December 09
Page 1
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
HiPath systems – Buliding
the right Voice/UC solution
Nikola Knezevic, B.Sc.E.E.Head of Technical Support and Service Department
SOCP Consultant OpenScape VoiceSOCA Service OpenScape VoiceCCNP, CCNA Voice
December 09
Page 2
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
HiPath OpenOffice ME: The SMB Unified Communications Appliance
Open up your office to a new way of working
Welcome HO ME
December 09
Page 3
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
Openscape Office UC Portal
Complete control – even from Microsoft Outlook™!
Access to your mobile phone,
email, IM, contacts, desk phone,
visible voicemail, and fax
myPortal
December 09
Page 4
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
What Works on HOOME?
Key OpenScape Office Capabilities
For more detail on each of the items below, please see the OpenScape Office Presentation
Integrated Presence
Mobility: Office Roamer, Road Warrior, Remote Worker, CallMe!
Conference Management
myPortal Outlook Plug-in
Dial from any Application
Directories
Favorites List / Internal IM
Visible Voicemail
Fax Box
Call Journal
One Number Service
Personal Notifications
Personal AutoAttendant
Screen Pop and Live Call Recording
myAttendantNOTE: Some features require an additional license
December 09
Page 5
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
Platform Overview
HiPath OpenOffice ME
Modular and Scalable System Unit
Rack mounted housing supporting the new µTCA industrial standard, AMD Sempron CPU, 1GB
memory, 80 GB hard disk
Pure IP System
Native IP internal board-to-board via powerful Gigabit data bus backplane
Gateway Modules for All TDM Configurations
Individual Scalability
3 deployable slots for gateway modules per system box
Gigabit LAN
Powerful Internet access and uplink to customers‟ IP infrastructure
December 09
Page 6
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
Hardware Architecture: Gateway Modules
HiPath OpenOffice ME
GME1 primary rate ISDN trunk
port (E1) providing up to
30 voice connections to
public networks
(Not for USA)
1
GMT1 primary rate trunk port
(T1) providing up
to 24 voice connections to
public networks
(USA only)
3
GMS4 basic rate ISDN ports
for connecting
to public network or to
ISDN subscribers
(e.g. ISDN modem or G4
fax)
2
December 09
Page 7
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
Hardware Architecture: Gateway Modules
HiPath OpenOffice ME
4
GMAL8 analog subscriber ports for
connecting analog devices
(e.g. fax, door phone entry,
phones, etc.)
GMSA4 basic rate ISDN ports
for connecting to
public network or to ISDN
subscribers
(e.g. ISDN modem or G4
fax)
4 analog subscriber ports
for connecting
analog devices (e.g. fax,
door phone entry,
phones, etc.)
5
GMAA 4 analog trunk ports for
connecting to public
network. 2 analog
subscriber ports for
connecting analog
devices (e.g. fax, door
phone entry, phones, etc.)
6
December 09
Page 8
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
Interfaces, Devices, and Functions
HiPath OpenOffice ME
4 BRI –
Interfaces
1 PRI -
Interface
4 analog
Interfaces
4-Gigabit
LAN - Ports
LAN Switch Hard disk as back-up
option
OpenStage *
ISDN;external
S0Handset
Secure
LAN /
Intranet
Web Mgmt.
Optional
Alternative
Optional
*HiPath OpenOffice ME supports optiPoint
Optional
Optional
Gigabit
DMZ - Port
Gigabit
WAN - Port
USB
Master/Slave
Analog
WLAN AP Client
Internet /SIP
telephony
Firewall
;internal Door unit
Fax
Analog
December 09
Page 9
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
Scale Up To 150 Users
Voice network up to 4 sites
1 unit system =
50 users
2 unit system =
100 users
3 unit system =
150 users
Each 19” unit contains a main board that can support up to 50 Users
6 hot pluggable peripheral boards options
Single system image managed by ONE web-based Interface
Connect multiple boxes with a patch cable (Max. 100m)
Voice network up to 4 sites. Separate management AND application of each system only.
