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TABLE OF CONTENTS
PEARSON CUSTOM BUSINESS RESOURCESDECISION SCIENCE & MIS
DECISION SCIENCEFeatured Titles 4
Available Cases 7
Complete List of Titles 16
MISFeatured Titles 18
Available Cases 21
Complete List of Titles 28
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4 PEARSON CUSTOM BUSINESS RESOURCES
content and availability subject to change
DECISION SCIENCEFeatured TitlesThis is a partial list of books available in PCBR. There are additional Decision Science titles as wellas titles for other disciplines on our website. If youhave any questions you can contact us [email protected].
EvansStatistics, Data Analysis & Decision Modeling, 4/e
Data and Business Decisions 30pp DS48CH1
Displaying and Summarizing Data 42pp DS48CH2
Probability Distributions and Applications 50pp DS48CH3
Sampling and Estimation 34pp DS48CH4
Hypothesis Testing and Statistical Inference 38pp DS48CH5
Regression Analysis 46pp DS48CH6
Forecasting 34pp DS48CH7
Statistical Quality Control 24pp DS48CH8
Building and Using Decision Models 34pp DS48CH9
Risk Analysis and Monte Carlo Simulation 46pp DS48CH10
Decisions, Uncertainty, and Risk 36pp DS48CH11
Queues and Process Simulation Modeling 40pp DS48CH12
Linear Optimization 52pp DS48CH13
Integer and Nonlinear Optimization 52pp DS48CH14
Appendix: Tables 12pp DS48GL
Page Count Order Code Page Count Order Code
Krajewski/Ritzman/MalhotraOperations Management: Processes and Supply Chains, 9/e
Competing with Operations 32pp DS49CH1
Supplement: Decision Making 18pp DS49SP1
Project Management 42pp DS49CH2
Process Strategy 32pp DS49CH3
Process Analysis 36pp DS49CH4
Supplement: Simulation 20pp DS49SP2
Quality and Performance 46pp DS49CH5
Capacity Planning 26pp DS49CH6
Supplement: Waiting Lines 20pp DS49SP3
Constraint Management 32pp DS49CH7
Lean Systems 30pp DS49CH8
Supply Chain Design 34pp DS49CH9
Supply Chain Integration 34pp DS49CH10
Location 28pp DS49CH11
Inventory Management 36pp DS49CH12
Supplement: Special Inventory Models 14pp DS49SP4
Forecasting 42pp DS49CH13
Operations Planning and Scheduling 40pp DS49CH14
Resource Planning 44pp DS49CH15
Supplement: Linear Programming 38pp DS49SP5
Appendix: Normal Distribution 2pp DS49AP1
Appendix: Table of Random Numbers 2pp DS49AP2
Glossary 10pp DS49GL
Page Count Order Code Page Count Order Code
Decision Science Featured Titles
DECISION SCIENCE 5
Levine/Krehbiel/BerensonBusiness Statistics: A First Course, 5/e
Page Count Order Code Page Count Order Code
Introduction and Data Collection 24pp DS47CH1
Presenting Data in Tables and Charts 62pp DS47CH2
Numerical Descriptive Measures 48pp DS47CH3
Basic Probability 32pp DS47CH4
Discrete Probability Distributions 28pp DS47CH5
The Normal Distribution 30pp DS47CH6
Sampling and Sampling Distributions 34pp DS47CH7
Confidence Interval Estimation 40pp DS47CH8
Fundamentals of Hypothesis Testing: One-Sample Tests 42pp DS47CH9
Two-Sample Tests and One-Way Anova 70pp DS47CH10
Chi-Square Tests 34pp DS47CH11
Simple Linear Regression 54pp DS47CH12
Multiple Regression 38pp DS47CH13
Statistical Applications in QualityManagement 38pp DS47CH14
Appendix: Review of Arithmetic, Algebra, and Logarithms 4pp DS47AP1
Appendix: Summation Notation and Statistical Symbols 6ppDS47AP2
Appendix: Basic Computing Skills 6pp DS47AP3
Appendix: Student CD-ROM Contents 6pp DS47AP4
Appendix: Tables 24pp DS47AP5
Appendix: Student CD-ROM and Software FAQs 4pp DS47AP6
PintoProject Management: Achieving Competitive Advantage, 2/e
Introduction: Why Project Management? 30pp DS53CH1
The Organizational Context: Strategy, Structure, and Culture 40pp DS53CH2
Project Selection and Portfolio Management 38pp DS53CH3
Leadership and the Project Manager 28pp DS53CH4
Scope Management 32pp DS53CH5
Project Team Building, Conflict, and Negotiation 34pp DS53CH6
Risk Management 28pp DS53CH7
Cost Estimation and Budgeting 32pp DS53CH8
Project Scheduling: Networks, Duration Estimation, and Critical Path 30pp DS53CH9
Project Scheduling: Lagging, Crashing, and Activity Networks 34pp DS53CH10
Critical Chain Project Scheduling 32pp DS53CH11
Resource Management 28pp DS53CH12
Evaluation and Control 32pp DS53CH13
Project Closeout and Termination 28pp DS53CH14
Glossary 14pp DS53GL
Page Count Order Code Page Count Order Code
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6 PEARSON CUSTOM BUSINESS RESOURCES
content and availability subject to change
Available Cases for DecisionScience CoursesThis is a partial list of cases available on PCBR.Please visit our website to access our collection ofover 28,000 cases and articles and for additionalrecommendations for your specific course.
OPER050 Six Sigma at MotorolaAparna/GuptaICMR, 2005 16ppTeaching Note Available
OPER044 The Making of Boeing 777Aparna/GuptaICMR, 2005 18ppTeaching Note Available
9B07D019 Eagle Services AsiaArnheiterIvey, 2007 14ppTeaching Note Available
506-116-1 Kalamegham’s WoesAseer/George/Prabhuecch—T.A. Pai Management Institute, 2006 6pp
UVA-OM-1114 Musictoday, LLC: Implementing a PeriodicReview Inventory SystemAshton/Gu/LaseterDarden, 2005 12ppTeaching Note Available
9-699-198 Ford Motor Co.: Supply Chain StrategyAustinHBSP, 2001 10ppTeaching Note Available
9-601-114 The iPremier Co. (A): Denial of Service AttackAustin/Leibrock/MurrayHBSP, 2007 12ppTeaching Note Available
9-600-098 IBM Corp. TurnaroundAustin/NolanHBSP, 2000 20ppTeaching Note Available
9B08M010 Mattel and the Toy Recalls (A)Bapuji/BeamishIvey, 2008 16ppTeaching Note Available
9B08M011 Mattel and the Toy Recalls (B)Bapuji/BeamishIvey, 2008 10ppTeaching Note Available
TaylorIntroduction to Management Science, 10/e
Page Count Order Code Page Count Order Code
Management Science 30pp DS50CH1
Linear Programming: Model Formulation and Graphical Solution 44pp DS50CH2
Linear Programming: Computer Solution and Sensitivity Analysis 40pp DS50CH3
Linear Programming: Modeling Examples 74pp DS50CH4
Integer Programming 46pp DS50CH5
Transportation, Transshipment, and Assignment Problems 56pp DS50CH6
Network Flow Models 50pp DS50CH7
Project Management 72pp DS50CH8
Multicriteria Decision Making 68pp DS50CH9
Nonlinear Programming 26pp DS50CH10
Probability and Statistics 42pp DS50CH11
Decision Analysis 62pp DS50CH12
Queuing Analysis 44pp DS50CH13
Simulation 56pp DS50CH14
Forecasting 62pp DS50CH15
Inventory Management 46pp DS50CH16
