Understanding the Value of
Managed IT ServicesRealize productivity gains, technology
improvements and cost savings through fixed-cost IT management &
services
Benefits of Fixed Cost IT Management
24x7 Help Desk Support
Predictable technology expenses
Rapid response & resolution time for all IT issues
• 24/7 service delivers response & resolution more efficiently & more quickly than on-site-only support
• Eliminates the cost and time involved in an onsite service call
• Your system is available when you need it
Regularly scheduled preventative maintenance
• Resolves small issues before they become big problems
• Keeps systems performing like they should
Reduced IT Support Costs
Direct IT Cost Savings• Proactive hardware & software maintenance
eliminates costly emergency/critical repairs
• Allows you to budget IT costs
– Predictable flat monthly fee
• Work is mostly performed remotely, saving you the cost of a service call
Improved productivity• 24/7 Monitoring identifies issues automatically
– We begin remediation immediately
– Minimizes lost productivity
• Preventative maintenance prevents problems from occurring
Downtime Costs
Based on national average of $42/hour/employee
24/7 Services Delivers ROI
Direct dollar savings result from addressing small issues before they become big problems
• If a critical service goes down then employees cannot be productive or serve customers
• Patching servers means fixing security holes before they are exploited
• Virus protection saves the expense of removing the virus
How We Can Help Improve Your Technology and Provide Dramatic Results
We understand the importance of providing reliable technology solutions that fit your budget.Our plan to make your technology more efficient includes:
• Initial Meeting - Discuss your IT challenges, budget, current and future goals
• Assessment – We will review your current technology infrastructure and look for ways to make it more efficient, reliable and cost effective
• Remediation and Implementation – Based on our assessment, we provide recommendations that fit your specific needs and budget requirements and we will implement those solutions with expertise
• Support – We will fully support your technology, reducing downtime, minimizing the stress of dealing with technology issues and responding to technical issues 24x7 – anytime you have a problem you can call us
• All services are backed by our unconditional commitment to client support, value and satisfaction
Our Managed Services Package
24x7 access to our remote Help Desk gets issues resolved quickly
Server and Network Monitoring keeps your network running at peak performance and prevents failures
Detects/resolves issues immediately
Onsite support in the event of a network failure
Resolves issues with little on no impact on your company’s operations
Full reporting on all alerts & actions performed
Email security prevents against spam and viruses
Data Backup and Offsite Protection for quick retrieval of lost files
Regularly scheduled on-site maintenance visits
Proactive Maintenance to keep your network running at peak performance is scheduled on weekends for minimal disruption
License and Contract management for all your software and hardware, ensuring everything is kept current – it is essential this is preformed regularly
Strategic Technology Planning includes access to our technology experts who can provide planning as it relates to your IT infrastructure
Our Preventative and Proactive Maintenance Program
Regular system health checks
Anti-virus protection & updates
System security patches & updates
Confirm operating systems is working properly, adequate disc space is available and everything is secure, test for and fix known anomalies
Data backup verifies all systems are working properly, data is backed up regularly and efficiently, and check integrity of data
Check bandwidth and network connectivity – Ensures speed and security
Maintain Active Directory to ensure proper functioning, add/delete employees, manage settings
Email and communications: make sure everything is working properly and fully secure
Battery back up systems: perform all necessary tests and check to make sure everything runs properly
PC/Notebook performance tuning
Configuration management
Consulting recommendations
Asset management & reporting
How Your Business Will Benefit
Your technology is always functioning when you need itControl & predict IT expenses
• Demonstrated ROI
Secure your business from hackers, viruses & spywareGain an IT department that works 24/7Reduce frustration – issues are resolved before your team ever sees themQuarterly business reviews with pertinent real-time reportingFocus on running your business – Leave your network to us
We are your Virtual CIO/CTO
As your IT Partner, ACE IT Solutions acts as your CIO/CTO, which means:
You always have a technology expert at your serviceYou can rely on us to provide sound technology guidance and adviceWe can help you grow your business through technologyWe focus on your technology so you don’t have to
Why ACE IT Solutions Managed Services
Customer Service is Our Top Priority
“Better Client/User Experience”
Initiate, Incorporate and Ensure Best Practices
Unique Knowledge, Experience & Expertise
Accountability, Professionalism & Integrity
Superior Strategic & Delivery Solutions
Excellence of Strategic Partners
Agile, Responsive & Pragmatic Approach
Lower Cost, Greater Efficiency, Increased Productivity, Better Performance
How to get startedMeet to discuss your technology challenges and IT goals
Schedule an on-site assessment
Based on our findings, we tailor a proposal that meets your current needs, future goals and budget requirements
Review the support proposal
Sign the contract and get started with our managed service and fixed-cost support program
Realize additional up time, efficiencies & cost savings in quarterly reviews
Focus on growing you business & leave your network to us
Contact Us
908-704-0400
www.aceits.net
visit our blog at www.itconsultingnj.com
New York City
ACE IT Solutions515 Madison AvenueNew York, NY 10022
646-571-3957
New Jersey
ACE IT Solutions5-A Dickerson Road
Hillsborough, NJ 08844
908-704-0400