December 09
Page 10
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
Onsite Mobility for Voice and Data
An integrated wireless LAN (WLAN) solution
Supports WLAN standards (802.11 b/g up to 54 MBit)
Fast and secure roaming and handover for voice
connections
Up to 10 access points (AP) can be clustered
Robust quality of service (QoS)
Fast and easy deployment
Fast and easy configuration
Integrates with HiPath OpenOffice ME Web-based
Management (WBM)
AP 2640
AP 2630
December 09
Page 11
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
Your Unified Communications Package
Options for your business
What hardware do I need?
Platform Options
HiPath OpenOffice ME
HiPath 3000 V8
Mobility Infrastructure Options
HiPath Wireless Access Points
HiPath Wireless Controller
HiPath Cordless (DECT)
HiPath Cordless IP (IP DECT)
Hardware / Infrastructure2
What do I want to do?
OpenScape Office Options
myPortal
Outlook Plug-in
myAttendant
Contact Center*
myAgent
1 Integrated Software
* Available on HiPath OpenOffice V2
Phone Options
OpenStage 10,15,20,40,60,80
optiPoint WL2 Professional
optiClient and OpenScape PE
optiPoint 410 and 420
optiPoint 500
Gigaset Professional
Analog
What phones can I use?
Phones3
Copyright © Siemens Enterprise Communications 2007. All rights reserved.
HiPath 3000 V8: The Industry-leading SMB Communications Platform
Fast F rward
December 09
Page 14
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
HiPath 3000
Blending the Best Communication Technologies
Award-winning converged communications platform for small and mid-sized companies
Combines IP and TDM technologies
Delivers a complete, modern telephony feature set, plus advanced applications
Remarkable global installed base:
Over 500,000 systems
Over 12.5 million lines
Over 160 countries
December 09
Page 15
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
HiPath 3000 V8
What‟s new?
Support of new OpenStage Devices
OpenStage 10
OpenStage 15
Xpressions Compact – New Capabilities
Dial-in Conferencing
Parallel ringing of mobile and
desk phones
Mobility Enhancements
Dual-mode WiFi-GSM device support with
automatic FMC roaming and SIP features
Mobility Entry – user limit increased to 100
Other Feature Improvements
Support for video-capable SIP endpoints
SIP enhancements: Call Forwarding, Message
Waiting Indication
Open HTTP application interface and SDK
Enhanced Redial List (10 entries)
Missed Call indicator on Gigaset DECT handsets
OpenScape Office
True Unified Communications now
available on HiPath 3000
Integrated multimedia contact center
solution for SMEs
December 09
Page 16
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
HiPath 3300/3350
96 Phones
24 TDM Phones
Wall-mounted 3350 available
Entry Voice Mail (EVM)
HiPath 3500/3550
96 Phones
72 TDM Phones
Wall-mounted 3550 available
Entry Voice Mail (EVM)
HiPath 3800
500 Phones
384 TDM Phones
HiPath 3000 Family
Portfolio Overview
Converged systems with full telephony feature set
Suite of applications for Mobility, Contact Centres, Unified Messaging
Standards support: Q.SIG, SIP, H.323, LDAP, SNMP, TAPI, Diffserv, 802.1p/Q
32 Systems in one network
December 09
Page 17
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
HiPath 3000 in Networked Environments
HiPath 3000 is renowned for its functionality over multi-site
networks
Real-time communications between multiple systems across IP networks
Users only see one inter-connected office!
HiPath 5000 Real-time Services Manager (RSM) delivers centralized
management for up to 32 HiPath 3000 systems
Single point of administration and centralized Fault Management
In Small Remote Site (SRS) mode, HiPath 3000 maintains
PSTN connectivity in the event of a line failure
IP Network
HiPath 3000
HiPath 5000
RSM
HiPath 3000
HiPath 4000
Network line
Management link (virtual)
December 09
Page 18
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
Key Attributes of a HiPath 3000 Solution
Open up your office to a new way of working
HiPath 3000 enables your company
to utilize the latest communications
technologies and save costs!
