Referências bibliográficas ________________________________________________________________________________________________ 355 Abdel-Tawab, N. & Roter, D. (2002). The relevance of client-centered communication to family planning settings in developing countries: Lessons from the Egyptian experience. Social Science & Medicine, 54, 1357-1368. Aita, V., McIlvain, H., Backer, E., McVea, K. & Crabtree, B. (2005). Patient- centered care and communication in primary care practice: What is involved? Patient Education and Counseling, 58, 296-304. Alberti, R. & Emmmons, M. (2008). Your perfect right (9ª ed). California: Impact Publishers. Allen, J., Kathleen, L., O`Mara, J., & Judd, B. (2008). Students` predispositions and orientations toward communication and perceptions of instructor reciprocity and learning. Communication Education, 57(1), 20-40. Allen, S., Petrisek, A. & Laliberte, L. (2001). Problems in doctor-patient communication: the case of younger women with breast cancer. Critical Public Health, 11(1), 39-58. Ames, D. & Flynn, F. (2007). What breaks a leader: The curvilinear relation between assertiveness and leadership. Journal of Personality and Social Psychology, 92, 307-324. Ammentorp, J., Sabroe, S., Kofoed, P. & Mainz, J. (2007). The effect of training in communication skills on medical doctors` and nurses` self- eficacy. A randomized controlled trial. Patient Education and Counseling, 66, 270-277. Anastasi, A. (1977). Testes Psicológicos. Brasil: São Paulo. Ançel, G. (2006). Developing empathy in nurses: An inservice training program. Archives of Psychiatric Nursing, 20(6), 249-257.
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
predispositions and orientations toward communication and perceptions
of instructor reciprocity and learning. Communication Education, 57(1),
20-40.
Allen, S., Petrisek, A. & Laliberte, L. (2001). Problems in doctor-patient
communication: the case of younger women with breast cancer. Critical
Public Health, 11(1), 39-58.
Ames, D. & Flynn, F. (2007). What breaks a leader: The curvilinear relation
between assertiveness and leadership. Journal of Personality and Social
Psychology, 92, 307-324.
Ammentorp, J., Sabroe, S., Kofoed, P. & Mainz, J. (2007). The effect of
training in communication skills on medical doctors` and nurses` self-
eficacy. A randomized controlled trial. Patient Education and Counseling,
66, 270-277.
Anastasi, A. (1977). Testes Psicológicos. Brasil: São Paulo.
Ançel, G. (2006). Developing empathy in nurses: An inservice training
program. Archives of Psychiatric Nursing, 20(6), 249-257.
Processos comunicacionais em estudantes de fisioterapia e fisioterapeutas ________________________________________________________________________________________________
356
Andersen, L., DeVellis, B. & DeVellis, R. (1987). Effects of modelling on patient
communication, satisfaction, and knowledge. Medical Care, 25, 1044-
1056.
Anderson, C. & Martin, M. (1995). Communication motives of assertive and
responsive communicators. Communication Research Reports, 12(2),
186-191.
Andrade, G. & Grilo, A. (2004). A relação de ajuda na prestação de cuidados
Baerheim, A. & Alraek, T. (2005). Utilizing theatrical tools in consultation
training. A way to facilitate students` reflection on action. Medical
Teacher, 27, 652-654.
Baling, M. (1955). The doctor, his patient and the illness. Lancet, 1, 683-688.
Bandura, A. (1986). Social foundations of thought and action. New Jersey:
Prentice-Hall.
Barrett, M. (2006). Practical and ethical issues in planning research. Em: G.
Breakwell, S. Hammmond, C., Fife-Schaw & J. Smith (Eds). Research
methods in psychology. London: Sage.
Barros, L. (1992). Intervenção desenvolvimentista para mães de bebés de
risco. Dissertação de Doutoramento. Faculdade de Psicologia e de
Ciências da Educação. Universidade de Lisboa.
Barros, L. (1999). Psicologia Pediátrica. Perspectiva Desenvolvimentista.
Lisboa: Climepsi.
Barry, C., Bradley, C., Britten, N., Barber, N. & Stevenson, F. (2000). Patient`
unvoiced agendas in general practice consultations: qualitative study.
British Medical Journal, 320, 1246-1250.
Barry, C., Stevenson, F., Britten, N., Barber, N. & Bradley, C. (2001). Giving
voice to the lifeworld. More humane, more effective medical care? A
qualitative study of doctor-patient communication in general practice.
Social Science & Medicine, 53, 487-505.
Bayer Institute for Health Care (2001). Essential elements of communication
in medical encounters: The Kalamazoo consensus statement. Academic
Medicine, 76, 390-393.
Beach, M., Roter, D., Wang, N., Duggan, P. & Cooper, L. (2006). Are
physicians` attitudes of respect accurately perceived by patients and
associated with more positive communication behavior. Patient Education
and Counseling, 62, 347-354.
Processos comunicacionais em estudantes de fisioterapia e fisioterapeutas ________________________________________________________________________________________________
358
Beck, A., Rush, J., Shaw, B. & Emery, G. (1979). Cognitive Therapy of
Depression. New York: Guilford.
Beckman, H. & Frankel, R. (1984). The effect of physician behaviour on the
collection of data. Annals of Internal Medicine, 101, 692-696.
Beckman, H. & Frankel, R. (2003). Training practitioners to communicate
effectively in cancer care: it is the relationship that counts. Patient
Education and Counseling, 50, 85-89.
Begley, C. & Glacken, M. (2004). Irish nursing students` changing levels of
assertiveness during their pre-registration programme. Nurse Education
Today, 24, 501-510.
Benbassat, J. & Baumal, R. (2002). A step-wise role playing approach for
teaching patient counseling skills to medical students. Patient Education
and Counseling, 46, 147-152.
Benner, P. (1984). From Novice to expert. Excellence and Power in Clinical
Nursing Practice. California: Addison-Wesley.
Bensing, J., Tromp, F., Dulmen, S., Brink-Muinen, A., Verheul, W. &
Schellevis, F. (2006). Shifts in doctor-patient communication between
1986 and 2002: a study of videotaped general practice consultations with
hypertension patients. BMC Family Practice, 7, 62.
Bensing, J., Verhaak, P. (2004). Communication in medical encounters. Em: A.
Kaptein and J. Weinman (Eds). Health Psychology. Malden: Blackwell
Publishing, Ltd.
Bensing, J., Verhaak, P., Dulmen, A. &, Visser, A. (2000). Communication:
The royal pathway to patient-centered medicine. Patient Education and
Counseling, 39, 1-3.
Bergman, P. (1985). The use of assertiveness training in the clinical
environment. Journal of Nursing Education, 24(1), 33-35.
Berry, D. (2007). Health Communication. Theory and practice. London: Open
University Press.
Blackwell, B. & Gutmann, M. (1986). The management of chronic illness
behavior. Em: S. McHugh & M. Vallis (eds). Illness behavior: A
multidisciplinary model. New York: Plenum.
Blanquicett, C., Amsbary, J., Mills, C. & Powell, L. (2007). Examining the
perceptions of doctor-patient communication. Human Communication,
10(4), 421-436.
Bond, M. (1988). Assertiveness training: Saying no assertively. Part 6. Nursing
Times, 84(14), 63-66.
Bond, M. (1988a). Assertiveness training: Making requests assertively. Part 5.
Nursing Times, 84(13), 77-80.
Bond, M. (1988b). Assertiveness training: Saying no assertively. Part 6.
Nursing Times, 84(14), 63-66.
Bond, M. (1988c). Assertiveness training: Giving compliments and criticism.
Part 7. Nursing Times, 84(14), 75-78.
Bond, M. (1988d). Assertiveness training: Responding to feedback. Part 8.
Nursing Times, 84(16), 75-78.
Bonvicini, K., Perlin, M., Bylund, C., Carrol, G., Rouse, R. & Golstein, M.
(2009). Impact of communication training on physician expression of
empathy in patient encounters. Patient Education and Counseling, 75, 3-
10.
Boon, H. & Stewart, M. (1998). Patient-physician communication assessment
instruments: 1986 to 1996 in review. Patient Education and Counseling,
35, 161-176.
Processos comunicacionais em estudantes de fisioterapia e fisioterapeutas ________________________________________________________________________________________________
360
Booraem, C. & Flowers, J. (1972). Reduction of anxiety and personal space as
a function of assertion training with disturbed neuropsychiatric inpatients.
Psychological Reports, 30, 923-929.
Booth, K., Maguire, P., Butterworth, G. & Hillier, V. (1996). Perceived
professional support and the use of blocking behaviours by hospice
nurses. Journal of Advance Nursing, 24, 522-527.
Borrel-Carrio, F. & Epstein, R. (2004). Preventing errors in clinical practice: A
call for self-awareness. Annals of Family Medicine, 2, 310-316.
Boud, D. & Falchikov, N. (1989). Quantitative studies of student self-
assessment in higher education: a critical analysis of findings. Higher
Education, 18, 529-549.
Bragard, I., Razavi, D., Marchal, S., Merckaert, I., Delvaux, N., Libert, Y.,
Reynaert, C., Boniver, J., Klastersky, J., Scalliet, P. & Etienne, A. (2006).
Teaching communication and stress management skills to junior
physicians dealing with cancer patients: a Belgian interuniversity
curriculum. Support Care Cancer, 14, 454-461.
Bramley, N. & Eatough, V. (2005). The experience of living with Parkinson`s
disease: An interpretative phenomenological analysis case study.
Psychology and Health, 20, 223-235.
Breen, G., Wan, T., Zhang, N., Marathe, S., Seblega, B. & Paek, S. (2009).
Brocki, J. & Wearden, A. (2006). A critical evaluation of the use of
interpretative phenomenological analysis (IPA) in health psychology.
Psychology and Health, 21(1), 87-108.
Brown, J. (2008). How clinical communication has become a core part of
medical education in the UK. Medical Education, 42, 271-278.
Brown, L., Negri, B., Hernandez, O., Dominguez, L., Sanchack, J. & Roter, D.
(2000). An evaluation of the impact of training Honduran health care
providers in interpersonal communication. International Journal for
Quality in Health Care, 12, 495-501.
Burnard, P. & Morrison, P. (2005). Nurses` perceptions of their interpersonal
skills: A descriptive study using six category intervention analysis. Nurse
Education Today, 25, 612-617.
Burnard, P. (1989). Developing critical ability in nurse education. Nurse
Education Today, 9, 271-275.
Burnard, P. (1995). Nurse educators` perceptions of reflection and reflective
practice: A report of a descriptive study. Journal of Advanced Nursing, 21,
1167-1174
Buyck, D. & Lang, F. (2002). Teaching Medical Communication Skills: A Call
for Greater Uniformity. Family Medicine, 34(5), 337-343
Bylund, C. & Makoul, G. (2002). Empathic communication and gender in the
physician-patient encounter. Patient Education and Counseling, 48, 207-
216.
Bylund, C. & Makoul, G. (2005). Examining empathy in medical encounters:
an observational study using the empathic communication coding system.
Health Communication, 18(2), 123-140.
Cabe, C. & Timmins, F. (2003). Teaching assertiveness to undergraduate
nursing students. Nurse Education in Practice, 3, 30-42.
