Business Continuity.. in 15 minutes.. in 15 minutes
Daniel Eberhardt | Solution Consultant @NTT Europe Online GmbH
Daniel Eberhardt | Solution Consultant | www.ntteuropeonline.de Topic: Business Continuity – in 15 minutes
Daniel Eberhardt | Solution Consultant | www.ntteuropeonline.de Topic: Business Continuity – in 15 minutes
Business Continuity
Daniel Eberhardt | Solution Consultant | www.ntteuropeonline.de Topic: Business Continuity – in 15 minutes
YOUR business process
Your Business – ActivityYour Business – ActivityBusinessprocessBusinessprocess
Daniel Eberhardt | Solution Consultant | www.ntteuropeonline.de Topic: Business Continuity – in 15 minutes
YOUR business process
Risk-/Analysis
(ex. Marketshare,Image/Brand,
Revenue, Compliancy)
Risk-/Analysis
(ex. Marketshare,Image/Brand,
Revenue, Compliancy)
Qualityassurance
(ex. Release-,Capacity-, Change-,
Service-Management)
Qualityassurance
(ex. Release-,Capacity-, Change-,
Service-Management)
ProcessProcess
Your Business – ActivityYour Business – ActivityBusinessprocessBusinessprocess
Daniel Eberhardt | Solution Consultant | www.ntteuropeonline.de Topic: Business Continuity – in 15 minutes
YOUR business process
Risk-/Analysis
(ex. Marketshare,Image/Brand,
Revenue, Compliancy)
Risk-/Analysis
(ex. Marketshare,Image/Brand,
Revenue, Compliancy)
Qualityassurance
(ex. Release-,Capacity-, Change-,
Service-Management)
Qualityassurance
(ex. Release-,Capacity-, Change-,
Service-Management)
Availability
(ex. Redundancy,HA, Failover,
Security, DR, 99,xy)
Availability
(ex. Redundancy,HA, Failover,
Security, DR, 99,xy)
Recovery
(ex. Backup, MTTR)
Recovery
(ex. Backup, MTTR)
ProcessProcess TechnologyTechnology
Your Business – ActivityYour Business – ActivityBusinessprocessBusinessprocess
Daniel Eberhardt | Solution Consultant | www.ntteuropeonline.de Topic: Business Continuity – in 15 minutes
Your Business – ActivityYour Business – Activity
YOUR business process
Risk-/Analysis
(ex. Marketshare,Image/Brand,
Revenue, Compliancy)
Risk-/Analysis
(ex. Marketshare,Image/Brand,
Revenue, Compliancy)
Qualityassurance
(ex. Release-,Capacity-, Change-,
Service-Management)
Qualityassurance
(ex. Release-,Capacity-, Change-,
Service-Management)
Availability
(ex. Redundancy,HA, Failover,
Security, DR, 99,xy)
Availability
(ex. Redundancy,HA, Failover,
Security, DR, 99,xy)
Recovery
(ex. Backup, MTTR)
Recovery
(ex. Backup, MTTR)
ProcessProcess TechnologyTechnology
systemfailure
Features
badcode
dataloss
success
attacks
BusinessprocessBusinessprocess
#user
Daniel Eberhardt | Solution Consultant | www.ntteuropeonline.de Topic: Business Continuity – in 15 minutesSlide 8
Processes
Daniel Eberhardt | Solution Consultant | www.ntteuropeonline.de Topic: Business Continuity – in 15 minutes
Service Infrastructure
Processes (Professional Services)
ReleaseManagement
ChangeManagement
AssetManagement
Etc.
Portal
Booking System Shop
CRMForum
Mobile App
ISO
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LA
Process Layer – Managing Infrastructure and Service to the Customer
Daniel Eberhardt | Solution Consultant | www.ntteuropeonline.de Topic: Business Continuity – in 15 minutes
Service Infrastructure
Processes (Professional Services)
ReleaseManagement
ChangeManagement
AssetManagement
Etc.
Portal
Booking System Shop
CRMForum
Mobile App
ISO
270
01 –
Info
rmat
ion
Sec
uri
ty M
gm
t.
