Implementing NGOSS Solutions

8/8/2019 Implementing NGOSS Solutions

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Implementing Real SolutionsUsing the NGOSS Methodology


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webMethods Proprietary

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NGOSS Compliant Architecture

CCV CCV

DECDEC

SOI SOI

EMCEMC

Applications,Applications,

PartnersPartners

& Systems& Systems

InteroperabilityInteroperability& Data& Data

ExchangeExchange

B usinessB usiness

AbstractionAbstractionLayer Layer

B usiness Layer B usiness Layer

( Orchestration &( Orchestration &Measurement)Measurement)

ServiceServiceRegistryRegistry(LDAP, UDDI)(LDAP, UDDI)

Ex ternalised Process ControlEx ternalised Process Control

Common Communications VehicleCommon Communications Vehicle

S ervice Oriented InterfacesS ervice Oriented Interfaces

Data Ex change CapabilityData Ex change Capability

Benchmarking CapabilityBenchmarking Capability

Product Message Bus(application specific messaging: JMS, Tuxedo, CORBA, etc)

Shared Message Bus (or ES OA infrastructure)(common-form business function services based on open standards)

ServiceServiceInterfaceInterface



BusinessBusinessProcessProcess

Ex ecutionEx ecution

ProcessProcess

Imp rove mentImp rove mentDa shbo a rd Da shbo a rd & Business& Business An aly tics An aly tics

ProductProduct AdaptorAdaptor

(API)(API)Or Open S tandardOr Open S tandard


(API)(API)Or Open S tandardOr Open S tandardSOAP (WSDL)SOAP (WSDL)

COTSCOTSProductProduct

CustomizedCustomizedProductProduct

LegacyLegacySystemSystem

COTSCOTSProductProduct


(API)(API)Or Open S tandardOr Open S tandard


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Agenda

NGOSS (Lifecycle Methodology)What is itComponents eTOM, SID, TNA

TNA vs TSA

How to use and deploy using NGOSS Frameworks


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NGOSS Lifecycle

LogicalView

Physical

View

Service DevelopersView

Service ProvidersView

ImplementationDeployment

B usiness System

Deployment Capabilities,Constraints & Context

Implementation Capabilities,Constraints & Context

B usinessB usiness Capabilities,Capabilities,Constraints & ContextConstraints & Context

System Capabilities,Constraints & Context

Corporate

KnowledgeB ase

NGOSS

KnowledgeB ase

Shared


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Service Provider B usiness Perspectives

Outputs:Basis for development of practical business processes(eTOM)Guide for the development if Common Information Models(SID)Means to describe and measure meaningful KPIs(Benchmarking team)

That Provide:Greater AgilityCost Reduction - Profit ImprovementEnd to End Solutions (e.g. Fulfilment Flow-Through,

Assurance)Faster, more Flexible Service Creation (via reusability)Better Performance: People & Systems

Autonomic capability - policy based management


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W hat Should an NGOSS Methodology Include?

Formalized expression of Business Problem/SolutionLinkages from the Business Problem/Solution to thetechnical/realization models (i.e., Architectural Traceability):

Traceability from the business problem/solution through eachlevel of decomposition & refinement (vertical traceability)

Traceability from the process model to the data model to thepolicy model at each level (horizontal traceability)

Documented steps and guidelines for developing an NGOSSSolution using the NGOSS MethodologyCapability of being mapped onto major ArchitecturalFrameworksBe Use Case drivenBe Iterative


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NGOSS SAN Methodology

S COPE : Define Solution Boundary including Solution Mission Goals,and High-Level Use Cases

ANALYZE: Document existing (legacy) and desired environments withdetailed Use Cases , Process Maps , Activities and Policy Lists

N ORMALIZE: Map current view onto common vocabulary to achieve asingle unified model (using SID )

R ATIONALIZE: Examine normalized model for needed changes (Gap Analysis, Replication Analysis, Conflict Analysis). Terminate when nomore changes needed

R ECTIFY: Modify, delete or add functionality ( Contractually S pecified ) toresolve needed changes identified in Step 4. Once complete, cycle toStep 3.

Iterate withSANRR

Iterate withSANRR


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LogicalView

PhysicalView

Service DevelopersView

Service ProvidersView

ImplementationDeployment

B usiness System

Deployment Capabilities,Constraints & Context

Implementation Capabilities,Constraints & Context

B usiness Capabilities,Constraints & Context

System Capabilities,Constraints & Context

Iterate withSANRR

Iterate withSANRR

NGOSS Lifecycle with Iteration UsingNGOSS SANN Methodology

CorporateKnowledge

B ase

NGOSSKnowledge

B ase

Shared


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NGOSS Components

eTOM, SID, TNA


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NGOSS New Generation OSS

STEP 1.