Processos comunicacionais em estudantes de fisioterapia e fisioterapeutas ________________________________________________________________________________________________
362
Caetano, A. (1997). Formação de Impressões. Em: A. Caetano e B. Monteiro,
Cegala, D. (2003). Patient communication skills training: a review with
implications for cancer patients. Patient Education and Counseling, 50,
91-94.
Cegala, D., Marinelli, T. & Post, D. (2000). The effect of patient
communication skills training on treatment compliance in primary care.
Archives of Family Medicine, 9, 57-64.
Cegala, D., McCure, L., Marinelli, T. & Post, D. (2000). The effects of
communication skills training on patients` participation during medical
interviews. Patient Education and Counselling, 41, 209-22.
Chakraborty, M. (2009). Importance of assertiveness at the workplace: A Case
Study. The IUP Journal of Soft Skills, III (3 e 4), 12-18.
Chan, C., Wun, Y., Cheung, A, Dickinson, J., Chan, K., Lee, H. & Yung, Y.
(2003). Communication skill of general practitioners: Any room for
improvement? How much can it be improved? Medical Education, 37,
514-526.
Chant, S., Jenkinson, T, Randle, J. & Russel, G. &, Webb, C. (2002b).
Communication skills training in healthcare: A review of the literature.
Nurse Education Today, 22, 189-202.
Chant, S., Jenkinson, T, Randle, J. & Russel, G. (2002a). Communication
skills: Some problems in nursing education and practice. Journal of
Clinical Nursing, 11, 12-21.
Chartered Society of Physiotherapy (2002). Rules of Professional Conduct.
CSP: London: Chartered Society of Physiotherapy.
Chartered Society of Physiotherapy (2005). Core Standarts of Physiotherapy
Practice. London: Chartered Society of Physiotherapy.
Christen, R., Alder, J. & Bitzer, J. (2008). Gender differences in physicians`
communicative skills and their influence on patient satisfaction in
Processos comunicacionais em estudantes de fisioterapia e fisioterapeutas ________________________________________________________________________________________________
364
gynaecological outpatient consultations. Patient Education and
Counseling, 66, 1474-1483.
Clack, G., Allen, J., Cooper, D. & Head, J. (2004). Personality differences
between doctors and their patients: implications for the teaching of
communication skills. Medical Education, 38, 177-186.
Cleland, J., Foster, K. & Moffat, M. (2005). Undergraduate students` attitudes
to communication skills learning differ, depending on year of study and
gender. Medical Teacher, 27, 246-251.
Clever, S., Levinson, W. & Meltzer, D. (2008). Does doctor-patient
communication affect patient satisfaction with hospital care? Results of an
analysis with a novel instrumental variable. Health Research and
predicts patient satisfaction an adherence. Annals of Behavioral Medicine,
33(3), 262-268.
Daber, S. & Jackson, S. (1987). Role of the physiotherapist in the intensive
care unit. Intensive Care Nursing, 3, 165-171.
Dacre, J., Richardson, J., Noble, L., Stephens, K. & Parker, N. (2004).
Communication skills training in postgraduate medicine: The development
of a new course. Post Graduate Medical Journal, 80, 711-715.
Dahlgren, M, Almquist, A. & Krook, J. (2000). Physiotherapist in Balint group
training. Physiotherapy Research International, 5(2), 85-96.
Darragh, A. & Krieger, S. (2000). “Tears in my eyes cause somebody finally
understood”: Client perceptions of practioners following brain injury. The
American Journal o Occupational Therapy, 55(2), 191-199.
Davis, H. & Fallowfield, L. (1994). Counseling and communication in health
care. London: John Wiley & Sons.
Deccache, A. & Ballekom, K. (2010). From patient compliance to
empowerment and consumer`s choice: Evolution or regression? An
overview of patient education in French speaking European countries.
Patient Education and Counseling, 78, 282-287.
Deluga, R. (1988). The politics of leadership: The relationship between task-
people leadership and subordinate influence. Journal of Organizational
Behavior, 9, 359-366.
Deveugele, M., Derese, A., Maesschalck, S., Willems, S., Driel, M. &
Maeseneer, J. (2005). Teaching communication skills to medical students,
a challenge in the curriculum? Patient Education and Counseling, 58, 265-
270.
Díaz, J., Barreto, P., Galleto, J., Barbero, J., Bayés, R. & Barcia, J. (2009).
Proper information during the surgical decision-making process lowers the
Processos comunicacionais em estudantes de fisioterapia e fisioterapeutas ________________________________________________________________________________________________
366
anxiety of patients with high-grade gliomas. Acta Neurochirurgica, 151,
357-362.
Dibbelt, S., Schaidhammer, M., Fleischer, C. & Greitemann, B. (2009).
Patient-doctor interaction in rehabilitation: The relationship between
perceived interaction quality and long-term treatment results. Patient
Education and Counseling, 76, 328-335.
Dielissen, P., Bottema, B., Verdonk, P., & Lagro-Janssen, T. (2009).
Incorporating and evaluating and integrated gender-specific medicine
curriculum: a survey study in Dutch GP training. BMC Medical Education,
9, 58.
Dieterich, A. (2007). The modern patient – Threat or promise? Physicians`
perspectives on patients` changing attributes. Patient Education and
Counseling, 67, 279-285.
DiMatteo, M. & DiNicola, D. (1982). Achieving patient compliance. New York:
Pergamon Press Inc.
Donaghy, M. & Morss, K. (2000). Guided reflection: a framework to facilitate
and assess reflective practice within the discipline of physiotherapy.
Physiotherapy Theory and Practice, 16, 3-14.
Donavan, J. & Blake, D. (2000). Qualitative study of interpretation of
reassurance among patients attending rheumatology clinics: “just a touch
of arthritis, doctor”? British Medical Journal, 320(7234): 541-544.
Donner, G. & Goering, P. (1982). Helping nurses learn assertiveness. Journal
of Nursing Education, 21(3), 14-19.
Duggan, C. & Dijkers, M. (1999). Quality of life—peaks and valleys: A
qualitative analysis of the narratives of persons with spinal cord injuries.
Duggan, P., Geller, G., Cooper, L. &, Beach, M. (2006). The moral nature of
patient-centeredness: Is it “just the right thing to do?”. Patient Education
and Counseling, 62, 271-276.
Edwards, N., Peterson, W. & Davies, B. (2006). Evaluation of multiple
component intervention to support the implementation of a “Therapeutic
Relationships” best practice guideline on nurses` communication skills.
Patient Education and Counseling, 63, 3-11.
Egnew, R. & Wilson, H. (2009). Faculty and medical students` perceptions of
teaching and learning about the doctor-patient relationship. Patient
Education and Counseling, doi:10.1016/j.pec.2009.08.012
Eide, H., Frankel, R., Haaversen, A., Vaupel, K., Graugaard, P. & Finset, A.
(2004). Listening for feeling: identifying and coding empathic and
potential empathic opportunities in medical dialogues. Patient Education
and Counseling, 54, 291-297.
Eisler, R., Miller, P. & Hersen, M. (1973). Components of assertive behavior.
Journal of Clinical Psychology, 29, 295-299.
Ekerhold, K. & Bergland, A. (2004). The first encounter with Norwegian
psychomotor physiotherapy: patients` experiences, a basis for
knowledge. Scandinavian Journal of Public Health, 32, 403-410.
Ellis, A. (1962). Reason and emotion in psychotherapy. New York: Lyle Stuart-
Citadel.
Ende, J., Kazis, L., Ash, A. & Moskowitz, M. (1989). Measuring patients` desire
for autonomy: Decision making and information-seeking preferences
among medical patients. Journal of General Internal Medicine, 4, 23-30.
Epstein, R., & Hundert, E. (2002). Defining and assessing professional
competence. JAMA, 287, 226-235.
Processos comunicacionais em estudantes de fisioterapia e fisioterapeutas ________________________________________________________________________________________________
368
Escola Superior de Tecnologia da Saúde de Lisboa (2009). Candidatos
2007/08. Resultados do concurso Nacional de acesso ao Ensino Superior.
Serviço de Planeamento e Gestão. Instituto Politécnico de Lisboa.
Evans, B., Stanley, R. & Burrows, G. (1992). Communication skills training
and patients` satisfaction. Health Communication, 4(2), 155-170.
Fachada, O. (2000). Psicologia das Relações Interpessoais. Lisboa: Rumo.
Fadlon, J., Pessach, I. & Toker, A. (2004). Teaching medical students what
they think they already know. Education for Health, 17(1), 35-41.
Fallowfield, L. & Jenkins, V. (1999). Effective communication skills are the key
to good cancer care. European Journal of Cancer, 35(11), 1592-1597.
Fallowfield, L., Jenkins, V., Farewell, V., Saul, J., Duffy, A. & Eves, R. (2002).
Efficacy of a cancer research UK communication skills training model for
oncologists: a randomized controlled trial. The Lancet, 359(23), 650-656.
Fallowfield, L., Lipkin, M. & Hall, A. (1998). Teaching senior oncologists
communication skills: results from phase I of a comprehensive
longitudinal program in the United Kingdom. Journal of Clinical Oncology,
16(5), 1961-1968.
Fallowfield, L., Saul, J. & Gilligan, B. (2001). Teaching Senior Nurses how to
teach communication skills in oncology. Cancer Nursing, 24(3), 185-191.
Farrell, M., Kuruvilla, P., Eskra, K., Christopher, S. & Brienza, R. (2009). A
method to quantify and compare clinicians` assessments of patient
understanding during counseling of standardized patients. Patient
Education and Counseling, 77, 128-135.
Faulkner, A. & Maguire, P. (1984). Teaching ward nurses to monitor cancer
Fernandes, B. (2003). A declaração de Bolonha e o ensino da fisioterapia em
Portugal: opiniões de docentes e estudantes (p. 4-20). Dissertação de
Mestrado em Psicologia. Lisboa: Instituto Superior de Psicologia Aplicada.
Fielding, R. & Llewelyn, S. (1987). Communication training in nursing may
damage your health and enthusiasm: Some warnings. Journal of
Advanced Nursing, 12, 281-290.
Finset, A., Ekeberg, O., Eide, H. & Aspegren, K. (2003). Long term benefits of
communication skills training for cancer doctors. Psycho-Oncology, 12,
686-693.
Firth-Cozens, J. & Payne, R. (1999). Stress in health professionals. London:
Jonh Wiley and Sons.
Flanagan, J. (1954). The critical incident technique. Psychological Bulletin,
51(4), 327-358.
Flowers, J. & Guerra, J. (1974). The use of client coaching in assertion training
with large groups. Community Mental Health Journal, 10(4), 414-417.
Fossum, B. & Arborelius, E. (2004). Patient-centred communication:
Videotaped consultations. Patient Education and Counseling, 54, 163-169.
Fossum, B., Arborelius, E. & Theorell, T. (2002). How physicians experience
patient consultations at on orthopaedic out-patient clinic: a qualitative
study. Patient Education and Counseling, 47, 127-135.
Fradique, F. (1992). Programa desenvolvimentista preventivo da depressão
pós-parto. Dissertação de Doutoramento. Faculdade de Psicologia e
Ciências da Educação. Universidade de Lisboa.