Appendix: Normal and Chi-Square Tables 2pp DS50AP1
Appendix: Setting Up and Editing a Spreadsheet 4pp DS50AP2
Appendix: The Poisson and Exponential Distrubutions 2pp DS50AP3
Glossary 6pp DS50GL
DECISION SCIENCE 7
OPER056 The Making of Airbus A380Basha/GuptaICMR, 2006 4ppTeaching Note Available
OPER045 Supply Chain Management in L&T (ECC Division)Bhattacharya/DuttaICMR, 2005 10ppTeaching Note Available
9-603-049 QuickMedx, Inc.Bohmer/GrobergHBSP, 2003 30ppTeaching Note Available
9-609-103 Performance Management at Intermountain HealthcareBohmer/RomneyHBSP, 2009 30pp
9-686-093 Kristen’s Cookie Co. (A)BohnHBSP, 2006 4ppTeaching Note Available
UVA-BP-0468 Kellogg-Worthington IntegrationBourgeois/WestDarden, 2003 2pp
95103 Disruptive Technologies: Catching the WaveBower/ChristensenHBSP, 1995 20ppTeaching Note Available
9A95D025 ISO 9000 Implementation AA Polysar(Abridged)Britney/Gulbronson/ChahineIvey, 2001 12pp
A11-06-0018 An Entrepreneur Seeks the Holy Grail of RetailingBuchananThunderbird, 2006 2ppTeaching Note Available
A11-06-0017 When Customer Demands Hurt Channel RelationsBuchananThunderbird, 2006 2ppTeaching Note Available
607-006-1 Exemplar Electronics, Inc (A)Callarman/Spragueecch—China Europe International BusinessSchool, 2007 12pp
OPER026 Sears Logistics Management PracticesChandran/GuptaICMR, 2004 14ppTeaching Note Available
OPER049 SCM and ERP Software Implementation atNike: From Failure to SuccessChaturvedi/GuptaICMR, 2005 20pp
UVA-OM-1021 AVID Medical, Inc.ColleyDarden, 2003 20ppTeaching Note Available
UVA-OM-1063 Note on Waiting-Line Service Processes:Calculations and AnalysisColley/WeissDarden, 2003 24pp
UVA-OM-1176 United States Postal Service: Office Products SourcingCrossDarden, 2005 4pp
9A91J005 Introducing New Technology at General MotorsCummings/GrahamIvey, 2001 4ppTeaching Note Available
606-038-1 Gategourmet: Success Means Getting to the Plane on Time Dayecch—Henley Business School, 2006 6pp
608-038-1 Pioneering Healthy Quick ServiceFood: The Case of Yo! SushDayecch—Henley Business School, 2008 30pp
606-030-1 British Airways: A Journey in Procurement TransformationDay/Andersonecch—ESMT European School of Management& Technology GmbH, 2006 20pp
Decision Science Featured Titles — Cases
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8 PEARSON CUSTOM BUSINESS RESOURCES
content and availability subject to change
608-017-1 Econstroi: An Electronic Buying Platform forthe Construction SectorDelgado/Fontes/Ribeiroecch—AESE—Escola de Direccao e Negocios,2008 20pp
UVA-OM-1177 Sammy Snacks (A)Eakes/Laseter/FairchildDarden, 2005 14pp
9-909-038 Windows VistaEdelmanHBSP, 2009 16pp
9-603-056 Large-scale Change at the WSSCEdmondson/HajimHBSP, 2003 22pp
607-027-1 Small Part, Big Impact: The Miele Way of SourcingEhrgott/Kaufmann/Hochweiss/John/Richter/Seidelecch—WHU Otto Beisheim School ofManagement, 2007 16pp
9B00D010 Hailey KennedyErskine/DaviesIvey, 2001 8ppTeaching Note Available
97101 Mass Customization at Hewlett-Packard: ThePower of PostponementFeitzinger/LeeHBSP, 1997 8pp
FINC046 ICICI Bank’s “Get up to 100% Cash Back”OfferFernando/MeenakshisundaramICMR, 2007 10ppTeaching Note Available
608-018-1 Managing Innovation at BrisaFerreira/Fontesecch—AESE—Escola de Direccao e Negocios,2008 24pp
97205 What Is the Right Supply Chain for Your Products?FisherHBSP, 1997 16pp
94302 Making Supply Meet Demand in an Uncertain WorldFisher/Hammond/Obermeyer/RamanHBSP, 1994 14pp
9A82J004 Fine Footwear LimitedFoerster/MimickIvey, 2007 12ppTeaching Note Available
UVA-OM-0612 PPG Industries: Statistical Quality ControlFreeland/McKensieDarden, 1991 12ppTeaching Note Available
9-601-043 Oracle Corp.Frei/Rodriguez-FarrarHBSP, 2002 20ppTeaching Note Available
UVA-BP-0301 Pontiac Division of General Motors (B)Fulmer/LangenhorstDarden, 1991 4pp
98507 Fast, Global, and Entrepreneurial: SupplyChain Management, Hong Kong Style: AnInterview with Victor FungFung/MagrettaHBSP, 1998 16pp
87603 Competing on the Eight Dimensions of QualityGarvinHBSP, 1987 12pp
R0806G The Multiunit EnterpriseGarvin/LevesqueHBSP, 2008 16pp
606-020-1 Barco: Manufacturing Strategy of PrintedCircuit AssemblyGoeman/Vereecke/Serneelsecch—Vlerick Leuven Gent ManagementSchool, 2006 12pp
9B08D003 Designing Optimal Capacity PlanningStrategiesHall/McPeakIvey, 2008 4ppTeaching Note Available
R0404E Deep Change: How Operational InnovationCan Transform Your CompanyHammerHBSP, 2004 16pp
9-694-046 Barilla SpA (A)HammondHBSP, 2008 22ppTeaching Note Available
DECISION SCIENCE 9
9-695-022 Sport Obermeyer Ltd.Hammond/RamanHBSP, 2006 20ppTeaching Note Available
9B08D006 Introductory Note on OperationsManagementHaywood-FarmerIvey, 2008 36pp
9B06D014 Middlesex Mushrooms Limited (A)Haywood-Farmer/AdlingtonIvey, 2007 14ppTeaching Note Available
9B06D015 Middlesex Mushrooms Limited (B)Haywood-Farmer/AdlingtonIvey, 2007 2ppTeaching Note Available
9B08D002 Banking or Consulting: That is the QuestionHaywood-Farmer/Baker/LevyIvey, 2008 12ppTeaching Note Available
9B05D007 RLG InternationalHaywood-Farmer/CrossIvey, 2008 24pp
9A97D006 Elliot Lake Retirement Living, Inc.Haywood-Farmer/DiotteIvey, 2002 22pp
9B07D017 I-Love-Stickers.comHaywood-Farmer/EisenschmidIvey, 2007 16pp
9B06D016 Boman CommunicationsHaywood-Farmer/Erika LundholmIvey, 2007 14ppTeaching Note Available
9A95D013 University of Western Ontario Book StoreHaywood-Farmer/FletcherIvey, 2002 ® 10ppTeaching Note Available
9A96D006 WhiteWater Specialties LimitedHaywood-Farmer/FletcherIvey, 2002 8ppTeaching Note Available
9A96D005 WhiteWater West Industries LimitedHaywood-Farmer/FletcherIvey, 2002 14ppTeaching Note Available
9A93D001 Western FitnessHaywood-Farmer/LarocqueIvey, 2002 16ppTeaching Note Available
9B07D007 Dr. Nicholas Burns, DDSHaywood-Farmer/MitsisIvey, 2007 12ppTeaching Note Available
9A92D003 Ernst & Young: Processing Personal Tax ReturnsHaywood-Farmer/OsborneIvey, 2002 14pp
9A91D015 Body Shop CanadaHaywood-Farmer/SeligmanIvey, 2001 12ppTeaching Note Available
9A95D015 H.M.S. PinaforeHaywood-Farmer/Stapleton/VandenHovenIvey, 2001 8ppTeaching Note Available
9B00D015 Bottling at Creemore Springs BreweryHaywood-Farmer/TattersallIvey, 2001 8ppTeaching Note Available
9B00D005 Diverse Industries InternationalHaywood-Farmer/TattersallIvey, 2002 8ppTeaching Note Available
9B07D020 Lauren McDonald at Ernst & YoungHaywood-Farmer/Weaver/CybulskiIvey, 2008 12ppTeaching Note Available