Define theB usinessChallenge

STEP 4 . Execute the

B usinessSolution

STEP 2 . Architect the

B usinessSolution

STEP 3 . Implement

the B usinessSolution

NGOSSNGOSSSX Y Y ortingSX Y Y orting

`

ools`

ools


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NGOSS New Generation OSS

STEP 1. Define theB usinessChallenge

STEP 4 . Execute the

B usinessSolution

STEP 2 . Architect the

B usinessSolution

STEP 3 . Implement the

B usinessSolution

NGOSSNGOSSSa b b ortingSa b b orting

c

oolsc

ools


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Applying the eTOM

enhanced Telecom Operations Map


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Enterprise Management

Strategy, Infrastructure & Product Operations

Fulfillment Assurance B illingProductLifecycleManagement

InfrastructureLifecycleManagement

OperationsSupport &

eadiness

Customer elationship Management

Service Management & Operations

esource Management & Operations

Supplier/Partner elationship Management

Strategy &Commit

Marketing & Offer Management

Service Development & Management

esource Development & Management

Supply Chain Development & Management

(Application, Computing and Network)(Application, Computing and Network)

Customer

Enterprise EffectivenessManagement

Knowledge & esearchManagement

Enterprise iskManagement

Strategic & EnterprisePlanning

Financial & AssetManagement

Stakeholder & Externalelations Management

uman esourcesManagement

eTOM v4.0Enhanced Telecom Operations Map


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W hat is the SID

A Holistic Decompositional Information and Data Model,defined in UML, defining knowledge related to eachNGOSS View

Enables information to be represented in a standardformat using concepts and terminology defined by aparticular set of stakeholders

Emphasizes extensibility through abstractionModels the Lifecycle of objects

Conceptually, a set of related languages describingdifferent aspects of an object


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The Operations Level 2 ProcessesOperations

Fulfillment Assurance B illingOperations Support& eadinessCustomer elationshipManagement

Service Management & Operations

esource Management & Operations

Supplier/Partner elationship Management

ServiceConfiguration

& Activation

ServiceProblem

Management

Service QualityManagement

Service &Specific Instance

Rating

SM&OSupport &Readiness

Supplier/Partner Interface Management

S/P RequisitionManagement

S/P ProblemReporting &

Management

S/PPerformanceManagement

S/P Settlements& Billing

ManagementS/PRM

Support &Readiness

ResourceProvisioning

ResourceTrouble

Management

Retention & Loyalty

Customer Interface Management

Billing &Collections

Management

Customer QoS / SLA

Management

ProblemHandling

Selling

Order Handling

MarketingFulfillmentResponse

CRMSupport &Readiness

Resource Data Collection & Processing

ResourcePerformanceManagementRM&O

Support &

Readiness


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Example Process Flows:DSL Fulfillment

OperationsOSR Fulfillment Assurance Billing

Supplier/Partner Relationship ManagementSupplier/Partner Relationship Management

Resource ManagementResource Management

Service ManagementService Management

Customer Relationship ManagementCustomer Relationship Management

SM&OSupport &Readiness

ServiceProblem

Management

Service QualityManagement

Service &Specific Instance

Rating


RM&OSupport &Readiness

Resource Data Collection & Processing

S/P PurchaseOrder

Management

S/P

Buying

S/PPerformanceManagementS/PRMSupport &

Readiness Supplier/Partner Interface Management


Management

S/P ProblemReporting &

Management

Customer Interface ManagementCRM

Support &Readiness

CustomerQoS / SLAManagement

OrderHandlingMarketing

FulfillmentResponse

ProblemHandling

Retention & Loyalty

SellingBilling &

CollectionsManagement

ServiceConfiguration& Activation

ResourceTrouble

Management

ResourcePerformanceManagement


S/P PurchaseOrder

Management

S/P

BuyingSupplier/Partner Interface Management


OrderHandlingMarketing

FulfillmentResponse Retention & Loyalty

Selling

ServiceConfiguration& Activation

Billing &Collections

Management


Management

CustomerQoS / SLAManagement


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Example Interactions Flow: Ordering (Fulfillment)

