© 2008 IBM CorporationIBM Internal Use Only
Interimics meeting 28/02/2008 – IBM Amsterdam
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1949
IBM Internal Use Only
Empowering people
to be more effective,
responsive and innovative
in the context
of the work they do
IBM Lotus Mission
Empowering people
to be more effective,
responsive and innovative
in the context
of the work they do
IBM Internal Use Only
Unified communications and collaboration
services Composite application and integration services
Social software for business
Collaborative content and team services
Mail, calendaring and collaborative applications
Lotus Sametime Unyte
Pixel perfect, digitally signed forms
IBM Lotus Collaboration Portfolio
Productivity tools fordocument, presentations,and spreadsheets
Symphony
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11
22
5544
Enable people to interact with application and information “services”
supporting business processes. Enabling efficient, collaborative, real time decision making and execution
The People Entry Point to SOA
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IBM WebSphere Portal
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Accelerators Matched to Specific Business Challenges“I need to increase the value of my website by
delivering real-time, personalized data based
on user attributes”
“I need my teams to work together more effectively and
efficiently, while easily accessing relevant corporate applications”
“I need to track my organization's
goals and performance
against them to more effectively
drive results”
“I need a flexible IT platform where I can pick and choose those key accelerators needed for delivering my portal
intranet, extranet, or internet site.”
“I need to deliver low touch or no
touch processing of transactions – to customers, partners, or employees.”
“I need a cost effective way to deliver personalized, online
training “just in time” within the context of my employees’
ongoing activities.”
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Unified Communications: Convergence on IP networksReal-time products evolve to unified communication & collaboration platform to support all types of enterprise communication
Video Voice
Data
Presence
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IBM Lotus Sametime 7.5
Instant MessagingPresence Awareness Web Conferencing
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Flexibility, Choice and Openness are Vital
Linux Support
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Mobile Clients Flexibility, Choice and Openness are Vital
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Extending instant messaging communications to customers and suppliers via enterprise or public IM communities
Sametime
Sametime
SIP
XMPPFlexibility, Choice and
Openness are Vital
New
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Telephony Integration – Click-to-call and Web conference integration
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An extended ecosystem of IBM Business Partners across the leaders in telephony, video and mobile
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IBM Internal Use Only
Lotus Quickr provides a universe of capabilities…
Lotus Domino IBM JCR IBM FileNet * IBM CM * Other
Shared Content
TeamWorkspaces
WorkflowAnywhere Anytime
WikisTeam Blogs
Business templates
Quickr Content Stores
Library management, check in & out, version control, views, security features, custom meta-data for a variety of business content types
Self-service, customizable team sites with an extensible infrastructure (membership mgmt, search capabilities), that support a full team lifecycle
A collection of reusable collaborative components (libraries, calendars, tasks, blogs, lists, Web content authoring...) to build powerful applications
Templates for immediate out-of-the-box value and support of common business processes, including Innovation Place, project & meeting management
Basic workflow for notification and approval
Offline services, extranet access, versatile portlets, to expand and facilitate collaboration
* - Requires separate purchase & supported after Lotus Quickr release 8.0
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Lotus Quickr is open and flexible …
* - Requires separate purchase & supported after initial “Geneva” release
Infrastructure: – Repositories
– Directories
– Server operating systems
– Desktop operating systems
– Programming models
Industry standards: – Java™
– Linux®
– Eclipse
– RSS / Atom
– ODF
– AJAX
– Web Services
– RESTLotus Domino IBM JCR IBM FileNet * IBM CM * Other
Shared Content
TeamWorkspaces
WorkflowAnywhere Anytime
WikisTeam Blogs
Business templates
Quickr Content Stores
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Access Lotus Quickr from an inviting, intuitive Web 2.0 interface…
or
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Lotus Quickr Connectors will integrate right into your favorite applications…
IBM Lotus Notes® client
Microsoft Office / IBM Productivity Editors
Microsoft® Windows® Explorer / “My Documents”
IBM Lotus Sametime®
Making sharing & collaboration transparent and natural
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IBM Internal Use Only
Web 2.0 technologies are used by 1.3 billion people everyday at home, school and in the office. Which of these do you use?
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CEO´s recognize partners and customers can bring the ´next big idea´. Collaboration is top of mind
Academia
Associations
Business partners
Competitors
Think-tanks
Consultants
Customers directly
Employees
Labs and/or other institutions
Internal R&D
Internal Sales & Service Units
0% 5% 10% 15% 20% 25% 30% 35% 40% 45%
But public web 2.0 platforms
can not be managed, secured,
monitored and can not be
controlled for regulatory
compliance!
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Share valuable sources of ideas
Dogear
Profiles
Communities
Blogs
Activities
Lotus Connections is an open standards based, integratedsocial software
suite for
business that empowers you
to be more innovative and
helps you execute more quickly by using dynamic
networks of coworkers, partners and customers
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IBM Internal Use Only
Lotus Connections provides 5 key services
CommunitiesCreate, find, join, and work with communities of people who share a common interest, responsibility, or area of expertise
BlogsUse a weblog to present your idea and get feedback from others; learn from the expertise and experience of others who blog
DogearSave, organize and share bookmarks; discover bookmarks that have been qualified by others with similar interests & expertise
ActivitiesOrganize your work, plan next steps, and easily tap your expanding professional network to help execute your everyday deliverables, faster
ProfilesQuickly find the people you need by searching across your organization using keywords that help identify expertise, current projects and responsibilities
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Holds over 514,000 profiles and is the hub of user requests & all applications authentication for IBM.