906-007-1 A Tale of Two CIOsHead/Ezingeardecch—Henley Business School, 2006 6pp
NAC104 Le ParisienHeineke/Bapista/LindeNACRA, 1997 10ppTeaching Note Available
Cases
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10 PEARSON CUSTOM BUSINESS RESOURCES
content and availability subject to change
R0807L Putting the Service-Profit Chain to Work (HBR Classic)Heskett/Jones/Loveman/Sasser/SchlesingerHBSP, 2008 20pp
UVA-S-0142 Best Buy Co., Inc.HessDarden, 2007 14ppTeaching Note Available
UVA-OM-0751 The ManorHorniman/Landel/Lotze/GasiewskiDarden, 2004 14ppTeaching Note Available
9-604-063 Flextronics International, Ltd.Huckman/PisanoHBSP, 2006 18ppTeaching Note Available
708-060-1 Lifeline: A Social Initiative Led by B-School StudentsHuirem/Galliara/Punekarecch—NMIMS University, 2009 24pp
9-609-069 SAP AG: Orchestrating the EcosystemIansiti/LakhaniHBSP, 2009 20pp
9B01D013 Deere & Company Worldwide LogisticsJohnsonIvey, 2002 6ppTeaching Note Available
9B07D001 Supply Chain Management at Wal-MartJohnsonIvey, 2008 16ppTeaching Note Available
9B07D018 Nissan Canada Inc.Johnson/HunterIvey, 2007 12ppTeaching Note Available
9B00D003 Yield Management at American AirlinesJohnson/Klassen/Haywood-FarmerIvey, 2002 8ppTeaching Note Available
605-045-1 Aeroboutique Inflight RetailJonesecch—University of Surrey, 2006 14p
9A98D005 Industrie Pininfarina: The New Customer DecisionJonesIvey, 2001 22ppTeaching Note Available
9A95D021 Rosenbluth: Supply Chain Management in ServicesKamauff/AllanIvey, 2008 18ppTeaching Note Available
9A97D013 Ventramex and the Mexican Peso CrisisKamauff/Leenders/Ager/CampbellIvey, 2002 14ppTeaching Note Available
9-609-029 Supply Chain Optimization at Hugo Boss (A)Kanji/Dehoratius/RamanHBSP, 2009 22pp
NAC122 Friendly Buick, Inc.Kinnunen/Molloy Jr./AthertonNACRA, 1997 18ppTeaching Note Available
9A97D002 Gadget Toy CompanyKlassen/JohnsonIvey, 2002 4ppTeaching Note Available
OPER033 Carrefour: Managing the Global Supply ChainKonakanchi/GuptaICMR, 2004 16ppTeaching Note Available
OPER029 FedEx: The Supply Chain ManagementSolutions ProviderKonakanchi/GuptaICMR, 2004 20ppTeaching Note Available
OPER042 Volvo’s Product Development Practices—Focus on SafetyKonakanchi/GuptaICMR, 2004 20ppTeaching Note Available
OPER028 Wal-Mart’s Supply Chain ManagementPractices (B): Using IT/Internet to Managethe Supply ChainKonakanchi/GuptaICMR, 2004 18ppTeaching Note Available
DECISION SCIENCE 11
9A89D003 Cedarbrae Volkswagen—Quality of ServiceKudar/EnglishIvey, 2003 30ppTeaching Note Available
NAC2407 Humuss AgendasLawrenceNACRA, 2004 14ppTeaching Note Available
NAC2231 TTI and Warehouse Location: VMI in a GlobalMarketLawrenceNACRA, 2002 12ppTeaching Note Available
9A97D015 Fisher & Paykel LimitedLeendersIvey, 2002 6ppTeaching Note Available
9A94D001 Lamson CorporationLeendersIvey, 2001 8ppTeaching Note Available
9A83D004 Lockhurst Hotels InternationalLeendersIvey, 2001 2pp
9A92D002 Greaves BreweryLeenders/ErskineIvey, 2002 8ppTeaching Note Available
9A82D022 Noram FoodsLeenders/WalshIvey, 2001 18ppTeaching Note Available
9-681-083 Hank Kolb, Director, Quality AssuranceLeonardHBSP, 1993 4ppTeaching Note Available
UVA-OM-0695 Patents and LicensingMacAvoy/FriedmanDarden, 1991, 20pp
9-600-097 Microsoft Office 2000MacCormack/HermanHBSP, 2000 18ppTeaching Note Available
9-600-009 Red Hat and the Linux RevolutionMacCormack/HermanHBSP, 2002 22ppTeaching Note Available
9-601-040 The Rise and Fall of IridiumMacCormack/HermanHBSP, 2001 22ppTeaching Note Available
408-018-1 Call Centers Employment Creator or Career Destroyer?Malik/Ramayecch—MAJU—Mohammad Ali JinnahUniversity, 2008 4pp
9-699-133 Rich-Con SteelMcAfeeHBSP, 2003 10ppTeaching Note Available
9-601-142 Moore Medical Corp.McAfee/BoundsHBSP, 2003 22ppTeaching Note Available
9-603-060 Mount Auburn Hospital: Physician Order EntryMcAfee/Macgregor/BenariHBSP, 2003 18ppTeaching Note Available
9-603-061 Dubai Ports Authority (A)McAfee/Ooms-Wall/Al QasimiHBSP, 2003 20ppTeaching Note Available
9-604-081 Zara: IT for Fast FashionMcAfee/Sjoman/DessainHBSP, 2007 24ppTeaching Note Available
9-604-080 Business Intelligence Software at SYSCOMcAfee/WagonfeldHBSP, 2006 20ppTeaching Note Available
UVA-E-0262 ExxonMobil and the Chad/Cameroon PipelineMead/Werhane/Freeman/WicksDarden, 2007 18ppTeaching Note Available
Cases
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12 PEARSON CUSTOM BUSINESS RESOURCES
content and availability subject to change
R0806D The Next Revolution in ProductivityMerrifield/Calhoun/StevensHBSP, 2008 16pp
OPER052 Six Sigma: A Tool to Increase CustomerSatisfaction at Bank of AmericaMikkilineni/DuttaICMR, 2005 14ppTeaching Note Available
NAC105 Manufacturing at the Titeflex CorporationMillenNACRA, 1997 10ppTeaching Note Available
9-675-014 National Cranberry CooperativeMiller/OlsenHBSP, 1983 12ppTeaching Note Available
9-693-019 Toyota Motor Manufacturing, U.S.A., Inc.MishinaHBSP, 1995 22ppTeaching Note Available
9-693-019 Toyota Motor Manufacturing, U.S.A., Inc.MishinaHBSP, 1995 22ppTeaching Note Available
697-049-1 Delamere Pottery LimitedMoretonecch—Staffordshire University, 2006 18pp
607-005-1 Value Added Buying at Air Catering ChefsMoser/Jahns/Schober/Lockstromecch—European Business School Germany,2007 8pp
OPER025 Nordstrom’s Perpetual Inventory SystemMukundICMR, 2004 16pp
607-001-1 Johannesburg Hospital Pharmacy Optimising OperationsMurray/Basuecch—Wits Business School—University ofthe Witwatersrand, 2008 18pp
606-043-1 Ebay Customer Support OutsourcingNewman/Verma/Grikscheit/Malapatiecch—David Eccles School of Business, 2006 26pp
A11-02-0006A ERP in Tosco (A)Nie/SantoThunderbird, 2002 8ppTeaching Note Available
A11-02-0006B ERP in Tosco (B)Nie/SantoThunderbird, 2002 6ppTeaching Note Available
606-049-1 Moraa FashionsOchola/Schrammecch—Columbia University, 2007 10pp
407-002-1 Travel Procedure at Micron SoftwarePai/Banerjeeecch—T.A. Pai Management Institute, 2007 8pp
UVA-OM-1337 Paulie’s PastriesPalackelDarden, 2008 2pp
UVA-OM-1338 Thermaware, Inc.PalackelDarden, 2008 2pp
UVA-OM-1327 Progressive Insurance Concierge ProgramParvaizDarden, 2008 10pp
OPER064 The Making of Apple’s iPodPawar/GuptaICMR, 2007 22ppTeaching Note Available
UVA-OM-1257 I Can, You Can, We All Can KanbanPease/Ramdas/WeissDarden, 2008 10pp
OPER063 Dell’s Supply Chain Management PracticesPerepu/GuptaICMR, 2007 28ppTeaching Note Available