Sin
gle
En
viro
nm
ent
SL
A v
s.P
oin
t-to
-Po
int
So
luti
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- S
LA
Process Layer – Managing Infrastructure and Service to the Customer
Daniel Eberhardt | Solution Consultant | www.ntteuropeonline.de Topic: Business Continuity – in 15 minutes
Application Lifecycle Management (ALM) / Release Management
Daniel Eberhardt | Solution Consultant | www.ntteuropeonline.de Topic: Business Continuity – in 15 minutes
Example: ALM / Release Management
Daniel Eberhardt | Solution Consultant | www.ntteuropeonline.de Topic: Business Continuity – in 15 minutes
Daniel Eberhardt | Solution Consultant | www.ntteuropeonline.de Topic: Business Continuity – in 15 minutes
• Monitoring of service application
• Reporting (regulary based on individual needs)
• Continuous service improvement planning
• Proactive capacity planning
• IT Service planning
• Dedicated monitoring of event or campaign
Business Continuity Provisioning
Daniel Eberhardt | Solution Consultant | www.ntteuropeonline.de Topic: Business Continuity – in 15 minutesSlide 15
Technology
Daniel Eberhardt | Solution Consultant | www.ntteuropeonline.de Topic: Business Continuity – in 15 minutes
Site-Redundanzen:High Availability / Failover at one site, mix of dedicated and shared – convenientHigh Availability / Failover at one site, dedicated – less expensiveFull GEO or Skeleton; multi site redundancy – most expensive
Site-Redundanzen:High Availability / Failover at one site, mix of dedicated and shared – convenientHigh Availability / Failover at one site, dedicated – less expensiveFull GEO or Skeleton; multi site redundancy – most expensive
Availability
Daniel Eberhardt | Solution Consultant | www.ntteuropeonline.de Topic: Business Continuity – in 15 minutes
Failover/Cluster – OS Level• Linux-Cluster (RHCS)• Windows-Cluster
Failover/Cluster – OS Level• Linux-Cluster (RHCS)• Windows-Cluster
Availability
Daniel Eberhardt | Solution Consultant | www.ntteuropeonline.de Topic: Business Continuity – in 15 minutes
Failover/Cluster – Application Level• App-Cluster• DB-Cluster• DB-Replication
Failover/Cluster – Application Level• App-Cluster• DB-Cluster• DB-Replication
Availability
Daniel Eberhardt | Solution Consultant | www.ntteuropeonline.de Topic: Business Continuity – in 15 minutes
Failover/Cluster usingVirtualization Technology• Failover (HA)• vMotion• DRS
Failover/Cluster usingVirtualization Technology• Failover (HA)• vMotion• DRS
Availability
Daniel Eberhardt | Solution Consultant | www.ntteuropeonline.de Topic: Business Continuity – in 15 minutes
?Choosing the right Technology
!
?Choosing the right Technology
!
Availability
Daniel Eberhardt | Solution Consultant | www.ntteuropeonline.de Topic: Business Continuity – in 15 minutes
Loadbalancer – underestimated Technology
• Local (Service) Failover if a server-service strikes• Global Failover if a site failes
Btw. Support for session-stickiness, SSL-offloading, SSL-accelerating and DoS Protection
Loadbalancer – underestimated Technology
• Local (Service) Failover if a server-service strikes• Global Failover if a site failes
Btw. Support for session-stickiness, SSL-offloading, SSL-accelerating and DoS Protection
Availability
Daniel Eberhardt | Solution Consultant | www.ntteuropeonline.de Topic: Business Continuity – in 15 minutes
Content Deliver Network
• extends the network• flexible ressource• cope with immense ccs• GEO load balancing• Global Failover if an origin site failes
Content Deliver Network
• extends the network• flexible ressource• cope with immense ccs• GEO load balancing• Global Failover if an origin site failes
Availability
Daniel Eberhardt | Solution Consultant | www.ntteuropeonline.de Topic: Business Continuity – in 15 minutes
• Consistent Backup per SnapShot or BackupClient of (Virtual) Server and Databases
• Backup on Tape Backup of Server Configuration Longterm Backup of Data Encryption (host based or backup-roboter based)
• Backup on Disk Shortterm local Backup of Volumes and Databases Rightmanagement for instant Recovery do it on you own - no
Ticket or Supportrequest needed Immense Shorted MTTR
• Offsite Storing Regulary physicale Location Shift
• Multilevel Backup Concepts
Recovery – Backup
Daniel Eberhardt | Solution Consultant | www.ntteuropeonline.de Topic: Business Continuity – in 15 minutes
SnapShot Technology
SnapMirror Technology
SnapVault Technology
SnappManager Technologies
Recovery – Storage Networks
Daniel Eberhardt | Solution Consultant | www.ntteuropeonline.de Topic: Business Continuity – in 15 minutes
Storage & Backup & Recovery
The appropriate recovery concept determines about the time it takes until systems run again and data systems are restored.
Daniel Eberhardt | Solution Consultant | www.ntteuropeonline.de Topic: Business Continuity – in 15 minutes
NTT Communications provides a broad range of global networks, management solutions and IT services to customers worldwide. The company is renowned for reliable, high-quality security, hosting, voice, data and IP services, as well as expertise in managed networks and leadership in IPv6 transit technology.
NTT Communications provides a broad range of global networks, management solutions and IT services to customers worldwide. The company is renowned for reliable, high-quality security, hosting, voice, data and IP services, as well as expertise in managed networks and leadership in IPv6 transit technology.
Daniel Eberhardt | Solution Consultant | www.ntteuropeonline.de Topic: Business Continuity – in 15 minutes
Contact and more information:
Mail: [email protected]://twitter.com/ntteo_de