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Name Id
Ferdous Jannatul 12-20587-1
Ahmed Foysal 12-20841-1
ISO 9000 CERTIFICATION
ISO is an international standards development body, including among its membership national standards bodies from 127 of the worlds leading industrial nations.
ISO offi cially began operations on 23 February 1947 in Geneva, Switzerland.
ISO is a non-governmental organization that forms a bridge between the public and private sectors.
WHAT IS ISO?
ISO 9000 are among ISO’s most well known standards ever.
It implemented by more than a million organizations in some 175 countries.
ISO 9000 helps organizations to implement quality management.
ISO 9000 IN BRIEF
ISO 9000 is for quality management.Quality management means what the organization
does to ensure that its products satisfy the customer’s quality
requirements and company with any regulations applicable to those
products or services.
QUALITY MANAGEMENT
ISO 8402- QA and Quality management vocabulary ISO 9000-2- Generic guidelines for applying ISO
9001, 9002 and 9003. ISO 9000-3- Guidelines for applying ISO 9001 to the
development supply and maintenance of software. ISO 9000-4- Application for dependability
management. ISO 9000-2- Guidelines for services ISO 9000-3- Guidelines for processed material.
STANDARDS OF ISO 9000 FAMILY
ISO 9004-4- Guidelines for quality improvement ISO 9004-5- Guidelines for quality plans ISO 9004-6- Guidelines for configuration
management.
STANDARDS OF ISO 9000 FAMILY
Management Responsibility
Quality System
Contract Review
Design Control
Document & Data Control
PurchasingCustomer Supplied Product
ELEMENTS OF ISO 9000 CERTIFICATION
Product Identification and Traceability
Process Control
Inspection and Test Status
Control of Inspection, Measuring and Test Equipment.
Inspection and Test Status
Control of Nonconforming Product
Corrective & Preventive Action
ELEMENTS OF ISO 9000 CERTIFICATION (CON..)
Handling , Storage, Packaging, Preservation and
Delivery
Control of Quality Records
Quality Audits
Training
Servicing
Statistical Techniques
ELEMENTS OF ISO 9000 CERTIFICATION (CON..)
STAGES
Setting up Steering Committee
Design of Management System
Training all Staff
Setting up documentation system
Implementation
Monitoring & Evaluation
STAGES (CON..)
Internal Audit & Pre-assessment audit
Certification Audit
Registration
Maintenance of the system
Internal Q Audit
Surveillance Visit
Increased marketability Reduced operational expenses better management control Increased customer satisfaction improved internal communication Improved customer service Attractiveness to investors
ADVANTAGES OF ISO 9000
Owners and managers do not have an adequate understanding of the ISO 9000 certification process or of the quality standards themselves.
Taxing on resources ( economic) over certification Hinders creativity and innovation Continuous improvement may suff er
DISADVANTAGES OF ISO 9000
ISO 9001 are generic standards. Generic means that the same standards can be
applied to any organization, large or small, whatever its product or service, in any sector of activity, and whether it is a business enterprise, a business administration, or a government department.
4 GENERIC PRODUCT CATEGORIES HARDWARE SOFTWARE PROCESSED MATERIALS SERVICE
GENERIC STANDARDS
ISO 9001 concern the way an organization goes about its work.
Its not product standards. Its not service standards. Its process standards. Process aff ect final products or services. ISO 9001 gives the requirements for what the
organization must do to manage process aff ecting quality of its products and services.
PROCESS, NOT PRODUCT
Certification is known in some countries as registration.
It means that an independent, external body has audited an organization’s management system and verified that it conforms to the requirements specified in the standard (ISO 9001)
ISO does not carry out certification and does not is sue or approve certificates.
CERTIFICATION
ISO does not carry out 9001 certification. ISO does not issue certificates. ISO does not accredit, approve or control the
certification bodies. ISO develops standards and guides to encourage
good practice in accreditation and certification.
ISO DOES NOT CERTIFY