IT KNOWLEDGECA Professional Stage - Knowledge Level, ICABTeacher: Mohammad Abdul Matin
Chapter 3Management of IT
Chapter Outline Describe Policies and Management
Processes Efficient Running of IT Systems What is an Asset? Describe IT Asset
Management. What is a Software? How to Control Software
Changes Management of IT Problems Information Technology Management IT Performance Management What is Informn. Security? Management of
IT Security Accounting Software
Enterprise Applications (e.g. ERP)
Expectation & Experience Curve
Controlling Software Changes Business Process Standardization– Enterprise applications come with many best
practices– Existing business processes may need reviewing
Understanding the Local Needs– Best practices may need localization in some
cases Delivery of Employee Communication and
Training– Communication and training are key to change
management Rely on your Change Agent– Identify key leaders / resources to drive changes
Leverage Performance Measures– Post implementation measures on sustained
progress
Coding Related Definitions Codeline
– Source codes that make up a module or the software Codeline Policy
– Coding needs to follow certain policies and guidelines to ensure integrity, compatibility and manageability
Environment– Also known as “system landscape” is the discipline
and distribution of how the development will move up to production environment
Branching– Process of maintaining restorable source codes on
different major change points
Environment or System Landscapes
Development Testing & QA Production (Live)
Sandpit Development Testing & QA
Production (Live)Training
Software Change Requirements Software Version Control Check in – Check out to control changes by
individuals Every change should be tracked by a
number / ID Maintaining description for every change Environment control Review and testing for moving across
environment Ensure policies for change management and
change implementations Have a Change Board to review and approve
changes
Objectives of Change Management Track Changes Ensure Quality Ensure Testing Review Back out Plan Communication to Stakeholders
Problem Management Process
• Proper reporting of problems
Identification
• Check against scenarios
Validation • Categories, record and assign problems for resolution
Logging
• Resolve problems through agreed processes
Delivery • Capture problem and resolution details for future knowledge
Knowledge
Management Review and Oversight Plan with Measurable Objectives Develop and Implement Metrics Formal Review of Metrics
Exam Questions What are the Software change
environments?
SlideShare Link
Slides are uploaded at: http://www.slideshare.net/mamatin
Thank You
Next ClassTopics: Continue on Chapter 3