You Can't Do That in Government: Dispelling the Myths with Digital
Kalbir SohiHMRC Digital Service Manager for Platform as a Service
Duncan CrawfordHMRC Lead Platform Architect & Partner at Equal Expert
Tax Gap£34bn
4%growth
per annum over last 4 years
Our business
Revenue £505.8 billion £23.9bn of additional tax revenue brought in – a new record
5m
business users
41mpersonal users
Workforcereduction
2011-2016
22%
Our relationship with our customers
200moutbound
letters
30m inbound post
55minbound calls300m
consumertransactions online
740mbusiness
transactions online
£85m print costs
(approximate)
70%of all government
transactions
Revolution not evolutionMartha Lane Fox
Digital Transformation 25 Digital exemplars
Digital Service Manual
https://www.gov.uk/service-manual
Build 3 exemplar services
Meet digital by default service standard
A new way of doing things
MYTH: You can’t get 30 teams working
independently on a platform
Build a product that allows British citizens
and companies to manage their tax
affairs
Let’s build a microservice architect
monolith
Services without communicating without a Bus
5 to 500 people in 2 years
MYTH: You can’t release everyday
2 releases a year
What’s the smallest step we can take?
2 releases a week |>40-50 releases a week |>
1 tool for releases
MYTH: You can’t build a product in a month
The Tax Credit challenge
500,000 users in 2 months
Then we turned the service off
MYTH: Every product is a snowflake
Multi-Channel Digital Tax Platform
What does “platform” mean?
Opinionated but meets user needs
Deployments ScalingHealingTestingLogs
Audit StorageRiskingMetrics
Performance
Summary : “You can’t do that in any large
organisation…”
How about some questions?