OPER059 Infosys’ Global Delivery ModelPerepu/GuptaICMR, 2006 18ppTeaching Note Available
OPER057 Supply Chain Management at GCMMFPerepu/GuptaICMR, 2006 18ppTeaching Note Available
DECISION SCIENCE 13
OPER054 Tesco’s Supply Chain Management PracticesPerepu/GuptaICMR, 2006 20ppTeaching Note Available
OPER058 The AXA Way: Improving Quality of ServicesPerepu/GuptaICMR, 2006 18ppTeaching Note Available
OPER055 Zara’s Supply Chain Management PracticesPerepu/GuptaICMR, 2006 14ppTeaching Note Available
UVA-OM-0549 Edgcomb Metals (A): The Troy PlantPfeifer/FergusonDarden, 1991 12ppTeaching Note Available
UVA-OM-0571 Edgcomb Metals (C): The Troy PlantPfeifer/StewartDarden, 1991 2ppTeaching Note Available
UVA-OM-0562 Edgcomb Metals (B): The Troy PlantPfeifer/Stewart/FergusonDarden, 1991 6ppTeaching Note Available
OPER023 Amazon.com’s Inventory ManagementPillai/DuttaCMR, 2004 14ppTeaching Note Available
OPER034 Operations at WhirlpoolPillai/Regani/DuttaICMR, 2004 16ppTeaching Note Available
9B08D004 Acme Medical ImagingPillittereIvey, 2008 6ppTeaching Note Available
9A82D006 Martin Trailers LimitedPiperIvey, 2001 4ppTeaching Note Available
9-693-035 American Connector Co. (A)Pisano/RossiHBSP, 1992 18ppTeaching Note Available
604-021-1 From Russia with LovePolbitsyn/Stonebrakerecch—Northeastern Illinois University, 2007 14pp
9B07D009 Halton Recycling, Ltd.Prahinski/FanIvey, 2007 18pp
9B05D014 Multiple Sclerosis Society of Canada:London-Grand Bend Bicycle TourPrahinski/YeungIvey, 2007 8ppTeaching Note Available
PROM005 The Delhi Metro Project: Effective ProjectManagement in the Indian Public SectorPrasad/Govind/GeorgeICMR, 2006 24ppTeaching Note Available
PROM006 The Millau Viaduct Project: Creating anEngineering MarvelPrasad/Govind/GeorgeICMR, 2006 24ppTeaching Note Available
OPER047 Global Supply Chain Management: BestPractices at Li & Fung LimitedRadhika/GuptaICMR, 2005 18ppTeaching Note Available
OPER024 The Six Sigma “Plus’ Quality Initiative atHoneywellRadhika/MukundICMR, 2004 16pp
OPER027 Unilever Restructures its Supply ChainManagement PracticesRadhika/MukundICMR, 2004 16pp
NAC132 Della Steam Plant: Should the Turbine BeShut Off?Raju/SankarNACRA, 1998 14ppTeaching Note Available
UVA-OM-1194 A Note on Managing Process FlowsRamdasDarden, 2007 8pp
Cases
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14 PEARSON CUSTOM BUSINESS RESOURCES
content and availability subject to change
UVA-OM-1097 Tastee Snax Cookie Company (B)RamdasDarden, 2004 2ppTeaching Note Available
OPER051 Mass Customization: The BMW WayRegani/DuttaICMR, 2005 14ppTeaching Note Available
OPER046 Project Scorpio: The Making of India’s FirstIndigenous Sports Utility VehicleRegani/DuttaICMR, 2005 16ppTeaching Note Available
OPER043 Taiichi Ohno and the Toyota ProductionSystemRegani/DuttaICMR, 2004 20ppTeaching Note Available
OPER062 Quality and Safety Practices at LEGORegani/GeorgeICMR, 2007 16ppTeaching Note Available
UVA-OM-1331 Opportunity Consultants, Inc., 2007Reynolds/LandelDarden, 2007 4pp
R0211F Six IT Decisions Your IT People Shouldn’t MakeRoss/WeillHBSP, 2002 16pp
607-010-1 Cinema Luxury at the RexRowellecch—The University of Buckingham, 2007 14pp
604-050-1 Compania Cervecera De Nicaragua SA (B)Saenz/Vargasecch—INCAE Biblioteca de Nicaragua, 2006 14pp
407-039-1 The Privatization of PTCL: Pakistan’sTelecommunication GiantSalim/Ramayecch—MAJU—Mohammad Ali JinnahUniversity, 2007 6pp
NAC2216 Fuddruckers and the Crystal Coast Musical FestivalShaferNACRA, 2002 6ppTeaching Note Available
NAC123 United Lock Door Hardware Division (A)Shafer/Oswald/NembhardNACRA, 1997 14ppTeaching Note Available
NAC124 United Lock Door Hardware Division (B)Shafer/Oswald/NembhardNACRA, 1997 2pp
9-689-030 Donner Co.ShapiroHBSP, 1998 14ppTeaching Note Available
9-688-122 National Cranberry Cooperative (Abridged)ShapiroHBSP, 2006 10pp
9-694-047 Measure of Delight: The Pursuit of Quality atAT&T Universal Card Services (A)Shapiro/Watkins/RosegrantHBSP, 1997 24ppTeaching Note Available
9-609-096 Tokyo Electron LtdShih/KingHBSP, 2009 18pp
602-007-1 BPL Sanyo’s International OperationsSingh/Shahecch—Indian Institute of Management Indore (IIMI), 2008 16pp
99509 Decoding the DNA of the Toyota ProductionSystemSpear/BowenHBSP, 1999 20pp
9-601-020 Madison Avenue: Digital Media Services (A)Spear/DannHBSP, 2005 24ppTeaching Note Available
9-601-022 Deaconess-Glover Hospital (A)Spear/KenagyHBSP, 2005 24ppTeaching Note Available
DECISION SCIENCE 15
R0310J The Lean Service MachineSwankHBSP, 2003 16pp
600-018-1 Lensco and Process Design for the Spectacles MarketSweeney/Laneecch—Cranfield School of Management, 2008 16pp
OPER060 SYSCO’s Supply Chain Management PracticesTejomoortula/Fernando/MeenakshisundaramICMR, 2006 22ppTeaching Note Available
9-699-012 Innovation at 3M Corp. (A)Thomke/NimgadeHBSP, 2002 24ppTeaching Note Available
9-605-080 Exel plc—Supply Chain Management at HausMartTon/WheelwrightHBSP, 2005 22ppTeaching Note Available
9-696-084 Deutsche AllgemeinversicherungUptonHBSP, 1997 12ppTeaching Note Available
604-049-1 Compania Cervecera De Nicaragua SA (A)Vargas/Saenzecch—INCAE Biblioteca de Nicaragua, 2007 30pp
605-001-1 Intra-Firm Supply Relationships: The Tyrenco CaseVidal/Koulikoff-Souvironecch—CERAM Business School, 2008 18pp
UVA-OM-1262 Beef-Noodle CasseroleWeissDarden, 2007 4pp
UVA-OM-1322 Da Click’s “Throwback” JerseysWeissDarden, 2007 2pp
UVA-OM-1330 Kristin SimmerWeissDarden, 2008 4pp
UVA-OM-1336 Nomad Oil CorporationWeissDarden, 2008 6pp
UVA-OM-0917 YBE AND CO.WeissDarden, 2004 4pp
9-692-015 Manzana Insurance: Fruitvale Branch(Abridged)WheelwrightHBSP, 1997 14ppTeaching Note Available
9-692-015 Manzana Insurance: Fruitvale Branch(Abridged)WheelwrightHBSP, 1997 14ppTeaching Note Available
UVA-OM-1325 Dell Computer: Back to the FutureZimmermanDarden, 2008 18pp
UVA-OM-1328 Starbucks Corp.: Clouds in Your CoffeeZimmermanDarden, 2008 12pp
UVA-OM-1333 The Toyota Production System: “The Scent ofthe Cornered Ferret”ZimmermanDarden, 2008 20pp
Complete List of Decision Science TitlesEach of the texts below is available for customization.If you would like a custom version of any of the titlesor a combination of chapters from more than onebook, email [email protected] the authorname and title(s), which chapters you want included,and any additional cases or articles you wish to include.
