., Verheul, W. &
Schellevis, F. (2006). Shifts in doctor-patient communication between
1986 and 2002: a study of videotaped general practice consultations with
hypertension patients. BMC Family Practice, 7, 62.
Bensing, J., Verhaak, P. (2004). Communication in medical encounters. Em: A.
Kaptein and J. Weinman (Eds). Health Psychology. Malden: Blackwell
Publishing, Ltd.
Bensing, J., Verhaak, P., Dulmen, A. &, Visser, A. (2000). Communication:
The royal pathway to patient-centered medicine. Patient Education and
Counseling, 39, 1-3.
Bergman, P. (1985). The use of assertiveness training in the clinical
environment. Journal of Nursing Education, 24(1), 33-35.
Referências bibliográficas ________________________________________________________________________________________________
359
Berry, D. (2007). Health Communication. Theory and practice. London: Open
University Press.
Blackwell, B. & Gutmann, M. (1986). The management of chronic illness
behavior. Em: S. McHugh & M. Vallis (eds). Illness behavior: A
multidisciplinary model. New York: Plenum.
Blanquicett, C., Amsbary, J., Mills, C. & Powell, L. (2007). Examining the
perceptions of doctor-patient communication. Human Communication,
10(4), 421-436.
Bond, M. (1988). Assertiveness training: Saying no assertively. Part 6. Nursing
Times, 84(14), 63-66.
Bond, M. (1988a). Assertiveness training: Making requests assertively. Part 5.
Nursing Times, 84(13), 77-80.
Bond, M. (1988b). Assertiveness training: Saying no assertively. Part 6.
Nursing Times, 84(14), 63-66.
Bond, M. (1988c). Assertiveness training: Giving compliments and criticism.
Part 7. Nursing Times, 84(14), 75-78.
Bond, M. (1988d). Assertiveness training: Responding to feedback. Part 8.
Nursing Times, 84(16), 75-78.
Bonvicini, K., Perlin, M., Bylund, C., Carrol, G., Rouse, R. & Golstein, M.
(2009). Impact of communication training on physician expression of
empathy in patient encounters. Patient Education and Counseling, 75, 3-
10.
Boon, H. & Stewart, M. (1998). Patient-physician communication assessment
instruments: 1986 to 1996 in review. Patient Education and Counseling,
35, 161-176.
Processos comunicacionais em estudantes de fisioterapia e fisioterapeutas ________________________________________________________________________________________________
360
Booraem, C. & Flowers, J. (1972). Reduction of anxiety and personal space as
a function of assertion training with disturbed neuropsychiatric inpatients.
Psychological Reports, 30, 923-929.
Booth, K., Maguire, P., Butterworth, G. & Hillier, V. (1996). Perceived
professional support and the use of blocking behaviours by hospice
nurses. Journal of Advance Nursing, 24, 522-527.
Borrel-Carrio, F. & Epstein, R. (2004). Preventing errors in clinical practice: A
call for self-awareness. Annals of Family Medicine, 2, 310-316.
Boud, D. & Falchikov, N. (1989). Quantitative studies of student self-
assessment in higher education: a critical analysis of findings. Higher
Education, 18, 529-549.
Bragard, I., Razavi, D., Marchal, S., Merckaert, I., Delvaux, N., Libert, Y.,
Reynaert, C., Boniver, J., Klastersky, J., Scalliet, P. & Etienne, A. (2006).
Teaching communication and stress management skills to junior
physicians dealing with cancer patients: a Belgian interuniversity
curriculum. Support Care Cancer, 14, 454-461.
Bramley, N. & Eatough, V. (2005). The experience of living with Parkinson`s
disease: An interpretative phenomenological analysis case study.
Psychology and Health, 20, 223-235.
Breen, G., Wan, T., Zhang, N., Marathe, S., Seblega, B. & Paek, S. (2009).
Improving doctor-patient communication: examining innovative
modalities vis-à-vis effective patient-centric care management
technology. Journal of Medical Systems, 33, 155-162.
Brenner, S., Head, S., Helms, M., Williams, R. & Williams, V. (2003). A
Videotape module to teach assertion skills. Journal of Applied Social
Psychology, 33(6), 1140-1152.
Referências bibliográficas ________________________________________________________________________________________________
361
Brocki, J. & Wearden, A. (2006). A critical evaluation of the use of
interpretative phenomenological analysis (IPA) in health psychology.
Psychology and Health, 21(1), 87-108.
Brown, J. (2008). How clinical communication has become a core part of
medical education in the UK. Medical Education, 42, 271-278.
Brown, L., Negri, B., Hernandez, O., Dominguez, L., Sanchack, J. & Roter, D.
(2000). An evaluation of the impact of training Honduran health care
providers in interpersonal communication. International Journal for
Quality in Health Care, 12, 495-501.
Burnard, P. & Morrison, P. (2005). Nurses` perceptions of their interpersonal
skills: A descriptive study using six category intervention analysis. Nurse
Education Today, 25, 612-617.
Burnard, P. (1989). Developing critical ability in nurse education. Nurse
Education Today, 9, 271-275.
Burnard, P. (1995). Nurse educators` perceptions of reflection and reflective
practice: A report of a descriptive study. Journal of Advanced Nursing, 21,
1167-1174
Buyck, D. & Lang, F. (2002). Teaching Medical Communication Skills: A Call
for Greater Uniformity. Family Medicine, 34(5), 337-343
Bylund, C. & Makoul, G. (2002). Empathic communication and gender in the
physician-patient encounter. Patient Education and Counseling, 48, 207-
216.
Bylund, C. & Makoul, G. (2005). Examining empathy in medical encounters:
an observational study using the empathic communication coding system.
Health Communication, 18(2), 123-140.
Cabe, C. & Timmins, F. (2003). Teaching assertiveness to undergraduate
nursing students. Nurse Education in Practice, 3, 30-42.
Processos comunicacionais em estudantes de fisioterapia e fisioterapeutas ________________________________________________________________________________________________
362
Caetano, A. (1997). Formação de Impressões. Em: A. Caetano e B. Monteiro,
Psicologia Social. Lisboa: Fundação Calouste Gulbenkian.
Calhoun, A., Rider, E., Meyer, E., Lamiani & Trug, R. (2009). Assessment of
communication skills and self-appraisal in the simulated environment:
Feasibility of multirater feedback with gap analysis. Simulation in
Healthcare, 4(1), 22-29.
Caris-Verhallen, W., Kerkstra, A., Bensing, J. & Grypdonck, M. (2000). Effects
of video interaction analysis training on nurse-patient communication in
the care of the elderly. Patient Education and Counseling, 39, 91-103.
Caris-Verhallen, W., Timmermans, L. & Dulcem, S. (2004). Observation of
nurse-patient interaction in oncology: Review of assessment instruments.
Patient Education and Counseling, 54, 307-320.
Carlisle, C. (2005). Commentary on “nurses” perceptions of their interpersonal
skills: A descriptive study using six category intervention analysis. Nurse
Education Today, 25, 618-618
Carmody, T. (1978). Rational-emotive, self-instructional, and behavioral
assertion training: Facilitating maintenance. Cognitive Therapy and
Research, 2(3), 241-253.
Castanyer, O. (2002). A assertividade. Expressão de uma auto-estima
saudável. Coimbra: Edições Tenacitas.
Cegala, D. & Broz, S. (2002). Physician communication skills training: a review
of theoretical backgrounds, objectives and skills. Medical Education, 36,
1004-1016.
Cegala, D. (1997). A study of doctors` and patients` communication during a
primary care consultation: implications for communication training.
Journal of Health Communication, 2, 169-194.
Referências bibliográficas ________________________________________________________________________________________________
363
Cegala, D. (2003). Patient communication skills training: a review with
implications for cancer patients. Patient Education and Counseling, 50,
91-94.
Cegala, D., Marinelli, T. & Post, D. (2000). The effect of patient
communication skills training on treatment compliance in primary care.
Archives of Family Medicine, 9, 57-64.
Cegala, D., McCure, L., Marinelli, T. & Post, D. (2000). The effects of
communication skills training on patients` participation during medical
interviews. Patient Education and Counselling, 41, 209-22.
Chakraborty, M. (2009). Importance of assertiveness at the workplace: A Case
Study. The IUP Journal of Soft Skills, III (3 e 4), 12-18.
Chan, C., Wun, Y., Cheung, A, Dickinson, J., Chan, K., Lee, H. & Yung, Y.
(2003). Communication skill of general practitioners: Any room for
improvement? How much can it be improved? Medical Education, 37,
514-526.
Chant, S., Jenkinson, T, Randle, J. & Russel, G. &, Webb, C. (2002b).
Communication skills training in healthcare: A review of the literature.
Nurse Education Today, 22, 189-202.
Chant, S., Jenkinson, T, Randle, J. & Russel, G. (2002a). Communication
skills: Some problems in nursing education and practice. Journal of
Clinical Nursing, 11, 12-21.
Chartered Society of Physiotherapy (2002). Rules of Professional Conduct.
CSP: London: Chartered Society of Physiotherapy.
Chartered Society of Physiotherapy (2005). Core Standarts of Physiotherapy
Practice. London: Chartered Society of Physiotherapy.
Christen, R., Alder, J. & Bitzer, J. (2008). Gender differences in physicians`
communicative skills and their influence on patient satisfaction in
Processos comunicacionais em estudantes de fisioterapia e fisioterapeutas ________________________________________________________________________________________________
364
gynaecological outpatient consultations. Patient Education and
Counseling, 66, 1474-1483.
Clack, G., Allen, J., Cooper, D. & Head, J. (2004). Personality differences
between doctors and their patients: implications for the teaching of
communication skills. Medical Education, 38, 177-186.
Cleland, J., Foster, K. & Moffat, M. (2005). Undergraduate students` attitudes
to communication skills learning differ, depending on year of study and
gender. Medical Teacher, 27, 246-251.
Clever, S., Levinson, W. & Meltzer, D. (2008). Does doctor-patient
communication affect patient satisfaction with hospital care? Results of an
analysis with a novel instrumental variable. Health Research and
Educational Trust, DOI: 10.1111/j.1475-6773.2008.00849.x.
Cohen, D., Rollnick, S., Small, S., Kinnersley, P., Houston, H. & Edwards, K.
(2005). Communication, stress and distress: evolution of an individual
support programme for medical students and doctors. Medical Education,
39, 476-481.
Cohen, F. (1980). Postsurgical pain relief: Patients` status and nurses`
medication choices. Pain, 9, 265-274.
Cooper, K., Smith, B. & Hancock, E. (2008). Patient-centredness in
physiotherapy from the perspective of the chronic low back pain patient.
Physiotherapy, 94, 244-252.
Cooper, K., Smith, B. & Hancock, E. (2009). Patients` perceptions of self-
management of chronic low back pain: evidence for enhancing patient
education and support. Physiotherapy, 95, 43-50.
Corney, R. (2000). O desenvolvimento de perícias da comunicação e
aconselhamento em medicina. Lisboa: Climepsi.
Cvengros, J., Christensen, A., Hillis, S. & Rosenthal, G. (2007). Patient and
physician attitudes in the health care context: Attitudinal symmetry
Referências bibliográficas ________________________________________________________________________________________________
365
predicts patient satisfaction an adherence. Annals of Behavioral Medicine,
33(3), 262-268.
Daber, S. & Jackson, S. (1987). Role of the physiotherapist in the intensive
care unit. Intensive Care Nursing, 3, 165-171.
Dacre, J., Richardson, J., Noble, L., Stephens, K. & Parker, N. (2004).