Fragstein, M., Silverman, J., Cushing, A., Quilligan, S. & Salisbury, H. (2008).
UK consensus statement on the content of communication curricula in
undergraduate medical education. Medical Education, 42, 1100-1107.
Processos comunicacionais em estudantes de fisioterapia e fisioterapeutas ________________________________________________________________________________________________
370
Frederikson, L. & Bull, P. (1992). An appraisal of the current status of
communication skills training in British medical schools. Social Science
and Medicine, 34, 515-522.
Frederikson, L. & Bull, P. (1995). Evaluation of a patient education leaflet
designed to improve communication in medical consultations. Patient
Education and Counseling, 25, 51-57.
Freeman, L. & Freeman, P. (1999). Comparative effectiveness of two training
programmes on assertive behaviour. Nursing Standard, 13(38), 32-35.
Freeth, D. & Nicol, M. (1998). Learning clinical skills: An interprofessional
approach. Nurse Education Today, 18, 455-461.
French, M. (2008). Contributo para a aferição e adaptação das escalas Patient-
Practioner Orientation Scale e Communication Skills Attitude Scale.
Mestrado Integrado em Psicologia. Lisboa: Universidade de Lisboa.
Friedman, D., Hahn, S., Quigley, H., Kotak, S., Pharm, B., Kim, E., Onofrey,
M., Eagan, C. & Mardekian, J. (2009). Doctor-patient communication in
glaucoma care. Ophthalmology, 116, 12, 2277-2285.
Friedman, H. & DiMatteo, M. (1989). Health Psychology. Englewood Cliffs NJ:
Prentice Hall.
Furst, L. (1998). Between doctors and patients. The changing balance of
power. Virginia: University Press of Virginia.
Galassi, M. & Galassi, J. (1977). Assert yourself! How to be your own person.
New York: Human Sciences Press.
García-Reyes, W., Lara-Solares, A., Guevara-López, U., Flores-Rebollar, A. &
Castillo, A. (2008). Como de dan las malas noticias de enfermedad
terminal por un grupo médico no especializado en cuidados paliativos.
Gard, G. (2004). Are emotions important for good interaction in treatment
situations? Physiotherapy Theory and Practice, 20, 107-119.
Gard, G., Gyllensten, A., Salford, E. & Ekdahl, C. (2000). Physical therapists`
emotional expressions in interviews about factors important for
interaction with patients. Physiotherapy, 229-240.
Gayle, T. & Lillyman, S. (2006). Learning journals and critical incidents.
Reflective practice for health care professionals. London: Athenaeum
Press, Ltd.
Gerry, E. (1989). An investigation into the assertive behavior of trained nurses
in general hospital settings. Journal of Advanced Nursing, 14, 1002-1008.
Gerteis, M., Edgman-Levitan, S. & Daley, S. (1993). Through the patient`s
eyes: understanding and promoting patient-centred care. San Francisco:
Jossey-Bass.
Giesen, P., Mokkink, H., Hensing, M., Bosch, W. & Grol, R. (2008). Rude or
aggressive patient behaviour during out-of-hours GP care: Challenges in
communication with patients. Patient Education and Counseling, 73, 205-
208.
Gil, F., Sanz, J., Garcia-Vera, M., Leon, J., Medina, S. & Alcover, C. (2005).
Assessing Social Skills in Health Professional Services, European Journal
of Psychological Assessment, 21, 173-181.
Gillespie, R., Florin, D. & Gillam, S. (2004). How is patient-centered care
understood by the clinical, managerial and lay stakeholders responsible
for promoting this agenda? Health Expectations, 7, 142-148.
Goldman, R., Sullivan, A., Back, A., Alexander, S., Matsuyama, R. & Lee, S.
(2009). Patients` reflections on communication in the second-opinion
haematology-oncology consultation. Patient Education and Counselling,
doi: 10.1016/j.pec.2008.11.016.
Processos comunicacionais em estudantes de fisioterapia e fisioterapeutas ________________________________________________________________________________________________
372
Graugaard, P., Eide, H. & Finset, A. (2003). Interaction analysis of physician-
patient communication: The influence of trait anxiety on communication
and outcome. Patient Education and Counseling, 49, 149-156.
Greenfield, B. (2006). The meaning of caring in five experienced physical
therapists. Physiotherapy Theory and Practice, 22(4), 175-187.
Grilo, A. (1999). Estudo Desenvolvimentista das significações dos
seropositivos para VIH/SIDA. Dissertação de Mestrado. Lisboa: Faculdade
de Psicologia e Ciências da Educação, Universidade de Lisboa.
Gude, T., Baerheim, A., Holen, A., Anvik, T, Finset, A., Grimstad, H.,
Hjortdahl, P., Risberg, T. & Vaglum, P. (2005). Comparing self-report
communication skills of medical students in traditional and integrated
curricula: A nationwide study. Patient Education and Counseling, 58, 271-
Gyllensten, A., Gard, G., Salford, E. & Ekdahl, C. (1999). Interaction between
patient and physiotherapist: a qualitative study reflecting the
physiotherapist’s perspective. Physiotherapy Research International, 4
(2), 89-109.
Gysels, M., Richardson, A. & Higginson, I. (2005). Communication training for
health professionals who care for patients with cancer: a systematic
review of training methods. Support Care Cancer, 13, 356-366.
Hack, T., Degner, L. & Parker, P. (2005). The communication goals and needs
of cancer patients: a review. Psycho-Oncology, 14, 831-845.
Haes, H. & Bensing, J. (2009). Endpoint in medical communication research,
proposing a framework of functions and outcomes. Patient Education and
Counseling, 74, 287-294.
Haes, H. (2006). Dilemmas in patient centeredness and shared decision
making: A case for vulnerability. Patient Education and Counseling, 62,
291-298.
Haes, J., Oort, F. & Hulsman, R. (2005). Summative assessment of medical
students` communication skills and professional attitudes through
observation in clinical practice. Medical Teacher, 27(7), 583-589.
Hagihara, A. & Tarumi, K. (2006). Doctor and patient perceptions of the level
of doctor explanation and quality of patient-doctor communication.
Scandinavian Journal of Caring Science, 20, 143-150.
Haidet, P., Dains, J., Paterniti, D., Hechtel, L., Chang, T., Tseng, E. & Rogers,
J. (2002). Medical student attitudes toward the doctor-patient
relationship. Medical Education, 36, 368-574.
Hajet, P., Najberg, E. & Cushing, A. (2000). Medical students` concerns about
communicating with patients. Medical Education, 34, 656-658.
Hall, J. (2003). Some observations on provider-patient communication
research. Patient Education and Counseling, 50, 9-12.
Processos comunicacionais em estudantes de fisioterapia e fisioterapeutas ________________________________________________________________________________________________
374
Hall, J., Roter, D., Blanch, D. & Frankel, R. (2009). Observer-rated rapport in
interactions between medical students and standardized patients. Patient
Education and Counseling, 76, 323-327.
Hallet, C. (1997). Learning through reflection in the community: the relevance
of Schon`s theories of coaching to nursing education. Journal of Nursing
Studies, 34(2), 103-110.
Haq, C., Steele, D., Marchand, L., Seibert, C. & Brody, D. (2004). Integrating
the art and science of medical practice: innovations in teaching medical
communication skills. Family Medicine, 36 (January suppl.), S43-S50)
Hargie, O. & Dickson, D. (2004). Skilled interpersonal communication.
Research, theory and practice. London: Routledge.
Hart, C., Drotar, D., Gori, A. & Lewin, L. (2006). Enhancing parent-provider
communication in ambulatory pediatric practice. Patient Education and
Counseling, 63, 38-46.
Hartog, C. (2009). Elements of effective communication - Rediscoveries from
homeopathy. Patient Education and Counseling, 77, 172-178.
Hate, D. & Ferrara, E. (2001). Becoming a doctor: fostering humane
caregivers though creative writing. Patient Education and Counseling, 45,
13-22.
Hatem, D., Mazor, K., Fischer, M., Philbin, M. & Quirk, M. (2008). Applying
patient perspectives on caring to curriculum development. Patient
Education and Counseling, 72, 367-373.
Heaven, C. & Maguire, P. (1996). Training hospice nurses to elicit patients
concerns. Journal of Advance Nursing, 23, 280-286.
Heaven, C. (2004), Communication in a multiprofessional setting. In: E.
Macdonald, Difficult conversations in medicine. New York: Oxford Press.
Herman, S. (1978). Becoming assertive. A guide for nurses. NY: D. Van
Nostrand Company
Higgs, J. & Titchen, A. (2001). Rethinking the practice-knowledge interface in
an uncertain world: a model for practice development. British Journal of
Occupational Therapy, 64(11), 526-533.
Hobma, S., Ram, P., Muijtjens, A., Grol, R. & Vleuten, C. (2004). Setting a
standart for performance assessment of doctor-patient communication in
general practice. Medical Education, 38, 1244-1252.
Hojat, M., Gonnella, J., Mangione, S., Veloski, J., Erdmann, J., Callahan, C. &
Magee, M. (2002). Empathy in medical students as related to academic
performance, clinical competence and gender. Medical Education, 36,
522-527.
Holland, J. & Rowland, J. (1990). Handbook of Psychooncology. Oxford:
Oxford University Press.
Holmström, I. & Rosenqvist, U. (2001). A change of the physicians`
understanding of the encounter parallels competence development.
Patient Education and Counseling, 42, 271-278.
Hullman, G. & Daily, M. (2008). Evaluating Physician communication
competence scales: A replication and extension. Communication Research
Reports, 24(4), 316-322.
Hulsman, R. & Steele, D. (2006). From patient education to health professions
education: Introducing the new section on medical education.
Hulsman, R. (2009). Shifting goals in medical communication. Determinants of
goal detection and responsive formation. Patient Education and
Counseling, 74, 302-308.
Hulsman, R., Mollema, E., Hoos, A., Haes, J. & Donnison-Speijer, J. (2004).
Assessment of medical communication skills by computer: assessment
method and student experiences. Medical Education, 38, 813-824.
Processos comunicacionais em estudantes de fisioterapia e fisioterapeutas ________________________________________________________________________________________________
376
Hulsman, R., Mollema, E., Oort, F., Hoos, A. & Haes, J. (2006). Using
standardized video cases for assessment of medical communication skills.
Patient Education and Counseling, 60, 24-31.
Hulsman, R., Ros, W., Janssen, M. & Winnubst, J. (1997). INTERACT-CANCER.
The development and evaluation of a computer-assisted course on
communication skills for medical specialists in oncology. Patient Education
and Counseling, 30, 129-141.
Hulsman, R., Ros, W., Winnusbst, J. & Bensing, J. (1999). Teaching clinically
experienced physicians communication skills. A review of evaluation
studies. Medical Education, 33, 655-668.
Hulsman, R., Ros, W., Winnusbst, J. & Bensing, J. (2002). The effectiveness of
a computer-assisted instruction programme on communication skills of
medical specialists in oncology. Medical Education, 36, 125-134.
Humphris, G. & Kaney, S. (2000). The objective structured video exam for
assessment of communication skills. Medical Education, 34, 939-945.