BUSINESS STATISTICS
Berenson/Levine/KrehbielBasic Business Statistics: Concepts and Applications, 11/e, © 2009
EvansStatistics, Data Analysis, and Decision Modeling, 4/e, © 2010
Cases—Complete List of Decision Science Titles
www.pearsoncustom.com keyword search: pcbr
16 PEARSON CUSTOM BUSINESS RESOURCES
Groebner/Shannon/Fry/SmithBusiness Statistics: A Decision Making Approach, 7/e, ©2008
Levin/RubinStatistics For Management, 7/e, © 1998
Levine/Berenson/Krehbiel/StephanStatistics For Managers Using Microsoft Excel, 5/e, © 2008
Levine/Krehbiel/BerensonBusiness Statistics: A First Course, 5/e, © 2010
MANAGEMENT SCIENCE/OPERATIONSRESEARCH
Balakrishnan/Render/StairManagerial Decision Modeling with Spreadsheets,2/e, © 2007
Moore/WeatherfordDecision Modeling With Microsoft Excel, 6/e, © 2001
Render/Stair/HannaQuantitative Analysis for Management, 10/e, © 2009
TayloIntroduction to Management Science, 10/e, © 2010
PRODUCTION/OPERATIONS MANAGEMENT
Anupindi, Et Al.Managing Business Process Flows, 2/e, © 2006
Arnold/Chapman/CliveIntroduction to Materials Management Casebook , 2/e,revised edition, © 2004
Bozarth/HandfieldIntroduction to Operations and Supply Chain Management,2/e, © 2008
ChapmanThe Fundamentals of Production Planning and Control,1/e, © 2006
ChopraSupply Chain Management, 4/e, © 2010
Fawcett/Ellram/OgdenSupply Chain Management: From Vision to Implementation,1/e, © 2007
FosterManaging Quality: Integrating The Supply Chain, 4/e, © 2010
Heineke/MeileGames And Exercises In Operations Management,1/e, © 1995
Heizer/RenderOperations Management, 9/e, © 2008
Heizer/RenderPrinciples Of Operations Management, 7/e, © 2008
Krajewski/Ritzman/MalhotraOperations Management: Processes and Value Chains,9/e, © 2010
Latona/NathanCases And Readings In POM, © 1994
Pinto,Project Management: Achieving Competitive Advantage,2/e, © 2010
SchmennerPlant And Service Tours In Operations Management,5/e, © 1998
FT PRESS, PH PROFESSIONAL BUSINESS &WHARTON SCHOOL PUBLISHING TITLES ONDECISION SCIENCE
Gitlow/LevineSix Sigma for Green Belts and Champions: Foundations,DMAIC, Tools, Cases, and Certification, 1/e
Gitlow/Levine/PopovichDesign for Six Sigma for Green Belts and Champions:Applications for Service Operations--Foundations, Tools,DMADV, Cases, and Certification, 1/e
LevineStatistics for Six Sigma Green Belts with Minitab and JMP, 1/e
Snee/HoerlLeading Six Sigma: A Step-by-Step Guide Based onExperience with GE and Other Six Sigma Companies, 1/e
Snee/HoerlSix Sigma Beyond the Factory Floor: Deployment Strategiesfor Financial Services, Health Care, and the Rest of the RealEconomy, 1/e
Sodhi/SodhiSix Sigma Pricing: Improving Pricing Operations to Increase Profits, 1/e
Trusko/Pexton/Harrington/GuptaImproving Healthcare Quality and Cost with Six Sigma, 1/e
COMING SOON IN DECISION SCIENCE!
Anupindi/Chopra/Deshmukh/Van Mieghem/ZemelManaging Business Process Flows, 3/e, © 2011
Groebner/Shannon/Fry/SmithBusiness Statistics: A Decision Making Approach,8/e, © 2011
Heizer/RenderOperations Management, 10/e, © 2010
Heizer/RenderPrinciples Of Operations Management, 8/e, © 2010
content and availability subject to change
Complete List of Decision Science Titles—MIS Featured Titles
17
MIS Featured TitlesThis is a partial list of books available in PCBR. There are additional MIS titles as well as titles forother disciplines on our website. If you have anyquestions you can contact us [email protected].
Kroenke/AuerDatabase Concepts, 4/e
Getting Started 52pp MIS29CH1
The Relational Model 50pp MIS29CH2
Structured Query Language 94pp MIS29CH3
SQL Views 18pp MIS29CH4
Data Modeling and the Entity-Relationship Model 38pp MIS29CH5
Database Design 36pp MIS29CH6
Database Administration 60pp MIS29CH7
Database Processing Applications 46pp MIS29CH8
Database Processing for Business Intelligence 44pp MIS29CH9
Glossary 6pp MIS29GL
Page Count Order Code Page Count Order Code
KroenkeExperiencing MIS, 2/e
Part Opener: MIS and You 4pp MIS28P1
IS in the Life of Business Professionals 20pp MIS28CH1
Business Processes, Information, and Information Systems 22pp MIS28CH2
Organizational Strategy, Information Systems, and Competitive Advantage 22pp MIS28CH3
The International Dimension: The Global Economy 6pp MIS28ID1
Review: MIS and You 4pp MIS28R1
Case: Getty Images Serves Up Profit 4pp MIS28C1
Part Opener: Using Information Technology 4pp MIS28P2
Hardware and Software 26pp MIS28CH4
Database Processing 24pp MIS28CH5
Data Communications 28pp MIS28CH6
The International Dimension: Global Communication 6pp MIS28ID2
Review: Using Information Technology 6pp MIS28R2
Case: Aviation Safety Network 6pp MIS28C2
Part Opener: Using Is For Competitive Advantage 4pp MIS28P3
Business Process Management 30pp MIS28CH7
E-Commerce and Web 2.0 26pp MIS28CH8
Business Intelligence and Information Systems for Decision Making 20pp MIS28CH9
The International Dimension: Global Information Systems 6pp MIS28ID3
Review: Using IS for Competitive Advantage 4pp MIS28R3
Page Count Order Code Page Count Order Code
MIS
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18 PEARSON CUSTOM BUSINESS RESOURCES
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Page Count Order Code
Continued
KroenkeExperiencing MIS, 2/e
Page Count Order Code
Case: Dun and Bradstreet Data via Web Services 2pp MIS28C3
Part Opener: Information Systems Management 4pp MIS28P4
Information Systems Development 26pp MIS28CH10
Information Systems Management 20pp MIS28CH11
Information Security Management 28pp MIS28CH12
The International Dimension: International IT Development and Management 8pp MIS28ID4
Review: Information Systems Management 6pp MIS28R4
Case: The Need for Technical Feasibility 4pp MIS28C4
Chapter Extension: Improving Your Collaboration Skills 10pp MIS28CE1
Chapter Extension: Using Collaboration Information Systems 16pp MIS28CE2
Chapter Extension: Information Systems and Decision Making 6pp MIS28CE3
Chapter Extension: Knowledge Management and Expert Systems 10pp MIS28CE4
Chapter Extension: Introduction to Microsoft Excel 18pp MIS28CE5
Chapter Extension: Preparing a Computer Budget Using Excel 16pp MIS28CE6
Chapter Extension: Database Design 14pp MIS28CE7
Chapter Extension: Using Microsoft Access 18pp MIS28CE8
Chapter Extension: Using Excel and Access Together 26pp MIS28CE9
Chapter Extension: How the Internet Works 16pp MIS28CE10
Chapter Extension: Functional Processes, Applications and Systems 14pp MIS28CE11
Chapter Extension: Cross-Functional Processes, Applications, and Systems 14pp MIS28CE12
Chapter Extension: Interorganizational Processes: Supply Chain Management 10pp MIS28CE13
Chapter Extension: Innov8: Playing the Business Process Simulation 4pp MIS28CE14
Chapter Extension: Social Networking and User-Generated Content (UGC) 12pp MIS28CE15
Chapter Extension: Database Marketing 10pp MIS28CE16
Chapter Extension: Reporting Systems and OLAP 14pp MIS28CE17
Chapter Extension: Systems Development for Small Businesses 12pp MIS28CE18