Communication skills training in postgraduate medicine: The development
of a new course. Post Graduate Medical Journal, 80, 711-715.
Dahlgren, M, Almquist, A. & Krook, J. (2000). Physiotherapist in Balint group
training. Physiotherapy Research International, 5(2), 85-96.
Darragh, A. & Krieger, S. (2000). “Tears in my eyes cause somebody finally
understood”: Client perceptions of practioners following brain injury. The
American Journal o Occupational Therapy, 55(2), 191-199.
Davis, H. & Fallowfield, L. (1994). Counseling and communication in health
care. London: John Wiley & Sons.
Deccache, A. & Ballekom, K. (2010). From patient compliance to
empowerment and consumer`s choice: Evolution or regression? An
overview of patient education in French speaking European countries.
Patient Education and Counseling, 78, 282-287.
Deluga, R. (1988). The politics of leadership: The relationship between task-
people leadership and subordinate influence. Journal of Organizational
Behavior, 9, 359-366.
Deveugele, M., Derese, A., Maesschalck, S., Willems, S., Driel, M. &
Maeseneer, J. (2005). Teaching communication skills to medical students,
a challenge in the curriculum? Patient Education and Counseling, 58, 265-
270.
Díaz, J., Barreto, P., Galleto, J., Barbero, J., Bayés, R. & Barcia, J. (2009).
Proper information during the surgical decision-making process lowers the
Processos comunicacionais em estudantes de fisioterapia e fisioterapeutas ________________________________________________________________________________________________
366
anxiety of patients with high-grade gliomas. Acta Neurochirurgica, 151,
357-362.
Dibbelt, S., Schaidhammer, M., Fleischer, C. & Greitemann, B. (2009).
Patient-doctor interaction in rehabilitation: The relationship between
perceived interaction quality and long-term treatment results. Patient
Education and Counseling, 76, 328-335.
Dielissen, P., Bottema, B., Verdonk, P., & Lagro-Janssen, T. (2009).
Incorporating and evaluating and integrated gender-specific medicine
curriculum: a survey study in Dutch GP training. BMC Medical Education,
9, 58.
Dieterich, A. (2007). The modern patient – Threat or promise? Physicians`
perspectives on patients` changing attributes. Patient Education and
Counseling, 67, 279-285.
DiMatteo, M. & DiNicola, D. (1982). Achieving patient compliance. New York:
Pergamon Press Inc.
Donaghy, M. & Morss, K. (2000). Guided reflection: a framework to facilitate
and assess reflective practice within the discipline of physiotherapy.
Physiotherapy Theory and Practice, 16, 3-14.
Donavan, J. & Blake, D. (2000). Qualitative study of interpretation of
reassurance among patients attending rheumatology clinics: “just a touch
of arthritis, doctor”? British Medical Journal, 320(7234): 541-544.
Donner, G. & Goering, P. (1982). Helping nurses learn assertiveness. Journal
of Nursing Education, 21(3), 14-19.
Duggan, C. & Dijkers, M. (1999). Quality of life—peaks and valleys: A
qualitative analysis of the narratives of persons with spinal cord injuries.
Canadian Journal of Rehabilitation, 12, 179-180.
Referências bibliográficas ________________________________________________________________________________________________
367
Duggan, P., Geller, G., Cooper, L. &, Beach, M. (2006). The moral nature of
patient-centeredness: Is it “just the right thing to do?”. Patient Education
and Counseling, 62, 271-276.
Edwards, N., Peterson, W. & Davies, B. (2006). Evaluation of multiple
component intervention to support the implementation of a “Therapeutic
Relationships” best practice guideline on nurses` communication skills.
Patient Education and Counseling, 63, 3-11.
Egnew, R. & Wilson, H. (2009). Faculty and medical students` perceptions of
teaching and learning about the doctor-patient relationship. Patient
Education and Counseling, doi:10.1016/j.pec.2009.08.012
Eide, H., Frankel, R., Haaversen, A., Vaupel, K., Graugaard, P. & Finset, A.
(2004). Listening for feeling: identifying and coding empathic and
potential empathic opportunities in medical dialogues. Patient Education
and Counseling, 54, 291-297.
Eisler, R., Miller, P. & Hersen, M. (1973). Components of assertive behavior.
Journal of Clinical Psychology, 29, 295-299.
Ekerhold, K. & Bergland, A. (2004). The first encounter with Norwegian
psychomotor physiotherapy: patients` experiences, a basis for
knowledge. Scandinavian Journal of Public Health, 32, 403-410.
Ellis, A. (1962). Reason and emotion in psychotherapy. New York: Lyle Stuart-
Citadel.
Ende, J., Kazis, L., Ash, A. & Moskowitz, M. (1989). Measuring patients` desire
for autonomy: Decision making and information-seeking preferences
among medical patients. Journal of General Internal Medicine, 4, 23-30.
Epstein, R., & Hundert, E. (2002). Defining and assessing professional
competence. JAMA, 287, 226-235.
Processos comunicacionais em estudantes de fisioterapia e fisioterapeutas ________________________________________________________________________________________________
368
Escola Superior de Tecnologia da Saúde de Lisboa (2009). Candidatos
2007/08. Resultados do concurso Nacional de acesso ao Ensino Superior.
Serviço de Planeamento e Gestão. Instituto Politécnico de Lisboa.
Evans, B., Stanley, R. & Burrows, G. (1992). Communication skills training
and patients` satisfaction. Health Communication, 4(2), 155-170.
Fachada, O. (2000). Psicologia das Relações Interpessoais. Lisboa: Rumo.
Fadlon, J., Pessach, I. & Toker, A. (2004). Teaching medical students what
they think they already know. Education for Health, 17(1), 35-41.
Fallowfield, L. & Jenkins, V. (1999). Effective communication skills are the key
to good cancer care. European Journal of Cancer, 35(11), 1592-1597.
Fallowfield, L., Jenkins, V., Farewell, V., Saul, J., Duffy, A. & Eves, R. (2002).
Efficacy of a cancer research UK communication skills training model for
oncologists: a randomized controlled trial. The Lancet, 359(23), 650-656.
Fallowfield, L., Lipkin, M. & Hall, A. (1998). Teaching senior oncologists
communication skills: results from phase I of a comprehensive
longitudinal program in the United Kingdom. Journal of Clinical Oncology,
16(5), 1961-1968.
Fallowfield, L., Saul, J. & Gilligan, B. (2001). Teaching Senior Nurses how to
teach communication skills in oncology. Cancer Nursing, 24(3), 185-191.
Farrell, M., Kuruvilla, P., Eskra, K., Christopher, S. & Brienza, R. (2009). A
method to quantify and compare clinicians` assessments of patient
understanding during counseling of standardized patients. Patient
Education and Counseling, 77, 128-135.
Faulkner, A. & Maguire, P. (1984). Teaching ward nurses to monitor cancer
patients. Clinical Oncology, 10(4), 383-389.
Referências bibliográficas ________________________________________________________________________________________________
369
Fernandes, B. (2003). A declaração de Bolonha e o ensino da fisioterapia em
Portugal: opiniões de docentes e estudantes (p. 4-20). Dissertação de
Mestrado em Psicologia. Lisboa: Instituto Superior de Psicologia Aplicada.
Fielding, R. & Llewelyn, S. (1987). Communication training in nursing may
damage your health and enthusiasm: Some warnings. Journal of
Advanced Nursing, 12, 281-290.
Finset, A., Ekeberg, O., Eide, H. & Aspegren, K. (2003). Long term benefits of
communication skills training for cancer doctors. Psycho-Oncology, 12,
686-693.
Firth-Cozens, J. & Payne, R. (1999). Stress in health professionals. London:
Jonh Wiley and Sons.
Flanagan, J. (1954). The critical incident technique. Psychological Bulletin,
51(4), 327-358.
Flowers, J. & Guerra, J. (1974). The use of client coaching in assertion training
with large groups. Community Mental Health Journal, 10(4), 414-417.
Fossum, B. & Arborelius, E. (2004). Patient-centred communication:
Videotaped consultations. Patient Education and Counseling, 54, 163-169.
Fossum, B., Arborelius, E. & Theorell, T. (2002). How physicians experience
patient consultations at on orthopaedic out-patient clinic: a qualitative
study. Patient Education and Counseling, 47, 127-135.
Fradique, F. (1992). Programa desenvolvimentista preventivo da depressão
pós-parto. Dissertação de Doutoramento. Faculdade de Psicologia e
Ciências da Educação. Universidade de Lisboa.
Fragstein, M., Silverman, J., Cushing, A., Quilligan, S. & Salisbury, H. (2008).
UK consensus statement on the content of communication curricula in
undergraduate medical education. Medical Education, 42, 1100-1107.
Processos comunicacionais em estudantes de fisioterapia e fisioterapeutas ________________________________________________________________________________________________
370
Frederikson, L. & Bull, P. (1992). An appraisal of the current status of
communication skills training in British medical schools. Social Science
and Medicine, 34, 515-522.
Frederikson, L. & Bull, P. (1995). Evaluation of a patient education leaflet
designed to improve communication in medical consultations. Patient
Education and Counseling, 25, 51-57.
Freeman, L. & Freeman, P. (1999). Comparative effectiveness of two training
programmes on assertive behaviour. Nursing Standard, 13(38), 32-35.
Freeth, D. & Nicol, M. (1998). Learning clinical skills: An interprofessional
approach. Nurse Education Today, 18, 455-461.
French, M. (2008). Contributo para a aferição e adaptação das escalas Patient-
Practioner Orientation Scale e Communication Skills Attitude Scale.
Mestrado Integrado em Psicologia. Lisboa: Universidade de Lisboa.
Friedman, D., Hahn, S., Quigley, H., Kotak, S., Pharm, B., Kim, E., Onofrey,
M., Eagan, C. & Mardekian, J. (2009). Doctor-patient communication in
glaucoma care. Ophthalmology, 116, 12, 2277-2285.
Friedman, H. & DiMatteo, M. (1989). Health Psychology. Englewood Cliffs NJ:
Prentice Hall.
Furst, L. (1998). Between doctors and patients. The changing balance of
power. Virginia: University Press of Virginia.
Galassi, M. & Galassi, J. (1977). Assert yourself! How to be your own person.
New York: Human Sciences Press.
García-Reyes, W., Lara-Solares, A., Guevara-López, U., Flores-Rebollar, A. &
Castillo, A. (2008). Como de dan las malas noticias de enfermedad
terminal por un grupo médico no especializado en cuidados paliativos.
Anestesiología, 31(1), 9-14.
Referências bibliográficas ________________________________________________________________________________________________
371
Gard, G. (2004). Are emotions important for good interaction in treatment
situations? Physiotherapy Theory and Practice, 20, 107-119.
Gard, G., Gyllensten, A., Salford, E. & Ekdahl, C. (2000). Physical therapists`
emotional expressions in interviews about factors important for
interaction with patients. Physiotherapy, 229-240.
Gayle, T. & Lillyman, S. (2006). Learning journals and critical incidents.
Reflective practice for health care professionals. London: Athenaeum
Press, Ltd.
Gerry, E. (1989). An investigation into the assertive behavior of trained nurses
in general hospital settings. Journal of Advanced Nursing, 14, 1002-1008.
Gerteis, M., Edgman-Levitan, S. & Daley, S. (1993). Through the patient`s
eyes: understanding and promoting patient-centred care. San Francisco:
Jossey-Bass.
Giesen, P., Mokkink, H., Hensing, M., Bosch, W. & Grol, R. (2008). Rude or
aggressive patient behaviour during out-of-hours GP care: Challenges in
communication with patients. Patient Education and Counseling, 73, 205-
208.
