Copyright Comarch 2010 NGOSS Managed Services - Cost Cutting How can you efficiently consolidate your service network assets?
Dec 05, 2014
Copyright Comarch 2010
NGOSS Managed Services- Cost Cutting How can you efficiently consolidate your service network assets?
NGOSS Managed Services
2 Copyright Comarch 2010
• Global software vendor for the telecommunications industry
• Strong BSS and OSS player - top rated by Gartner
• Founded in 1993, public company since 1999
• Stable ownership, organic growth with sustainable annual profit
• 3 500 employees in the EU and the US
• Customers: T-Mobile, Telefónica O2,
E-Plus Group, KPN Group,
Bouygues Telecom, Auchan Telecom
• Innovations: NGOSS ontology (MOST),
Fiber optics performance management,
Misuse Detection System (MDS), NGIPTV, Open IMS, Billing Cloud,
Self-optimizing OSS
Introducing Comarch
NGOSS Managed Services
3 Copyright Comarch 2010
Lower ratesFlat rates
Better quality
Higher demand on the network capacity
Better efficiencyDecreased network maintenance cost
NGOSS Managed Services
4 Copyright Comarch 2010
The reality
• The problem is common– OSS (network and service management)– Network controllers and management systems– Equipment and firmware
• Strategy: – be first on the market/quick with services– support specific business process
• Result: Focus moves from business towards integration
COTS tools
SP existing organization
and processes
SP specific
requirementsCustomizations
SP specific solution
NGOSS Managed Services
5 Copyright Comarch 2010
COTS – wonderful picture
• Off-the shelf functional modules (e.g. SDH planning, IP address management, etc.)
• Standard interfaces• Standard services (integration of
SNMP interfaces, data migration, invoice generation, etc.)
• 100% matching to given operator’s use cases
NGOSS Managed Services
6 Copyright Comarch 2010
Typical OSS landscape
Vendor A Vendor B
NMS ANMS B
Inventory Management
Configuration Management
Planning Tools Fault Management
Network Optimization
Tools
NGOSS Managed Services
7 Copyright Comarch 2010
Typical OSS landscape – simple upgrade case
• Complicated release management
• Service provider becomes responsible for Software Vendor synchronization
• Service provider becomes an interface tester
Inventory Management
Configuration Management
Planning Tools Fault Management
Network Optimization
Tools
Vendor A Vendor B
NMS ANMS B
New Release
New Release
NGOSS Managed Services
8 Copyright Comarch 2010
Structuring the responsibility
• Project based approach– Licenses – COTS products
delivery– Interfacing and customization
delivery with System Integrators
Comarch OSS Suite
Operations Support &Readiness
Fulfillment AssuranceProduct Lifecycle Management
Res
ourc
esS
ervi
ces
NGNP
Process-Driven N&SInventory
NGSDP
SQM
NGSA
• More responsibilities– Turn key projects / hosting
– Software vendors & server vendors consolidation– Software vendors working together on the interfaces
NGOSS Managed Services
9 Copyright Comarch 2010
Managed services – how Comarch understands it
Application outsourcing
• Application Software configuration services
•Performing upgrades of software modules
•Log and maintenance management
•System configuration
•Technical extensions services
Business processes outsourcing
• Comarch manages all or selected actions of business processes
• Application software proactive monitoring services
IT outsourcing
• All HW/SW at Comarch premises
• Comarch responsible for typical Data Center services
NGOSS Managed Services
10 Copyright Comarch 2010
Hosting of the solution
• IT managed services– Hosting of the applications– Maintenance and administration– Release management
• The solution is still dedicated to a given customer
• It’s still the model of purchasing licenses and additionally monthly fees for hosting
NGOSS Managed Services
11 Copyright Comarch 2010
Next step – go back to standard software
The customer does not care about the technical solution
Customer
Comarch
NGOSS Managed Services
12 Copyright Comarch 2010
Application outsourcing
Service Provider goals
• Focus on the business• Move application know-how to
the software & service provider• Define the targets for the IT
– Better efficiency– Better time-to-market– Support for business
flexibility
Software provider goals
• Provide the solution based on the company’s standard product
• Minimize the maintenance effort