Chapter Extension: Systems Development Project Management 14pp MIS28CE19
Chapter Extension: Outsourcing 10pp MIS28CE20
Chapter Extension: Financing and Accounting for IT Projects 12pp MIS28CE21
Glossary 18pp MIS28GL
KroenkeMIS Essentials, 1/e
Part Opener: MIS and You 4pp MIS30P1
IS in the Life of Business Professionals 20pp MIS30CH1
Business Processes, Information, and Information Systems 22pp MIS30CH2
Organizational Strategy, Information Systems, and Competitive Advantage 22pp MIS30CH3
The International Dimension: The Global Economy 6pp MIS30ID1
Review: Consider Your Net Worth 4pp MIS30R1
Case: Getty Images Serves Up Profit 4pp MIS30C1
Part Opener: Using Information Technology 4pp MIS30P2
Hardware and Software 26pp MIS30CH4
Database Processing 24pp MIS30CH5
Data Communications 28pp MIS30CH6
The International Dimension: Global Communication 6pp MIS30ID2
Page Count Order Code Page Count Order Code
MIS Featured Titles
19MIS
Page Count Order Code
Continued
KroenkeMIS Essentials, 1/e
Page Count Order Code
Review: Consider Your Net Worth 6pp MIS30R2
Case: Aviation Safety Network 6pp MIS30C2
Part Opener: Using IS for Competitive Advantage 4pp MIS30P3
Business Process Management 30pp MIS30CH7
E-Commerce and Web 2.0 26pp MIS30CH8
Business Intelligence and Information Systems for Decision Making 20pp MIS30CH9
The International Dimension: Global Information Systems 6pp MIS30ID3
Review: Consider Your Net Worth 4pp MIS30R3
Case: Dun and Bradstreet Data via Web Services 2pp MIS30C3
Part Opener: Information Systems Management 4pp MIS30P4
Information Systems Development 26pp MIS30CH10
Information Systems Management 20pp MIS30CH11
Information Security Management 28pp MIS30CH12
The International Dimension: International IT Development and Management 8pp MIS30ID4
Review: Consider Your Net Worth 6pp MIS30R4
Case: The Need for Technical Feasibility 4pp MIS30C4
Chapter Extension: Improving Your Collaboration Skills 10pp MIS30CE1
Chapter Extension: Using Collaboration Information Systems 16pp MIS30CE2
Glossary 14pp MIS30GL
Laudon/TraverE-commerce 2010: Business. Technology. Society., 6/e
Page Count Order Code Page Count Order Code
The Revolution is Just Beginning 63pp MIS36CH1
E-commerce Business Models and Concepts 58pp MIS36CH2
The Internet and World Wide Web: E-commerce Infrastructure 85pp MIS36CH3
Building an E-commerce Website 61pp MIS36CH4
Online Security and Payment Systems 78pp MIS36CH5
E-commerce Marketing Concepts 87pp MIS36CH6
E-commerce Marketing Communications 69pp MIS36CH7
Ethical, Social, and Political Issues inE-commerce 81pp MIS36CH8
Online Retailing and Services 80pp MIS36CH9
Online Content and Media 70pp MIS36CH10
Social Networks, Auctions, and Portals 55pp MIS36CH11
B2B E-commerce: Supply Chain Management and Collaborative Commerce 56pp MIS36CH12
MIS
20 PEARSON CUSTOM BUSINESS RESOURCES
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Available Cases for MIS CoursesThis is a partial list of cases available on PCBR.Please visit our website to access our collection ofover 28,000 cases and articles and for additionalrecommendations for your specific course.
905-009-6 Business Continuity and Data RecoveryAhmed/Aftabecch—MAJU—Mohammad Ali JinnahUniversity, 2005 44pp
905-010-6 Customer Relationship Management (CRM)Ahmed/Sattiecch—MAJU—Mohammad Ali JinnahUniversity, 2005 56pp
UVA-IT-0011 Brown-Forman: Profiting on CorporateComputingAllen/LennonDarden, 1996 26ppTeaching Note Available
9B05E008 Dollar Thrifty Automotive Group: Online DiscountingAnderson/MarcusIvey, 2005 4ppTeaching Note Available
9B04E017 Canada Bank Credit Card Co.Anderson/MoirIvey, 2005 8pp
9B04E020 Normal Distribution and the NCAATournamentAnderson/ZaricIvey, 2005 6ppTeaching Note Available
9-809-099 F-Secure Corporation: Software as a Service(SaaS) in the Security Solutions MarketApplegate/AustinHBSP, 2009 22pp
9-196-012 Singapore Unlimited: Building the NationalInformation InfrastructureApplegate/Neo/King/KnoopHBSP, 1996 30ppTeaching Note Available
9-699-022 Cisco Systems, Inc.: Implementing ERPAustin/Nolan/CotteleerHBSP, 2002 20ppTeaching Note Available
906-040-1 Healthnet: Scaling-Up ICT Innovation in the Healthcare Region of CreteBarrett/Constantinidesecch—Lancaster University ManagementSchool, 2006 14pp
Valacich/SchneideInformation Systems Today: Managing the Digital World, 4/e
Managing in the Digital World 38pp MIS27CH1
Fueling Globalization through Information Systems 46pp MIS27CH2
Valuing Information Systems Investments 50pp MIS27CH3
Managing the Information Systems Infrastructure 58pp MIS27CH4
Enabling Commerce Using the Internet 48pp MIS27CH5
Enhancing Collaboration Using Web 2.0 38pp MIS27CH6
Securing Information Systems 44pp MIS27CH7
Enhancing Business Intelligence Using Information Systems 50pp MIS27CH8
Building Organizational Partnerships Using Enterprise Information Systems 50pp MIS27CH9
Developing and Acquiring Information Systems 48pp MIS27CH10
Managing Information Systems Ethics and Crime 48pp MIS27CH11
Technology Briefing: Advanced Topics and Trends in Managing the Information Systems Infrastructure 62pp MIS27TB
Appendix: Acronyms 2pp MIS27AP
Glossary 22pp MIS27GL
Page Count Order Code Page Count Order Code
MIS Featured Titles — Cases
21MIS
9B04E032 Information Systems at FirstCaribbean:Choosing a Standard Operating EnvironmentBeaubien/MahonIvey, 2005 12ppTeaching Note Available
9B05E004 Mars Incorporated: Online ProcurementBellIvey, 2005 6ppTeaching Note Available
9B05E022 Selecting Stocks for a Hedge FundBell/PietruszkaIvey, 2008 4pp
9B07E017 Ai Li Industrial Company Ltd.Bell/Wong/Chan/FunezIvey, 2007 4ppTeaching Note Available
9B08E005 Container Transportation CompanyBell/Xiaodong/ZhangIvey, 2008 4ppTeaching Note Available
908-029-1 Gartner’s Magic Quadrant and Hype CycleBresciani/Epplerecch—Universita Della Svizzera Italiana (USI),2009 20pp
905-028-1 Banca Mediolanum: Knowledge Managementand Electronic SupportCappettaecch—SDA Bocconi, 2005 10pp
R0305B IT Doesn’t MatterCarrHBSP, 2003 32pp
R0811F Teaming Up to Crack Innovation andEnterprise IntegrationCash/Earl/MorisonHBSP, 2008 16pp
9-189-056 Mrs. Fields CookiesCash/OstrofskyHBSP, 1993 18ppTeaching Note Available
906-051-1 IT and Credit Rating in BanksChachadi/Kumarecch—T.A. Pai Management Institute, 2006 6pp
ITSY056 The Fall of PartyGamingChakraborty/GuptaICMR, 2007 16ppTeaching Note Available
ITSY048 Knowledge Management Practices at ToyotaMotorsChaturvedi/DuttaICMR, 2005 20ppTeaching Note Available
ITSY045 ERP Implementation Failure at HPChaturvedi/GuptaICMR, 2005 18ppTeaching Note Available
ITSY049 GM’s E-Business StrategyChaturvedi/GuptaICMR, 2005 16ppTeaching Note Available
ITSY046 Outsourcing IT—The GM WayChaturvedi/GuptaICMR, 2005 14ppTeaching Note Available
UVA-OB-0618 Chicago Park District (A)ClawsonDarden, 1996 14ppTeaching Note Available
UVA-OB-0619 Chicago Park District (B): Come Out and Play!ClawsonDarden, 1996 26ppTeaching Note Available
UVA-OB-0620 Chicago Park District (C): The InformationSystems ProjectClawsonDarden, 1996 18ppTeaching Note Available