Gil, F., Sanz, J., Garcia-Vera, M., Leon, J., Medina, S. & Alcover, C. (2005).
Assessing Social Skills in Health Professional Services, European Journal
of Psychological Assessment, 21, 173-181.
Gillespie, R., Florin, D. & Gillam, S. (2004). How is patient-centered care
understood by the clinical, managerial and lay stakeholders responsible
for promoting this agenda? Health Expectations, 7, 142-148.
Goldman, R., Sullivan, A., Back, A., Alexander, S., Matsuyama, R. & Lee, S.
(2009). Patients` reflections on communication in the second-opinion
haematology-oncology consultation. Patient Education and Counselling,
doi: 10.1016/j.pec.2008.11.016.
Processos comunicacionais em estudantes de fisioterapia e fisioterapeutas ________________________________________________________________________________________________
372
Graugaard, P., Eide, H. & Finset, A. (2003). Interaction analysis of physician-
patient communication: The influence of trait anxiety on communication
and outcome. Patient Education and Counseling, 49, 149-156.
Greenfield, B. (2006). The meaning of caring in five experienced physical
therapists. Physiotherapy Theory and Practice, 22(4), 175-187.
Grilo, A. (1999). Estudo Desenvolvimentista das significações dos
seropositivos para VIH/SIDA. Dissertação de Mestrado. Lisboa: Faculdade
de Psicologia e Ciências da Educação, Universidade de Lisboa.
Gude, T., Baerheim, A., Holen, A., Anvik, T, Finset, A., Grimstad, H.,
Hjortdahl, P., Risberg, T. & Vaglum, P. (2005). Comparing self-report
communication skills of medical students in traditional and integrated
curricula: A nationwide study. Patient Education and Counseling, 58, 271-
278.
Gude, T., Vaglum, P., Anvik, T., Baerheim, A., Eide, H., Fasmer, O.,
Graugaard, P., Grimstad, H., Hjortdahl, P., Holen, A., Nordoy, T., Nordoy,
T., Skirbekk, H. & Finset, A. (2007). Observed communication skills: how
do they relate to the consultation content? A nation-wide study of
graduate medical students seeing a standardized patient for a first-time
consultation in a general practice setting. BMC Medical Education, 7, 43.
Gude, T., Vaglum, P., Anvik, T., Baerheim, A., Fasmer, O., Grimstad, H.,
Hjortdahl, P., Holen, A., Nordoy, T. & Eide, H. (2009). Do physicians
improve their communication skills between finishing medical school and
completing internship? A nationwide prospective observational. Patient
Education and Counseling, 76, 207-212.
Guimond, P., Bunn, H., O`Connor, A., Jacobsen, M., Tait, V., Drake, E.,
Graham, I., Stacey, D. & Elmslie, T. (2003). Validation of a tool to assess
health practitioners` decision support and communication skills. Patient
Education and Counseling, 50, 235-245.
Referências bibliográficas ________________________________________________________________________________________________
373
Gyllensten, A., Gard, G., Salford, E. & Ekdahl, C. (1999). Interaction between
patient and physiotherapist: a qualitative study reflecting the
physiotherapist’s perspective. Physiotherapy Research International, 4
(2), 89-109.
Gysels, M., Richardson, A. & Higginson, I. (2005). Communication training for
health professionals who care for patients with cancer: a systematic
review of training methods. Support Care Cancer, 13, 356-366.
Hack, T., Degner, L. & Parker, P. (2005). The communication goals and needs
of cancer patients: a review. Psycho-Oncology, 14, 831-845.
Haes, H. & Bensing, J. (2009). Endpoint in medical communication research,
proposing a framework of functions and outcomes. Patient Education and
Counseling, 74, 287-294.
Haes, H. (2006). Dilemmas in patient centeredness and shared decision
making: A case for vulnerability. Patient Education and Counseling, 62,
291-298.
Haes, J., Oort, F. & Hulsman, R. (2005). Summative assessment of medical
students` communication skills and professional attitudes through
observation in clinical practice. Medical Teacher, 27(7), 583-589.
Hagihara, A. & Tarumi, K. (2006). Doctor and patient perceptions of the level
of doctor explanation and quality of patient-doctor communication.
Scandinavian Journal of Caring Science, 20, 143-150.
Haidet, P., Dains, J., Paterniti, D., Hechtel, L., Chang, T., Tseng, E. & Rogers,
J. (2002). Medical student attitudes toward the doctor-patient
relationship. Medical Education, 36, 368-574.
Hajet, P., Najberg, E. & Cushing, A. (2000). Medical students` concerns about
communicating with patients. Medical Education, 34, 656-658.
Hall, J. (2003). Some observations on provider-patient communication
research. Patient Education and Counseling, 50, 9-12.
Processos comunicacionais em estudantes de fisioterapia e fisioterapeutas ________________________________________________________________________________________________
374
Hall, J., Roter, D., Blanch, D. & Frankel, R. (2009). Observer-rated rapport in
interactions between medical students and standardized patients. Patient
Education and Counseling, 76, 323-327.
Hallet, C. (1997). Learning through reflection in the community: the relevance
of Schon`s theories of coaching to nursing education. Journal of Nursing
Studies, 34(2), 103-110.
Haq, C., Steele, D., Marchand, L., Seibert, C. & Brody, D. (2004). Integrating
the art and science of medical practice: innovations in teaching medical
communication skills. Family Medicine, 36 (January suppl.), S43-S50)
Hargie, O. & Dickson, D. (2004). Skilled interpersonal communication.
Research, theory and practice. London: Routledge.
Hart, C., Drotar, D., Gori, A. & Lewin, L. (2006). Enhancing parent-provider
communication in ambulatory pediatric practice. Patient Education and
Counseling, 63, 38-46.
Hartog, C. (2009). Elements of effective communication - Rediscoveries from
homeopathy. Patient Education and Counseling, 77, 172-178.
Hate, D. & Ferrara, E. (2001). Becoming a doctor: fostering humane
caregivers though creative writing. Patient Education and Counseling, 45,
13-22.
Hatem, D., Mazor, K., Fischer, M., Philbin, M. & Quirk, M. (2008). Applying
patient perspectives on caring to curriculum development. Patient
Education and Counseling, 72, 367-373.
Heaven, C. & Maguire, P. (1996). Training hospice nurses to elicit patients
concerns. Journal of Advance Nursing, 23, 280-286.
Heaven, C. (2004), Communication in a multiprofessional setting. In: E.
Macdonald, Difficult conversations in medicine. New York: Oxford Press.
Referências bibliográficas ________________________________________________________________________________________________
375
Herman, S. (1978). Becoming assertive. A guide for nurses. NY: D. Van
Nostrand Company
Higgs, J. & Titchen, A. (2001). Rethinking the practice-knowledge interface in
an uncertain world: a model for practice development. British Journal of
Occupational Therapy, 64(11), 526-533.
Hobma, S., Ram, P., Muijtjens, A., Grol, R. & Vleuten, C. (2004). Setting a
standart for performance assessment of doctor-patient communication in
general practice. Medical Education, 38, 1244-1252.
Hojat, M., Gonnella, J., Mangione, S., Veloski, J., Erdmann, J., Callahan, C. &
Magee, M. (2002). Empathy in medical students as related to academic
performance, clinical competence and gender. Medical Education, 36,
522-527.
Holland, J. & Rowland, J. (1990). Handbook of Psychooncology. Oxford:
Oxford University Press.
Holmström, I. & Rosenqvist, U. (2001). A change of the physicians`
understanding of the encounter parallels competence development.
Patient Education and Counseling, 42, 271-278.
Hullman, G. & Daily, M. (2008). Evaluating Physician communication
competence scales: A replication and extension. Communication Research
Reports, 24(4), 316-322.
Hulsman, R. & Steele, D. (2006). From patient education to health professions
education: Introducing the new section on medical education.
Hulsman, R. (2009). Shifting goals in medical communication. Determinants of
goal detection and responsive formation. Patient Education and
Counseling, 74, 302-308.
Hulsman, R., Mollema, E., Hoos, A., Haes, J. & Donnison-Speijer, J. (2004).
Assessment of medical communication skills by computer: assessment
method and student experiences. Medical Education, 38, 813-824.
Processos comunicacionais em estudantes de fisioterapia e fisioterapeutas ________________________________________________________________________________________________
376
Hulsman, R., Mollema, E., Oort, F., Hoos, A. & Haes, J. (2006). Using
standardized video cases for assessment of medical communication skills.
Patient Education and Counseling, 60, 24-31.
Hulsman, R., Ros, W., Janssen, M. & Winnubst, J. (1997). INTERACT-CANCER.
The development and evaluation of a computer-assisted course on
communication skills for medical specialists in oncology. Patient Education
and Counseling, 30, 129-141.
Hulsman, R., Ros, W., Winnusbst, J. & Bensing, J. (1999). Teaching clinically
experienced physicians communication skills. A review of evaluation
studies. Medical Education, 33, 655-668.
Hulsman, R., Ros, W., Winnusbst, J. & Bensing, J. (2002). The effectiveness of
a computer-assisted instruction programme on communication skills of
medical specialists in oncology. Medical Education, 36, 125-134.
Humphris, G. & Kaney, S. (2000). The objective structured video exam for
assessment of communication skills. Medical Education, 34, 939-945.
Humphris, G. & Kaney, S. (2001). Assessing the development of
communication skills in undergraduate medical students. Medical
Education, 35, 225-231.
Humphris, G. (2002). Communication skills knowledge, understanding and
OSCE performance in medical trainees: a multivariate prospective study
using structural equation modelling. Medical Education, 36, 842-852.
Jacobsen, T., Baerheim, A., Lepp, M. & Schei, E. (2006). Analysis of role-play
in medical communication training using a theatrical device the fourth
wall. BMC Medical Education, 6, 51.
Jacquemet, S., Lacroix, A., Perrolini, M., Golay, A. & Assal, J. (1998).
Qualitative evaluation of courses intended for patient suffering from
chronic diseases. New observation method for the continuous training of
the healthcare team. Patient Education and Counseling, 34, 201-212.
Referências bibliográficas ________________________________________________________________________________________________
377
Jahng, K., Martin, L., Golin, C. &, DiMatteo, M. (2005). Preferences for medical
collaboration: Patient-physician congruence and patient outcomes.
Patient Education and Counseling, 57, 308-314.
Jakubowski, P. & Lange, A. (1978). The assertive option. Your rights and
responsibilities. Illinois: Research Press Company.
Jangland, E., Gunningberg, L. & Carlsson, M. (2009). Patients` and relatives`
complaints about encounters and communication in health care: Evidence
for quality improvement. Patient Education and Counseling, 75, 199-204.
Jarrett, N. & Payne, S. (1995). A selective review of the literature on nurse-
patient communication: has the patient`s contribution been neglected?
Journal of Advanced Nursing, 22, 72-78.
Jarvinen, K. (1955). Can ward rounds be dangerous to patients with
myocardial infarction? British Medical Journal, 1, 318-320.
Jenkins, V. & Fallowfield, L. (2002). Can communication skills training alter
physicians` beliefs and behaviour in clinics? Journal of Clinical Oncology,
20(3), 765-769.
Joyce-Moniz, L. & Barros, L. (2005). Psicologia da doença para cuidados de
saúde: desenvolvimento e intervenção. Lisboa: Edições Asa.
Joyce-Moniz, L. (1988). Terapia epistemological y constructivismo. Em: M.
Mahoney e A. Freeman (Eds.), Cognición y psicoterapia. Barcelona:
Ediciones Paidós.