Humphris, G. & Kaney, S. (2001). Assessing the development of
communication skills in undergraduate medical students. Medical
Education, 35, 225-231.
Humphris, G. (2002). Communication skills knowledge, understanding and
OSCE performance in medical trainees: a multivariate prospective study
using structural equation modelling. Medical Education, 36, 842-852.
Jacobsen, T., Baerheim, A., Lepp, M. & Schei, E. (2006). Analysis of role-play
in medical communication training using a theatrical device the fourth
wall. BMC Medical Education, 6, 51.
Jacquemet, S., Lacroix, A., Perrolini, M., Golay, A. & Assal, J. (1998).
Qualitative evaluation of courses intended for patient suffering from
chronic diseases. New observation method for the continuous training of
the healthcare team. Patient Education and Counseling, 34, 201-212.
Jahng, K., Martin, L., Golin, C. &, DiMatteo, M. (2005). Preferences for medical
collaboration: Patient-physician congruence and patient outcomes.
Patient Education and Counseling, 57, 308-314.
Jakubowski, P. & Lange, A. (1978). The assertive option. Your rights and
responsibilities. Illinois: Research Press Company.
Jangland, E., Gunningberg, L. & Carlsson, M. (2009). Patients` and relatives`
complaints about encounters and communication in health care: Evidence
for quality improvement. Patient Education and Counseling, 75, 199-204.
Jarrett, N. & Payne, S. (1995). A selective review of the literature on nurse-
patient communication: has the patient`s contribution been neglected?
Journal of Advanced Nursing, 22, 72-78.
Jarvinen, K. (1955). Can ward rounds be dangerous to patients with
myocardial infarction? British Medical Journal, 1, 318-320.
Jenkins, V. & Fallowfield, L. (2002). Can communication skills training alter
physicians` beliefs and behaviour in clinics? Journal of Clinical Oncology,
20(3), 765-769.
Joyce-Moniz, L. & Barros, L. (2005). Psicologia da doença para cuidados de
saúde: desenvolvimento e intervenção. Lisboa: Edições Asa.
Joyce-Moniz, L. (1988). Terapia epistemological y constructivismo. Em: M.
Mahoney e A. Freeman (Eds.), Cognición y psicoterapia. Barcelona:
Ediciones Paidós.
Joyce-Moniz, L. (1989). Structures, dialectics and regulation in applied
constructivism: from development psychopathology to individual drama
therapy. Em: O. Gonçalves (Ed.), Advances in the cognitive therapies
(pp. 45-89). Porto: APPORT.
Joyce-Moniz, L. (1993). Psicopatologia do desenvolvimento do adolescente e
do adulto. Lisboa: McGraw-Hill.
Processos comunicacionais em estudantes de fisioterapia e fisioterapeutas ________________________________________________________________________________________________
378
Joyce-Moniz, L. (2005). Guia de metodologias comportamentais e cognitivas
para psicólogos e educadores. Em: A modificação do comportamento:
Teoria e prática da psicoterapia e psicopedagogia comportamentais (5ª
ed). Lisboa: Horizonte.
Kaplan, D. (1982). Behavioral, cognitive, and behavioural-cognitive
approaches to group assertion training therapy. Cognitive Therapy and
Research, 6, 3, 301-314.
Keeffe, M., Darling, J. & Natesan, N. (2008). Effective 360º management
enhancement: The role of style in developing a leadership team.
Organization Development Journal, 26(2), 89-107.
Kelly, M. & Fenlon, N. (2003). “Attitude awareness” – helping students make
the link between attitudes and interpersonal behaviour. Medical
Education, 37, 1025-1049.
Kemper, K., Foy, J., Wissow, L. & Shore, S. (2008). Enhancing communication
skills for pediatric visits through on-line training using video
demonstrations. BMC Medical Education, 8, 8.
Kennifer, S., Alexander, S., Pollak, K, Jeffreys, A., Olsen, M., Rodriguez, K.,
Arnold, R. & Tulsky, J. (2009). Negative emotions in cancer care: Do
oncologists` responses depend on severity and type of emotion? Patient
Education and Counseling, 76, 51-56.
Kerr, J., Engel, J., Schlesinger-Raab, A., Sauer, H. & Hölzel, D. (2003).
Doctor-Patient communication. Results of a four-year prospective study in
rectal cancer patients. Diseases of the Colon & Rectum, 46, 1038-1046.
Kerssens, J., Sluijs, E., Verhaak, P., Knibbe, H., & Hermans, I. (1999).
Educating patient educators: Enhancing instructional effectiveness in
physical therapy for low back pain patients. Patient Education and
Kilkus, S. (1993). Assertiveness among professional nurses. Journal of
Advanced Nursing, 18, 1324-1330.
Kindelan, K & Ken, G. (1987). Concordance between patient`s information
preferences and general practitioners` perceptions. Psychological Health,
1, 399-409.
Kinnersley, P. & Spencer, J. (2008). Communication skills teaching comes of
age. Medical Education, 42, 1052-1053.
Kisner, C. & Colby, L. (2005). Exercícios Terapêuticos. Fundamentos e
Técnicas. São Paulo: Editora Manole, Ldt.
Kjeldmand, D., Holmstrom, I. & Rosenqvist, U. (2006). How patient-centred
am I? A new method to measure physicians` patient-centredness.
Patient Education and Counseling, 62, 31-37.
Klaber-Moffett, J. & Richardson, P. (1997). The influence of the
physiotherapist-patient relationship on pain and disability. Physiotherapy
Theory and Practice, 13, 89-96.
Klitzman, R. (2007). “Patient-time”, “doctor-time”, and “institution-time”:
Perceptions and definitions of time among doctors who become patients.
Patient Education and Counseling, 66, 147-155.
Koropchak, C., Pollak, K., Arnold, R., Alexander, S., Skinner, C., Olsen, M.,
Jeffreys, A., Rodriguez, K., Abernethy, A. & Tulsky, J. (2006). Studying
communication in oncologist-patient encounters: The SCOPE trial.
Palliative Medicine, 20, 813-819.
Krahn, G. & Eisert, D. (2000). Qualitative methods in clinical psychology. Em:
D. Drotar (ed.), Handbook of research in pediatric and clinical child
psychology (pp. 145-164). New York: Plenum Press.
Kramer, A., Düsman, H., Tan, L., Jansen, J., Grol, R. & Vleuten, C. (2004).
Acquisition of communication skills in postgraduate training for general
practice. Medical Education, 38, 158-167.
Processos comunicacionais em estudantes de fisioterapia e fisioterapeutas ________________________________________________________________________________________________
380
Kreps, G. & Neuhauser, L. (2010). New directions in eHealth communication:
Opportunities and challenges. Patient Education and Counseling, 78, 329-
336.
Kruijver, I., Kerkstra, A., Bensing, J. & Wiel, H. (2000a). Nurse-patient
communication in cancer care. A review of literature. Cancer Nursing, 23,
20-31.
Kruijver, I., Kerkstra, A., Bensing, J. & Wiel, H. (2001). Communication skills
or nurses during interactions with simulated cancer patients. Journal of
Advanced Nursing, 34(6), 772-779.
Kruijver, I., Kerkstra, A., Francke, A., Bensing, J., Harry, B. &, Wiel, H.
(2000b). Evaluation of communication training programs in nursing care:
a review of the literature. Patient Education and Counseling, 39, 129-145.
Krupat, E., Bell, R., Kravitz, R., Thom, R. & Azard,, R. (2001). When
physicians and patients think alike: patient-centered beliefs and their
impact on satisfaction and trust. The Journal of Family Practice, 50(12),
1057-1062.
Krupat, E., Hsu, J., Irish, J. Schmittdiel, J. & Selby, J. (2004). Matching
patients and practitioners based on beliefs about care: Results of a
randomized controlled trial. American Journal of Managed Care, 10, 814-
822.
Krupat, E., Rosenkranz, S., Yeager, C., Barnard, K., Putnam, S. & Inuit, T.
(2000a). The practice orientations of physicians and patients: the effect
of doctor-patient congruence on satisfaction. Patient Education and
Counseling, 39, 49-59.
Krupat, E., Yeager, C. & Putnam, S. (2000b). Patient role orientations doctor-
patients fit, and visit satisfaction. Psychology & Health, 15, 707-719.
Kuntze, J., Molen, H. & Born, M. (2007). Progress in mastery of counselling
communication skills. European Psychologist, 12(4), 301-313.
Kurtz, S., Silverman, J. & Draper, J. (2005). Teaching and learning
communication skills in medicine. Oxford: Radcliffe Publishing.
La Monica (1978). Empathy: educating nurses in professional practice. Journal
of Nursing Education, 17(2), 3.11
Laidlaw, T., Kaufman, D., MacLeod, H., Zanten, S., Simpson, D. & Wrixon, W.
(2006). Relationship of resident characteristics, attitudes, prior training
and clinical knowledge to communication skills performance. Medical
Education, 40, 18-25.
Laidlaw, T., Kaufman, D., Sargean, J., MacLeod, H., Blake, K. & Simpson, D.
(2007). What makes a physician an exemplary communicator with
patients? Patient Education and Counseling, 68, 153-160.
Laidlaw, T., MacLeod, H., Kaufman, D., Langille, D. & Sargean, J. (2002).
Implementing a communication skills programme in medical school:
Needs assessment and programme change. Medical Education, 36, 115-
124.
Laine, C. & Davidoff, F. (1996). Patient-centered medicine. A professional
evolution. JAMA, 275(2), 152-156.
Lamiani, G., Meyer, E., Rider, E., Browning, D., Vegni, E., Mauri, E., Moja, E. &
Truog, R. (2008). Assumptions and blind spots in patient-centredness:
action research between American and Italian health care professionals.
Medical Education, 42, 712-720.
Lane, C. & Rollnick, S. (2007). The use of simulated patients and role-play in
communication skills training: a review of the literature t August 2005.
Patient Education and Counseling, 67, 13-20.
Lane, C., Hood, K. & Rollnick, S. (2008). Teaching motivational interviewing:
Using role play is as effective as using simulated patients. Medical
Education, 42, 637-644.
Processos comunicacionais em estudantes de fisioterapia e fisioterapeutas ________________________________________________________________________________________________
382
Lange, A. & Jakubowski, P. (1976). Responsible assertive behavior.
Champaign, Il: Research Press.
Lange, I., Myhren, H., Ekeberg, O. & Stokland, O. (2006). Patient`s
satisfaction and distress compared with expectations of the medical staff.
Patient Education and Counseling, 63, 118-125.
Langendoen, J. (2004). The patient-centredness of evidence-based practice. A
case example to discuss the clinical application of the bio-psychosocial
model. Manual Therapy, 9, 228-233.
Langille, D., Kaufman, D., Laidaw, T., Sargeant, J. & MacLeod, H. (2001).
Faculty attitudes towards medical communication and their perceptions of
students` communication skills training at Dalhousie University. Medical
Education, 35, 548-554.
Larivaara, P., Taanila, A., Huttunen, I., Väisänen, E., Moilanen, I. & Kiuttu, J.
