© TransCare In cooperation with our Partner and TAACS
Operational Readiness – Start-Up SupportOperational Readiness – Start-Up SupportAirports & AirlinesAirports & Airlines
• Integrated Operational Integrated Operational Readiness IOR & Readiness IOR &
• Integrated Integrated Operational Operational Optimization - IOOOptimization - IOO
Integrated Airport Integrated Airport ManagementManagement
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In cooperation with our Partner and TAACSIOR & IOO for Airports IOR & IOO for Airports
IOR and IOO:
tool for large scale International Airports to guarantee success.
The Integrated Airport Functions approach ensures:
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In cooperation with our Partner and TAACSIOR & IOO for Airports IOR & IOO for Airports That operational functions and interfaces are integrated and optimized.
Results from past projects:
• timely inauguration,
• efficient operation from day one,
• higher quality and service level standard,
• higher user acceptance,
• higher ROI after start of operation and after optimization process.
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In cooperation with our Partner and TAACSIOR & IOO for AirportsIOR & IOO for Airports
• Time versus quality and budget limitations
• Operational Issues versus manufacturing constraints and system implementation
Be prepared…..
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In cooperation with our Partner and TAACSDeveloper‘s & Operators‘ Conflicting Objectives
Efficient Operations &
Efficient ResourceAllocation
Attract Clients & Customers
Return onInvestment
High QualityStandards
Operator‘s ObjectivesOperator‘s Tasks
Maintain Budget
Minimum Quality&
Time Schedule
Design & Buildto Specifications
Avoid Changes / Variations
Developer‘s Objectives
Developer‘s Tasks
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=
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IOR & IOO for AirportsIOR & IOO for Airports
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In cooperation with our Partner and TAACSIOR & IOO for AirportsIOR & IOO for Airports• Target:
Pragmatic, structured and transparent integration of all activities until Start of operation or optimized current Airport OPS is accomplished.
• Prerequisite: Overview on all Airport components and functions,planning, design, schedules, costs, outsourcing concept, interfaces and operational concept.
• Steps: assessment, evaluation, interface clarification, integration of entities, function implementation, fine tuning of functions, trial operation, start of operation / operate enhanced operation
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In cooperation with our Partner and TAACSIOR & IOO for AirportsIOR & IOO for Airports
Partners for Integration:
Airside &ATC
Operations
SecurityTSA
InvestorsRelations
CIQ
Facility / System - development
LandsideAccess
Concessionaires
Airlines /Handlers
AirportOperator
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In cooperation with our Partner and TAACSIOR & IOO for AirportsIOR & IOO for Airports
IORExec.
IORCoord. AIRPORT
ACCESS
AIRPORT ACCESS
PAX / CREW HANDLING
PAX / CREW HANDLING
BAGGAGE HANDLING
BAGGAGE HANDLING
AIRCRAFT HANDLING
AIRCRAFT HANDLING
Trial Operations
Relocation (IOR)
Post-Opening / Operation Support
Implementation Methodology of IOR / IOO Organization
IOR & IOO Implementation
Airport AuthorityAirline & HandlersGovernment AuthoritiesConcessio- nairesSecurity & SafetyO&M Systems
INTERFACE
Client & Third parties
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In cooperation with our Partner and TAACSIOR & IOO for AirportsIOR & IOO for Airports
Operations Support &
Optimization
HS
IF=
Facilities
Interaction
Systems
HR
T
Ops
. Com
mis
sion
ing
/ Tria
l Ope
ratio
n
Com
mer
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Con
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Proc
ess
Man
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Plan
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Con
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sM
aste
r pla
nnin
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unct
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nnin
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Hum
an R
esou
rces
Dev
elop
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Rel
ocat
ion
Ope
ratio
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once
pts
Operational Development Phases
Transfer/Trials
Finance$
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In cooperation with our Partner and TAACSIOR & IOO for Airports IOR & IOO for Airports Samples of neglected work packages:
» Implementation of new procedures, online access, the 5 W’s not implemented & trained
» Operational suitable signage
» Changes in space requirements
» Security concept / adaptation of flows
» Training concept and required time & systems for training
» IT & Baggage integration testing prior Trial operations
» Late integration of Airline, Handler, third parties and Gov. Bodies
» Lack integration of operational activities in Facility and System time schedule
» Baggage transport procedures,
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In cooperation with our Partner and TAACSIOR & IOO for AirportsIOR & IOO for AirportsSamples of neglected work packages II :
Incheon Intern. Airport, S.-Korea:
Task:Development of Interaction, Human Resources & optimization of Functions in relation to Facilities and Systems for Airport opening and future operation.
Facilities and Systemsbeing developed
Interaction, Human Resources, Trials to be developed and integrated
Total Functions - SHIFTof IIAC to be completedfor Start ofOperation
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In cooperation with our Partner and TAACSIOR & IOO for AirportsIOR & IOO for Airports
Optimization Principles
ReduceCosts
ManageQuality
Improved Performance !