Joyce-Moniz, L. (1989). Structures, dialectics and regulation in applied
constructivism: from development psychopathology to individual drama
therapy. Em: O. Gonçalves (Ed.), Advances in the cognitive therapies
(pp. 45-89). Porto: APPORT.
Joyce-Moniz, L. (1993). Psicopatologia do desenvolvimento do adolescente e
do adulto. Lisboa: McGraw-Hill.
Processos comunicacionais em estudantes de fisioterapia e fisioterapeutas ________________________________________________________________________________________________
378
Joyce-Moniz, L. (2005). Guia de metodologias comportamentais e cognitivas
para psicólogos e educadores. Em: A modificação do comportamento:
Teoria e prática da psicoterapia e psicopedagogia comportamentais (5ª
ed). Lisboa: Horizonte.
Kaplan, D. (1982). Behavioral, cognitive, and behavioural-cognitive
approaches to group assertion training therapy. Cognitive Therapy and
Research, 6, 3, 301-314.
Keeffe, M., Darling, J. & Natesan, N. (2008). Effective 360º management
enhancement: The role of style in developing a leadership team.
Organization Development Journal, 26(2), 89-107.
Kelly, M. & Fenlon, N. (2003). “Attitude awareness” – helping students make
the link between attitudes and interpersonal behaviour. Medical
Education, 37, 1025-1049.
Kemper, K., Foy, J., Wissow, L. & Shore, S. (2008). Enhancing communication
skills for pediatric visits through on-line training using video
demonstrations. BMC Medical Education, 8, 8.
Kennifer, S., Alexander, S., Pollak, K, Jeffreys, A., Olsen, M., Rodriguez, K.,
Arnold, R. & Tulsky, J. (2009). Negative emotions in cancer care: Do
oncologists` responses depend on severity and type of emotion? Patient
Education and Counseling, 76, 51-56.
Kerr, J., Engel, J., Schlesinger-Raab, A., Sauer, H. & Hölzel, D. (2003).
Doctor-Patient communication. Results of a four-year prospective study in
rectal cancer patients. Diseases of the Colon & Rectum, 46, 1038-1046.
Kerssens, J., Sluijs, E., Verhaak, P., Knibbe, H., & Hermans, I. (1999).
Educating patient educators: Enhancing instructional effectiveness in
physical therapy for low back pain patients. Patient Education and
Counseling, 37, 165-176.
Referências bibliográficas ________________________________________________________________________________________________
379
Kilkus, S. (1993). Assertiveness among professional nurses. Journal of
Advanced Nursing, 18, 1324-1330.
Kindelan, K & Ken, G. (1987). Concordance between patient`s information
preferences and general practitioners` perceptions. Psychological Health,
1, 399-409.
Kinnersley, P. & Spencer, J. (2008). Communication skills teaching comes of
age. Medical Education, 42, 1052-1053.
Kisner, C. & Colby, L. (2005). Exercícios Terapêuticos. Fundamentos e
Técnicas. São Paulo: Editora Manole, Ldt.
Kjeldmand, D., Holmstrom, I. & Rosenqvist, U. (2006). How patient-centred
am I? A new method to measure physicians` patient-centredness.
Patient Education and Counseling, 62, 31-37.
Klaber-Moffett, J. & Richardson, P. (1997). The influence of the
physiotherapist-patient relationship on pain and disability. Physiotherapy
Theory and Practice, 13, 89-96.
Klitzman, R. (2007). “Patient-time”, “doctor-time”, and “institution-time”:
Perceptions and definitions of time among doctors who become patients.
Patient Education and Counseling, 66, 147-155.
Koropchak, C., Pollak, K., Arnold, R., Alexander, S., Skinner, C., Olsen, M.,
Jeffreys, A., Rodriguez, K., Abernethy, A. & Tulsky, J. (2006). Studying
communication in oncologist-patient encounters: The SCOPE trial.
Palliative Medicine, 20, 813-819.
Krahn, G. & Eisert, D. (2000). Qualitative methods in clinical psychology. Em:
D. Drotar (ed.), Handbook of research in pediatric and clinical child
psychology (pp. 145-164). New York: Plenum Press.
Kramer, A., Düsman, H., Tan, L., Jansen, J., Grol, R. & Vleuten, C. (2004).
Acquisition of communication skills in postgraduate training for general
practice. Medical Education, 38, 158-167.
Processos comunicacionais em estudantes de fisioterapia e fisioterapeutas ________________________________________________________________________________________________
380
Kreps, G. & Neuhauser, L. (2010). New directions in eHealth communication:
Opportunities and challenges. Patient Education and Counseling, 78, 329-
336.
Kruijver, I., Kerkstra, A., Bensing, J. & Wiel, H. (2000a). Nurse-patient
communication in cancer care. A review of literature. Cancer Nursing, 23,
20-31.
Kruijver, I., Kerkstra, A., Bensing, J. & Wiel, H. (2001). Communication skills
or nurses during interactions with simulated cancer patients. Journal of
Advanced Nursing, 34(6), 772-779.
Kruijver, I., Kerkstra, A., Francke, A., Bensing, J., Harry, B. &, Wiel, H.
(2000b). Evaluation of communication training programs in nursing care:
a review of the literature. Patient Education and Counseling, 39, 129-145.
Krupat, E., Bell, R., Kravitz, R., Thom, R. & Azard,, R. (2001). When
physicians and patients think alike: patient-centered beliefs and their
impact on satisfaction and trust. The Journal of Family Practice, 50(12),
1057-1062.
Krupat, E., Hsu, J., Irish, J. Schmittdiel, J. & Selby, J. (2004). Matching
patients and practitioners based on beliefs about care: Results of a
randomized controlled trial. American Journal of Managed Care, 10, 814-
822.
Krupat, E., Rosenkranz, S., Yeager, C., Barnard, K., Putnam, S. & Inuit, T.
(2000a). The practice orientations of physicians and patients: the effect
of doctor-patient congruence on satisfaction. Patient Education and
Counseling, 39, 49-59.
Krupat, E., Yeager, C. & Putnam, S. (2000b). Patient role orientations doctor-
patients fit, and visit satisfaction. Psychology & Health, 15, 707-719.
Kuntze, J., Molen, H. & Born, M. (2007). Progress in mastery of counselling
communication skills. European Psychologist, 12(4), 301-313.
Referências bibliográficas ________________________________________________________________________________________________
381
Kurtz, S., Silverman, J. & Draper, J. (2005). Teaching and learning
communication skills in medicine. Oxford: Radcliffe Publishing.
La Monica (1978). Empathy: educating nurses in professional practice. Journal
of Nursing Education, 17(2), 3.11
Laidlaw, T., Kaufman, D., MacLeod, H., Zanten, S., Simpson, D. & Wrixon, W.
(2006). Relationship of resident characteristics, attitudes, prior training
and clinical knowledge to communication skills performance. Medical
Education, 40, 18-25.
Laidlaw, T., Kaufman, D., Sargean, J., MacLeod, H., Blake, K. & Simpson, D.
(2007). What makes a physician an exemplary communicator with
patients? Patient Education and Counseling, 68, 153-160.
Laidlaw, T., MacLeod, H., Kaufman, D., Langille, D. & Sargean, J. (2002).
Implementing a communication skills programme in medical school:
Needs assessment and programme change. Medical Education, 36, 115-
124.
Laine, C. & Davidoff, F. (1996). Patient-centered medicine. A professional
evolution. JAMA, 275(2), 152-156.
Lamiani, G., Meyer, E., Rider, E., Browning, D., Vegni, E., Mauri, E., Moja, E. &
Truog, R. (2008). Assumptions and blind spots in patient-centredness:
action research between American and Italian health care professionals.
Medical Education, 42, 712-720.
Lane, C. & Rollnick, S. (2007). The use of simulated patients and role-play in
communication skills training: a review of the literature t August 2005.
Patient Education and Counseling, 67, 13-20.
Lane, C., Hood, K. & Rollnick, S. (2008). Teaching motivational interviewing:
Using role play is as effective as using simulated patients. Medical
Education, 42, 637-644.
Processos comunicacionais em estudantes de fisioterapia e fisioterapeutas ________________________________________________________________________________________________
382
Lange, A. & Jakubowski, P. (1976). Responsible assertive behavior.
Champaign, Il: Research Press.
Lange, I., Myhren, H., Ekeberg, O. & Stokland, O. (2006). Patient`s
satisfaction and distress compared with expectations of the medical staff.
Patient Education and Counseling, 63, 118-125.
Langendoen, J. (2004). The patient-centredness of evidence-based practice. A
case example to discuss the clinical application of the bio-psychosocial
model. Manual Therapy, 9, 228-233.
Langille, D., Kaufman, D., Laidaw, T., Sargeant, J. & MacLeod, H. (2001).
Faculty attitudes towards medical communication and their perceptions of
students` communication skills training at Dalhousie University. Medical
Education, 35, 548-554.
Larivaara, P., Taanila, A., Huttunen, I., Väisänen, E., Moilanen, I. & Kiuttu, J.
(2000). From biomedical teaching to biopsychosocial education: a process
of change in a Finnish medical school. Journal of Interprofessional Care,
14(4), 375-385.
Lawrence, W. (2008). Advancing health literacy: Building health
communication from the patient side. Journal of Communication in
Healthcare, 1(2), 182-193.
Lazarus, A. (1971). Behavior therapy and beyond. New York: McGraw-Hill.
Leckie, J., Bull, R. & Vrij, A. (2006). The development of a scale to discover
outpatient`s of the relative desirability of different elements of doctors`
communication behaviours. Patient Education and Counseling, 64, 69-77.
Lee, K., Seow, A., Luo, N. & Koh, D. (2008). Attitudes towards the doctor-
patient relationship: a prospective study in an Asian medical school.
Medical Education, 42, 1092-1099.
Referências bibliográficas ________________________________________________________________________________________________
383
Leventhal, H., Nerenz, D. & Steele, D. (1984). Illness representations and
coping with health threats. Em: A. Baum, S. Taylor e J. Singer (1984),
Handbook of Psychology and Health. New York: Lawrence Erlbaum.
Levinson, W., Gorawara-Bhat, R. & Lamb, J. (2000). A study of patient clues
and physician responses in primary care and surgical settings. Journal of
the American Medical Association, 284, 1021-1027.
Levinson, W., Stiles, W., Inui, T. & Engle, R. (1993). Physician frustration in
communication with patients. Medical Care, 31(4), 285-295.
Lewis, B. & Wissow, L. (2004). Who will train the trainers? Patient Education
and Counseling, 54, 131-132.
Lewis, B. (2005). Commentary on enhancing clinician communication skills in
a large healthcare organization. Patient Education and Counseling, 58, 1-
3.
Lewis, C., Pantell, R. & Sharp, L. (1991). Increasing patient knowledge,
satisfaction, and involvement: randomized trial of a communication
intervention. Pediatrics, 88, 351-358.
Ley, P. (1981). Professional non-compliance. A neglected problem. British
Journal of Clinical Psychology, 20, 151-154.
Ley, P. (1988). Communication with patients: Improving communication,
satisfaction and compliance. London: Chapman Hall.
Ley, P. (1997). Communication with patients: Improving communication
satisfaction and compliance. Chelthham: Stanley Thornes Publishers.
Lick, J. & Katkin, E. (1976). Assessment of anxiety and fear. Em: M. Hersen &
A. S. Bellack (Eds.). Behavioral assessment: A practical handbook. New
York: Pergamon Press.