(2000). From biomedical teaching to biopsychosocial education: a process
of change in a Finnish medical school. Journal of Interprofessional Care,
14(4), 375-385.
Lawrence, W. (2008). Advancing health literacy: Building health
communication from the patient side. Journal of Communication in
Healthcare, 1(2), 182-193.
Lazarus, A. (1971). Behavior therapy and beyond. New York: McGraw-Hill.
Leckie, J., Bull, R. & Vrij, A. (2006). The development of a scale to discover
outpatient`s of the relative desirability of different elements of doctors`
communication behaviours. Patient Education and Counseling, 64, 69-77.
Lee, K., Seow, A., Luo, N. & Koh, D. (2008). Attitudes towards the doctor-
patient relationship: a prospective study in an Asian medical school.
Leventhal, H., Nerenz, D. & Steele, D. (1984). Illness representations and
coping with health threats. Em: A. Baum, S. Taylor e J. Singer (1984),
Handbook of Psychology and Health. New York: Lawrence Erlbaum.
Levinson, W., Gorawara-Bhat, R. & Lamb, J. (2000). A study of patient clues
and physician responses in primary care and surgical settings. Journal of
the American Medical Association, 284, 1021-1027.
Levinson, W., Stiles, W., Inui, T. & Engle, R. (1993). Physician frustration in
communication with patients. Medical Care, 31(4), 285-295.
Lewis, B. & Wissow, L. (2004). Who will train the trainers? Patient Education
and Counseling, 54, 131-132.
Lewis, B. (2005). Commentary on enhancing clinician communication skills in
a large healthcare organization. Patient Education and Counseling, 58, 1-
3.
Lewis, C., Pantell, R. & Sharp, L. (1991). Increasing patient knowledge,
satisfaction, and involvement: randomized trial of a communication
intervention. Pediatrics, 88, 351-358.
Ley, P. (1981). Professional non-compliance. A neglected problem. British
Journal of Clinical Psychology, 20, 151-154.
Ley, P. (1988). Communication with patients: Improving communication,
satisfaction and compliance. London: Chapman Hall.
Ley, P. (1997). Communication with patients: Improving communication
satisfaction and compliance. Chelthham: Stanley Thornes Publishers.
Lick, J. & Katkin, E. (1976). Assessment of anxiety and fear. Em: M. Hersen &
A. S. Bellack (Eds.). Behavioral assessment: A practical handbook. New
York: Pergamon Press.
Lin, Y., Shiah, I., Chang, Y., Lai, T., Wang, K. & Chou, K. (2004). Evaluation of
an assertiveness training program on nursing and medical students`
Processos comunicacionais em estudantes de fisioterapia e fisioterapeutas ________________________________________________________________________________________________
384
assertiveness, self-esteem, and interpersonal communication satisfaction.
Nurse Education Today, 24, 656-665.
Lincoln, R. (1993). Promotion of health in elderly. Em: B. Long, W. Phipps & V.
Cassmeyer (eds), Medical Surgical Nursing: A nursing process approach.
St Louis: Mosby.
Lindquist, I., Engard, M., Gardham, L., Poland, F. & Richardson, B. (2006).
Development pathways in learning to be a physiotherapist. Physiotherapy
Research International, 11(3), 129-139.
Little, P., Everitt, H. Williamson, I, Warner, G., Moore, M., Gould C., Ferrier, K.
& Payne, S. (2001a). Preferences of patients for patient centred approach
to consultation in primary care: observational study. British Medical
Journal, 322, 1-7.
Little, P., Everitt, H. Williamson, I., Warner, G., Moore, M., Gould C., Ferrier,
K. & Payne, S. (2001b). Observational study of effect of patient
centredness and positive approach on outcomes of general practice
consultations. British Medical Journal, 323, 908-911.
Lloyd, C. & Maas, F. (1992). Interpersonal skills and occupational therapy.
British Journal of Occupational Therapy, 55(10), 379-382.
Lopes, A. (1994). Desenvolvimento pessoal e profissional dos fisioterapeutas:
papel e modalidades da formação contínua. Dissertação de Mestrado em
Ciências da Educação. Faculdade de Psicologia e Ciências da Educação.
Universidade de Lisboa.
Lopes, A. (2004). Implementação do processo de Bolonha a nível nacional, por
áreas de conhecimento. Tecnologias da saúde. Relatório Final
Lurie, S., Mooney, C., Nofziger, A., Meldrum, S. & Epstein, R. (2008). Further
challenges in measuring communication skills: accounting for actor
effects in standardized patient assessments. Medical Education, 42, 662-
668.
Lussier, M. & Richard, C. (2008). Because one shoe doesn`t fit all. A
repertoire of doctor-patient relationship. Canadian Family Physician, 54,
1089-1092.
Macdonald, E. (2004). Difficult conversation in medicine. UK: Oxford
University Press.
Madan, A. (1998). Comparison of simulated patient and didactic methods of
teaching HIV risk assessment to medical residents. American Journal of
Preventive Medicine, 15, 114-119.
Maguire, P. & Faulkner, A. (1988). Improving the counseling skills of doctors
and nurses in cancer care. British Medical Journal, 297, 847-849.
Maguire, P. & Pitceathly, C. (2002). Key communication skills and how to
acquire them. British Medical Journal, 325, 697-700.
Maguire, P. & Pitceathly, C. (2004). Dealing with strong emotions and difficult
personalities. In E. Macdonald, Difficult conversation in medicine. UK:
Oxford University Press.
Maguire, P. Fairbairn, S. & Fletcher, C. (1986a). Consultation skills of young
doctors. 1. Benefits of feedback training in interviewing as student
persist. British Medical Journal, 292, 1573-1576.
Maguire, P. Fairbairn, S. & Fletcher, C. (1986b). Consultation skills of young
doctors. 2. Most young doctors are bad at giving information. British
Medical Journal, 292, 1576-1578.
Maguire, P., Booth K., Elliott, C. & Jones, B. (1996). Helping health
professionals involved in cancer care acquire key interviewing skills – the
impact of workshops. European Journal of Cancer, 32, 1486-1489.
Processos comunicacionais em estudantes de fisioterapia e fisioterapeutas ________________________________________________________________________________________________
386
Makoul, G. & Schofield, T. (1999). Communication teaching and assessment in
medical education: an international consensus statement. Patient
Education and Counseling, 137, 191-195.
Makoul, G. (1998). Communication research in medical education. In: L.
Jackson e D. Duffy (eds). Health communication research: A guide to
developments and directions. Westport: Greenwood Press.
Makoul, G. (2001a). Essential elements of communication in medical
encounters: the Kalamazoo consensus statement. Academic Medicine
2001, 76(4): 390-393.
Makoul, G. (2001b). The SEGUE framework for teaching and assessing
communication skills. Patient Education and Counseling, 45, 23-34.
Makoul, G. (2003). The interplay between education and research about
patient-provider communication. Patient Education and Counseling, 50,
79-84.
Makoul, G. Arnston, P. & Schofield, T. (1995). Health promotion in primary
care: physician-patient communication and decision about prescription
medications. Social Science & Medicine, 41, 1241-1254.
Mallinger, J., Griggs, J. & Shields, C. (2005). Patient-centered care and breast
cancer survivors` satisfaction with information. Patient Education and
Counseling, 57, 342-349.
Marita, P., Leena, L. & Tarja, K. (1999). Nurse` self-reflection via videotaping
to improve communication skills in health counseling. Patient Education
and Counseling, 36, 3-11.
Marvel, M., Epstein, R., Flowers, K., & Beckman, H. (1999). Soliciting the
patient`s agenda: Have we improved? Journal of the American Medical
Mast, M., Kindlimann, A. & Langewitz, W. (2005). Recipient`s perspective on
breaking bad news: How you put it really makes a difference. Patient
Education and Counseling, 58, 244-251.
Mathison, D. (2001). Sex differences in the perception of assertiveness among
female managers. The Journal of Social Psychology, 126(5), 599-606.
Matos, P. & Pereira, M. (2002). Psicoterapia com doentes oncológicos e seus
familiares: Pertinência e objectivos gerais. Em: MG Pereira e C. Lopes, O
doente oncológicos e a sua família. Lisboa: Climepsi.
May, S. (2001). Patient satisfaction with management of back pain: part 2: An
explorative, qualitative study into patient`s satisfaction with
physiotherapy. Physiotherapy, 87(1), 10-20.
Maynard, D. & Heritage, J. (2005). Conversation analysis, doctor-patient
interactions and medical communication. Medical Education, 39, 428-435.
Mazor, K., Haley, H., Sulluvan, K. & Quirk, M. (2007). The video-based test of
communication skills: Description, development, and preliminary findings.
Teaching and learning in Medicine, 10(2), 162-167.
McCann, S. & Weinman, J. (1996). Empowering the patient in the
consultation: A pilot study. Patient Education and Counseling, 27, 227-
234.
McCartan, P. & Hargie, O. (1990). Assessing assertive behavior in student
nurses : a comparison of assertion measures. Journal of Clinical Nursing,
15, 1370-1376.
McCartan, P. & Hargie, O. (2004a). Effects of nurses` sex-role orientation on
positive and negative assertion. Nursing and Health Sciences, 6, 45-49.
McCartan, P. & Hargie, O. (2004b). Assertiveness and caring: Are they
compatible? Journal of Clinical Nursing, 13, 707-713.
Processos comunicacionais em estudantes de fisioterapia e fisioterapeutas ________________________________________________________________________________________________
388
McConville, S. & Lane, A. (2006). Using on-line video clips to enhance self-
efficacy toward dealing with difficult situations among nursing students.
Nurse Education Today, 26, 200-208.
McFall, R. & Lillesand, D. (1971). Behavioral rehearsal with modeling and
coaching in assertion training. Journal of Abnormal Psychology, 77, 3,
313-323.
McFall, R. & Marston, A. (1970). An experimental investigation of behaviour
rehearsal in assertive training. Journal of Abnormal Psychology, 76, 295-
303
McFall, R. & Twentyman, C. (1973). Four experiments on the relative
contributions of rehearsal, modeling, and coaching to assertion training.
Journal of Abnormal Psychology, 81, 3, 199-218.
McGilton, K., Irwin-Robinson, H., Boscart, V. & Spanjevic, L. (2006).
Communication enhancement: nurse and patient satisfaction outcomes in
a complex continuing care facility. Journal of Advanced Nursing, 54(1),
35-44.
McIntyre, T., Jeffrey, D. & McIntyre, S. (1984). Assertion training: the
effectiveness of a comprehensive cognitive-behavioral treatment package
with professional nurses. Behaviour Research and Therapy, 22(3), 311-
318.
McLeod, J. (2007). Counseling Skill. London: Open University Press, McGraw-
Hill
McWhinney, I. (1989). The need for a transformed clinical method. Em: M.
Steward and D. Rotter (eds), Communicating with Medical Patients.
Newbury Park: Sage Publications Inc.
Mead, J. (2000). Patient Partnership. Physiotherapy, 86(6), 282-284.
Mead, N. & Bower, P. (2000a). Patient-centredness: a conceptual Framework
and review of the empirical literature. Social Science & Medicine, 51,
1087-1110.