Co-ordinateActivities
ReduceInterfaces Increase
Flexibility
Process 1
Process 2 Process 4
QualifyHuman Resources
ImplementNew Systems
Process 3
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In cooperation with our Partner and TAACSIOR & IOO for AirportsIOR & IOO for AirportsIOR and IOO Tools and Methods:
Proven tools utilized in IOR Programs to enhance operational Value
• Development of IOR / IOO Manual
• Standard Functional Catalogue (StFC)
• Specific Functional Catalogue (SFC)
• Functional Integration Plan (FIP)
• Individual Time Schedules (ITS)
• Operational Readiness Progress Measurement (ORPM)
• Outstanding Issues List (OIL)
• Reporting operational shortcomings as monitored during Trials
• Analysis tool for functional performance of Trials
• Risk Management Analysis
• Database
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In cooperation with our Partner and TAACSIOR & IOO for AirportsIOR & IOO for AirportsIOR and IOO Components:
Further methods used to implement and integrate the Project:
• Structured Interviews with all concerned parties
• Implementation of OREX Organisation
• Communication structure
• Interface Meetings resulting from OIL List Issues
• Site Visits, Progress Measurement
• Development & alignment of Trial Scenarios
• Execution of Trial Scenarios
• Contingency Flow Charts (trial / procedure related)
• Facilities / Systems Matrix
• Training / Procedure concept and implementation
• Relocation concept and execution
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In cooperation with our Partner and TAACS
IOR / IOO for AirportsIOR / IOO for Airports
OperationalOperationalOrganizationOrganization
FunctionalPerformance
Report of Trials
Trial ResultsTrial Results
Risk Risk ManagementManagement
Influence onAirport OpeningDate (AOD)
Foreseeable Inconveniences
Contingency Plans
Ongoing Rectifications
Transparent Reporting
Execution ofExecution ofTrial ScenariosTrial Scenarios
OperationalOperationalShortcomingsShortcomings
Development ofDevelopment ofTrial ScenariosTrial Scenarios
StandardStandardFunctionalFunctionalCatalogueCatalogue
QuestionnaireQuestionnaire
Functional Functional Integration Integration Plan (FIP)Plan (FIP)
SpecificSpecificFunctionalFunctionalCatalogueCatalogue
IndividualIndividualTime SchedulesTime Schedules
(ITS)(ITS)
OperationalOperationalReadinessReadinessProgressProgress
MeasurementMeasurement(ORPM)(ORPM)
IORIOROrganizationOrganization
Outstanding Outstanding Issues ListIssues List
(OIL)(OIL)DatabaseDatabaseQuestionnaireQuestionnaire
OperationalOperationalConceptConcept
Data Concept:Data Concept:
FunctionalFunctionalPerformancePerformance
Report of TrialsReport of Trials
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In cooperation with our Partner and TAACSIOR & IOO for AirportsIOR & IOO for Airports
Core Processes
1. Airport Access
2. Pax&Crew Handling
3. Baggage Handling
4. Cargo & Mail
Handling
5. Aircraft Handling
6. Aircraft Control
7. Administration & Management
8. Facilities & SystemManagement
9. Airport Security
10. CommercialOptimization &Customer Services
11. EnvironmentalIntegration
Components
F Facilities
I Interaction
S Systems
H Human Resources
Main Functions
For example:
1. Road/Rail Access
2. Pax Control,
Information,
Pax Services etc.
3. Departure/Arrival/
Transfer Bags
4. Export/Import
Services, Quarantine
etc.
5. Ground Handling,
6. NavAids, Visual Aids,
Airspace Movement
and so on……...
