No time to work on

improvements?

Find it with Kanban!

Case I’ll tell about was like this...

ITSM is the answer, but...

...hardly can be implemented by the books.

ADOPT & ADAPT instead!

Gather stakeholders

Collect & prioritise ideas

1.Area

2.Issue

3.Possible solution

4.Recommendations

5.Priority

What is Kanban board?

Start Small

Scale Fast

Give 7 values instead of rules

RULES RULES

RULES RULES RULES

RULES RULES

RULES

1. Bring ideas

2. Participate

3. Share ownership

4. Keep busy & be fair

5. Focus on scope

6. Focus on making progress

7. Values/rules are flexible

What is lean?

Improvements & efficiency

Solve the root cause

Build-in Continuous Improvement

Results

For inspiration

• 10 Kanban boards and their context

• 10 pitfalls when implementing Kanban

• Introducing Kanban in Operations

Let’s experiment and share!

Thank you! Questions?

linkedin.com/in/vivanov

[email protected]

+371 29160633

v.ivanovs

@vivanovs (Vladimir_ITSM)