Cutting-edge UC applications
Access to low-cost SIP-based Internet
voice and video communications
Advanced standards-based security
Mobility solutions that extend enterprise
communications anywhere
Centralized management tools that
simplify network administration
December 09
Page 19
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
Key Attributes of a HiPath 3000 Solution
Open up your office to a new way of workingO
pe
n In
terfa
ce
s
Xpressions Compact
OpenScape OfficeOpenScape Office
December 09
Page 20
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
OpenScape Office Capabilities
Cutting costs. Improving productivity.
Integrated Voice-supported Presence
Mobility (Office Roamer, Road Warrior, Remote Worker,
CallMe!)
Drag and Drop Conference Management (only on HiPath
OpenOffice ME)
myPortal for OutlookTM
Dial from any Application
Directories
Favorites List / Internal IM
Visible Voicemail
Fax Box
Call Journal
One Number Service
Personal Notifications
Personal AutoAttendant
Screen Pop and Live Call Recording
myAttendant
myAgent (Add-on Contact Center client) NEW!
OpenScape Office
UC SUITE
Some features require additional
licenses or are only available on a
particular platform
December 09
Page 21
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
HiPath 3000V8 and OpenScape Office
Solution Architecture
OpenScape Office
One SW package and Linux OS on two DVDs with Install Setup Routine
Standard PC server hardware is needed (not part of the delivery package)
Connected to HiPath 3000 via HG1500
Single-user administration - automatic import/synchronization with HiPath 3000 user data
Web-based user interface for administration of OpenScape Office
OpenScape Officewith standard HW
myPortal or
myPortal Outlook toolbar
HiPath 3000 V8
with HG1500
IP Network
optiPoint
TDM
OpenStage
IP (HFA)
OpenScape Office
supports both!
Analog
Phone
December 09
Page 22
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
OpenScape Office Contact Center
Inbound Multimedia Contact Center for distribution of voice,
fax and e-mail
Seamless integration with OpenScape Office
Skill-based routing and VIP support
Max. 64 concurrent agents, 50 groups/queues, 64 supervisors
myAgent
December 09
Page 23
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
Key Attributes of a HiPath 3000 Solution
Open up your office to a new way of workingO
pe
n In
terfa
ce
s
Xpressions Compact
OpenScape Office
Xpressions Compact
December 09
Page 24
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
HiPath Xpressions CompactEliminate hidden communications costs!
Xpressions Compact is a hardware module for HiPath 3000 systems providing:
Advanced Integrated Voice Messaging (IVM)
Forwarding of voicemails within emails
Call Recording
Conferencing NEW!
FMC: One Number Service and Mobility Pro
Auto Attendant with customer greeting and name-dialing
Xpressions Compact can compliment OpenScape Office with Conferencing and FMC capabilities
December 09
Page 25
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
Speed up decision making
Conferencing from any phone, anywhere
Up to 18 conference channels can be used for
one or more conferences (Dial-In / Dial-Out)
Web interface for easy setup and monitoring
of conferences for the owner
Dial in into the 24x7 open conference room
with or without PIN
HiPath Xpressions Compact Conferencing
Initiate conference calls from anywhere via the Internet
December 09
Page 26
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
Key Attributes of a HiPath 3000 Solution
Open up your office to a new way of working
SIP Video
SIP TrunkingSIP Trunking
December 09
Page 27
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
SIP Communications
Session Initiation Protocol (SIP) is the latest communications standard
HG1500 Gateway Card delivers SIP for HiPath 3000
Deploying SIP will bring your organization to the next level:
SIP trunking is efficient and more cost-effective than ISDN for connecting your PBX to
the public switched telephone network (PSTN)
Support the latest multimedia applications (eg. video), dual-mode phones, and
3rd-party devices
HiPath 3000HiPath 3000
Branch Office
Home Office
HG1500
WAN
SIP CarrierNetwork
December 09
Page 28
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
The Value of SIP Trunking
Connecting to the public network via ITSP-provided SIP trunks can save your
business money and improve flexibility:
Reduced operating costs through consolidation of voice/data trunk lines
Reduced operating costs through radically different tariff schemes
IP end-to-end, no need for local gateway devices
A single broadband connection can access 4 SIP providers in parallel, ensuring
flexibility and lower cost
Rapid provisioning of trunks to match fluctuating demand
Geographic independence of SIP trunk numbers
The HG1500 Gateway Card comes
with a free unlimited SIP Trunking
license as standard!
