MongoDB Digital Transformation 2015: HMRC - dispelling the myths with digital

You Can't Do That in Government: Dispelling the Myths with Digital

Kalbir SohiHMRC Digital Service Manager for Platform as a Service

Duncan CrawfordHMRC Lead Platform Architect & Partner at Equal Expert

Tax Gap£34bn

4%growth

per annum over last 4 years

Our business

Revenue £505.8 billion £23.9bn of additional tax revenue brought in – a new record

5m

business users

41mpersonal users

Workforcereduction

2011-2016

22%

Our relationship with our customers

200moutbound

letters

30m inbound post

55minbound calls300m

consumertransactions online

740mbusiness

transactions online

£85m print costs

(approximate)

70%of all government

transactions

Revolution not evolutionMartha Lane Fox

Digital Transformation 25 Digital exemplars

Digital Service Manual

https://www.gov.uk/service-manual

Build 3 exemplar services

Meet digital by default service standard

A new way of doing things

MYTH: You can’t get 30 teams working

independently on a platform

Build a product that allows British citizens

and companies to manage their tax

affairs

Let’s build a microservice architect

monolith

Services without communicating without a Bus

5 to 500 people in 2 years

MYTH: You can’t release everyday

2 releases a year

What’s the smallest step we can take?

2 releases a week |>40-50 releases a week |>

1 tool for releases

MYTH: You can’t build a product in a month

The Tax Credit challenge

MVP

500,000 users in 2 months

Then we turned the service off

MYTH: Every product is a snowflake

Multi-Channel Digital Tax Platform

What does “platform” mean?

Opinionated but meets user needs

Deployments ScalingHealingTestingLogs

Audit StorageRiskingMetrics

Performance

Summary : “You can’t do that in any large

organisation…”

How about some questions?