Lotus Overview

© 2008 IBM CorporationIBM Internal Use Only

Interimics meeting 28/02/2008 – IBM Amsterdam

IBM Internal Use Only

1949


Empowering people

to be more effective,

responsive and innovative

in the context

of the work they do

IBM Lotus Mission

Empowering people

to be more effective,

responsive and innovative

in the context

of the work they do


Unified communications and collaboration

services Composite application and integration services

Social software for business

Collaborative content and team services

Mail, calendaring and collaborative applications

Lotus Sametime Unyte

Pixel perfect, digitally signed forms

IBM Lotus Collaboration Portfolio

Productivity tools fordocument, presentations,and spreadsheets

Symphony


33

11

22

5544

Enable people to interact with application and information “services”

supporting business processes. Enabling efficient, collaborative, real time decision making and execution

The People Entry Point to SOA


IBM WebSphere Portal


Accelerators Matched to Specific Business Challenges“I need to increase the value of my website by

delivering real-time, personalized data based

on user attributes”

“I need my teams to work together more effectively and

efficiently, while easily accessing relevant corporate applications”

“I need to track my organization's

goals and performance

against them to more effectively

drive results”

“I need a flexible IT platform where I can pick and choose those key accelerators needed for delivering my portal

intranet, extranet, or internet site.”

“I need to deliver low touch or no

touch processing of transactions – to customers, partners, or employees.”

“I need a cost effective way to deliver personalized, online

training “just in time” within the context of my employees’

ongoing activities.”














Unified Communications: Convergence on IP networksReal-time products evolve to unified communication & collaboration platform to support all types of enterprise communication

Video Voice

Data

Presence


IBM Lotus Sametime 7.5

Instant MessagingPresence Awareness Web Conferencing


Flexibility, Choice and Openness are Vital

Linux Support


Mobile Clients Flexibility, Choice and Openness are Vital


Extending instant messaging communications to customers and suppliers via enterprise or public IM communities

Sametime

Sametime

SIP

XMPPFlexibility, Choice and

Openness are Vital

New


Telephony Integration – Click-to-call and Web conference integration


An extended ecosystem of IBM Business Partners across the leaders in telephony, video and mobile



Lotus Quickr provides a universe of capabilities…

Lotus Domino IBM JCR IBM FileNet * IBM CM * Other

Shared Content

TeamWorkspaces

WorkflowAnywhere Anytime

WikisTeam Blogs

Business templates

Quickr Content Stores

Library management, check in & out, version control, views, security features, custom meta-data for a variety of business content types

Self-service, customizable team sites with an extensible infrastructure (membership mgmt, search capabilities), that support a full team lifecycle

A collection of reusable collaborative components (libraries, calendars, tasks, blogs, lists, Web content authoring...) to build powerful applications

Templates for immediate out-of-the-box value and support of common business processes, including Innovation Place, project & meeting management

Basic workflow for notification and approval

Offline services, extranet access, versatile portlets, to expand and facilitate collaboration

* - Requires separate purchase & supported after Lotus Quickr release 8.0


Lotus Quickr is open and flexible …

* - Requires separate purchase & supported after initial “Geneva” release

Infrastructure: – Repositories

– Directories

– Server operating systems

– Desktop operating systems

– Programming models

Industry standards: – Java™

– Linux®

– Eclipse

– RSS / Atom

– ODF

– AJAX

– Web Services

– RESTLotus Domino IBM JCR IBM FileNet * IBM CM * Other

Shared Content

TeamWorkspaces

WorkflowAnywhere Anytime

WikisTeam Blogs

Business templates

Quickr Content Stores


Access Lotus Quickr from an inviting, intuitive Web 2.0 interface…

or


Lotus Quickr Connectors will integrate right into your favorite applications…

IBM Lotus Notes® client

Microsoft Office / IBM Productivity Editors

Microsoft® Windows® Explorer / “My Documents”

IBM Lotus Sametime®

Making sharing & collaboration transparent and natural



Web 2.0 technologies are used by 1.3 billion people everyday at home, school and in the office. Which of these do you use?


CEO´s recognize partners and customers can bring the ´next big idea´. Collaboration is top of mind

Academia

Associations

Business partners

Competitors

Think-tanks

Consultants

Customers directly

Employees

Labs and/or other institutions

Internal R&D

Internal Sales & Service Units

0% 5% 10% 15% 20% 25% 30% 35% 40% 45%

But public web 2.0 platforms

can not be managed, secured,

monitored and can not be

controlled for regulatory

compliance!


Share valuable sources of ideas

Dogear

Profiles

Communities

Blogs

Activities

Lotus Connections is an open standards based, integratedsocial software

suite for

business that empowers you

to be more innovative and

helps you execute more quickly by using dynamic

networks of coworkers, partners and customers



Lotus Connections provides 5 key services

CommunitiesCreate, find, join, and work with communities of people who share a common interest, responsibility, or area of expertise

BlogsUse a weblog to present your idea and get feedback from others; learn from the expertise and experience of others who blog

DogearSave, organize and share bookmarks; discover bookmarks that have been qualified by others with similar interests & expertise

ActivitiesOrganize your work, plan next steps, and easily tap your expanding professional network to help execute your everyday deliverables, faster

ProfilesQuickly find the people you need by searching across your organization using keywords that help identify expertise, current projects and responsibilities


Holds over 514,000 profiles and is the hub of user requests & all applications authentication for IBM.