December 09
Page 29
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
Key Attributes of a HiPath 3000 Solution
Open up your office to a new way of working
SIP Video
SIP Trunking
SIP Video
December 09
Page 30
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
SIP Functionality for HiPath 3000
Experience SIP Video Communications Today!
Full end-to-end SIP video solution
for small and mid-sized businesses:
HiPath 3000 V8
HG1500 Gateway card for SIP
functionality
OpenScape Personal Edition PC
client software on a standard PC with
webcam
December 09
Page 31
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
SIP Video Communications Over the Network
What can SIP video do for your company?
Maintain intimacy with customers, partners, and colleagues
Make faster decisions
Avoid errors due to miscommunication
Reduce travel costs
IP Network
HiPath 3000
Network line
SIP Video Session
OpenScape Personal
Edition Client connected to
HiPath 3000 via SIP
Company HQ
Customer
3rd-party SIP
video client
December 09
Page 32
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
Key Attributes of a HiPath 3000 Solution
Open up your office to a new way of working
Authentication
Encryption
Secure Remote Access
December 09
Page 33
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
HiPath 3000 Security
Confidential Communications via Encryption
optiPoint 410economy plus
standardadvance
Secure Endpoints
OpenScape Personal Edition
optiPoint 420economy plus
standardadvance
optiPoint WL2professional
LAN
OpenStage HFA range
Communications can at times travel over public networks
Encryption helps “scramble” information in a way that nobody
can understand except the person or device it’s intended for
HiPath 3000 provides the following encryption services:
Signaling Encryption with TLS/AES
Payload Encryption via SRTP
Per-subscriber based encryption
HiPath 3000
Signalling encryption
Payload encryption
December 09
Page 34
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
HiPath 3000 Security
Trusted Communications via Authentication
Devices must prove that they are authorized on the network
Authentication provides a secure way of determining who is
authorized and who isn’t
HiPath 3000 authenticates with the following:
PKI certificate authentication of IP phones
Plus PCs & clients attached to the phone
Secure device authentication with 802.1X multi-user
optiPoint 410economy plus
standardadvance
OpenScape Personal Edition
optiPoint 420economy plus
standardadvance
optiPoint WL2professional
LAN
OpenStage HFA range
HiPath 3000
PKI
Server
Phone logs on to
HiPath 3000 using
built-in certificateHiPath 3000 confirms
validity of certificate
with PKI Server
Phone is authorized
Secure Endpoints
December 09
Page 35
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
LAN
Internet
HiPath 3000 Security
Secure Remote Access via VPN
Many users are located remotely and must traverse the Internet
in order to communicate on the corporate network
IPSec VPN uses authentication and encryption to ensure that
remote phones can communicate just like they were local
HG1500 has a built-in VPN concentrator to enable
secure remote access to HiPath 3000 optiPoint 410economy plus
standardadvance
OpenScape Personal Edition
optiPoint 420economy plus
standardadvance
optiPoint WL2professional
OpenStage HFA range
Authentication
Server
Remote user with OpenScape Personal
Edition and VPN Client logs in
Encrypted IPSec tunnel is
established with corporate
network
Secure Endpoints
HiPath 3000 and HG1500
Phone calls between
remote user and local
users are now secure!