C u s t o m e r d ela tionship Management

Service Managem ent & Operations

d esource M anagement & Operat ions

Supplier/Partner d ela tionship Management


Selling

Customer Requestreceived

Customer Order confirmed

Order HandlingCustomer Order Initiated

DesignConfirmation byCustomer EngineeringRequested

Design Accepted byCustomer

Completion Advised toCustomer

Retention & Loyalty

PriorityRequested

Priority Advised

Service Configuration & Activation

InternalServiceOrder Initiated

Service Activated

Service Order Status Update

DesignCompleted

DesignRequested

Resource Provisioning & Allocation to Service Instance

InternalWork Order Initiatied

CapacityRequested

Resource ActivationRequestedCapacity

Reserved

InternalResourceProvisioningCompleted

Resource Activated

S/P Buying

Ext ernal Supplier Selection Required

S/P Purchase Order ManagementExt er na l Component Requested

ExternalResource

Activated

Cus tomer requests SPoffering

Billing &CollectionsManagement

Customer

QoS/SLAManagement

Service Detailsf or Billing

Service Detailsfor Assurance

External Order Issued


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Example Process Dynamics Flow: Ordering (Fulfillment)

MarketProduct &Customer

Resource(A pplication,Computingand Network)

Supplier/

Partner

Service

Customer

requests SPoffering

Customer InterfaceManagement Customer Interface

ManagementCustomer InterfaceManagement

Selling

Customer RequestReceived

Customer Order Confirmed

S/P Buying S/P PurchaseOrder Management

ExternalComponentRequested

ResourceProvisioning &

Allocation to ServiceInstance


Allocation toService Instance


Allocation to ServiceInstance

ServiceConfiguration &

Activation

Resource Allocated


Activation

Exte rnal Supplier required

Resource Allocationrequested


Activation

InternalWork Order Initiated


Activation

Internal ResourceProvisionningCompleted

Resource Activationrequested

Order Handling

Customer Order Initiated

Design Requested

Order Handling

Desi gn Completed

Desi gn Confirmationby Engineeringrequested

Order Handling

InternalService Order Initiated

Design Accepted byCustomer

Retention &Loyalty

PriorityRequested

Priority Advised

External Order Issued

Service Detailsfor Assurance

Service Detailsfor Billing


Activation

Resource Activated

S/P PurchaseOrder Management

External Resource Acrivated

Order Handling

Service Activated

Completion advisedto Customer

Order

CompletionNotification

ExternalResource

Activated


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Applying the SID

Shared Information Data


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The SID Framework Aligned with eTOM

Strategy, Infrastructure &Product Operations

Enterprise

Customer Market/Sales Product

Service

Supplier/Partner

Enterprise Common Business Entities

Resource


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The SID B usiness Framework (G B 9 22)

Product

Market / SalesMarket Strategy & Plan

Market Segment

Marketing Campaign

Competitor

Contact/Lead/Prospect

Sales Statistic Sales Channel

Product

Pr oduct Specification Product Of fering

Strategic ProductPortfolio Plan Product Performance

Product Usage Statistic

Customer Customer

Customer Interaction

Customer Order

Customer Statistic

Customer Problem

Customer SLA

ServiceService

Service Specification

Service Applications

Service Configuration

Service Performance

Service Usage

esource

Supplier / Partner Supplier/Partner

S/P Plan

S/P Interaction

S/P Product

S/P Order

S/P SLA

Enterprise Common B usinessParty

Location

Business Interaction

Policy Agreement

Applied Customer BillingRate

Customer Bill

Customer Bill Collection

Customer Bill Inquiry

Service Strategy & Plan

Service Trouble Service Test

Resource

Resource Specification

Resource Topology

Resource Configuration

Resource Performance

Resource Usage

Resource Strategy &Plan

Resource Trouble Resource Test

S/P Problem

S/P Statistic

S/P Bill Inquiry

S/P Payment

S/P Performance S/P Bill

(Under Construction)

Product

Market / SalesMarket Strategy & Plan

Market Segment

Marketing Campaign

Competitor

Contact/Lead/Prospect

Sales Statistic Sales Channel

Product

Pr oduct Specification Product Of fering

Strategic ProductPortfolio Plan Product Performance

Product Usage Statistic

Customer Customer

Customer Interaction

Customer Order

Customer Statistic

Customer Problem

Customer SLA

ServiceService

Service Specification

Service Applications

Service Configuration

Service Performance

Service Usage

esource

Supplier / Partner Supplier/Partner

S/P Plan

S/P Interaction

S/P Product

S/P Order

S/P SLA

Enterprise Common B usinessParty

Location

Business Interaction

Policy Agreement

Applied Customer BillingRate

Customer Bill

Customer Bill Collection

Customer Bill Inquiry

Service Strategy & Plan

Service Trouble Service Test

Resource

Resource Specification

Resource Topology

Resource Configuration

Resource Performance

Resource Usage

Resource Strategy &Plan

Resource Trouble Resource Test

S/P Problem

S/P Statistic

S/P Bill Inquiry

S/P Payment

S/P Performance S/P Bill

(Under Construction)