Mead, N. & Bower, P. (2000b). Measuring patient-centredness: a comparison
of three observation-based instruments. Patient Education and
Counseling, 39, 71-80.
Meichenbaum, D. & Turk, D. (1987). Facilitating Treatment Adherence: a
practitioner`s guidebook. New York: Plenum Press.
Melo, M. (2005). Comunicação com o doente. Certezas e incógnitas. Loures:
Lusociência.
Mercer, L., Tanabe, P., Pang, P., Gisondi, M., Courtney, D., Engel, K., Donlan,
S., Adams, J., & Makoul, G. (2008). Patient perspectives on
communication with the medical team: Pilot study using the
communication assessment tool-team (CAT-T). Patient Education and
Counseling, 73, 220-223.
Michie, S., Miles, J. & Wienman, J. (2003). Patient-centredness in chronic
illness: What is it and does it matter? Patient Education and Counseling,
51, 197-206.
Milan, F., Parish, S. & Reichgott, M. (2006). A model for educational feedback
based on clinical communication skills strategies: Beyond the “feedback
sandwich”. Teaching and Learning in Medicine, 18(1), 42-47.
Minghella, E. & Benson, A. (1995). Developing reflective practice in mental
health nursing through critical incident analysis. Journal of Advanced
Nursing, 21, 205-213.
Mishra, P., Hansen, E., Sabroe, S. & Kafle, K. (2006). Adherence is associated
with the quality of professional-patient interaction in Directly Observed
Treatment Short-course, DOTS. Patient Education and Counseling, 63,
29-37.
Processos comunicacionais em estudantes de fisioterapia e fisioterapeutas ________________________________________________________________________________________________
390
Mjaaland, T. & Finset, A. (2009). Communication skills training for general
practitioners to promote patient coping: The GRIP approach. Patient
Education and Counseling, 76, 84-90.
Moffat, M., Foster, K. & Cleland, J. (2005). Undergraduate students` attitudes
to communication skills learning differ depending on year of study and
gender. Medical Teacher, 27(3), 246-251.
Moore, M. (2008). What does patient-centred communication mean in Nepal?
Medical Education, 42, 18-26.
Mueller, P., Barrier, P., Call, T., Duncan, A., Hurley, D., Multari, A., Rabatin, J.
& Li, J. (2006). Views of new internal medicine faculty of their
preparedness and competence in physician-patient communication. BMC
Medical Education, 6, 30.
Mukohara, K., Kitamura, K., Wakabayashi, H., Abe, k., Sato, J. & Ban, N.
(2004). Evaluation of a communication skills seminar for students in a
Japanese medical school: A non-randomized controlled study. BMC
Medical Education, 4, 24.
Murray, M. & Chamberlain, K. (1999). Qualitative Health Psychology: Theories
and methods (pg. 183-201). London: Sage.
Nestel, D. & Tierney, T. (2007). Role-play for medical students learning about
communication: Guidelines for maximizing benefits. BMC Medical
Education, 7, 3.
Neumann, M., Wirtz, M., Bollschweiler, E., Mercer, S., Warm, M., Wolf, J. &
Pfaff, H. (2007). Determinants and patient-reported long-term outcomes
of physician empathy in oncology: A structural equation modeling
approach. Patient Education and Counseling, 69, 63-75.
Newes-Adeyi, G., Helitzer, D., Roter, D. & Caulfield, L. (2004). Improving
client-provider communication: evaluation of a training program for
women, infants and children (WIC) professionals in New York state.
Patient Education and Counseling, 55, 210-217.
Nilsson, M., Pennbrant, S., Pilhammar, E. & Wenestam, C. (2010). Pedagogical
strategies used in clinical medical education: An observational study. BMC
Medical Education, 10:9.
Nobel, L., Kubacki, A., Martin, J. & Lloyd, M. (2007). The effect of professional
skills training on patient-centredness and confidence in communicating
with patients. Medical Education, 41, 432-440.
Nordeste, C. (1997). Intervenção construtivista e desenvolvimentista para
enfermeiros. Dissertação de Mestrado. Lisboa: Faculdade de Psicologia e
de Ciências da Educação, Universidade de Lisboa.
Norfolk, T., Birdi, K., Walsh, D. (2007). The role of empathy in establishing
rapport in the consultation: A new model. Medical Education, 41, 690-
697.
Norman, I., Redfern, S., Tomalin, D. & Oliver, S. (1992). Developing
Flannagan`s critical incident technique to elicit indicators of high and low
quality nursing care from patients and their nurses. Journal of Advanced
Nursing, 17, 590-600.
Northouse, L. & Northouse, P. (1998). Health Communication. Strategies for
Health Professionals. Connecticut: Appleton & Lange
Nota, L. & Soresi, S. (2003). An assertiveness training program for indecisive
students attending an Italian University. The Career Development
Quarterly, 51, 322-334.
Nuland, M., Thijs, G., Royen, P., Noortgate, W. & Goedhuys, J. (2010).
Vocational trainees` views and experiences regarding the learning and
teaching of communication skills in general practice. Patient Education
and Counseling, 78, 65-71.
Processos comunicacionais em estudantes de fisioterapia e fisioterapeutas ________________________________________________________________________________________________
392
O`Sullivan, S. & Schmitz, T. (1993). Fisioterapia. Avaliação e tratamento. São
Paulo: Editora Manole, Ldta.
Odgen, J. (1999). Psicologia da Saúde. Lisboa: Climepsi.
Odgen, J., Ambrose, L., Khadra, A., Manthri, S., Symons, L., Vass, A. &,
Williams, M. (2002). A questionnaire study of GPs` and patients` beliefs
about the different components of patient centredness. Patient Education
and Counseling, 47, 223-227.
Okamoto, S. (2007). Transformations in doctor-patient communication in
Japan: The role of cultural factors. Patient Education and Counseling, 65,
153-155.
Olson, J., Kent, K., Lein, C. & Smith, R. (2002). Role of resident attitudes in
learning and using skills in patient-centered interviewing. Seminars in
Medical Practice, 5(2), 3-12.
Ong, L., Haes, J., Hoos, A. & Lammes, F. (1995). Doctor-patient
communication: A review of the literature. Social Science Medicine,
40(7), 903-918.
Ong, L., Visser, M., Lammes, F. & Haes, J. (2000). Doctor-Patient
communication and cancer patients` quality of life and satisfaction.
Patient Education and Counseling, 41, 145-156.
Osgood, C., Succi, G. & Tannenbaum, P. (1957). The measurement of
meaning. Urbana: University of Illinois Press.
Osler, W. (1904). The hospital as a college. In Aequanimitas with other
addresses to medical students, nurses, and practitioners of medicine.
Philadelphia: Blakiston.
Osler, W. (1904). The master-word in medicine. Em: Aequanimitas with other
addresses to medical students, nurses, and practitioners of medicine.
Paasche-Orlow, M. & Roter, D. (2003). The communication patterns in internal
medicine and family practice physicians. Journal of the American Board of
Family Practice, 16(6), 485-493.
Palmer, M. & Deck, E. (1981). Teaching assertiveness to seniors. Nursing
Outlook, May, 305-310
Parker, D., Webb, J. & D`Souza (1995). The value of critical incident analysis
as an educational tool and its relationship to experimental learning. Nurse
Education Today, 15, 111-116.
Parle, M., Maguire, P. & Heaven, C. (1997). The development of a training
model to improve health professionals` skills, self-efficacy and outcome
expectancies when communicating with cancer patients. Social Science
Medicine, 44(2), 231-240.
Parry, R. (2005). A video analysis of how physiotherapists communicate with
patients about errors of performance: insights for practice and policy.
Physiotherapy, 91, 204-205.
Parry, R. (2008). Are interventions to enhance communication performance in
allied health professionals effective, and how should they be delivered?
Direct and indirect evidence. Patient Education and Counseling, 73, 186-
195.
Patton, M. (1990). Qualitative evaluation and research methods. Newberry
Park, CA: Sage.
Payton, O., Nelson, G. & Hobbs, M. (1998). Physical therapy patients`
perceptions of their relationships with health care professionals.
Physiotherapy Theory and Practice, 14, 211-221.
Pedro, H. (2006). Estudo Exploratório dos comportamentos dos enfermeiros e
dos pais direccionados para o controlo dos comportamentos de ansiedade
de crianças com 4-6 anos durante o procedimento de vacinação.
Processos comunicacionais em estudantes de fisioterapia e fisioterapeutas ________________________________________________________________________________________________
394
Dissertação de Mestrado. Lisboa: Faculdade de Psicologia e de Ciências
da Educação, Universidade de Lisboa.
Perreault, K. & Dionne, C. (2005). Patient-Physiotherapist agreement in low
back pain. The Journal of Pain, 6(12), 817-828.
Perry, K. & Burgess, M. (2002). Communication in cancer care. Oxford:
Blackwell Publishing.
Pfeiffer, C., Madray, H., Ardolino, A. & Willms, J. (1998). The rise and fall of
students` skill in obtaining a medical history. Medical Education, 32, 283-
288.
Pfost, K., Stevens, M., Parker, J. & McGowan, J. (1992). Journal of Clinical
Psychology, 48(2), 262-268.
Phillips, D. (1996). Medical Professional dominance and client dissatisfaction.
Social Science Medicine, 42(10), 1419-1425.
Pieterse, A., Dulmen, A., Beemer, F., Ausems, M. & Bensing (2006). Tailoring
communication in cancer genetic counselling through individual video-
supported feedback: A controlled pretest-postest design. Patient
Education and Counseling, 60, 326-335.
Pitkälä, K. & Mäntyranta, T. (2004). Feelings related to first patient
experiences in medical school. A quantitative study on students` personal
portfolios. Patient Education and Counseling, 54, 171-177.
Polit, D. & Hungler, B. (1995). Nursing research: Principles and methods. 5º
ed. Philadelphia: J.B. Lippincott.
Porter, S. (2005). Fisioterapia de Tidy. Rio de Janeiro: Elsevier Ed.
Post, D., Cegala, D. & Marinelli, T. (2001). Teaching patient to communicate
with physicians: The impact of race. Journal of the National Medical
MacLellan, A. (2007). Coming of age as communicators: Differences in
the implementation of common communications skills training in four
residency programmes. Medical Education, 41, 441-449.
Processos comunicacionais em estudantes de fisioterapia e fisioterapeutas ________________________________________________________________________________________________
396
Razavi, D., Delaux, N., Marchal, S., Clock. M., Farvacques, C. & Slachmuylder,
J. (2000). Testing health care professionals` communication skills: the
usefulness of highly emotional standardized role-playing sessions with
simulators. Psycho-oncology 9, 293-302.
Rebelo, P. (2008). Estudo Exploratório sobre as atitudes dos profissionais de
saúde face à eficácia da fisioterapia e dos fisioterapeutas e a sua relação
com a auto-eficácia percebida pelos fisioterapeutas (p. 22-43).
Dissertação de Mestrado em Comunicação em Saúde Lisboa:
Universidade Aberta.
Rees, C. & Garrud, P. (2001). Identifying undergraduate medical students`
attitudes towards communication skills learning: A pilot study. Medical
Teacher, 23(4), 400-406.