December 09
Page 36
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
Key Attributes of a HiPath 3000 Solution
Open up your office to a new way of working
Fixed Mobile Convenience:
Xpressions Compact Mobiilty
Fixed Mobile Convenience:
Mobility Entry
DECT Solutions
WLAN Solutions
Fixed Mobile Convenience:
Mobility Entry
December 09
Page 37
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
PSTN
Wi-Fi
GSM
Fixed Mobile Convenience
Mobility Entry
HiPath
3000
Main Office
Incoming call to
One Number
One Number Service
No need to issue mobile and home
numbers
Mobility Entry:
Office features on your cell phone to
improve productivity
Call handover: active Mobility Entry calls
can be picked up on the deskphone
Dual-Mode:
Intelligent switching between WiFi and
Cellular networks keeps mobile bills down
Allows you to dial your cell phone contacts
through the HiPath when you are connected
via Wi-Fi for lower mobile charges
December 09
Page 38
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
Key Attributes of a HiPath 3000 Solution
Open up your office to a new way of working
Fixed Mobile Convenience:
Xpressions Compact Mobiilty
Fixed Mobile Convenience:
Mobility Entry
DECT Solutions
WLAN Solutions
Fixed Mobile Convenience:
Xpressions Compact Mobility
December 09
Page 39
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
GSM
Fixed Mobile Convenience
Xpressions Compact Mobility
HiPath 3500 with
Xpressions Compact
PSTN
Mobile Phone
Activation of features during a call (Hold,
Toggle, Conference, Transfer)
Voice-guided user interface from
Xpressions Compact
Activation of features in idle state (internal
call, call diversion, DND, call back,
selection of alternative call targets…)
Voice confirmation of command input
GSM voice mailbox now redundant
Single Xpressions mailbox including
Message Waiting Indicator reduces time
spent managing messages
Fixed Phone
December 09
Page 40
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
Key Attributes of a HiPath 3000 Solution
Open up your office to a new way of working
Fixed Mobile Convenience:
Xpressions Compact Mobiilty
Fixed Mobile Convenience:
Mobility Entry
DECT Solutions
WLAN Solutions
DECT Solutions
December 09
Page 41
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
Onsite Mobility for Voice
DECT Solutions featuring HiPath Cordless
HiPath Cordless
Well established technology providing reliable, cost-
effective mobile voice for campuses
Crystal-clear digital speech quality, easy deployment, and
long battery life
On-screen menu system for features like Hold,
Conference reduce the need for training
Coverage designed for both indoors and outdoors
ensuring that staff are reachable anywhere on campus
Ideal for harsh environments: warehouses, factories,
outdoors, etc.
“Intrinsically Safe” option for hazardous environments
For smaller installations, DECT base stations can be
directly connected to the HiPath 3000
December 09
Page 42
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
Key Attributes of a HiPath 3000 Solution
Open up your office to a new way of working
Fixed Mobile Convenience:
Xpressions Compact Mobiilty
Fixed Mobile Convenience:
Mobility Entry
DECT Solutions
WLAN SolutionsWLAN Solutions
December 09
Page 43
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
HiPath Wireless
Controller and Manager
HiPath Wireless Access
Points
WLAN Clients
Onsite Mobility for Voice and Data
WLAN Solutions featuring HiPath Wireless
Supports WLAN standards (802.11 b/g up to 54 MBit)
Fast and secure roaming and handover for voice connections
Robust quality of service (QoS) for VoWLAN
Fast and easy deployment
Fast and easy configuration
December 09
Page 44
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
Desktop Phones
OpenStage
optiPoint
Exceptional quality, industry-
leading feature-set and design
WLAN / Cordless Phones
Gigaset
professional
optiPoint WL2
Feature-rich mobile voice
communications
Soft Clients
OpenScape Personal Edition
Crystal-clear voice and video
for the PC
Devices and Clients
Comprehensive Portfolio for all HiPath Platforms
December 09
Page 45
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
OpenScape Personal Edition
Crystal-clear Voice and Video on Your PC
Take your phone wherever you go!
