Q U Y E N P H A M

OPERATION MANAGEMENT

1 Philosophies & techniques

2 Costs and benefits

3 Differentiation

4 Risks

CO

NT

EN

TS

PHILOSOPHIESAND TECHNIQUES

Improve the quality and efficiency

Generate the appropriate flow of production

Reduce setup time Employees with multiple

skills are used more efficiently

Increased emphasis on supplier relationships

COSTS AND BENEFITS Financial

Increase productivity.Reduce waste.Increase orders.Training.

Non-financialBetter identify market potential.Disruption during change.Employee development.

QUESTION 5 Should Dean differentiate the working

environment?

1 Avoid chatting

2 Effective work

3 Easy to manage and control

Responsible

What will be the benefit of differentiation?

1 Delay

2 Do many works

3 Customer loyalty

Order

High requirement

Supply chain

RISKS

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