REAL ID STATE OF COLORADO

Presented by Mike Dixon, Senior Director and Rosalie Johnson, DL Operations Manager

Division of Motor VehiclesColorado Department of Revenue

• Fraud Prevention Working Group – July 2000

- Specified acceptable proof of identity documents

-Required proof of residency

-Added black light security feature to Colorado cards

-Implemented facial recognition

-SAVE verification of immigration status

-SSOLV verification of SSN

-Implemented index finger printing & comparison

-Mandatory identity, lawful presence, and other checks for first time applicants

-Limit issuance to only one card – DL or ID

• HB01-1125 passed implementing .60 security surcharge

The Road to Real ID (1 of 2)

• Congress passed Real ID Act – May 2005

• DHS Federal Real ID Grants 2008 to 2011

• DMV Assessment – October 2011

• 35 of 39 benchmarks met or close to being met

• Request to DHS – October 2012

• 39 of 39 benchmarks met or close to being met

• DHS approval two alternative methods of verification

• New Colorado DL/ID Cards – April 2016

• Colorado DRIVES phase 1 implementation – February 2017

• Committed to implementing State to State (S2S)

The Road to Real ID (2 of 2)

• Real ID Cards• Second-Tier Cards• DL/ID Card Requirements Matrix• Office Management – Advisors• Online Services• Exceptions Processing

Real ID Practices in Place

New Card and New Security Features

Real ID Credential (1 of 2)

Real ID Credential (2 of 2)

First Initial, Last Name, and DOB in a curved, varying width format

Military Designation-started January 2014

Federal Real ID Compliant Indicator

New Card and 2nd Tier Security Features

Non-Real ID Credential

Non-REAL ID Banner affixed above image

DL/ID Requirements Matrix

US Citizens and PLP’s

• Improved Customer Service – Reduced Wait Times• Advisors in 11 Largest Offices in 2014• Customer Assistance / Validation of items needed for successful visit• Active Management Critical to Good Customer Service and Identification of Potential Fraud

Office Management - Advisors

New services

Begin application for a new driver license or ID

Exchange driver license for an ID

Extend an expiration date (if eligible)

Add/change renewal reminders

Request a driver record

Pay eligible citation(s)

Pay reinstatement fee

Upload reinstatement documents

Submit a subpoena

Reschedule a hearing

View/submit a DOT medical certificate

Existing services

Renew a driver license or ID

Check eligibility to renew-by-mail

Change driver license or ID address

Update emergency contact information

Schedule an appointment

Renew vehicle registration

Manage International Registration plan

• Increased Customer Convenience

• Reduce Office Traffic and Wait Times

Online Services

• Established and managed by DMV Investigations Unit - 2007 to 2014• Process complied with REAL ID Federal Register, Part II, 37.11 (h) Exceptions Process• Identification Card Task Force established 2013• Appropriation authorized for DMV for EP (SB14-087)• Driver License Management of Exceptions Processing (EP) - 2014 to Present• Expansion of EP in 2014

- All offices offer remote EP - Four offices offer walk-in service

Exceptions Processing

Online Services

Questions?

Online Services