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NGOSS SID Product-Service- esource

ProductSpecification

0..n 0..10..n

involvedProduct S pecs

0..1

ProductOffering0..n0..1 0..n

involvedProductOfferings

0..1

1

0..n

1

0..n

madeAvailableAs

Product1 0..n1 0..nofferedAs

Resource

ProductItem1 1..n1 1..nhasProduct I tems

1

0..n

1

0..n

resourceRealizedAs

CustomerFacing S ervice

1

0..n

1

0..n

serviceRealizedAs

ResourceFacing S ervice

0..n0..n 0..n0..n

cfRequiresRF S ervices

PhysicalResource

1

1..n

1

1..n

physicalResourcesHostRF S

LogicalResource

1

1..n

1

1..nlogicalResourcesForRF S

0..n0..n 0..n0..n

pResource S upportsLResource

S ervice


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Select SID Domains and Data Model for Implementation

esource

Customer

*

CustomerAccount

CustomerFacingServiceTI e esourceFacingServiceTI

CustomerOrderTI CustomerOrderItemTI

ProductSpecificationTIProductTI ProductOfferingTI

NetworkElementTI

PhysicalPortTI

CardTIEquipment f olderTI

PhysicalLinkTI

TTPointTICTPointTI

1 ,*

*

1

1

*1 ,*

*

1 ,*

1 ,*

1

0,1

*

0,1

*0 ,1

*0 ,1

*

1

1 ,* 1 ,*

0 ,1*

**

Customer 1 ,*

*

*

1

*

* *1

0,1

*

0 ,1

1

** *

* *

* * *

*

Product

Service

LogicalPortTI Connection

2 .. *

1

Trail

1

2 .. *


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Customer and Product domain model

CustomerAccount

+ AttrReq id : CDMidType+ AttrReq name : CDMstring+ Attr accountType : CDMstring+ Attr accountStatus : CDMstring

CustomerOrder

+ Attr assignedPriority : CDMinteger+ Attr assignedResponsibilityDate : CDMdatetime

CustomerOrderTI

BusinessInteraction

+ AttrReq id : CDMidType+ AttrReq interactionDate : CDMdatetime+ Attr description : CDMstring+ AttrReq interactionDateComplete : CDMdatetime+ AttrReq interactionStatus : CDMstring

*

BusinessInteractionItem

+ AttrReq quantity : CDMinteger+ Attr action : CDMstring1..*

*

Request

*

1..*

CustomerOrderItemTI+ AttrReq id : CDMidType+ AttrReq detailInfo : CDMstring

Product

+ AttrReq name : CDMstring+ Attr description : CDMstring+ Attr productStatus : CDMstring+ AttrReq productSerialNumber : CDMinteger

+ Attr validFor : CDMdatetime

ProductOffering

+ AttrReq id : CDMidType+ AttrReq name : CDMstring+ Attr description : CDMstring+ Attr validFor : CDMdatetime+ Attr status : CDMstring

ProductOfferingTI

+ AttrReq type : CDMstring+ Attr parameterValue : CDMstring+ Attr maxQuantity : CDMinteger

ProductTI

*

*

*

1

*

1

0..1

*

ProductSpecification

+ AttrReq name : CDMstring+ AttrReq description : CDMstring+ AttrReq productNumber : CDMstring+ Attr brand : CDMstring- Attr validFor : CDMdatetime- Attr lifecycleStatus : CDMinteger

ProductSpecificationTI

+ AttrReq id : CDMidType+ AttrReq characteristic : CDMstring

*

*

*

0..1

Customer

+ AttrReq id : CDMidType+ Attr customerStatus : CDMstring

+ Attr customerRank : CDMstring

1..*

*

Customer

Customer Account

Specific Customer ADSL order

ADSL

ADSL

LAN

Mailbox

B roadbandConnectivity


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R esource domain model P hysical Resource

Equ i g h i p tH q l r i r

+ s t

ttr u v w x y l v r t t s : lv

Equ i t+ s

t

ttr u v w x v w i v t t t s : lv

.. r

- s t

ttr x is fi r lv y sic ll : lv - s

t

ttr x y t v r r I st ll t t s : i t v v r- s

t

ttr x is t y v rB r : lv - s

t

ttr x sl tL t : stri - s

t

ttr x sl ts u v w ir v : i t v v r+ s

t

ttr x y r w r v

v rsi : stri

j hy k i l l j m rt

+ s t

ttr u v w x rt n v r : i t v v r- s

t

ttr u v w x t v Of rt : i t v v r- s

t

ttr x o v r rt n v : stri

..