Lin, Y., Shiah, I., Chang, Y., Lai, T., Wang, K. & Chou, K. (2004). Evaluation of
an assertiveness training program on nursing and medical students`
Processos comunicacionais em estudantes de fisioterapia e fisioterapeutas ________________________________________________________________________________________________
384
assertiveness, self-esteem, and interpersonal communication satisfaction.
Nurse Education Today, 24, 656-665.
Lincoln, R. (1993). Promotion of health in elderly. Em: B. Long, W. Phipps & V.
Cassmeyer (eds), Medical Surgical Nursing: A nursing process approach.
St Louis: Mosby.
Lindquist, I., Engard, M., Gardham, L., Poland, F. & Richardson, B. (2006).
Development pathways in learning to be a physiotherapist. Physiotherapy
Research International, 11(3), 129-139.
Little, P., Everitt, H. Williamson, I, Warner, G., Moore, M., Gould C., Ferrier, K.
& Payne, S. (2001a). Preferences of patients for patient centred approach
to consultation in primary care: observational study. British Medical
Journal, 322, 1-7.
Little, P., Everitt, H. Williamson, I., Warner, G., Moore, M., Gould C., Ferrier,
K. & Payne, S. (2001b). Observational study of effect of patient
centredness and positive approach on outcomes of general practice
consultations. British Medical Journal, 323, 908-911.
Lloyd, C. & Maas, F. (1992). Interpersonal skills and occupational therapy.
British Journal of Occupational Therapy, 55(10), 379-382.
Lopes, A. (1994). Desenvolvimento pessoal e profissional dos fisioterapeutas:
papel e modalidades da formação contínua. Dissertação de Mestrado em
Ciências da Educação. Faculdade de Psicologia e Ciências da Educação.
Universidade de Lisboa.
Lopes, A. (2004). Implementação do processo de Bolonha a nível nacional, por
áreas de conhecimento. Tecnologias da saúde. Relatório Final
http://www.fap.pt/file/fapbolonharelnacionais/Bolonha_Economia_Gest
ao.pdf
Lurie, S. (2001). Medical Education Issue. JAMA, 285, 465-466.
Referências bibliográficas ________________________________________________________________________________________________
385
Lurie, S., Mooney, C., Nofziger, A., Meldrum, S. & Epstein, R. (2008). Further
challenges in measuring communication skills: accounting for actor
effects in standardized patient assessments. Medical Education, 42, 662-
668.
Lussier, M. & Richard, C. (2008). Because one shoe doesn`t fit all. A
repertoire of doctor-patient relationship. Canadian Family Physician, 54,
1089-1092.
Macdonald, E. (2004). Difficult conversation in medicine. UK: Oxford
University Press.
Madan, A. (1998). Comparison of simulated patient and didactic methods of
teaching HIV risk assessment to medical residents. American Journal of
Preventive Medicine, 15, 114-119.
Maguire, P. & Faulkner, A. (1988). Improving the counseling skills of doctors
and nurses in cancer care. British Medical Journal, 297, 847-849.
Maguire, P. & Pitceathly, C. (2002). Key communication skills and how to
acquire them. British Medical Journal, 325, 697-700.
Maguire, P. & Pitceathly, C. (2004). Dealing with strong emotions and difficult
personalities. In E. Macdonald, Difficult conversation in medicine. UK:
Oxford University Press.
Maguire, P. Fairbairn, S. & Fletcher, C. (1986a). Consultation skills of young
doctors. 1. Benefits of feedback training in interviewing as student
persist. British Medical Journal, 292, 1573-1576.
Maguire, P. Fairbairn, S. & Fletcher, C. (1986b). Consultation skills of young
doctors. 2. Most young doctors are bad at giving information. British
Medical Journal, 292, 1576-1578.
Maguire, P., Booth K., Elliott, C. & Jones, B. (1996). Helping health
professionals involved in cancer care acquire key interviewing skills – the
impact of workshops. European Journal of Cancer, 32, 1486-1489.
Processos comunicacionais em estudantes de fisioterapia e fisioterapeutas ________________________________________________________________________________________________
386
Makoul, G. & Schofield, T. (1999). Communication teaching and assessment in
medical education: an international consensus statement. Patient
Education and Counseling, 137, 191-195.
Makoul, G. (1998). Communication research in medical education. In: L.
Jackson e D. Duffy (eds). Health communication research: A guide to
developments and directions. Westport: Greenwood Press.
Makoul, G. (2001a). Essential elements of communication in medical
encounters: the Kalamazoo consensus statement. Academic Medicine
2001, 76(4): 390-393.
Makoul, G. (2001b). The SEGUE framework for teaching and assessing
communication skills. Patient Education and Counseling, 45, 23-34.
Makoul, G. (2003). The interplay between education and research about
patient-provider communication. Patient Education and Counseling, 50,
79-84.
Makoul, G. Arnston, P. & Schofield, T. (1995). Health promotion in primary
care: physician-patient communication and decision about prescription
medications. Social Science & Medicine, 41, 1241-1254.
Mallinger, J., Griggs, J. & Shields, C. (2005). Patient-centered care and breast
cancer survivors` satisfaction with information. Patient Education and
Counseling, 57, 342-349.
Marita, P., Leena, L. & Tarja, K. (1999). Nurse` self-reflection via videotaping
to improve communication skills in health counseling. Patient Education
and Counseling, 36, 3-11.
Marvel, M., Epstein, R., Flowers, K., & Beckman, H. (1999). Soliciting the
patient`s agenda: Have we improved? Journal of the American Medical
Association, 281, 283-287.
Referências bibliográficas ________________________________________________________________________________________________
387
Mast, M., Kindlimann, A. & Langewitz, W. (2005). Recipient`s perspective on
breaking bad news: How you put it really makes a difference. Patient
Education and Counseling, 58, 244-251.
Mathison, D. (2001). Sex differences in the perception of assertiveness among
female managers. The Journal of Social Psychology, 126(5), 599-606.
Matos, P. & Pereira, M. (2002). Psicoterapia com doentes oncológicos e seus
familiares: Pertinência e objectivos gerais. Em: MG Pereira e C. Lopes, O
doente oncológicos e a sua família. Lisboa: Climepsi.
May, S. (2001). Patient satisfaction with management of back pain: part 2: An
explorative, qualitative study into patient`s satisfaction with
physiotherapy. Physiotherapy, 87(1), 10-20.
Maynard, D. & Heritage, J. (2005). Conversation analysis, doctor-patient
interactions and medical communication. Medical Education, 39, 428-435.
Mazor, K., Haley, H., Sulluvan, K. & Quirk, M. (2007). The video-based test of
communication skills: Description, development, and preliminary findings.
Teaching and learning in Medicine, 10(2), 162-167.
McCann, S. & Weinman, J. (1996). Empowering the patient in the
consultation: A pilot study. Patient Education and Counseling, 27, 227-
234.
McCartan, P. & Hargie, O. (1990). Assessing assertive behavior in student
nurses : a comparison of assertion measures. Journal of Clinical Nursing,
15, 1370-1376.
McCartan, P. & Hargie, O. (2004a). Effects of nurses` sex-role orientation on
positive and negative assertion. Nursing and Health Sciences, 6, 45-49.
McCartan, P. & Hargie, O. (2004b). Assertiveness and caring: Are they
compatible? Journal of Clinical Nursing, 13, 707-713.
Processos comunicacionais em estudantes de fisioterapia e fisioterapeutas ________________________________________________________________________________________________
388
McConville, S. & Lane, A. (2006). Using on-line video clips to enhance self-
efficacy toward dealing with difficult situations among nursing students.
Nurse Education Today, 26, 200-208.
McFall, R. & Lillesand, D. (1971). Behavioral rehearsal with modeling and
coaching in assertion training. Journal of Abnormal Psychology, 77, 3,
313-323.
McFall, R. & Marston, A. (1970). An experimental investigation of behaviour
rehearsal in assertive training. Journal of Abnormal Psychology, 76, 295-
303
McFall, R. & Twentyman, C. (1973). Four experiments on the relative
contributions of rehearsal, modeling, and coaching to assertion training.
Journal of Abnormal Psychology, 81, 3, 199-218.
McGilton, K., Irwin-Robinson, H., Boscart, V. & Spanjevic, L. (2006).
Communication enhancement: nurse and patient satisfaction outcomes in
a complex continuing care facility. Journal of Advanced Nursing, 54(1),
35-44.
McIntyre, T., Jeffrey, D. & McIntyre, S. (1984). Assertion training: the
effectiveness of a comprehensive cognitive-behavioral treatment package
with professional nurses. Behaviour Research and Therapy, 22(3), 311-
318.
McLeod, J. (2007). Counseling Skill. London: Open University Press, McGraw-
Hill
McWhinney, I. (1989). The need for a transformed clinical method. Em: M.
Steward and D. Rotter (eds), Communicating with Medical Patients.
Newbury Park: Sage Publications Inc.
Mead, J. (2000). Patient Partnership. Physiotherapy, 86(6), 282-284.
Referências bibliográficas ________________________________________________________________________________________________
389
Mead, N. & Bower, P. (2000a). Patient-centredness: a conceptual Framework
and review of the empirical literature. Social Science & Medicine, 51,
1087-1110.
Mead, N. & Bower, P. (2000b). Measuring patient-centredness: a comparison
of three observation-based instruments. Patient Education and
Counseling, 39, 71-80.
Meichenbaum, D. & Turk, D. (1987). Facilitating Treatment Adherence: a
practitioner`s guidebook. New York: Plenum Press.
Melo, M. (2005). Comunicação com o doente. Certezas e incógnitas. Loures:
Lusociência.
Mercer, L., Tanabe, P., Pang, P., Gisondi, M., Courtney, D., Engel, K., Donlan,
S., Adams, J., & Makoul, G. (2008). Patient perspectives on
communication with the medical team: Pilot study using the
communication assessment tool-team (CAT-T). Patient Education and
Counseling, 73, 220-223.
Michie, S., Miles, J. & Wienman, J. (2003). Patient-centredness in chronic
illness: What is it and does it matter? Patient Education and Counseling,
51, 197-206.
Milan, F., Parish, S. & Reichgott, M. (2006). A model for educational feedback
based on clinical communication skills strategies: Beyond the “feedback
sandwich”. Teaching and Learning in Medicine, 18(1), 42-47.
Minghella, E. & Benson, A. (1995). Developing reflective practice in mental
health nursing through critical incident analysis. Journal of Advanced
Nursing, 21, 205-213.
Mishra, P., Hansen, E., Sabroe, S. & Kafle, K. (2006). Adherence is associated
with the quality of professional-patient interaction in Directly Observed
Treatment Short-course, DOTS. Patient Education and Counseling, 63,
29-37.
Processos comunicacionais em estudantes de fisioterapia e fisioterapeutas ________________________________________________________________________________________________
390
Mjaaland, T. & Finset, A. (2009). Communication skills training for general
practitioners to promote patient coping: The GRIP approach. Patient
Education and Counseling, 76, 84-90.
Moffat, M., Foster, K. & Cleland, J. (2005). Undergraduate students` attitudes
to communication skills learning differ depending on year of study and
gender. Medical Teacher, 27(3), 246-251.
Moore, M. (2008). What does patient-centred communication mean in Nepal?
Medical Education, 42, 18-26.
Mueller, P., Barrier, P., Call, T., Duncan, A., Hurley, D., Multari, A., Rabatin, J.
& Li, J. (2006). Views of new internal medicine faculty of their
preparedness and competence in physician-patient communication. BMC
Medical Education, 6, 30.
Mukohara, K., Kitamura, K., Wakabayashi, H., Abe, k., Sato, J. & Ban, N.
