QUYEN PHAM OPERATION MANAGEMENT
Q U Y E N P H A M
OPERATION MANAGEMENT
1 Philosophies & techniques
2 Costs and benefits
3 Differentiation
4 Risks
CO
NT
EN
TS
PHILOSOPHIESAND TECHNIQUES
Improve the quality and efficiency
Generate the appropriate flow of production
Reduce setup time Employees with multiple
skills are used more efficiently
Increased emphasis on supplier relationships
COSTS AND BENEFITS Financial
Increase productivity.Reduce waste.Increase orders.Training.
Non-financialBetter identify market potential.Disruption during change.Employee development.
QUESTION 5 Should Dean differentiate the working
environment?
1 Avoid chatting
2 Effective work
3 Easy to manage and control
Responsible
What will be the benefit of differentiation?
1 Delay
2 Do many works
3 Customer loyalty
Order
High requirement
Supply chain
RISKS
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