M H r w r

- s t

ttr x iti lI f : stri - s

t

ttr x i istr tio

v t t v : i t v v r- s

t

ttr x y sic lt

l r u v rti E lv : lv = tr v - s

t

ttr x y sic lt

l r t t s : i t v v r = - s

t

ttr x c li u v w irv v ts : stri - s

t

ttr x y r w r v r s v : i t v v r

j hy k i l l m t i r

- s t

ttr x y t w lv : lv - s

t

ttr x r v o lv : lv - s

t

ttr x r v l c v lv : lv

j hy k i l l k m urce

- s t

ttr x f ct r v t v : t v ti v - s

t

ttr x t y v rI v tifiv r : stri - s

t

ttr x w v r t t v : stri - s

t

ttr x s v ri ln v r : stri + s

t

ttr x o v rsi n v r : stri

Phy k i calDev i ce

- s t

ttr x c l v I v v v t : lv - s

t

ttr x c l v n v r : i t v v r- s

t

ttr x c fi r ti Or v r : stri - s

t

ttr x v o ic v Gr I : stri - s

t

ttr x is sit v : lv - s

t

ttr x c i w v r : lv = f ls v

Net w m rkElementT I

+ s t

ttr u v w x i : i

v

+ s t

ttr x s ftw r v

v rsi : stri + s

t

ttr u v w x i t

r v ss : stri + s

t

ttr x y st n v : stri + s

t

ttr x ssw r : stri + s

t

ttr x ssw r 2 : stri + s

t

ttr u v w x v : stri + s

t

ttr x v scri ti : stri + s

t

ttr u v w x s v r v : stri

Phy k i calPortT I

+ s t

ttr u v w x i : i

v

+ s t

ttr x v : stri + s

t


t

ttr u v w x i t t s : i t v v r+ s

t

ttr u v w x v r t t s : i t v v r+ s

t

ttr u v w x i v : i t v v r

ardT I

+ s t

ttr u v w x i : i

v

+ s t

ttr x v : stri + s

t


t

ttr u v w x t v : stri

Equ i ment H olderT I

+ s t

ttr u v w x i : i

v

+ s t

ttr u v w x siti : i t v v r+ s

t

ttr x v scri ti : stri

Phy k i calL i nkT I

+ s t

ttr u v w x v scri ti : stri + s

t

ttr u v w x i : i

v

+ s t

ttr u v w x sI : stri

..

H ard w are

- s t

ttr x v t y : stri - s

t

ttr x y v i y t : stri - s

t

ttr x v s r v v tU its : i t v v r- s

t

ttr x w v i y t : stri - s

t

ttr x w v i y tU its : i t v v r- s

t

ttr x wi t y : stri

..

..

Equipment

port


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Applying Use Cases


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Example: Order andling B usiness Use Case

O r r li gUs C sC s t

r

z i { O r|

r

}

s t

i ~ cl

V li|

t O r|

r

}

s t

lyz O r|

rF

sibili t y

r z ssO r

|

r

t r iz

Cr |

it

I sss

O r|

r

r z kO r

|

r

g

J p r|

yC pl t

O r|

r

|

O r|

rC z lO r

|

r

i ~ cl

i ~ cl

i ~ cl

i ~ cl

i ~ cl

i ~ cl

i ~ cl

i~ cl

O r|

r r z ssi g

C s t rI t rf z

r -O r|

r r z ssi g

I t r l gi r i g

O C

S l s

S ppli r

rt r

ex t end ex t end


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Describe Use Cases


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Use Case Messaging

OnLineSimulation

Individserver

Billing VoicemailEAI

1. Add new subscriber

2. Perform credit check

3. Result

4. Add subscriber/product(s)

5. Result

6. Add subscriber/service

7b. Reject

7c. Add trans to queue

7d. Subsriber added to queue

8. Resume transaction: Add subscriber/service

9. Result

10. Service added


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Implementation

SystemB usiness

Deployment

NGOSS Lifecycle and Methodologyaddress all stakeholder views

Knowledge B ase

Design Standards & Process

System Architecture

Policy ModelInformation ModelSystem Contract

Operational Environment

Component InstancePolicy InstanceData InstanceContract Instance

Implementation Choices

ComponentsPolicy Spec .Data ModelContract Implementation

Repository of Reusable Best

Practices process,policy, capabilities,

etc.

B usiness Scope, Goals, Missions

B usiness ProcessB usiness PoliciesB usiness View Info Model

B usiness Contract

No big bang project, must use tools to make knowledge visible and manageable through

each solution project iteration

Implementing NGOSS Solutions

Documents