Reid, W. (1993). Health Service Commission Fourth Report, Session
1992/1993. London, HMSO.
Reis, J. (1992). Autonomia conceitual da pessoa nos processos de saúde e
doença: desafios epistemológicos e metodológicos para a psicologia da
saúde e para os cuidados de saúde. Psychologica, 8, 137-169.
Reis, J. (1998). O Sorriso de Hipócrates. A integração biopsicossocial dos
processos de saúde e doença (cap. 2). Lisboa: Veja, Ed..
Reynolds, F. (2005). Communication and clinical effectiveness in rehabilitation.
London: Elsivier.
Ribeiro, J. (1994). A importância da qualidade de vida para a Psicologia da
Saúde. Análise Psicológica, 2-3 (XII):179-191.
Ribeiro, M. (2006). Avaliação da atitude do estudante de medicina da
Universidade Federal de Minas Gerais, a respeito da relação médico-
paciente, no decorrer do curso médico. Dissertação de Doutoramento.
Faculdade de Medicina, Universidade Federal de Minas Gerais, Brasil.
Ribeiro, M., Krupat, E. & Amaral, C. (2007), Brazillian medical students`
attitudes towards patient-centered care. Medical Teacher, 29, 204-209.
Richardson, B. (1993). Practice, research and education – what is the link?
Physiotherapy, 79(5), 317-322.
Ritchie, K. (2009). Angels and Bolters: Women`s cancer scripts. Kindle
Edition.
Roberts, C., Wass, V., Jones, R., Sarangi, S. & Gillett, A. (2003). A discourse
analysis study of “good” and “poor” communication in an OSCE: a
proposed new framework for teaching students. Medical Education, 37,
192-201.
Robinson, J. & Heritage, J. (2006). Physicians` opening questions and patient`
satisfaction. Patient Education and Counseling, 60, 279-285.
Rodriguez, H., Anastario, M., Frankel, R., Odigie, E., Rogers, W., Glahn, T. &
Safran, D. (2008). Can teaching agenda-setting skills to physicians
improve clinical interaction quality? A controlled intervention. BMC
Medical Education, 8, 3.
Roger, J., Darfour, D. Dham, A., Hickman, O., Shaubach, L. & Shepard, K.
(2002). Physiotherapists` use of touch in inpatient settings.
Physiotherapy Research International, 7(3), 170-186.
Rogers, C. & Wallen, J. (1946). Counseling with returned servicemen. New
York: McGraw-Hill.
Rogers, C. (1951). Client-centered therapy. Boston: Houghton Mifflin.
Rogers, C. (1970). Tornar-se pessoa. Lisboa: Moraes Editoras.
Rollnick, S., Kinnersley, P. & Butler, C. (2002). Context-bound communication
skills training: development of a new method. Medical Education, 36,
377-383.
Processos comunicacionais em estudantes de fisioterapia e fisioterapeutas ________________________________________________________________________________________________
398
Ros, W., Janssen, M. & Winnubst, J. (1997). INTERACT-CANCER. Patient
Education and Counseling, 60, 1-2.
Rosenfield, P. & Jones, L. (2004). Striking a balance: Training medical
students to provide empathetic care. Medical Education, 38, 927-933.
Roter D., Hall J., Kern D., Barker, L., Cole, K. & Roca, R. (1995). Improving
physicians' interviewing skills and reducing patients' emotional distress: A
randomized clinical trial. Archives of Internal Medicine, 155, 1877-1884.
Roter, D. & Hall, J. (1987). Physicians` interviewing styles and medical
information obtained from patients. Journal of General Internal Medicine,
2, 325-329.
Roter, D. & Hall, J. (2006). Doctors talking with patients/patients talking with
doctors: Improving communication in medical visits. Westport CT:
Praeger Publishers.
Roter, D. & Larson, S. (2001). The relationship between residents` and
attending physicians` communication during primary care visits: an
illustrative use of the Roter Analysis system. Health Communication,
13(1), 33-48.
Roter, D. & Larson, S. (2002). The Roter interaction analysis system (RIAS):
Utility and flexibility for analysis of medical interactions. Patient Education
and Counseling, 46, 243-251.
Roter, D. (2000). The enduring and evolving nature of the patient-physician
relationship. Patient Education and Counseling, 39, 5-15
Roter, D. (2003). Observations on methodological and measurement
challenges in the assessment of communication during medical
exchanges. Patient Education and Counseling, 50, 17-21.
Roter, D. (2006). The Roter method of interaction process analysis. Baltimor:
Roter, D., Larson, S., Shinitzky, H., Chernoff, R., Serwint, J., Adamo, G. &
Wissow, L. (2004). Use of an innovative video feedback technique to
enhance communication skills training. Medical Education, 38, 145-157.
Roter, D., Rosenbaum, J., Negri, B., Renaud, D., DiPrete-Brown, L. &
Hernandez, O. (1998). The effects of a continuing medical education
programme in interpersonal communication skills on doctor practice and
patient satisfaction in Trinidad and Tobago. Medical Education, 32, 181-
189.
Roter, D., Stewart, M., Putnam, S., Lipkin, M., Stiles, W. & Inui, T. (1997).
Communication patterns of primary care physicians. Journal of the
American Medical Association, 270, 350-355.
Rothstein, J. (1994). Disability and our identity. Physical Therapy, 74(5), 375-378
Rousseau, P. & Blackburn, G. (2008). The touch of empathy. Journal of
Palliative Care Medicine, 11(10):1299-300
Ruiz-Moral, R., Rodríguez, E., Torres, L. & Torre, J. (2006). Physician-patient
communication: A study on the observed behaviours of specialty
physicians and the ways their patients perceive them. Patient Education
and Counseling, 64, 242-248.
Safran, J., Alden, L. & Davidson, P. (1980). Client anxiety level as a moderator
variable in assertion training. Cognitive Therapy and Research, 4, 189-
200.
Sage, N., Sowden, M., Chorlton, E. & Edeleanu, A. (2008). CBT for chronic
illness and palliative care. West Sussex: Jonh Wiley & Sons, Ltd.
Salmon, P. & Hall, G. (2003). Patient empowerment and control: a
psychological discourse in the service of medicine. Social Science and
Medicine, 57, 1969–1980.
Processos comunicacionais em estudantes de fisioterapia e fisioterapeutas ________________________________________________________________________________________________
400
Salmon, P. & Young, B. (2005). Core assumptions and research opportunities
in clinical communication. Patient Education and Counseling, 58, 225-
234.
Salmon, P. & Young, B. (2009). Dependence and caring in clinical
communication: The relevance of attachment and other theories. Patient
Education and Counseling, 74, 331-338.
Salmon, P., Peters, S., Clifford, R., Iredale, W., Gask, L., Rogers, A., Dowrick,
C., Hughes, J. & Morriss, R. (2006). Why do general practitioners decline
training to improve management of medically unexplained symptoms?
Society of General Internal Medicine, 22, 565-571.
Salter, A. (1949). Conditioned reflex therapy. New York: Capricorn Books.
Sánchez, M. (2001). Effects of assertive communication between doctors and
patients in public health outpatient surgeries in the city of Seville (Spain).
Social Behavior and Personality, 29(1), 63-70.
Sandvik, M., Eide, H., Lind, M., Graugaard, P., Torper, J. & Finset, A. (2002).
Analyzing medical dialogues: Strength and weakness of Roter`s
interaction analysis system (RIAS). Patient Education and Counseling, 46,
235-241.
Santos, M. (1997). Estudo de uma intervenção desenvolvimentista com mães
de crianças com cardiopatia congénita. Dissertação de Mestrado. Lisboa:
Faculdade de Psicologia e Ciências da Educação, Universidade de Lisboa.
Santos, M. (2003). Stress ocupacional e recursos de coping nos técnicos de
diagnóstico e terapêutica – Farmácia, Fisioterapia e Radioterapia.
Abordagem Cognitivista-Desenvolvimentista. Candidatura a Professor-
Coordenador da disciplina de Psicologia da Saúde da Área Cientifica de
Psicologia. Núcleo das Ciências Sociais e Humanas. Escola Superior de
Santos, M. (2007). Vivência subjectiva da doença em mães e crianças com
fibrose quística e com diabetes. Dissertação de Doutoramento. Lisboa:
Faculdade de Psicologia e Ciências da Educação, Universidade de Lisboa.
Satterfield, J. & Hughes, E. (2007). Emotion skills training for medical
students: A systematic review. Medical Education, 41, 935-941.
Scavenius, M., Schmidt, S. & Klazinga, N. (2006). Genesis of the professional-
patient relationship in early experience: Qualitative and quantitative
study. Medical Education, 40, 1037-1044.
Schilder, A., Kennedy, C., Goldstone, I., Odgen, R., Hogg, R. &
O`Shaughnessy, M. (2001). “Being deal with as a whole person.” Care
seeking and adherence: the benefits of culturally competent care. Social
Science & Medicine, 52, 1643-1659.
Schofield, P. & Butow, P. (2004). Towards better communication in cancer
care: a framework for development evidence-based interventions. Patient
Education and Counseling, 55, 32-39.
Schofield, T. (2004). Introduction. E., Macdonald, Difficult conversation in
medicine. UK: Oxford University Press.
Schouten, B. & Meeuwesen, L. & Harmsen, H. (2009). GPs` interactional
styles in consultations with Dutch and ethnic minority patients. Journal of
Immigrant Minority Health, 11, 468-475.
Schouten, B. & Meeuwesen, L. (2006). Cultural differences in medical
communication: A review of the literature. Patient Education and
Counseling, 64, 21-34.
Shapiro, S., Lancee, W. & Richards-Bentley, C. (2009). Evaluation of a
communication skills program for first-year medical students at the
University of Toronto. BMC Medical Education, 9, 11.
Processos comunicacionais em estudantes de fisioterapia e fisioterapeutas ________________________________________________________________________________________________
402
Shaw, A., Ibrahim, S., Reid, F., Ussher, M. & Rowlands, G. (2009). Patients`
perspectives of the doctor-patient and information giving across a range
of literacy levels. Patient Education and Counseling, 75, 114-120.
Sheldon, L., Ellington, L., Barrett, R., Dudley, W., Clayton, M. & Rinaldi, K.
(2009). Nurse responsiveness to cancer patient expressions of emotion.
Patient Education and Counseling, 76, 63-76.
Silber, C., Novielli, K., Paskin, D., Brigham, T., Kairys, J., Kane, G. & Veloski,
J. (2006). Use of critical incidents to develop a rating form for resident
evaluation of faculty teaching. Medical Education, 40, 1201-1208.
Silverman, J. (2009). Teaching clinical communication: A mainstream activity
or just a minority sport? Patient Education and Counseling, 76, 361-367.
Silverman, J., Kurtz, S. & Draper, J. (2005). Skills for communication with
patients. Oxford: Radcliffe Publishing, Ltd.
Simpson, M., Buckman, R., Steward, M., Maguire, P., Lipkin, M., Novack, D. &
Till, J. (1991). Doctor-patient communication: the Toronto consensus
statement. British Medical Journal, 303, 1385-1387.
Slater, J. (1990). Effecting personal effectiveness: assertiveness training for
nurses. Journal of Advanced Nursing, 15, 337-356.