(2004). Evaluation of a communication skills seminar for students in a
Japanese medical school: A non-randomized controlled study. BMC
Medical Education, 4, 24.
Murray, M. & Chamberlain, K. (1999). Qualitative Health Psychology: Theories
and methods (pg. 183-201). London: Sage.
Nestel, D. & Tierney, T. (2007). Role-play for medical students learning about
communication: Guidelines for maximizing benefits. BMC Medical
Education, 7, 3.
Neumann, M., Wirtz, M., Bollschweiler, E., Mercer, S., Warm, M., Wolf, J. &
Pfaff, H. (2007). Determinants and patient-reported long-term outcomes
of physician empathy in oncology: A structural equation modeling
approach. Patient Education and Counseling, 69, 63-75.
Newes-Adeyi, G., Helitzer, D., Roter, D. & Caulfield, L. (2004). Improving
client-provider communication: evaluation of a training program for
Referências bibliográficas ________________________________________________________________________________________________
391
women, infants and children (WIC) professionals in New York state.
Patient Education and Counseling, 55, 210-217.
Nilsson, M., Pennbrant, S., Pilhammar, E. & Wenestam, C. (2010). Pedagogical
strategies used in clinical medical education: An observational study. BMC
Medical Education, 10:9.
Nobel, L., Kubacki, A., Martin, J. & Lloyd, M. (2007). The effect of professional
skills training on patient-centredness and confidence in communicating
with patients. Medical Education, 41, 432-440.
Nordeste, C. (1997). Intervenção construtivista e desenvolvimentista para
enfermeiros. Dissertação de Mestrado. Lisboa: Faculdade de Psicologia e
de Ciências da Educação, Universidade de Lisboa.
Norfolk, T., Birdi, K., Walsh, D. (2007). The role of empathy in establishing
rapport in the consultation: A new model. Medical Education, 41, 690-
697.
Norman, I., Redfern, S., Tomalin, D. & Oliver, S. (1992). Developing
Flannagan`s critical incident technique to elicit indicators of high and low
quality nursing care from patients and their nurses. Journal of Advanced
Nursing, 17, 590-600.
Northouse, L. & Northouse, P. (1998). Health Communication. Strategies for
Health Professionals. Connecticut: Appleton & Lange
Nota, L. & Soresi, S. (2003). An assertiveness training program for indecisive
students attending an Italian University. The Career Development
Quarterly, 51, 322-334.
Nuland, M., Thijs, G., Royen, P., Noortgate, W. & Goedhuys, J. (2010).
Vocational trainees` views and experiences regarding the learning and
teaching of communication skills in general practice. Patient Education
and Counseling, 78, 65-71.
Processos comunicacionais em estudantes de fisioterapia e fisioterapeutas ________________________________________________________________________________________________
392
O`Sullivan, S. & Schmitz, T. (1993). Fisioterapia. Avaliação e tratamento. São
Paulo: Editora Manole, Ldta.
Odgen, J. (1999). Psicologia da Saúde. Lisboa: Climepsi.
Odgen, J., Ambrose, L., Khadra, A., Manthri, S., Symons, L., Vass, A. &,
Williams, M. (2002). A questionnaire study of GPs` and patients` beliefs
about the different components of patient centredness. Patient Education
and Counseling, 47, 223-227.
Okamoto, S. (2007). Transformations in doctor-patient communication in
Japan: The role of cultural factors. Patient Education and Counseling, 65,
153-155.
Olson, J., Kent, K., Lein, C. & Smith, R. (2002). Role of resident attitudes in
learning and using skills in patient-centered interviewing. Seminars in
Medical Practice, 5(2), 3-12.
Ong, L., Haes, J., Hoos, A. & Lammes, F. (1995). Doctor-patient
communication: A review of the literature. Social Science Medicine,
40(7), 903-918.
Ong, L., Visser, M., Lammes, F. & Haes, J. (2000). Doctor-Patient
communication and cancer patients` quality of life and satisfaction.
Patient Education and Counseling, 41, 145-156.
Osgood, C., Succi, G. & Tannenbaum, P. (1957). The measurement of
meaning. Urbana: University of Illinois Press.
Osler, W. (1904). The hospital as a college. In Aequanimitas with other
addresses to medical students, nurses, and practitioners of medicine.
Philadelphia: Blakiston.
Osler, W. (1904). The master-word in medicine. Em: Aequanimitas with other
addresses to medical students, nurses, and practitioners of medicine.
Philadelphia: Blakiston.
Referências bibliográficas ________________________________________________________________________________________________
393
Paasche-Orlow, M. & Roter, D. (2003). The communication patterns in internal
medicine and family practice physicians. Journal of the American Board of
Family Practice, 16(6), 485-493.
Palmer, M. & Deck, E. (1981). Teaching assertiveness to seniors. Nursing
Outlook, May, 305-310
Parker, D., Webb, J. & D`Souza (1995). The value of critical incident analysis
as an educational tool and its relationship to experimental learning. Nurse
Education Today, 15, 111-116.
Parle, M., Maguire, P. & Heaven, C. (1997). The development of a training
model to improve health professionals` skills, self-efficacy and outcome
expectancies when communicating with cancer patients. Social Science
Medicine, 44(2), 231-240.
Parry, R. (2005). A video analysis of how physiotherapists communicate with
patients about errors of performance: insights for practice and policy.
Physiotherapy, 91, 204-205.
Parry, R. (2008). Are interventions to enhance communication performance in
allied health professionals effective, and how should they be delivered?
Direct and indirect evidence. Patient Education and Counseling, 73, 186-
195.
Patton, M. (1990). Qualitative evaluation and research methods. Newberry
Park, CA: Sage.
Payton, O., Nelson, G. & Hobbs, M. (1998). Physical therapy patients`
perceptions of their relationships with health care professionals.
Physiotherapy Theory and Practice, 14, 211-221.
Pedro, H. (2006). Estudo Exploratório dos comportamentos dos enfermeiros e
dos pais direccionados para o controlo dos comportamentos de ansiedade
de crianças com 4-6 anos durante o procedimento de vacinação.
Processos comunicacionais em estudantes de fisioterapia e fisioterapeutas ________________________________________________________________________________________________
394
Dissertação de Mestrado. Lisboa: Faculdade de Psicologia e de Ciências
da Educação, Universidade de Lisboa.
Perreault, K. & Dionne, C. (2005). Patient-Physiotherapist agreement in low
back pain. The Journal of Pain, 6(12), 817-828.
Perry, K. & Burgess, M. (2002). Communication in cancer care. Oxford:
Blackwell Publishing.
Pfeiffer, C., Madray, H., Ardolino, A. & Willms, J. (1998). The rise and fall of
students` skill in obtaining a medical history. Medical Education, 32, 283-
288.
Pfost, K., Stevens, M., Parker, J. & McGowan, J. (1992). Journal of Clinical
Psychology, 48(2), 262-268.
Phillips, D. (1996). Medical Professional dominance and client dissatisfaction.
Social Science Medicine, 42(10), 1419-1425.
Pieterse, A., Dulmen, A., Beemer, F., Ausems, M. & Bensing (2006). Tailoring
communication in cancer genetic counselling through individual video-
supported feedback: A controlled pretest-postest design. Patient
Education and Counseling, 60, 326-335.
Pitkälä, K. & Mäntyranta, T. (2004). Feelings related to first patient
experiences in medical school. A quantitative study on students` personal
portfolios. Patient Education and Counseling, 54, 171-177.
Polit, D. & Hungler, B. (1995). Nursing research: Principles and methods. 5º
ed. Philadelphia: J.B. Lippincott.
Porter, S. (2005). Fisioterapia de Tidy. Rio de Janeiro: Elsevier Ed.
Post, D., Cegala, D. & Marinelli, T. (2001). Teaching patient to communicate
with physicians: The impact of race. Journal of the National Medical
Association, 93(1), 6-12.
Referências bibliográficas ________________________________________________________________________________________________
395
Post, D., Cegala, D. & Miser, W. (2002). The other half of the whole: Teaching
patients to communicate with physicians. Family Medicine, 34(2), 344-
352.
Potter, M., Gordon, S. & Hamer, P. (2003a). The difficult patient in private
practice physiotherapy: A qualitative study. Australian Journal of
Physiotherapy, 49, 53-61.
Potter, M., Gordon, S. & Hamer, P. (2003b). The physiotherapy experience in
private practice: The patients` perspective. Australian Journal of
Physiotherapy, 49, 195-202.
Potter, S. & McKinlay, J. (2005). From a relationship to encounter: an
examination of longitudinal and lateral dimensions in the doctor-patient
relationship. Social Science & Medicine, 61, 465-479.
Price, S., Mercer, S. & MacPherson, H. (2006). Practitioner empathy, patient
enablement and health outcomes: A prospective study of acupuncture
patients. Patient Education and Counseling, 63, 239-245.
Quinn, G., Vadaparampil, S., Bell-Ellison, B., Gwede, C. & Albrech, T. (2008).
Patient-physician communication barriers regarding fertility preservation
among newly diagnosed cancer patients. Social Science & Medicine, 66,
784-789.
Quirk, M. & Lettendre, A. (1986). Teaching communication skills to first-year
medical students. Journal of Medical Education, 61, 603-605.
Quirk, M., Mazor, K., Haley, H., Philbin, M., Fischer, M., Sullivan, K. & Hatem,
D. (2008). How patients perceive a doctor`s caring attitude. Patient
Education and Counseling, 72, 359-366.
Razack, S., Meterissian, S., Morin, L., Snell, L., Steinert, Y., Tabatabai, D., &
MacLellan, A. (2007). Coming of age as communicators: Differences in
the implementation of common communications skills training in four
residency programmes. Medical Education, 41, 441-449.
Processos comunicacionais em estudantes de fisioterapia e fisioterapeutas ________________________________________________________________________________________________
396
Razavi, D., Delaux, N., Marchal, S., Clock. M., Farvacques, C. & Slachmuylder,
J. (2000). Testing health care professionals` communication skills: the
usefulness of highly emotional standardized role-playing sessions with
simulators. Psycho-oncology 9, 293-302.
Rebelo, P. (2008). Estudo Exploratório sobre as atitudes dos profissionais de
saúde face à eficácia da fisioterapia e dos fisioterapeutas e a sua relação
com a auto-eficácia percebida pelos fisioterapeutas (p. 22-43).
Dissertação de Mestrado em Comunicação em Saúde Lisboa:
Universidade Aberta.
Rees, C. & Garrud, P. (2001). Identifying undergraduate medical students`
attitudes towards communication skills learning: A pilot study. Medical
Teacher, 23(4), 400-406.
Reid, W. (1993). Health Service Commission Fourth Report, Session
1992/1993. London, HMSO.
Reis, J. (1992). Autonomia conceitual da pessoa nos processos de saúde e
doença: desafios epistemológicos e metodológicos para a psicologia da
saúde e para os cuidados de saúde. Psychologica, 8, 137-169.
Reis, J. (1998). O Sorriso de Hipócrates. A integração biopsicossocial dos
processos de saúde e doença (cap. 2). Lisboa: Veja, Ed..
Reynolds, F. (2005). Communication and clinical effectiveness in rehabilitation.
London: Elsivier.
Ribeiro, J. (1994). A importância da qualidade de vida para a Psicologia da
Saúde. Análise Psicológica, 2-3 (XII):179-191.
Ribeiro, M. (2006). Avaliação da atitude do estudante de medicina da
Universidade Federal de Minas Gerais, a respeito da relação médico-
paciente, no decorrer do curso médico. Dissertação de Doutoramento.
Faculdade de Medicina, Universidade Federal de Minas Gerais, Brasil.