UVA-OB-0621 Chicago Park District (D)ClawsonDarden, 1997 8ppTeaching Note Available
9B07E021 Richter: Information Technology at Hungary’sLargest PharmaCompeau/Mitchell/Drotos/Incze/VasIvey, 2008 24ppTeaching Note Available
22 PEARSON CUSTOM BUSINESS RESOURCES
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9B07E010 Waterloo Regional Police Services:Reassessing the CIMS ProjectCompeau/MovoldIvey, 2007 10pp
9B01E013 Waterloo Regional Police Services: The CIMSProject (A)Compeau/Schneberger/MovoldIvey, 2007 14ppTeaching Note Available
UVA-C-2270 Navy Marine Corps Intranet (NMCI): 2007 UpdateCrossDarden, 2007 8pp
905-002-1 IT-Driven Customer Service or Customer-Driven IT Service: Does It Matter?Damsgaard/Horluk/Jensenecch—Aarhus Universitet, 2006 24pp
98401 Putting the Enterprise Into the Enterprise SystemDavenportHBSP, 1998 20pp
906-033-1 Akash-Jackson Pvt LtdDev/Kidiyoorecch—T.A. Pai Management Institute, 2006 8pp
95104 The Information Executives Truly NeedDruckerHBSP, 1995, 12pp
903-036-1 IT Outsourcing at Old MutualDuffy/Brownecch—Wits Business School—University ofthe Witwatersrand, 2005 24pp
UVA-F-1371 Chocolate Confections CompanyEades/WeaverDarden, 2002 14pp
904-021-1 A Computer-Aided Disaster at LondonAmbulance ServicesEgnal/Whittakerecch—Wits Business School—University ofthe Witwatersrand, 2005 18pp
904-040-1 Have Knowledge, Will Travel: The Difficult Knowledge Transfer from Analyst to ConsultantEpplerecch—Universita Della Svizzera Italiana (USI),2006 4pp
R0310G The Real New EconomyFarrellHBSP, 2003 16pp
9-800-160 Buckman Laboratories (A)FulmerHBSP, 2003 16ppTeaching Note Available
907-018-1 Asia-Pacific Strategy for Online Hotel Reservations: Cendant TravelDistribution ServicesGoodwin/Siguawecch—Asian Business Case Centre, 2008 14pp
907-018-5 Hotel Reservation IndustryGoodwin/Siguawecch—Asian Business Case Centre, 2007 8pp
9B04E004 KPMG Forensic: Money Laundering at Agnes InsuranceGopal/ChandrasekharIvey, 2006 14pp
903-030-1 Implementation of the Balanced Scorecard as a Means of Corporate Learning: ThePorsche CaseGunkel/Probstecch—University of Geneva, 2008 10pp
R0109G Your Next IT StrategyHagel/BrownHBSP, 2001 12pp
9B08E003 Security Breach at TJXHaggerty/ChandrasekharIvey, 2008 12ppTeaching Note Available
9B08E009 Unity Bank: Realizing Value From an M&A IntegrationHaggerty/FongIvey, 2009 16ppTeaching Note Available
9B08E007 Canadian Tire: Business Intelligence in 2006Haggerty/MarkIvey, 2008 8pp
9B08E008 Canadian Tire: Business Intelligence in 2008Haggerty/MarkIvey, 2008 2pp
Cases
23MIS
R0907A Your Medical Information in the Digital AgeHalamkaHBSP, 2009 8pp
90406 Reengineering Work: Don’t Automate, ObliterateHammerHBSP, 1990 8pp
9B06E002 Implications of Streaming Media: A Technical NoteHoch/KurshIvey, 2006 12pp
9B07E022 Invensis Technologies (P) Ltd: A Global BPOService Provider from IndiaJayaraman/LuoIvey, 2008 20ppTeaching Note Available
ITSY052 E-Learning Initiatives at MotorolaJoseph/GuptaICMR, 2005 14ppTeaching Note Available
ITSY047 JPMorgan Chase-IBM—The OutsourcingJourneyJoseph/GuptaICMR, 2005 14ppTeaching Note Available
9B05E023 KL Worldwide Enterprises, Inc.: Putting it to WorkKesnerIvey, 2006 26ppTeaching Note Available
18-162-92-1 Cresbank: System Design Consultant’s SelectionKhan/Hassanecch—Lahore University of ManagementSciences (CRC), 2009 30pp
905-001-1 From Paper to Screen: Voyage Towards Real-Time in Maritime Navigation—Singapore’s Hydrographic ServicesKit/Geok/Lishanecch—Asian Business Case Centre, 2007 26pp
906-046-1 Case of Re-Engineering From a Monolithic to a Component-Based SystemKotlarskyecch—Warwick Business School, 2008 26pp
903-019-1 Abcam.com: Shaping Industry DynamicsThrough Flexible Intermediation Strategies in the Business ModelKullar/Barrettecch—Cambridge Judge Business School,2006 20pp
ITSY050 CRM Implementation Failure at Cigna CorporationKumar/GuptaICMR, 2005 14ppTeaching Note Available
ITSY051 Information Technology Outsourcing at BBCKumar/GuptaICMR, 2005 14ppTeaching Note Available
9B06E003 Mercedes-Benz Usa: Investing in IT InfrastructureKursh/HochIvey, 2006 14ppTeaching Note Available
UVA-ENT-0029 Introduction to Planning and ImplementingInformation Technology in Small and Growing BusinessesLarson/van HalemDarden, 1996 10pp
905-015-1 Importing Industry Specific Software: HowAmerican Are Canadians?Lee/Curriecch—Dalhousie University, 2005 6pp
IJITE1-1LA2 A Modern Approach to IT CorporateManagement—StrategyLientzecch—Senate Hall Academic Publishing, 2007 10pp
906-019-1 Commercial Bank of Africa: Using Informationand Communication Technology to RemainCompetitive (A)Low/Mullins/Anzaya/Chegeecch—London Business School (LBS), 2008 20pp
906-020-1 Kenya Tea Development Agency: The Role ofInformation Systems in Organizations (A)Low/Mullins/Chege/Anzayaecch—London Business School (LBS), 2008 24pp
24 PEARSON CUSTOM BUSINESS RESOURCES
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904-024-1 Inspiration Joins Perspiration: Thomas Edisonas a Dynamo of Applied CreativityMaitalecch—Technion Institute of Management(TIM), 2005 12pp
9-109-052 Basic Techniques for the Analysis ofCustomer Information Using Excel 2007: AStep-by-Step ApproachMartinez-JerezHBSP, 2009 40pp
R0611J Mastering the Three Worlds of Information TechnologyMcAfeeHBSP, 2006 16pp
R0807J Investing in the IT That Makes a Competitive DifferenceMcAfee/BrynjolfssonHBSP, 2008 16pp
9-303-097 CareGroupMcFarlan/AustinHBSP, 2005 22ppTeaching Note Available
9-398-008 Providian Trust: Tradition and Technology (A)McFarlan/DaileyHBSP, 1999 20ppTeaching Note Available
9-304-055 Enabling Business Strategy with IT at theWorld BankMcFarlan/DeLaceyHBSP, 2003 30ppTeaching Note Available
9-304-019 Royal Caribbean Cruises Ltd.McFarlan/MassoniHBSP, 2003 28ppTeaching Note Available
9-300-024 Charles Schwab Corp. (A)McFarlan/TempestHBSP, 2001 20ppTeaching Note Available
9-303-106 Cathay Pacific: Doing More with LessMcFarlan/YoungHBSP, 2003 26ppTeaching Note Available
9-301-009 Li & Fung: Internet Issues (A)McFarlan/YoungHBSP, 2005 20ppTeaching Note Available
9B05E002 A Hacker Attack: An E-Commerce Nightmare (A)Meister/BellIvey, 2005 8ppTeaching Note Available
9B05E003 A Hacker Attack: An E-Commerce Nightmare (B)Meister/BellIvey, 2005 6ppTeaching Note Available
9B05E018 Knowledge Management at AccentureMeister/DavenportIvey, 2005 20pp
9B06E018 Canadian Air Transport Security Authority (CATSA)Meister/MarkIvey, 2007 10pp
9B05E007 IBM’s Knowledge Management Proposal forthe Ontario Ministry of EducationMeister/MarkIvey, 2005 14ppTeaching Note Available
906-049-1 Communications TechnologyMishra/Natarajan/Ramachandranecch—T.A. Pai Management Institute, 2007 12pp
9B07E008 Waterloo Regional Police Services: The CIMSProject (B)Movold/CompeauIvey, 2007 4ppTeaching Note Available
9B07E009 Waterloo Regional Police Services: The CIMSProject (C)Movold/CompeauIvey, 2007 6ppTeaching Note Available
9B07A018 Anduro Marketing: Internet Services vs.Software SalesMunro/HuffIvey, 2007 14ppTeaching Note Available
