4. Self trust is at the core of trusting others and being
trustworthy Purpose & Values Proactive & Accountable
Authentic true Do you have a statement of purpose? Why do you do
what you do? What do the Organisations values mean to you? Do
circumstances over rule your gut wisdom Do you hold yourself
accountable for your results and actions? Self Trust
5. Would you tell me, please, which way I ought to go from
here? That depends a good deal on where you want to get to, said
the Cat. I dont much care where, said Alice. Then it doesnt matter
which way you go, said the Cat. Pure Intentions &
Authenticity
6. Whats the View Like From Your Window? What you show up with
sets the foundation for trust.
7. How You See The World Helps (or hinders) You to WITHDRAWALS
Angry words Unforgiving Cruel joke Ignoring Excluding DEPOSITS
Understanding Apology Attention to little things Keeping
commitments Consideration Build the Relationship Take a Balanced
Approach Low High COURAGE High CONSIDERATION
8. 13 Behaviours of High Trust Leaders 1. Talk Straight 2.
Demonstrate Respect 3. Create Transparency 4. Right Wrongs 5. Show
Loyalty 6. Deliver Results 7. Get Better 8. Confront Reality 9.
Clarify Expectations 10. Practice Accountability 11. Listen First
12. Keep Commitments 13. Extend Trust Stephen M. Covey The Speed of
Trust Exercise on p 4
9. Self Trust Clear purpose & values Leading with
purpose+values Congruence to purpose and values Challenging non -
congruent behaviour Make assertive choices Modeling and teaching
assertive skills Understands the why? Educating on why Pursuing
what is true Pursuing what is true Leading Self Leading Others
10. Results Integrity Concern Organisation Team Individual
Leaders influence on all 3 levels. Trustworthiness
11. Trustworthy Character Competence Integrity Intent
Capability Results Trustworthiness
12. Can You Influence The Situation? Concern Influence Wait
until told? Ask? Make recommendation? Do it and report immediately?
Do it and report periodically? Do it? Self Trust back yourself
Trustworthy go for results, keep promises, care about outcome
13. Trustworthy behaviour expands your influence Concern
Influence Wait until told? Ask? Make recommendation? Do it and
report immediately? Do it and report periodically? Do it? Leading
Team Members?
14. Relationship Behaviour Task Behaviour Low High High
Delegating Do it! Mentoring Do & report periodically Coaching
Recommend Do & report Directing Wait Ask Trust and Leadership
Style
15. Emotional Bank Account WITHDRAWALS Angry words Unforgiving
Cruel joke Ignoring Excluding DEPOSITS Understanding Apology
Attention to little things Keeping commitments Consideration
16. Trustworthy Clear purpose & values Leading with
purpose+values Congruence to purpose and values Challenging non -
congruent behaviour Make assertive choices Modeling and teaching
assertive skills Understands the why? Educating on why Pursuing
what is true Pursuing what is true Leading Self Leading Others
17. Challenge You Risk Tolerance Get to Know Them Dont Judge
Extending Trust
18. How secure do the parties feel? How many similarities are
there between them? How well aligned are the parties interests?
Does the trustee show benevolent concern? Is the trustee capable?
Has the trustee shown predictability and integrity? Do the parties
have good communication? Extending Trust 10 Trust Factors How
risk-tolerant is the truster? How well-adjusted is he or she? How
much relative power does he or she have? Decision Maker Factors
Situational Factors
19. Trust Factor Getting Others to Trust You Risk tolerance
Explain risks, recognise good work, evaluate process and results
separately, offer safety net Level of adjustment Patience, build
confidence, coaching Relative power Give choices, not coercive,
explain Security Reduce risk, time to build comfort Similarities
We, common values & purpose Alignment of Interests Whos
interests?, consideration, purpose, values Benevolent concern
Demonstrate genuine concern, serve, fairness Capability Demonstrate
competence, acknowledge short comings Predictability &
Integrity Under promise / over deliver, explain values that drive
your behaviour Communication Increase frequency & candor , get
to know them - (Lead Others)
20. Trust Factor Trusting Others Risk tolerance Explain risks,
recognise good work, evaluate process and results separately, offer
safety net Level of adjustment Patience, build confidence, get some
coaching/guidance Relative power Seek choices, be assertive towards
coercion, explanation Security Plan to reduce risks, seek time to
build comfort Similarities Seek out the common values & purpose
Alignment of Interests Whos interests?, consideration, purpose,
values Benevolent concern Be assertive in explaining your concerns
Capability Seek evidence of competence, identify shortcomings,
Agree on mitigation strategies Predictability & Integrity
Understand their reasoning, examine over exaggerations
Communication Increase frequency & candor , get to know them -
(Lead Self)
21. Summary 7 Steps to Trust
Clarity (purpose & values)
Pro-act
Dependable
Accepting (not judging)
Listen to Understand
Speak up Authentically
Be an enabler
22. What steps to trust are you going to take?
23. Download a FREE copy of our 7 Steps to Becoming and
Engaging Leader ebook at www.impactfactory.com.au Contact Us At Any
of The Following 1300 790 150 | 0408 762 584 [email_address]
www.impactfactory.com.au www.leadershiptrainingbrisbane.com.au
www.leadershipandcapabilityframework.com.au