Home of over 364,351 bookmarks with 917,562 tags. Serving a contributor population of 11,597 with enterprise search access to all IBMers.

Houses 361 public communities, 154 private communities with over 3,800 unique members.

Enables ad hoc collaboration with over 29,735 active activities for 56,633 users.

Hosts 10,847 weblogs, 89,682 entries with 37,349 users and 18,758 tags. Used by IBMers as a source of idea and information sharing.

Lotus Connections at Work at IBM - Internally

Connecting and empowering IBM’ers so they can respond faster using innovative

solutions


Lotus Connections – the fastest growing software product in SWG history!

200+ new customers in only 6 months

We closed multi-million dollar deals and small pilots

We closed deals with 30+ person IBM pursuit teams and we closed deals that were completely Business Partner driven

We closed deals in Banking, Government, Electronics, Business Services, Retail, Education, Insurance, and more

We closed deals in all geographies from 15+ different countries

We beat Microsoft in head-to-head competition

We received great new references from companies such as Bank of New York, Colgate-Palmolive, Intuit, Teach for America, and others


Easily access a person’s Communities, Blogs, Bookmarks and Activities

Find people by name, expertise, or keyword to locate someone with the experience and knowledge you need

Reporting chain view displays the reporting structure of your organization

View experience, skills and past projects

Profiles


Communities

See what Communities are new, popular, or active

Tags help you find the Community you need by filtering content

Tools for finding, joining and creating Communities


Exchange viewpoint and share perspectives to increase innovation

Easily create Blogs to share knowledge with a wide audience

Keywords can be used to search within a Blog or across multiple blogs

Blogs


Filter bookmarks by "tagging" them with as many keywords as you want

Subscribe to your coworkers' bookmarked web pages

Centrally store your bookmarks and share them with others

Dogear


Organize and work with all your tasks, both individual as well as group projects, in a single place

Create templates for repeated tasks to capture best practices

Activities

Tap your professional network to get things done


Connections 2.0 in coming soon…!

Homepage Dashboard

Discussion forums and integration with Wiki´s

in communitie

s

Improves your ability

to track and

discover critical

information and people

Cross-Connections

Search

Personalize activity

templates

Composed of widgets that

can be used in other web

applications, including

custom pages or mashups

Product futures are directional in nature and does not imply any product plan commitment on the part of IBM. Plans are subject to change at any time without notice.


Connections and Atlas help you manage your network




In order to grow the business faster, they needed a faster way to develop and evaluate new services concepts and business models.

Challenge

Increase the number of new services using communities of customers & partners

Accelerate the evaluation of new service concepts and therefore be faster to market

Grow market share and revenue through differentiated services and business models

Business Value

Deployed a Innovation Factory portal application that utilized the social software services of Lotus Connections to include communities of employees, customers and partners in the development and evaluation of new Telcom services.

Solution

Global Telecommunications Firm

Sprint


Needed to improve productivity when working with contractors and partners across the US on education curriculums.

Challenge

Built strong relationships across several art archival and preservation organizations

Improved communication and status tracking of projects

Accelerated the delivery of education curriculums created by a disconnected teams

Business Value

Using the Activities component of Lotus Connections so their entire network of employees, partners and customers can collaborate on the execution of projects.

Solution

Small Non-ProfitArts Organization

Film Foundation


Want to improve employee productivity by delivering the best user experience, increase operational excellence, and foster innovation between teams

Challenge

Increase communication and coordination of projects between teams

Reduce time required to find the correct people with the right expertise

Improve collective intelligence of organization by sharing experiences

Business Value

Deployed enterprise wide implementation of the 5 social software services of Lotus Connections. Focused on enabling users to become more productive by working smarter and finding information – one key area was transfer of knowledge between engineering and call center staff.

Solution

Global Network and Communications Provider

Cisco


No easy way to find, learn from and work with experts across the company

Re-inventing the wheel again and againChallenge

• Improving the efficiency of key revenue generating employees

• Increase customer satisfaction with faster service

• Raising the reach and impact of their subject-matter experts

Business Value

Corporate white pages directory that allows employees to quickly find expertise in different markets, technology and financial services. Blogs, bookmarks and communities services are used so employees can share knowledge and get feedback from experts. Also, employees are using Activities to execute key deliverables faster

Solution

Global Financial Services FirmDeutsche Bank


Useful resources

http://www.wikinomics.com/

Web 2.0 and the Corporation, Report

http://web2.socialcomputingmagazine.com/

http://www.oreilly.com/pub/a/oreilly/tim/news/2005/09/30/what-is-web-20.html

http://en.wikipedia.org/wiki/Web_2http://www.wikinomics.com/

www.ibm.com/lotus/connections


Lotus Overview

Business

documents ibm lotus

ibm amsterdam

lotus quickr release

lotus quickr connectorswill

lotus quickrprovides

business collaborative

ibm websphere portal

team services mail