9B08E010 Critical Mass: The IT Creativity ChallengeMunro/HuffIvey, 2008 10ppTeaching Note Available
Cases
25MIS
9B08C004 Pay Zone Consulting: A Global Virtual OrganizationMunro/HuffIvey, 2008 12ppTeaching Note Available
9B08E004 STARS Air Ambulance: An InformationSystems ChallengeMunro/HuffIvey, 2008 12ppTeaching Note Available
9B06E007 Canadian Firearms ProgramNeufeld/WanIvey, 2006 14ppTeaching Note Available
9A99E017 Lipton CanadaNewson/VolkoffIvey, 2008 6pp
R0510F Information Technology and the Board of DirectorsNolan/McFarlanHBSP, 2005 16pp
9-301-099 Cisco Systems Architecture: ERP and Web-enabled ITNolan/Porter/AkersHBSP, 2005 24ppTeaching Note Available
906-054-1 Ibeto Group: The Case for the Nigerian E-EnterpriseOyebode/David-Westecch—Lagos Business School, 2007 20pp
9B08E012 Sydney Water Customer Information andBilling System (A)ParentIvey, 2008 4ppTeaching Note Available
9B08E013 Sydney Water Customer Information andBilling System (B)ParentIvey, 2008 4ppTeaching Note Available
ITSY054 Grameen Bank’s Village Phone Initiative:Connecting Rural Bangladesh to the WorldPerepu/GuptaICMR, 2006 16ppTeaching Note Available
ITSY055 Infosys’ Knowledge Management InitiativesPerepu/GuptaICMR, 2006 16ppTeaching Note Available
ITSY053 Knowledge Management Initiatives at TCSPerepu/GuptaICMR, 2005 20ppTeaching Note Available
ITSY058 McKinsey’s Knowledge ManagementPracticesPerepu/GuptaICMR, 2007 22ppTeaching Note Available
85415 How Information Gives You CompetitiveAdvantagePorter/MillarHBSP, 1985, 14pp
906-048-1 CIL: Evaluating ERP PackagesPratihar/Kumarecch—T.A. Pai Management Institute, 2006 12pp
18-010-88-1 Akbar Motors (A)Rana/Hassanecch—Lahore University of ManagementSciences (CRC), 2009 12pp
18-011-88-1 Akbar Motors (B)Rana/Hassanecch—Lahore University of ManagementSciences (CRC), 2009 2pp
ITSY057 Pod Slurping: A New Dilemma forOrganizationsRao/PurkayasthaICMR, 2007 14pp
906-030-1 Implementation of a Knowledge ManagementSystem at Hi-Tech SolutionsRavindran/Mishraecch—T.A. Pai Management Institute, 2006 20pp
ITSY031 Knowledge Management @ Xerox CorpRegani/DuttaICMR, 2004 12ppTeaching Note Available
26 PEARSON CUSTOM BUSINESS RESOURCES
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TSY043 Knowledge Sharing Initiatives at the WorldBank—Creating a ‘Knowledge Bank’ecch—Asian Business Case Centre, 2005 18pp
18-427-2004-1 Jang OnlineSarfraz/Hassanecch—Lahore University of ManagementSciences (CRC), 2009 28pp
907-023-1 Correlation Between Core Processes: A CaseStudy at M/S Hi-Tech Arai LimitedSen/Bharathiecch—International Institute of InformationTechnology (I2IT), 2007 18pp
902-036-1 Citibank Asia Pacific: RearchitectingInformation Technology Infrastructure for the21st CenturySiong/Sohecch—Asian Business Case Centre, 2005 12pp
NAC183 Bituminous Insurance Companies— LookingTowards 2005 SmithNACRA, 1999 26ppTeaching Note Available
904-053-5 IT GovernanceSoicher/Whittaker/Papania/Duffyecch—Wits Business School—University ofthe Witwatersrand, 2005 18pp
906-050-1 Grey SleetSrinivas/Kidiyoorecch—T.A. Pai Management Institute, 2006 4pp
907-004-1 Indian Bank: Browser Based TrainingThomas/Kumarecch—T.A. Pai Management Institute, 2007 4pp
906-032-1 Convergence of Fixed and Mobile Telephonyin the EnterpriseToteda/Moazzamiecch—University of California at Berkeley,2006 24pp
9-801-199 Adobe Systems, Inc.TripsasHBSP, 2001 30ppTeaching Note Available
906-023-1 Information Systems Audit: A ManagementPerspectiveVarghese/Karnikecch—T.A. Pai Management Institute, 2006 6pp
904-004-1 But Will It Fly in Other Countries? TheChallenges of Local System Design forMultinationals: The Maxfli Sales ForceAutomation System at British AmericanTobaccoWilliams/Wheelerecch—Indiana University, 2008 22pp
9B07E020 Williams Coffee Pub: The FranchisingOpportunityZaricIvey, 2008 4pp
9B06E001 Ontario FormularyZaric/FreyIvey, 2008 8pp
9B05E012 Acushnet Canada Inc.: The BondedWarehouse InitiativeZaric/FriedmanIvey, 2005 4ppTeaching Note Available
9B08E001 Pulling the Goalie in Hockey Zaric/LeffIvey, 2008 10pp
9B06E017 The Professor ProposesZaric/Leff, Ivey, 2006 14ppTeaching Note Available
E04-01-0023 The Evolving Internet: Intranets andExtranetsZerio/Kelley/RossinThunderbird, 2001 12pp
A04-01-0017 2001Hobart CorporationZerio/OlsenThunderbird, 2001 26ppTeaching Note Available
Cases—Complete List of MIS Titles
27MIS
Complete List of MIS TitlesEach of the texts below is available for customization.If you would like a custom version of any of the titlesor a combination of chapters from more than onebook, email [email protected] the authorname and title(s), which chapters you want included,and any additional cases or articles you wish to include.
DATA COMMUNICATIONS & NETWORKING
Dumas/SchwartzPrinciples of Computer Networks and Communications,1/e, © 2009
Kroenke/AuerDatabase Concepts, 4/e, © 2010
KroenkeDatabase Processing, 11/e, © 2010
PankoBusiness Data Networks and Telecommunications, 7/e, © 2009
ELECTRONIC COMMERCE
Laudon/TraverE-Commerce: Business, Technology, Society 2009, 5/e, © 2010
Turban/King/McKay/Marshall/Lee/ViehlandElectronic Commerce 2008: A Managerial Perspective, 5/e, © 2008
ValacichEssentials of System Analysis and Design, 4/e, © 2009
ENTERPRISE RESOURCE PLANNING (ERP)
Motiwalla/ThompsonEnterprise Systems for Management, 1/e, © 2009
INTRODUCTION TO MIS
Anderson, Management Information Systems, 1/e, © 2000
Brown/DeHayes/Hoffer/Martin/PerkinsManaging Information Technology, 6/e, © 2009
ElamCases in Management Information Systems, © 1997
Jessup/ValacichInformation Systems Today, 3/e, © 2008
KroenkeExperiencing MIS, 2/e, © 2010
KroenkeMIS Essentials, 1/e, © 2010
KroenkeUsing MIS, 2/e, © 2009
Laudon/LaudonEssentials of Business Information Systems, 8/e, © 2009
Laudon/LaudonManagement Information Systems: Managing the Digital Firm, 11/e, © 2010
Martin/Brown/DeHayes/Hoffer/PerkinsManaging Information Technology, 5/e, © 2005
McKeen/SmithIT Strategy in Action, 1/e, © 2009
MillerMIS Cases: Decision Making with Application Software,4/e, © 2009
Valacich/SchneiderInformation Systems Today: Managing the Digital World,4/e, © 2010
NETWORK SECURITY
BoyleApplied Information Security, 1/e, © 2010
Carr/Snyder/BaileyManagement of Network Security, 1/e, © 2010
PankoCorporate Computer and Network Security, 2/e, © 2010
SYSTEMS ANALYSIS AND DESIGN
Brewer/DittmanMethods of IT Project Management, 1/e, © 2010
COMING SOON IN MIS!
FullerInformation Systems Project Management, 2/e, © 2011
HofferModern Systems Analysis & Design, 6/e, © 2011
28 PEARSON CUSTOM BUSINESS RESOURCES
www.pearsoncustom.com keyword search: pcbr content and availability subject to change
KendallSystems Analysis and Design, 8/e, © 2011
KroenkeUsing MIS, 3/e, © 2011
LaudonEssentials of MIS, 9/e, © 2011
TurbanDecision Support and Business Intelligence Systems,9/e, © 2011
TurbanDSS & BI, 9/e
Turban/King/McKay/Marshall/Lee/ViehlandElectronic Commerce 2010: A Managerial Perspective, 6/e, © 2011