Universal Fulfillment Organizer Leads CHT to NGOSS

CHT Telecom LaboratoriesNetwork Operations Lab.

Universal Fulfillment Organizer Universal Fulfillment Organizer Leads CHT to NGOSSLeads CHT to NGOSS

Shuang-mei Wang

OutlineOutline

1. Introduction1. Introduction1. Introduction 1. Introduction

2. What Do We Do?2. What Do We Do?

4. How Do We Do?4. How Do We Do?

5. Business Benefits 5. Business Benefits

3. Objectives3. Objectives

6. Q&A6. Q&A

Introduction

1. Introduction1. Introduction1. Introduction 1. Introduction

2. What Do We Do?2. What Do We Do?

4. How Do We Do?4. How Do We Do?

5. Business Benefits 5. Business Benefits

3. Objectives3. Objectives

6. Q&A6. Q&A

About Chunghwa TelecomAbout Chunghwa Telecom

CHT serves with the largest subscriber population in Taiwan over 20 million

CHT is the most experienced and largest integrated telecommunication operator in Taiwan with annual revenue more than 6 billion USD

CHT provides PSTN, mobile, internet services which cover broadband networking, satellite communication, intelligent network, mobile data and multimedia broadband

CHT with the closest international cooperation circuits reaches over 200 countries

About Chunghwa Telecom (CHT)CHT Telecom Laboratory innovates, creates and provides services to customers with CHT

About Chunghwa TelecomAbout Chunghwa Telecom

Network Solutions: NGN (Next Generation Network)

Home Solutions: FTTH (Fiber To The Home)Wireless Solutions: 3.5G / 3.9G / 4G

Business ChallengeBusiness Challenge

What Do We Do?

1. Introduction1. Introduction1. Introduction 1. Introduction

2. What Do We Do?2. What Do We Do?

4. How Do We Do?4. How Do We Do?

5. Business Benefits 5. Business Benefits

3. Objectives3. Objectives

6. Q&A6. Q&A

Current Provisioning View

Fulfillment, Assurance and Billing (FAB)

CHT (Chunghwa Telecom) would like to improve its fulfillment processes in all verticals Fulfillment, Assurance and Billing step by step

"One Stop" Services Fulfillment for IPTV ser"One Stop" Services Fulfillment for IPTV service over FTTxvice over FTTx

CHT is going to implement "One Stop" Services Fulfillment f

or IPTV service over FTTx solution.

IPTV Service Over FTTx IPTV Service Over FTTx

ServiceConfiguration& Activation

ServiceConfiguration& Activation

ResourceProvisioning

ResourceProvisioning

S/P Management

S/P Management

Customer Interface ManagementCustomer Interface Management

SellingSelling

OrderHandling

OrderHandling

MarketFulfillmentResponse

MarketFulfillmentResponse

Customer Relationship ManagementCustomer Relationship Management

Service Management & OperationsService Management & Operations

Resource Management & OperationsResource Management & Operations

S/P Relationship ManagementS/P Relationship Management

Objectives

1. Introduction1. Introduction1. Introduction 1. Introduction

2. What Do We Do?2. What Do We Do?

4. How Do We Do?4. How Do We Do?

5. Business Benefits 5. Business Benefits

3. Objectives3. Objectives

6. Q&A6. Q&A

Core NGOSS principlesCore NGOSS principles

New generation CHT OSS systems should be based on the 10 key business and technical principles

1. Enable an operator’s business transformation. allow simplified implementation of business process automation c

oupled with significantly improved business flexibility and agility

2. Reduce IT costs and timescales by utilizing widely available, commercial-off-the-shelf (COTS) software components.

3. Allow a clear migration path by integrating with and evolving from legacy systems.

4. Reduce software development costs and risks by building on industry best practices and existing standards work.

Core NGOSS principlesCore NGOSS principles

5. Provide comprehensive, enterprise-wide operational solutions for fixed, mobile, cable and converged industry segments

6. Allow corporate data to be widely shared across the enterprise and where appropriate with trading partners

7. Allow operator’s organization to evolve without systems lock-in by using loosely coupled distributed systems

Core NGOSS principlesCore NGOSS principles

8. Allow business processes to be easily changed without software change by separating control of business process flow from application operation.

9. Allow simplified systems integration (‘Plug & Play’) through clearly defined contract Interfaces between applications.

10. Allow simplified systems integration by utilizing a common communications bus between applications.

How Do We Do?