Referências bibliográficas ________________________________________________________________________________________________
397
Ribeiro, M., Krupat, E. & Amaral, C. (2007), Brazillian medical students`
attitudes towards patient-centered care. Medical Teacher, 29, 204-209.
Richardson, B. (1993). Practice, research and education – what is the link?
Physiotherapy, 79(5), 317-322.
Ritchie, K. (2009). Angels and Bolters: Women`s cancer scripts. Kindle
Edition.
Roberts, C., Wass, V., Jones, R., Sarangi, S. & Gillett, A. (2003). A discourse
analysis study of “good” and “poor” communication in an OSCE: a
proposed new framework for teaching students. Medical Education, 37,
192-201.
Robinson, J. & Heritage, J. (2006). Physicians` opening questions and patient`
satisfaction. Patient Education and Counseling, 60, 279-285.
Rodriguez, H., Anastario, M., Frankel, R., Odigie, E., Rogers, W., Glahn, T. &
Safran, D. (2008). Can teaching agenda-setting skills to physicians
improve clinical interaction quality? A controlled intervention. BMC
Medical Education, 8, 3.
Roger, J., Darfour, D. Dham, A., Hickman, O., Shaubach, L. & Shepard, K.
(2002). Physiotherapists` use of touch in inpatient settings.
Physiotherapy Research International, 7(3), 170-186.
Rogers, C. & Wallen, J. (1946). Counseling with returned servicemen. New
York: McGraw-Hill.
Rogers, C. (1951). Client-centered therapy. Boston: Houghton Mifflin.
Rogers, C. (1970). Tornar-se pessoa. Lisboa: Moraes Editoras.
Rollnick, S., Kinnersley, P. & Butler, C. (2002). Context-bound communication
skills training: development of a new method. Medical Education, 36,
377-383.
Processos comunicacionais em estudantes de fisioterapia e fisioterapeutas ________________________________________________________________________________________________
398
Ros, W., Janssen, M. & Winnubst, J. (1997). INTERACT-CANCER. Patient
Education and Counseling, 60, 1-2.
Rosenfield, P. & Jones, L. (2004). Striking a balance: Training medical
students to provide empathetic care. Medical Education, 38, 927-933.
Roter D., Hall J., Kern D., Barker, L., Cole, K. & Roca, R. (1995). Improving
physicians' interviewing skills and reducing patients' emotional distress: A
randomized clinical trial. Archives of Internal Medicine, 155, 1877-1884.
Roter, D. & Hall, J. (1987). Physicians` interviewing styles and medical
information obtained from patients. Journal of General Internal Medicine,
2, 325-329.
Roter, D. & Hall, J. (2006). Doctors talking with patients/patients talking with
doctors: Improving communication in medical visits. Westport CT:
Praeger Publishers.
Roter, D. & Larson, S. (2001). The relationship between residents` and
attending physicians` communication during primary care visits: an
illustrative use of the Roter Analysis system. Health Communication,
13(1), 33-48.
Roter, D. & Larson, S. (2002). The Roter interaction analysis system (RIAS):
Utility and flexibility for analysis of medical interactions. Patient Education
and Counseling, 46, 243-251.
Roter, D. (2000). The enduring and evolving nature of the patient-physician
relationship. Patient Education and Counseling, 39, 5-15
Roter, D. (2003). Observations on methodological and measurement
challenges in the assessment of communication during medical
exchanges. Patient Education and Counseling, 50, 17-21.
Roter, D. (2006). The Roter method of interaction process analysis. Baltimor:
The Johns Hopkins University.
Referências bibliográficas ________________________________________________________________________________________________
399
Roter, D., Larson, S., Shinitzky, H., Chernoff, R., Serwint, J., Adamo, G. &
Wissow, L. (2004). Use of an innovative video feedback technique to
enhance communication skills training. Medical Education, 38, 145-157.
Roter, D., Rosenbaum, J., Negri, B., Renaud, D., DiPrete-Brown, L. &
Hernandez, O. (1998). The effects of a continuing medical education
programme in interpersonal communication skills on doctor practice and
patient satisfaction in Trinidad and Tobago. Medical Education, 32, 181-
189.
Roter, D., Stewart, M., Putnam, S., Lipkin, M., Stiles, W. & Inui, T. (1997).
Communication patterns of primary care physicians. Journal of the
American Medical Association, 270, 350-355.
Rothstein, J. (1994). Disability and our identity. Physical Therapy, 74(5), 375-378
Rousseau, P. & Blackburn, G. (2008). The touch of empathy. Journal of
Palliative Care Medicine, 11(10):1299-300
Ruiz-Moral, R., Rodríguez, E., Torres, L. & Torre, J. (2006). Physician-patient
communication: A study on the observed behaviours of specialty
physicians and the ways their patients perceive them. Patient Education
and Counseling, 64, 242-248.
Safran, J., Alden, L. & Davidson, P. (1980). Client anxiety level as a moderator
variable in assertion training. Cognitive Therapy and Research, 4, 189-
200.
Sage, N., Sowden, M., Chorlton, E. & Edeleanu, A. (2008). CBT for chronic
illness and palliative care. West Sussex: Jonh Wiley & Sons, Ltd.
Salmon, P. & Hall, G. (2003). Patient empowerment and control: a
psychological discourse in the service of medicine. Social Science and
Medicine, 57, 1969–1980.
Processos comunicacionais em estudantes de fisioterapia e fisioterapeutas ________________________________________________________________________________________________
400
Salmon, P. & Young, B. (2005). Core assumptions and research opportunities
in clinical communication. Patient Education and Counseling, 58, 225-
234.
Salmon, P. & Young, B. (2009). Dependence and caring in clinical
communication: The relevance of attachment and other theories. Patient
Education and Counseling, 74, 331-338.
Salmon, P., Peters, S., Clifford, R., Iredale, W., Gask, L., Rogers, A., Dowrick,
C., Hughes, J. & Morriss, R. (2006). Why do general practitioners decline
training to improve management of medically unexplained symptoms?
Society of General Internal Medicine, 22, 565-571.
Salter, A. (1949). Conditioned reflex therapy. New York: Capricorn Books.
Sánchez, M. (2001). Effects of assertive communication between doctors and
patients in public health outpatient surgeries in the city of Seville (Spain).
Social Behavior and Personality, 29(1), 63-70.
Sandvik, M., Eide, H., Lind, M., Graugaard, P., Torper, J. & Finset, A. (2002).
Analyzing medical dialogues: Strength and weakness of Roter`s
interaction analysis system (RIAS). Patient Education and Counseling, 46,
235-241.
Santos, M. (1997). Estudo de uma intervenção desenvolvimentista com mães
de crianças com cardiopatia congénita. Dissertação de Mestrado. Lisboa:
Faculdade de Psicologia e Ciências da Educação, Universidade de Lisboa.
Santos, M. (2003). Stress ocupacional e recursos de coping nos técnicos de
diagnóstico e terapêutica – Farmácia, Fisioterapia e Radioterapia.
Abordagem Cognitivista-Desenvolvimentista. Candidatura a Professor-
Coordenador da disciplina de Psicologia da Saúde da Área Cientifica de
Psicologia. Núcleo das Ciências Sociais e Humanas. Escola Superior de
Tecnologia da Saúde de Lisboa.
Referências bibliográficas ________________________________________________________________________________________________
401
Santos, M. (2007). Vivência subjectiva da doença em mães e crianças com
fibrose quística e com diabetes. Dissertação de Doutoramento. Lisboa:
Faculdade de Psicologia e Ciências da Educação, Universidade de Lisboa.
Satterfield, J. & Hughes, E. (2007). Emotion skills training for medical
students: A systematic review. Medical Education, 41, 935-941.
Scavenius, M., Schmidt, S. & Klazinga, N. (2006). Genesis of the professional-
patient relationship in early experience: Qualitative and quantitative
study. Medical Education, 40, 1037-1044.
Schilder, A., Kennedy, C., Goldstone, I., Odgen, R., Hogg, R. &
O`Shaughnessy, M. (2001). “Being deal with as a whole person.” Care
seeking and adherence: the benefits of culturally competent care. Social
Science & Medicine, 52, 1643-1659.
Schofield, P. & Butow, P. (2004). Towards better communication in cancer
care: a framework for development evidence-based interventions. Patient
Education and Counseling, 55, 32-39.
Schofield, T. (2004). Introduction. E., Macdonald, Difficult conversation in
medicine. UK: Oxford University Press.
Schouten, B. & Meeuwesen, L. & Harmsen, H. (2009). GPs` interactional
styles in consultations with Dutch and ethnic minority patients. Journal of
Immigrant Minority Health, 11, 468-475.
Schouten, B. & Meeuwesen, L. (2006). Cultural differences in medical
communication: A review of the literature. Patient Education and
Counseling, 64, 21-34.
Shapiro, S., Lancee, W. & Richards-Bentley, C. (2009). Evaluation of a
communication skills program for first-year medical students at the
University of Toronto. BMC Medical Education, 9, 11.
Processos comunicacionais em estudantes de fisioterapia e fisioterapeutas ________________________________________________________________________________________________
402
Shaw, A., Ibrahim, S., Reid, F., Ussher, M. & Rowlands, G. (2009). Patients`
perspectives of the doctor-patient and information giving across a range
of literacy levels. Patient Education and Counseling, 75, 114-120.
Sheldon, L., Ellington, L., Barrett, R., Dudley, W., Clayton, M. & Rinaldi, K.
(2009). Nurse responsiveness to cancer patient expressions of emotion.
Patient Education and Counseling, 76, 63-76.
Silber, C., Novielli, K., Paskin, D., Brigham, T., Kairys, J., Kane, G. & Veloski,
J. (2006). Use of critical incidents to develop a rating form for resident
evaluation of faculty teaching. Medical Education, 40, 1201-1208.
Silverman, J. (2009). Teaching clinical communication: A mainstream activity
or just a minority sport? Patient Education and Counseling, 76, 361-367.
Silverman, J., Kurtz, S. & Draper, J. (2005). Skills for communication with
patients. Oxford: Radcliffe Publishing, Ltd.
Simpson, M., Buckman, R., Steward, M., Maguire, P., Lipkin, M., Novack, D. &
Till, J. (1991). Doctor-patient communication: the Toronto consensus
statement. British Medical Journal, 303, 1385-1387.
Slater, J. (1990). Effecting personal effectiveness: assertiveness training for
nurses. Journal of Advanced Nursing, 15, 337-356.
Smith, A. & Eatough, V. (2006). Interpretative phenomenological analysis.
Em: G. Breakwell, S. Hammmond, C., Fife-Schaw & J. Smith (Eds).
Research methods in psychology. London: Sage.
Smith, R., Lyles, J., Mettler, J., Stoffelmayr, B., Van Egeren, L. & Marshall, A.
(1998). The effectiveness of intensive training for residents in
interviewing. A randomized, controlled study. Annals of Internal Medicine,
128, 118-126.
Smith-Jentsch, K., Salas, E. & Baker, D. (1996). Training team performance-
related assertiveness. Personnel Psychology, 49, 909-936.
Referências bibliográficas ________________________________________________________________________________________________
403
Socha, M. & Cegala, D. (1998). Patient communication skills training for
improved communication competence in the primary care medical
consultation. Journal of Applied Communication Research, 26(1), 412-
430.
Sousa, E. (1997). Atribuição: da inferência à estratégia de comportamento.
Em: J. Vala e B. Monteiro (cords.), Psicologia Social. Lisboa: Fundação
Calouste Gulbenkian.
