Iso 9000

WELCOME TO OUR PRESENTATION

Name Id

Ferdous Jannatul 12-20587-1

Ahmed Foysal 12-20841-1

ISO 9000 CERTIFICATION

ISO is an international standards development body, including among its membership national standards bodies from 127 of the worlds leading industrial nations.

ISO offi cially began operations on 23 February 1947 in Geneva, Switzerland.

ISO is a non-governmental organization that forms a bridge between the public and private sectors.

WHAT IS ISO?

ISO 9000 are among ISO’s most well known standards ever.

It implemented by more than a million organizations in some 175 countries.

ISO 9000 helps organizations to implement quality management.

ISO 9000 IN BRIEF

ISO 9000 is for quality management.Quality management means what the organization

does to ensure that its products satisfy the customer’s quality

requirements and company with any regulations applicable to those

products or services.

QUALITY MANAGEMENT

ISO 8402- QA and Quality management vocabulary ISO 9000-2- Generic guidelines for applying ISO

9001, 9002 and 9003. ISO 9000-3- Guidelines for applying ISO 9001 to the

development supply and maintenance of software. ISO 9000-4- Application for dependability

management. ISO 9000-2- Guidelines for services ISO 9000-3- Guidelines for processed material.

STANDARDS OF ISO 9000 FAMILY

ISO 9004-4- Guidelines for quality improvement ISO 9004-5- Guidelines for quality plans ISO 9004-6- Guidelines for configuration

management.

STANDARDS OF ISO 9000 FAMILY

Management Responsibility

Quality System

Contract Review

Design Control

Document & Data Control

PurchasingCustomer Supplied Product

ELEMENTS OF ISO 9000 CERTIFICATION

Product Identification and Traceability

Process Control

Inspection and Test Status

Control of Inspection, Measuring and Test Equipment.

Inspection and Test Status

Control of Nonconforming Product

Corrective & Preventive Action

ELEMENTS OF ISO 9000 CERTIFICATION (CON..)

Handling , Storage, Packaging, Preservation and

Delivery

Control of Quality Records

Quality Audits

Training

Servicing

Statistical Techniques

ELEMENTS OF ISO 9000 CERTIFICATION (CON..)

STAGES

Setting up Steering Committee

Design of Management System

Training all Staff

Setting up documentation system

Implementation

Monitoring & Evaluation

STAGES (CON..)

Internal Audit & Pre-assessment audit

Certification Audit

Registration

Maintenance of the system

Internal Q Audit

Surveillance Visit

Increased marketability Reduced operational expenses better management control Increased customer satisfaction improved internal communication Improved customer service Attractiveness to investors

ADVANTAGES OF ISO 9000

Owners and managers do not have an adequate understanding of the ISO 9000 certification process or of the quality standards themselves.

Taxing on resources ( economic) over certification Hinders creativity and innovation Continuous improvement may suff er

DISADVANTAGES OF ISO 9000

ISO 9001 are generic standards. Generic means that the same standards can be

applied to any organization, large or small, whatever its product or service, in any sector of activity, and whether it is a business enterprise, a business administration, or a government department.

4 GENERIC PRODUCT CATEGORIES HARDWARE SOFTWARE PROCESSED MATERIALS SERVICE

GENERIC STANDARDS

ISO 9001 concern the way an organization goes about its work.

Its not product standards. Its not service standards. Its process standards. Process aff ect final products or services. ISO 9001 gives the requirements for what the

organization must do to manage process aff ecting quality of its products and services.

PROCESS, NOT PRODUCT

Certification is known in some countries as registration.

It means that an independent, external body has audited an organization’s management system and verified that it conforms to the requirements specified in the standard (ISO 9001)

ISO does not carry out certification and does not is sue or approve certificates.

CERTIFICATION

ISO does not carry out 9001 certification. ISO does not issue certificates. ISO does not accredit, approve or control the

certification bodies. ISO develops standards and guides to encourage

good practice in accreditation and certification.

ISO DOES NOT CERTIFY