Mobile311: Instant feedback from your mobile workforce
May 3, 2011
Presentation Outline
• City of Asheboro, NC - Facts
• Case Study - Prior to Technology Implementation
• Technology Requirements - Goals
• Mobile311 – The Technology
• Mobile311 – The Implementation
• Mobile311 – The Benefits
• Case Study - Post Technology Implementation
City of Asheboro, North Carolina
• Population 26,000
• Over 10,000 Households
• 16 sq. mile City Limits
• Home of the NC Zoo
City Facts
Sanitation Case Study - Asheboro
Prior to Technology Implementation• $100 / hour operation costs• 4 Automated Solid Waste Trucks
• 2 Bulky Item Trucks• 3 Yard Waste Trucks• 5 days a week• 8 hour days
City of Asheboro, North Carolina
• Reduce Field Operations Costs– Fuel Cost– Vehicle Maintenance– Man-hours
• Provide Quality Service
• Improve Efficiency
Goals
Technology - Mobile311
Mobile Application Features
Real-Time InformationTracking for AccountabilityBetter Customer ServiceInstant “Re-tasking” of DriversCritical Issue Notification via email
User-Friendly AppSingle Button ClickMinimal Training Required
Cost Effective HardwareAndroid Smartphone / TabletWindows SmartphoneiPhone / iPad
Powerful Data ManagementUtilizes ArcGIS Map Services
Cloud-based Web Services
Executive Dashboard
Real-Time Updates
Powerful Reporting and Visualization
Integrates with other Enterprise Software
Web Interface Features
Executive Dashboard
Asheboro, North Carolina - Implementation
Automated trash drivers collect real time data that automatically creates work orders for:
• Bulky Items• Yard Waste• Construction Debris• Other (water leaks, potholes, etc.)
Sanitation Case Study - Asheboro
Prior to Technology Implementation• $100 / hour operation costs• 4 Automated Solid Waste Trucks
• 2 Bulky Item Trucks• 3 Yard Waste Trucks• 5 days a week• 8 hour days
Annual Operation Cost $1,872,000
Sanitation Case Study - Asheboro
After Mobile311• $100 / hour operation costs• 4 Automated Solid Waste Trucks
• 1 Bulky Item Truck• 2 Yard Waste Trucks• 4 days a week• 6 hour days
36%OperationsReduction
Annual Operation Cost $1,206,400
Sanitation Director Quote
“With Mobile311, we are saving three man-days per week. What used to take us five days,we are now doing in two.
Mobile311 is paying for itself in fuel savingsalone and we are giving better service to ourcommunity.”
Kermit Williamson
Solid Waste Director
City of Asheboro, NC
Mobile311 Applications Throughout Asheboro
• Sanitation
• Street Maintenance
• Code Enforcement
• Utilities
• Law Enforcement
• Management
Graffiti removal team collect tags with location and name to be analyzed by crime analyst.
Utility patch crews collect location of utility cuts with size and location.
Code Enforcement officials collect data including pictures and attributes.
Asheboro, North Carolina - Implementation
Some Other Successful Implementations
• Asheville, NC – pop. 84,000
• Rocky Mount, NC – pop. 58,000
• Greenville, NC – pop. 150,000
• Greensboro, NC – pop. 260,000
• Raleigh, NC – pop. 410,000
• Sumter, SC – pop. 40,000
• Oldsmar, FL – pop. 12,000
• Gillette, WY – pop. 30,000
Questions?