Spagnoletti, C., Bui, T., Fischer, G., Gonzaga, A., Rubio, D. & Arnold, R.
(2009). Implementation and evaluation of a web-based communication
skills learning tool for training internal medicine interns in patient-doctor
communication. Journal of Communication in Healthcare, 2(2), 159-172.
Spencer, J. & Silverman, J. (2001). Education for communication: much
already know, so much more to understand. Medical Education, 35, 188-
190.
Spencer, J. & Silverman, J. (2004). Communication education and
assessment: Taking account of diversity. Medical Education, 38, 116-118.
Staiger, T., Jarvik, J., Deyo, R., Martin, B. & Braddock, C. (2005). Brief
Report: Patient-physician agreement as a predictor of outcomes in
patients with back pain. Journal of General Internal Medicine, 20, 935-
937.
Starfield, B., Wray, C., Hess, K., Gross, R., Birk, P. & D`Lugoff, B. (1981). The
influence of patient-practitioner agreement on outcome of care. American
Journal of Public Health, 71, 127-131.
Stein, T., Frankel, R. & Krupat, E. (2005). Enhancing clinician communication
skills in a large healthcare organization: A longitudinal case study. Patient
Education and Counseling, 58, 4-12.
Stenmar, L. & Nordholm, L. (1994). Swedish physical therapists` beliefs on
what makes therapy work. Physical Therapy, 74, 1034-1039.
Processos comunicacionais em estudantes de fisioterapia e fisioterapeutas ________________________________________________________________________________________________
404
Stephenson, R. & Royce, J. (1999). The incidence of alexithymia in
physiotherapy outpatients. Physiotherapy Theory and Practice, 15, 247-
260. The Journal of Family Practice, 49(9), 796-804.
Stewart, M. (1995). Effective physician-patient communication and health
outcomes: a review. Canadian Medical Association Journal, 152(9), 1423-
1433.
Stewart, M., Brown, J., Donner, A., McWhinney, D., Oates, J., Weston, W., &
Jordan, J. (2000). The impact of patient-centered care on outcomes. The
Journal of Family Practice, 49, 796-804.
Stewart, M., Brown, J., Weston, W., McWhinney, I., McWilliam, C. & Freeman,
T., (2006). Patient-Centered Medicine. Transforming the Clinical Method.
London: Radcliffe Medical Press.
Street, R. & Millay, B. (2001). Analyzing patient participation in medical
encounters. Health Communication, 13(1), 61-73.
Street, R., Gordon, H. & Haidet, P. (2007). Physicians` communication and
perceptions of patients: Is it how they look, how they talk, or is it just the
doctor? Social Science & Medicine, 65, 586-598.
Street, R., Krupat, E., Bell, R., Kravitz, R. & Haidet, P. (2003). Beliefs about
control in the physician-patient relationship. Effect on communication in
medical encounters. Journal of General Internal Medicine, 18, 609-616.
Street, R., Makoul, G., Arora, N. & Epstein, R. (2009). How does
communication heal? Pathways linking clinician-patient communication to
health outcomes. Patient Education and Counseling, 74, 295-301.
Sumsion, T. (1997). Client-centred implications of evidence-based practice.
Physiotherapy, 83(7), 373-374.
Sutherland, G., Hegarty, S., White, V., Coffin, J., & Jefford, M. (2007).
Development and evaluation of a brief, peer-led communication skills
Referências bibliográficas ________________________________________________________________________________________________
405
training program for cancer clinicians. Asia-Pacific Journal of Clinical
Oncology, 3, 207-213.
Szybek, K. Gard, G. & Lindén, J. (2000). The physiotherapist-patient
relationship: applying a psychotherapy model. Physiotherapy Theory and
Practice, 16, 181-193.
Tabak, E. (1988). Encouraging patient question asking: A clinical trial. Patient
Education and Counseling, 12, 37-49.
Talvitie, U. & Reunanen, M. (2002). Interaction between physiotherapist and
patients in stroke treatment. Physiotherapy, 88, 77-88.
Talvitie, U. (2000). Socio-affective characteristics and properties of extrinsic
feedback in physiotherapy. Physiotherapy Research International, 5, 173-
188.
Taylor, K. (2009). Paternalism, participation and partnership – The evolution
of patient centeredness in the consultation. Patient Education and
Counseling, 74, 150-155.
Teal, C. & Street, R. (2009). Critical elements of culturally competent
communication in the medical encounter: A review and model. Social
Science & Medicine, 68, 533-543.
Teixeira, J. (2000). Problemas de comunicação em saúde e suas
consequências. Em: I. Trindade e J. Teixeira, Psicologia nos cuidados de
saúde primários. Lisboa: Climepsi.
Thomas, D. (1982). How to conduct an assertion training course for nursing
students: a step-by-step plan for instruction. Journal of Nursing
Education, 21(3), 33-37.
Thomas, V. & Cohn, T. (2006). Communication skills and cultural awareness
courses for healthcare professionals who care for patients with sickle cell
disease. Journal of Advanced Nursing, 53(4), 480–488.
Processos comunicacionais em estudantes de fisioterapia e fisioterapeutas ________________________________________________________________________________________________
406
Thorne, S., Bultz, B. & Baile, W. (2005). In there a cost to poor
communication in cancer care? A critical review of the literature. Psycho-
Oncology, 14, 875-884.
Thorne, S., Harris, S., Mahoney, K., Con, A. & McGuinness, L. (2004). The
context of health care communication in chronic illness. Patient Education
and Counseling, 54, 299-306.
Trummer, U., Mueller, U., Nowak, P., Stidl, T. & Pelikan, J. (2006). Does
physician-patient communication that aims at empowering patients
improve clinical outcome? Patient Education and Counseling, 61, 299-
306.
Tsimtsiou, Z., Kerasidou, O., Efstathiou, N., Papaharitou, S. & Hatzimouratidis,
D. (2007). Medical student`s attitudes toward patient-centeres care: a
longitudinal survey. Medical Education, 41, 146-153.
Tsimtsiou, Z., Papaharitou, S., Kantziou M., Hatzichristou, D. & Krupat, E.
(2005). Patient-Practitioner Orientation Scale (PPOS): Linguistic
adaptation in Greek and validation of a scale that measures attitudes
toward doctor-patient relationship. Primary Health Care, 17, 190-197.
Tyson, S. & Turner, G. (1999). The process of stroke rehabilitation: what
happens and why. Clinical Rehabilitation, 13(4), 322-332.
Vagan, A. (2009). Medical students` perceptions of identity in communication
skills training: A qualitative study. Medical Education, 43, 254-259.
Van Dalen, Hout, J., Wolfhagen, H., Scherpbier, A. & Vleuten, C. (1999).
Factors influencing the effectiveness of communication skills training:
Programme contents outweigh teachers` skills. Medical Teacher, 21, 308-
310.
Van Dalen, J., Bartholomeus, P., Kerkhofs, E., Lulofs, R., Thiel, J., Rethans, J.,
Scherpbier, A. & Vleuten, C. (2001). Teaching and assessing
Referências bibliográficas ________________________________________________________________________________________________
407
communication skills in Maastricht: The first twenty years. Medical
Teacher, 23(3), 245-251.
Waitzkin, H. (1984). Doctor-patient communication: clinical implications of
social scientific research. JAMA, 252, 2441-2446.
Waitzkin, H. (1990). On studying the discourse of medical encounters. Medical
Care, 28(6), 473-487.
Walk, R. (1956). Self-ratings of fear-invoking situation. Journal of Abnormal
and Social Psychological, 52, 171-178.
Watson, P., Morris, R. & Miller, L. (1998). Narcissism and the self as
continuum: correlations with assertiveness and hipercompetitiveness.
Imaginations, Cognition and Personality, 17, 249-259.
White, L. & Jonhson, L. (2002). Relative influence of physicians and patients in
the prescribing decision. International Journal of Medical Marketing, 2, 2,
143-158.
WHO (1993). Doctor-patient interaction and communication. Geneve: Division
of Mental Health, World Health Organization.
Wilkinson, S., Roberts, A. & Aldridge, J. (1998). An evaluation of a
communication skills programme. Palliative Medicine, 12, 12-22.
Willems, S., Maeschalck, S., Deveugele, M., Derese, A. & Maeseneer, J.
(2005). Socio-economic status of the patient and doctor-patient
communication: Does it make a difference? Patient Education and
Counseling, 56, 139-146.
Williams, C., Cantillon, P. & Cochrane, M. (2001). The doctor-patient
relationship: From undergraduate assumptions to pre-registration reality.
Medical Education, 35, 743-747.
Williams, E., Savage, G. & Linzer, M. (2006). A proposed physician-patient
cycle model. Stress and Health, 22, 131-137.
Processos comunicacionais em estudantes de fisioterapia e fisioterapeutas ________________________________________________________________________________________________
408
Williams, J. (1986). Physiotherapy is handling. Physiotherapy, 81, 120-126.
Williams, R., Wessel, J., Gemus, M. & Foster-Seargeant, E. (2002). Journal
writing to promote reflection by physical therapy students during clinical
placements. Physiotherapy Theory and Practice, 18, 5-15.
Williams, S., Weinman, J. & Dale, J. (1998). Doctor-patient communication
and patient satisfaction: a review. Family Practice, 15(5), 480-492.
Wiskin, C., Allan, T. & Skelton, J. (2004). Gender as a variable in the
assessment of final year degree-level communication skills. Medical
Education, 38, 129-137.
Wolpe, J. & Lazarus, A. (1966). Behavior therapy techniques. New York:
Pergamon.
Wolpe, J. (1958). Psychotherapy by reciprocal inhibition. Stanford: Standford
University Press.
Wong, R., Saber, S., Ma, I. & Roberts, J. (2009). Using television shows to
teach communication skills in internal medicine residency. BMC Medical
Education, 9,9.
Word Confederation for Physical Therapy (2008). European Core Standards of
Physiotherapy Practice. Atenas: General Meeting of the European Region
of the Word Confederation for Physical Therapy.
Yamagishi, M., Kobayashi, T., Kobayshi, T., Nagami, M., Shimazu, A. &
Kageyama, T.(2007). Effect of Web-based assertion training for stress
management of Japanese nurses. Journal of Nursing Management, 15,
603-607.
Yudkowsky, R., Downing, S. & Ommert, D. (2006). Prior experiences
associates with residents` scores on a communication and interpersonal
skill OSCE. Patient Education and Counseling, 62, 368-373.
Referências bibliográficas ________________________________________________________________________________________________
409
Zandbelt, L., Smets, E., Oort, F., Godfried, M. & Haes, H. (2007). Patient
participation in the medical specialist encounter: Does physicians`
patient-centered communication matter? Patient Education and
Counseling, 65, 396-406.
Zani, A. & Nogueira, M. (2006). Critical incidents in the teaching-learning
process of a nursing course through the perception of students and
faculty. Revista Latino-Americana de Enfermagem, 14(5), 742-748.
Zebiene, E., Svab, I., Sapoka, V., Kairys, J., Dotsenko, M., Radic, S. & Miholic,
M. (2008). Agreement in patient-physician communication in primary
care: A study from Central and Eastern Europe. Patient Education and
Counseling, 73, 246-250.
Zick, A., Granieri, M. & Makoul, G. (2007). First-year medical sudents`
assessment of their own communication skills: A video-based, open-
ended approach. Patient Education and Counseling, 68, 161-166.
Zoppi, K. & Epstein, R. (2002). Is Communication a skill? Communication
behaviors and being in relation. Family Medicine, 34(5), 319-324.
Legislação portuguesa consultada
Decreto-lei nº 569/99 de 21 de Dezembro.