Home of over 364,351 bookmarks with 917,562 tags. Serving a contributor population of 11,597 with enterprise search access to all IBMers.
Houses 361 public communities, 154 private communities with over 3,800 unique members.
Enables ad hoc collaboration with over 29,735 active activities for 56,633 users.
Hosts 10,847 weblogs, 89,682 entries with 37,349 users and 18,758 tags. Used by IBMers as a source of idea and information sharing.
Lotus Connections at Work at IBM - Internally
Connecting and empowering IBM’ers so they can respond faster using innovative
solutions
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Lotus Connections – the fastest growing software product in SWG history!
200+ new customers in only 6 months
We closed multi-million dollar deals and small pilots
We closed deals with 30+ person IBM pursuit teams and we closed deals that were completely Business Partner driven
We closed deals in Banking, Government, Electronics, Business Services, Retail, Education, Insurance, and more
We closed deals in all geographies from 15+ different countries
We beat Microsoft in head-to-head competition
We received great new references from companies such as Bank of New York, Colgate-Palmolive, Intuit, Teach for America, and others
IBM Internal Use Only
Easily access a person’s Communities, Blogs, Bookmarks and Activities
Find people by name, expertise, or keyword to locate someone with the experience and knowledge you need
Reporting chain view displays the reporting structure of your organization
View experience, skills and past projects
Profiles
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Communities
See what Communities are new, popular, or active
Tags help you find the Community you need by filtering content
Tools for finding, joining and creating Communities
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Exchange viewpoint and share perspectives to increase innovation
Easily create Blogs to share knowledge with a wide audience
Keywords can be used to search within a Blog or across multiple blogs
Blogs
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Filter bookmarks by "tagging" them with as many keywords as you want
Subscribe to your coworkers' bookmarked web pages
Centrally store your bookmarks and share them with others
Dogear
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Organize and work with all your tasks, both individual as well as group projects, in a single place
Create templates for repeated tasks to capture best practices
Activities
Tap your professional network to get things done
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Connections 2.0 in coming soon…!
Homepage Dashboard
Discussion forums and integration with Wiki´s
in communitie
s
Improves your ability
to track and
discover critical
information and people
Cross-Connections
Search
Personalize activity
templates
Composed of widgets that
can be used in other web
applications, including
custom pages or mashups
Product futures are directional in nature and does not imply any product plan commitment on the part of IBM. Plans are subject to change at any time without notice.
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Connections and Atlas help you manage your network
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IBM Internal Use Only
IBM Internal Use Only
In order to grow the business faster, they needed a faster way to develop and evaluate new services concepts and business models.
Challenge
Increase the number of new services using communities of customers & partners
Accelerate the evaluation of new service concepts and therefore be faster to market
Grow market share and revenue through differentiated services and business models
Business Value
Deployed a Innovation Factory portal application that utilized the social software services of Lotus Connections to include communities of employees, customers and partners in the development and evaluation of new Telcom services.
Solution
Global Telecommunications Firm
Sprint
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Needed to improve productivity when working with contractors and partners across the US on education curriculums.
Challenge
Built strong relationships across several art archival and preservation organizations
Improved communication and status tracking of projects
Accelerated the delivery of education curriculums created by a disconnected teams
Business Value
Using the Activities component of Lotus Connections so their entire network of employees, partners and customers can collaborate on the execution of projects.
Solution
Small Non-ProfitArts Organization
Film Foundation
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Want to improve employee productivity by delivering the best user experience, increase operational excellence, and foster innovation between teams
Challenge
Increase communication and coordination of projects between teams
Reduce time required to find the correct people with the right expertise
Improve collective intelligence of organization by sharing experiences
Business Value
Deployed enterprise wide implementation of the 5 social software services of Lotus Connections. Focused on enabling users to become more productive by working smarter and finding information – one key area was transfer of knowledge between engineering and call center staff.
Solution
Global Network and Communications Provider
Cisco
IBM Internal Use Only
No easy way to find, learn from and work with experts across the company
Re-inventing the wheel again and againChallenge
• Improving the efficiency of key revenue generating employees
• Increase customer satisfaction with faster service
• Raising the reach and impact of their subject-matter experts
Business Value
Corporate white pages directory that allows employees to quickly find expertise in different markets, technology and financial services. Blogs, bookmarks and communities services are used so employees can share knowledge and get feedback from experts. Also, employees are using Activities to execute key deliverables faster
Solution
Global Financial Services FirmDeutsche Bank
IBM Internal Use Only
Useful resources
http://www.wikinomics.com/
Web 2.0 and the Corporation, Report
http://web2.socialcomputingmagazine.com/
http://www.oreilly.com/pub/a/oreilly/tim/news/2005/09/30/what-is-web-20.html
http://en.wikipedia.org/wiki/Web_2http://www.wikinomics.com/
www.ibm.com/lotus/connections
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