• Introduce reusability of the interfaces and functionalities
NGOSS Managed Services
13 Copyright Comarch 2010
Responsibilities examples: time-to-market
• Software provider takes responsibility for being ready for network HW upgrades– New features– New network management
system versions– New equipment support
• Delivered within strict KPI
• A trusted software provider is a partner included in strategic planning
Cus
tom
erC
omar
ch
ChangeRequest
ApplicationForm
CRapplicationreceived
Scope ofWork
estimation
CR projectprepared
CR projectsigned
CR ordersigned
Softwaredevelopment
CRinstallation
CR Tested CR approved
Road mapand plans
Feasibilityanalysis
Time-to-market KPIveryfication
Work around
Work arounddelivered
NGOSS Managed Services
14 Copyright Comarch 2010
Requirement management process
Streamlining implementations in the same direction
New Requirement
Category
Local Customization
Customer product
COTS
Verification of CA Product Mgmt
Requires coding
Becomes COTS
YES
NO
Customer product
COTS
Release
YES
NO
Verification of product mgmt board
Local configuration
Is accepted
YES
Local customization
NO
NGOSS Managed Services
15 Copyright Comarch 2010
Standardization of the processes
Operations
OperationsSupport &Readiness
Fulfillment
Strategy,Infrastructure &
Product
ProductLifecycle
Management
Assurance Billing
• Business processes may differ -> mapping to standards (eTOM) still possible
• Technical realization of network activities can be standardized
NGOSS Managed Services
16 Copyright Comarch 2010
Software vendor responsible for the software
• Reusability– Software components
– Interfaces
– Business process components – technical realization
• Better control over the solution• Lower cost for service provider• Leveraging best market standards
NGOSS Managed Services
17 Copyright Comarch 2010
End-to-End Responsibility
• Software vendor may take responsibility for the complete OSS solution
• Software vendor will shield its customers from problems with: Telco equipments
manufacturers Subcontractors
• This will secure future operation and extensions of the solution
Comarch OSS Suite
Operations Support &Readiness
Fulfillment Assurance
OSS Process Management
Network & Service Inventory
Service Inventory Management
OSS Mediation
Network Inventory Management
ProvisioningAuto-discovery &
Reconciliation
Network & Service Assurance
SLA Management
FaultManagement
PerformanceManagement
ServiceDeliveryPlatform
ServiceMonitoring
Service QualityManagement
NGOSS Managed Services
18 Copyright Comarch 2010
Service Catalogue – focused on the goals
• The solution is identified by services– Network configuration– Reconciliation– Events collection from
source X– Event correlation– Service impact calculation– Technology driven extensions– Etc…
• Each service is provided with some processes, KPIs, Measurement Points
NGOSS Managed Services
19 Copyright Comarch 2010
The role of measurement points
• Identify how we measure the service
• Identify responsibility for manual and automatic tasks
• Can cover time, data volume
• KPIs are calculated based on the MP
NGOSS Managed Services
20 Copyright Comarch 2010
Cust
om
er
Com
arc
h
ChangeRequest
ApplicationForm
CRapplicationreceived
Scope ofWork
estimation
CR projectprepared
CR projectsigned
CR ordersigned
Softwaredevelopment
CRinstallation
CR Tested CR approved
Road mapand plans
Feasibilityanalysis
Time-to-market KPIveryfication
Work around
Work arounddelivered
ROI shapes the service structure
ITIL Services
TTM KPI
Automation KPI
Cap
4.000 6.000
Offer
Cap
KPI measurements
Usage measurements
Activity AActivity A Activity WActivity W Activity FActivity F
manual automatic interactive manual
Inpu
t
Out
put
E2E R MP 1 E2E R MP 2High Level Measurement
MP 3 MP4
Low Level MeasurementLow Level Measurement
MP5 MP6 MP7 MP8 MP9 MP10
SLA / KPI
Malus Business Service
Activity BActivity BActivity A Activity W Activity B Activity F
• Sharing service provider success– Efficiency– Automation– Number of
network activities
– Any business related factor
NGOSS Managed Services
21 Copyright Comarch 2010
Managed Services – cost cutting
• Service provider responsible for its business
• Software provider – a trusted partner in the business success
• Standardized operations• Easy and predictable OPEX
calculation• Flexibility in shaping service
provider operations