REAL ID STATE OF COLORADO Presented by Mike Dixon, Senior Director and Rosalie Johnson, DL Operations Manager Division of Motor Vehicles Colorado Department of Revenue
REAL ID STATE OF COLORADO
Presented by Mike Dixon, Senior Director and Rosalie Johnson, DL Operations Manager
Division of Motor VehiclesColorado Department of Revenue
• Fraud Prevention Working Group – July 2000
- Specified acceptable proof of identity documents
-Required proof of residency
-Added black light security feature to Colorado cards
-Implemented facial recognition
-SAVE verification of immigration status
-SSOLV verification of SSN
-Implemented index finger printing & comparison
-Mandatory identity, lawful presence, and other checks for first time applicants
-Limit issuance to only one card – DL or ID
• HB01-1125 passed implementing .60 security surcharge
The Road to Real ID (1 of 2)
• Congress passed Real ID Act – May 2005
• DHS Federal Real ID Grants 2008 to 2011
• DMV Assessment – October 2011
• 35 of 39 benchmarks met or close to being met
• Request to DHS – October 2012
• 39 of 39 benchmarks met or close to being met
• DHS approval two alternative methods of verification
• New Colorado DL/ID Cards – April 2016
• Colorado DRIVES phase 1 implementation – February 2017
• Committed to implementing State to State (S2S)
The Road to Real ID (2 of 2)
• Real ID Cards• Second-Tier Cards• DL/ID Card Requirements Matrix• Office Management – Advisors• Online Services• Exceptions Processing
Real ID Practices in Place
Real ID Credential (2 of 2)
First Initial, Last Name, and DOB in a curved, varying width format
Military Designation-started January 2014
Federal Real ID Compliant Indicator
New Card and 2nd Tier Security Features
Non-Real ID Credential
Non-REAL ID Banner affixed above image
• Improved Customer Service – Reduced Wait Times• Advisors in 11 Largest Offices in 2014• Customer Assistance / Validation of items needed for successful visit• Active Management Critical to Good Customer Service and Identification of Potential Fraud
Office Management - Advisors
New services
Begin application for a new driver license or ID
Exchange driver license for an ID
Extend an expiration date (if eligible)
Add/change renewal reminders
Request a driver record
Pay eligible citation(s)
Pay reinstatement fee
Upload reinstatement documents
Submit a subpoena
Reschedule a hearing
View/submit a DOT medical certificate
Existing services
Renew a driver license or ID
Check eligibility to renew-by-mail
Change driver license or ID address
Update emergency contact information
Schedule an appointment
Renew vehicle registration
Manage International Registration plan
• Increased Customer Convenience
• Reduce Office Traffic and Wait Times
Online Services
• Established and managed by DMV Investigations Unit - 2007 to 2014• Process complied with REAL ID Federal Register, Part II, 37.11 (h) Exceptions Process• Identification Card Task Force established 2013• Appropriation authorized for DMV for EP (SB14-087)• Driver License Management of Exceptions Processing (EP) - 2014 to Present• Expansion of EP in 2014
- All offices offer remote EP - Four offices offer walk-in service
Exceptions Processing