ICAB - ITK Chapter 3 class 6-7 - Management of IT

IT KNOWLEDGECA Professional Stage - Knowledge Level, ICABTeacher: Mohammad Abdul Matin

Chapter 3Management of IT

Chapter Outline Describe Policies and Management

Processes Efficient Running of IT Systems What is an Asset? Describe IT Asset

Management. What is a Software? How to Control Software

Changes Management of IT Problems Information Technology Management IT Performance Management What is Informn. Security? Management of

IT Security Accounting Software

Enterprise Applications (e.g. ERP)

Expectation & Experience Curve

Controlling Software Changes Business Process Standardization– Enterprise applications come with many best

practices– Existing business processes may need reviewing

Understanding the Local Needs– Best practices may need localization in some

cases Delivery of Employee Communication and

Training– Communication and training are key to change

management Rely on your Change Agent– Identify key leaders / resources to drive changes

Leverage Performance Measures– Post implementation measures on sustained

progress

Coding Related Definitions Codeline

– Source codes that make up a module or the software Codeline Policy

– Coding needs to follow certain policies and guidelines to ensure integrity, compatibility and manageability

Environment– Also known as “system landscape” is the discipline

and distribution of how the development will move up to production environment

Branching– Process of maintaining restorable source codes on

different major change points

Environment or System Landscapes

Development Testing & QA Production (Live)

Sandpit Development Testing & QA

Production (Live)Training

Software Change Requirements Software Version Control Check in – Check out to control changes by

individuals Every change should be tracked by a

number / ID Maintaining description for every change Environment control Review and testing for moving across

environment Ensure policies for change management and

change implementations Have a Change Board to review and approve

changes

Objectives of Change Management Track Changes Ensure Quality Ensure Testing Review Back out Plan Communication to Stakeholders

Problem Management Process

• Proper reporting of problems

Identification

• Check against scenarios

Validation • Categories, record and assign problems for resolution

Logging

• Resolve problems through agreed processes

Delivery • Capture problem and resolution details for future knowledge

Knowledge

Management Review and Oversight Plan with Measurable Objectives Develop and Implement Metrics Formal Review of Metrics

Exam Questions What are the Software change

environments?

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Thank You

Next ClassTopics: Continue on Chapter 3