Sub Functions
In excess of 600 Sub-Functions to be addressed to implement
Core Processes - BreakdownCore Processes - Breakdown
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In cooperation with our Partner and TAACSIOR & IOO for Airports IOR & IOO for Airports • Samples of Tools and Methods:
» Outstanding Issue List (PM Method)
» Check list / Questionaire for Functions,
» Functions catalog
» Functional Integration Plan (FIP)
» Job description for OREX
» Operational Time Schedule – Terminal Airside Security
» Trial Scenario / Trial Check List
» Operational Readiness Progress Measurement (ORPM)
» Training Matrix
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In cooperation with our Partner and TAACSIOR & IOO for Airports Processes at Airports
Facilities
Interaction
Systems
H uman Resources
Terminal
Visitors Pax Baggage Cargo Land Transport
Pax Baggage Cargo Air Transport
Organization Administration & Management Commercial Optimization Customer Services Safety & Security Facilities & Systems Operations & Maintenance Environmental Integration
Samples of overlapping
Functions
Landside
Airside
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In cooperation with our Partner and TAACS
PM
PM
IOR
IOR
PM
IOO
IOR & IOO for Airports Phases of Implementation
Assess
Invest Part > 60% = 50% < 20%
Operation Part = 50% > 80%< 40%
Introduce ProceedingIntroduce Proceeding
Organize Project Set-up
Execute “Shift” - Programme
Integrate Trials / Operation
Project Content
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In cooperation with our Partner and TAACSIOR & IOO for AirportsIOR & IOO for AirportsDevelopment of complete trial operations out of the operational procedures and their components
Components:
Duration of Trial Ops until Inauguration of Airport
Trial operationof all componentsand necessary operational systemsfor the singleoperationalprocedure-Check in-
Trial operationof all componentsand necessary operational systemsfor the singleoperationalprocedure-Gate ClosureSystem-
Duration of Functional Planning
Applied to approx. 600OperationalProcedures
Deadline for FunctionalReadiness of all Components
ISH Complete
Trialoperationsofoperationalproceduresandoperationalsystems
Trial operationof all componentsand necessary operational systemsfor the singleoperationalprocedure fromCheck-in to-Gate ClosureSystem-
Interaction
OperationsSystems
Personnel
Rooms /Finish
OperativeSystems
Equipment
Personnel
OperativeProcedure
- Check in -
FISH
OperativeProcedure
-Gate closure-system -
F Buildings /Equipment
Provision (free of dust)
Provision
Function of all O.S.
Fall Back Plan
Equipment
Furnishings
Training
Instructions
Topography
Provision (free of dust)
Provision
Function of all O.S.
Fall Back Plan
Equipment
Furnishings
Training
Instructions
Topography
Basic Advanced Integrated
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In cooperation with our Partner and TAACS
Trial Operation MethodologyDevelopment of Trial Scenarios
Identification of Operational Shortfalls
Execution of Trial
ScenariosTrial Results
Functional Performance
Report of Trials
Outstanding Issues List
(OIL)
Influence on Airport Opening Date (AOD)Expected InconveniencesContingency PlansOngoing RectificationsManagement Reporting
Critical Management DecisionsCritical Management Decisions
IOR & IOO for AirportsIOR & IOO for Airports
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In cooperation with our Partner and TAACSIOR & IOO for AirportsIOR & IOO for Airports
IOR &
IOO
Our ObjectiveSmooth Airport Operations
from day one onwards
MainCarrier
OtherAirlines
ConcessionLegisl.Govt.
Bodies
Deve-lopmentReali-zation
ExecutiveGovt.
Bodies
AirportShareholders
AirportOperator
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In cooperation with our Partner and TAACSProject management for Airports & other ProjectsProject management for Airports & other Projects
““Hardware“Hardware“ ““Software“Software“
Facilities / Equipment
Operations-System Organization Human
Resources
Implementation
Conception
Risk Assessment
Feasibility Study
Master-/ Biz- Planning
Start - up
Commissioning
Relocation*
““Environment“Environment“
Integration
Project DevelopmentProject Development
Development Phases
Step 1Step 1
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In cooperation with our Partner and TAACSProject management for Airports & other ProjectsProject management for Airports & other Projects
““Hardware“Hardware“ ““Software“Software“
Facilities / Equipment
Operations-System Organization Human
Resources
Security
Access
Operations
Administration
Safety
Production-Support
Publicity
Facility Management
““Environment“Environment“
Integration
Start up ProjectStart up Project
Start – upProcesses
Step 2Step 2
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In cooperation with our Partner and TAACSProject management for Airports & other ProjectsProject management for Airports & other Projects
““Hardware“Hardware“ ““Software“Software“
Facilities / Equipment
Operations-System Organization Human
Resources
Security
Access
Operations
Administration
Safety
Support
Publicity
Facility Management
““Environment“Environment“
Integration
OperationsOperations
Operations-Processes
Step 3Step 3
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In cooperation with our Partner and TAACSTransCare’s & Cooperation Partner TransCare’s & Cooperation Partner LocationsLocations
ISO 9001:2000
AtlantaAtlanta
LondonLondonGenevaGeneva
DubaiDubai
JohannesburgJohannesburg
SingaporeSingapore
TokyoTokyoNewNew DelhiDelhi
SydneySydney
VoorschotenVoorschoten
WiesbadenWiesbaden
Los AngelesLos Angeles
Mexico CityMexico City
MoscowMoscow
NairobiNairobi
BeijingBeijing
In Cooperation with our Partner
Frankfurt AirportCargo City South/Bldg. 664c
60549 Frankfurtfon: + 49 69 70792037fax: + 49 69 70792038
TransCare Western Europe
TransCare India
TransCare South America
Sao PauloSao Paulo
TransCare Russia/CIS
FrankfurtFrankfurt