1. Introduction1. Introduction1. Introduction 1. Introduction

2. What Do We Do?2. What Do We Do?

4. How Do We Do?4. How Do We Do?

5. Business Benefits5. Business Benefits

3. Objectives3. Objectives

6. Q&A6. Q&A

Four Key FrameworksFour Key Frameworks

We use four key frameworks to implement our NGOSS eTOM SID TNA TAF/TAM

Original OSSOriginal OSSOriginal OSSOriginal OSS

BOPSBOPS

HIOSSHIOSS

LEAMISLEAMIS

OPTIMAOPTIMA

BANPSBANPSSMSSMS

SC&ASC&A

Implement Business Process (eTOM)Implement Business Process (eTOM)

Define and engineer/re-engineer business processes

ServiceConfiguration& Activation

ServiceConfiguration& Activation

ResourceProvisioning

ResourceProvisioning

S/P Management

S/P Management

Customer Interface ManagementCustomer Interface Management

SellingSelling

OrderHandling

OrderHandling

MarketFulfillmentResponse

MarketFulfillmentResponse

Customer Relationship ManagementCustomer Relationship Management

Service Management & OperationsService Management & Operations

Resource Management & OperationsResource Management & Operations

S/P Relationship ManagementS/P Relationship Management

Mapping (Gap Analysis)

Mapping (Gap Analysis)

Implement Business Process (eTOM)Implement Business Process (eTOM)

Define systems to implement processes

ServiceConfiguration& Activation

ServiceConfiguration& Activation

ResourceProvisioning

ResourceProvisioning

S/P Management

S/P Management

Customer Interface ManagementCustomer Interface Management

SellingSelling

OrderHandling

OrderHandling

MarketFulfillmentResponse

MarketFulfillmentResponse

Customer Relationship ManagementCustomer Relationship Management

Service Management & OperationsService Management & Operations

Resource Management & OperationsResource Management & Operations

S/P Relationship ManagementS/P Relationship Management

eTOM Level 2/3eTOM Level 2/3

ImplementImplement CCommon ommon IInformation nformation MModelodel (SID)(SID)

Define data using a common information model

ServiceConfiguration& Activation

ServiceConfiguration& Activation

ResourceProvisioning

ResourceProvisioning

S/P Management

S/P Management

Customer Interface ManagementCustomer Interface Management

SellingSelling

OrderHandling

OrderHandling

MarketFulfillmentResponse

MarketFulfillmentResponse

Customer Relationship ManagementCustomer Relationship Management

Service Management & OperationsService Management & Operations

Resource Management & OperationsResource Management & Operations

S/P Relationship ManagementS/P Relationship Management

ImplementImplement CCommon ommon IInformation nformation MModelodel (SID)(SID)

SID Implement Options

LegacyProcess Tier(eTOM aligned)

LegacyData Tier

SIDData Tier

eTOM/SIDProcess Tier

LegacyData Tier

SIDData Tier

LegacyProcess Tier

LegacyData Tier

SIDData Tier

eTOM/SIDProcess Tier

SIDData Tier

eTOM/SIDProcess Tier

Service Interface (based on SID)

Implement integration architectureImplement integration architecture

Define integration architecture

NGOSS Technology Neutral ArchitectureNGOSS Technology Neutral Architecture

Implement integration architectureImplement integration architecture

Architecture Requirements Interface Definition Technology-Neutral Component Model Separation of Business Process and Policy from

Component Implementation Security-Enabled Architecture Policy-Enabled Architecture Models, Shared Information and Data Distribution Transparency Compliance and Certification

Implement Application FrameworkImplement Application Framework

Define a clear target application set

ServiceConfiguration& Activation

ServiceConfiguration& Activation

ResourceProvisioning

ResourceProvisioning

S/P Management

S/P Management

Customer Interface ManagementCustomer Interface Management

SellingSelling

OrderHandling

OrderHandling

MarketFulfillmentResponse

MarketFulfillmentResponse

Customer Relationship ManagementCustomer Relationship Management

Service Management & OperationsService Management & Operations

Resource Management & OperationsResource Management & Operations

S/P Relationship ManagementS/P Relationship Management

Business Benefits

1. Introduction1. Introduction1. Introduction 1. Introduction

2. What Do We Do?2. What Do We Do?

4. How Do We Do?4. How Do We Do?

5. Business Benefits5. Business Benefits

3. Objectives3. Objectives

6. Q&A6. Q&A

Business Benefits of Using NGOSSBusiness Benefits of Using NGOSS

Having a well-definedwell-defined long-term direction for business processes and OSS implementation reduces investment risk.

NGOSS delivers measurable improvementsmeasurable improvements in development and software integration environments.

Integration of software with standard interfacesstandard interfaces is significantly faster, reducing cost of bringing a new software system into an existing environment.

Business Benefits of Using NGOSSBusiness Benefits of Using NGOSS

Integrating using NGOSS interfaces becomes a repeatable process, saving time and moneysaving time and money on each project and improving success rates

Definition of Use Cases and requirements becomes Use Cases and requirements becomes easiereasier across service providers/supplier and supplier/supplier partnership relationships when the common language provided the various NGOSS frameworks are used.

Automation enables lower operational expenditurelower operational expenditure.

Business Benefits of Using NGOSSBusiness Benefits of Using NGOSS

When automated systems are in place, making making changes in a well designed, well-understoodchanges in a well designed, well-understood environment is straightforward.

Reacting to a need to change a service offering, a billing option or a quality of service requirement becomes an easy to follow processeasy to follow process rather than significant changes that require lengthy testing.

Q&A

1. Introduction1. Introduction1. Introduction 1. Introduction

2. What Do We Do?2. What Do We Do?

4. How Do We Do?4. How Do We Do?

5. Business Benefits5. Business Benefits

3. Objectives3. Objectives

6. Q&A6. Q&A