Smith, A. & Eatough, V. (2006). Interpretative phenomenological analysis.
Em: G. Breakwell, S. Hammmond, C., Fife-Schaw & J. Smith (Eds).
Research methods in psychology. London: Sage.
Smith, R., Lyles, J., Mettler, J., Stoffelmayr, B., Van Egeren, L. & Marshall, A.
(1998). The effectiveness of intensive training for residents in
interviewing. A randomized, controlled study. Annals of Internal Medicine,
128, 118-126.
Smith-Jentsch, K., Salas, E. & Baker, D. (1996). Training team performance-
related assertiveness. Personnel Psychology, 49, 909-936.
Socha, M. & Cegala, D. (1998). Patient communication skills training for
improved communication competence in the primary care medical
consultation. Journal of Applied Communication Research, 26(1), 412-
430.
Sousa, E. (1997). Atribuição: da inferência à estratégia de comportamento.
Em: J. Vala e B. Monteiro (cords.), Psicologia Social. Lisboa: Fundação
Calouste Gulbenkian.
Spagnoletti, C., Bui, T., Fischer, G., Gonzaga, A., Rubio, D. & Arnold, R.
(2009). Implementation and evaluation of a web-based communication
skills learning tool for training internal medicine interns in patient-doctor
communication. Journal of Communication in Healthcare, 2(2), 159-172.
Spencer, J. & Silverman, J. (2001). Education for communication: much
already know, so much more to understand. Medical Education, 35, 188-
190.
Spencer, J. & Silverman, J. (2004). Communication education and
assessment: Taking account of diversity. Medical Education, 38, 116-118.
Staiger, T., Jarvik, J., Deyo, R., Martin, B. & Braddock, C. (2005). Brief
Report: Patient-physician agreement as a predictor of outcomes in
patients with back pain. Journal of General Internal Medicine, 20, 935-
937.
Starfield, B., Wray, C., Hess, K., Gross, R., Birk, P. & D`Lugoff, B. (1981). The
influence of patient-practitioner agreement on outcome of care. American
Journal of Public Health, 71, 127-131.
Stein, T., Frankel, R. & Krupat, E. (2005). Enhancing clinician communication
skills in a large healthcare organization: A longitudinal case study. Patient
Education and Counseling, 58, 4-12.
Stenmar, L. & Nordholm, L. (1994). Swedish physical therapists` beliefs on
what makes therapy work. Physical Therapy, 74, 1034-1039.
Processos comunicacionais em estudantes de fisioterapia e fisioterapeutas ________________________________________________________________________________________________
404
Stephenson, R. & Royce, J. (1999). The incidence of alexithymia in
physiotherapy outpatients. Physiotherapy Theory and Practice, 15, 247-
260. The Journal of Family Practice, 49(9), 796-804.
Stewart, M. (1995). Effective physician-patient communication and health
outcomes: a review. Canadian Medical Association Journal, 152(9), 1423-
1433.
Stewart, M., Brown, J., Donner, A., McWhinney, D., Oates, J., Weston, W., &
Jordan, J. (2000). The impact of patient-centered care on outcomes. The
Journal of Family Practice, 49, 796-804.
Stewart, M., Brown, J., Weston, W., McWhinney, I., McWilliam, C. & Freeman,
T., (2006). Patient-Centered Medicine. Transforming the Clinical Method.
London: Radcliffe Medical Press.
Street, R. & Millay, B. (2001). Analyzing patient participation in medical
encounters. Health Communication, 13(1), 61-73.
Street, R., Gordon, H. & Haidet, P. (2007). Physicians` communication and
perceptions of patients: Is it how they look, how they talk, or is it just the
doctor? Social Science & Medicine, 65, 586-598.
Street, R., Krupat, E., Bell, R., Kravitz, R. & Haidet, P. (2003). Beliefs about
control in the physician-patient relationship. Effect on communication in
medical encounters. Journal of General Internal Medicine, 18, 609-616.
Street, R., Makoul, G., Arora, N. & Epstein, R. (2009). How does
communication heal? Pathways linking clinician-patient communication to
health outcomes. Patient Education and Counseling, 74, 295-301.
Sumsion, T. (1997). Client-centred implications of evidence-based practice.
training program for cancer clinicians. Asia-Pacific Journal of Clinical
Oncology, 3, 207-213.
Szybek, K. Gard, G. & Lindén, J. (2000). The physiotherapist-patient
relationship: applying a psychotherapy model. Physiotherapy Theory and
Practice, 16, 181-193.
Tabak, E. (1988). Encouraging patient question asking: A clinical trial. Patient
Education and Counseling, 12, 37-49.
Talvitie, U. & Reunanen, M. (2002). Interaction between physiotherapist and
patients in stroke treatment. Physiotherapy, 88, 77-88.
Talvitie, U. (2000). Socio-affective characteristics and properties of extrinsic
feedback in physiotherapy. Physiotherapy Research International, 5, 173-
188.
Taylor, K. (2009). Paternalism, participation and partnership – The evolution
of patient centeredness in the consultation. Patient Education and
Counseling, 74, 150-155.
Teal, C. & Street, R. (2009). Critical elements of culturally competent
communication in the medical encounter: A review and model. Social
Science & Medicine, 68, 533-543.
Teixeira, J. (2000). Problemas de comunicação em saúde e suas
consequências. Em: I. Trindade e J. Teixeira, Psicologia nos cuidados de
saúde primários. Lisboa: Climepsi.
Thomas, D. (1982). How to conduct an assertion training course for nursing
students: a step-by-step plan for instruction. Journal of Nursing
Education, 21(3), 33-37.
Thomas, V. & Cohn, T. (2006). Communication skills and cultural awareness
courses for healthcare professionals who care for patients with sickle cell
disease. Journal of Advanced Nursing, 53(4), 480–488.
Processos comunicacionais em estudantes de fisioterapia e fisioterapeutas ________________________________________________________________________________________________
406
Thorne, S., Bultz, B. & Baile, W. (2005). In there a cost to poor
communication in cancer care? A critical review of the literature. Psycho-
Oncology, 14, 875-884.
Thorne, S., Harris, S., Mahoney, K., Con, A. & McGuinness, L. (2004). The
context of health care communication in chronic illness. Patient Education
and Counseling, 54, 299-306.
Trummer, U., Mueller, U., Nowak, P., Stidl, T. & Pelikan, J. (2006). Does
physician-patient communication that aims at empowering patients
improve clinical outcome? Patient Education and Counseling, 61, 299-
306.
Tsimtsiou, Z., Kerasidou, O., Efstathiou, N., Papaharitou, S. & Hatzimouratidis,
D. (2007). Medical student`s attitudes toward patient-centeres care: a
longitudinal survey. Medical Education, 41, 146-153.
Tsimtsiou, Z., Papaharitou, S., Kantziou M., Hatzichristou, D. & Krupat, E.
(2005). Patient-Practitioner Orientation Scale (PPOS): Linguistic
adaptation in Greek and validation of a scale that measures attitudes
toward doctor-patient relationship. Primary Health Care, 17, 190-197.
Tyson, S. & Turner, G. (1999). The process of stroke rehabilitation: what
happens and why. Clinical Rehabilitation, 13(4), 322-332.
Vagan, A. (2009). Medical students` perceptions of identity in communication
skills training: A qualitative study. Medical Education, 43, 254-259.
Van Dalen, Hout, J., Wolfhagen, H., Scherpbier, A. & Vleuten, C. (1999).
Factors influencing the effectiveness of communication skills training:
Programme contents outweigh teachers` skills. Medical Teacher, 21, 308-
310.
Van Dalen, J., Bartholomeus, P., Kerkhofs, E., Lulofs, R., Thiel, J., Rethans, J.,
Scherpbier, A. & Vleuten, C. (2001). Teaching and assessing
communication skills in Maastricht: The first twenty years. Medical
Teacher, 23(3), 245-251.
Waitzkin, H. (1984). Doctor-patient communication: clinical implications of
social scientific research. JAMA, 252, 2441-2446.
Waitzkin, H. (1990). On studying the discourse of medical encounters. Medical
Care, 28(6), 473-487.
Walk, R. (1956). Self-ratings of fear-invoking situation. Journal of Abnormal
and Social Psychological, 52, 171-178.
Watson, P., Morris, R. & Miller, L. (1998). Narcissism and the self as
continuum: correlations with assertiveness and hipercompetitiveness.
Imaginations, Cognition and Personality, 17, 249-259.
White, L. & Jonhson, L. (2002). Relative influence of physicians and patients in
the prescribing decision. International Journal of Medical Marketing, 2, 2,
143-158.
WHO (1993). Doctor-patient interaction and communication. Geneve: Division
of Mental Health, World Health Organization.
Wilkinson, S., Roberts, A. & Aldridge, J. (1998). An evaluation of a
communication skills programme. Palliative Medicine, 12, 12-22.
Willems, S., Maeschalck, S., Deveugele, M., Derese, A. & Maeseneer, J.
(2005). Socio-economic status of the patient and doctor-patient
communication: Does it make a difference? Patient Education and
Counseling, 56, 139-146.
Williams, C., Cantillon, P. & Cochrane, M. (2001). The doctor-patient
relationship: From undergraduate assumptions to pre-registration reality.
Medical Education, 35, 743-747.
Williams, E., Savage, G. & Linzer, M. (2006). A proposed physician-patient
cycle model. Stress and Health, 22, 131-137.
Processos comunicacionais em estudantes de fisioterapia e fisioterapeutas ________________________________________________________________________________________________
408
Williams, J. (1986). Physiotherapy is handling. Physiotherapy, 81, 120-126.
Williams, R., Wessel, J., Gemus, M. & Foster-Seargeant, E. (2002). Journal
writing to promote reflection by physical therapy students during clinical
placements. Physiotherapy Theory and Practice, 18, 5-15.
Williams, S., Weinman, J. & Dale, J. (1998). Doctor-patient communication
and patient satisfaction: a review. Family Practice, 15(5), 480-492.
Wiskin, C., Allan, T. & Skelton, J. (2004). Gender as a variable in the
assessment of final year degree-level communication skills. Medical
Education, 38, 129-137.
Wolpe, J. & Lazarus, A. (1966). Behavior therapy techniques. New York:
Pergamon.
Wolpe, J. (1958). Psychotherapy by reciprocal inhibition. Stanford: Standford
University Press.
Wong, R., Saber, S., Ma, I. & Roberts, J. (2009). Using television shows to
teach communication skills in internal medicine residency. BMC Medical
Education, 9,9.
Word Confederation for Physical Therapy (2008). European Core Standards of
Physiotherapy Practice. Atenas: General Meeting of the European Region
of the Word Confederation for Physical Therapy.
Yamagishi, M., Kobayashi, T., Kobayshi, T., Nagami, M., Shimazu, A. &
Kageyama, T.(2007). Effect of Web-based assertion training for stress
management of Japanese nurses. Journal of Nursing Management, 15,
603-607.
Yudkowsky, R., Downing, S. & Ommert, D. (2006). Prior experiences
associates with residents` scores on a communication and interpersonal
skill OSCE. Patient Education and Counseling, 62, 368-373.