PC-based IP communications client
SIP and HFA versions available
SIP video telephony
LDAP corporate directory and call list integration
Voice compression: G.711, G.723, G.729
Quality of Service (802.1p)
December 09
Page 46
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
optiClient Attendant V8 for HiPath 3000
PC-based Attendant Console
Essential switching functions
Waiting call, Active call details, Parked calls
Use of following telephone books
Outlook (visible organizer)
Open LDAP
Lotus Notes
HiPath 3000 internal telephone book
Shared calendars visible via MS
Outlook/Exchange
Busy Lamp Field
Status: Free, Busy, Called, Forwarded
Operator-customized monitoring of up to 300 BLFs
Also provides centralized operator support
in networked voice environments
December 09
Page 66
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
HiPath 4000Medium and Large Enterprise Solutions
December 09
Page 67
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
WAN (IP)
HiPath 4000Host System
AP 3700 IP
AP 3700 IP
Applications
cPCI Common
Control Server
Remote IP Access Point
Distributed Real-Time IP Architecture
LAN-Based or TDM Communications
Hardened Operating System– Hacker- and Virus-Resistant
IP Access Points Reside at Host and Remote Sites
19" Rack-Mounted cPCI Form Factor or30" Form Factor – for Legacy Customers
Industry-Leading Resiliency
HiPath 4000 Overview
Solution for Medium to Very Large Enterprises
AP 3700 IP
December 09
Page 68
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
AP 3700 IP
Branch Office
Branch Office
Headquarters
HiPath 4000 AP 3700 IP
HiPath IP Distributed Architecture
True IP System with Payload Switching
IP Distributed Architecture
Centralized Applications and Administration
Branch / Regional Office or Campus Solution
Single System Image with Full Survivability
Replace Select Key Systems and Small PBXs
IP Interworking with Smaller Systems
WANCall Setup
Voice Payload Traffic
December 09
Page 69
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
Scalability
HiPath 4000 Overview
HiPath 4000Non-Redundant
HiPath 4000Redundant216 Ports in 19"
or
384 Ports in 30"
Networked~100,000 Users
LAN / WAN
IP Access Points (APs)
~12,000 IP / TDM Users
Survivable Access Points Available in 19" Rack-Mount or Floor-Mount Versions
cPCI-Based Servers
120 Connections per Each Integrated IP Gateway
Complete Large System Telephony Features
Supports IP, TDM Telephones and Soft Clients
Support for Legacy Applications, Networking and optiset E Telephones
Site Connectivity
Diagnostics
Service Level Performance
Monitoring
Quality of Service (QoS)
Survivability
Management
Critical Service Delivery Over LAN / WAN
December 09
Page 70
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Siemens Enterprise Communications
AP 3700 IP
Branch Office
Branch Office
AP 3700 IP
Call Setup
Voice Payload Traffic
Headquarters
Degraded Performance (QoS)
Alternate Network Routing
IP Network Failure at Host Location:
HiPath 4000Applications
Signaling Is Routed via Alternate Network
No End-User Disruption
WAN
PSTN
Payload Continues Over IP Networks
December 09
Page 71
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Siemens Enterprise Communications
AP 3700 IP
Branch Office
Branch Office
AP 3700 IP
Degraded Performance (QoS)
Alternate Network Routing
Headquarters
HiPath 4000Applications
IP Network Failure at Host and Remote Location:
Signaling Is Routed via Alternate Network
Call Setup
Voice Payload Traffic
WAN
Payload Is Routed via Alternate Network
PSTN
December 09
Page 72
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Siemens Enterprise Communications
HiPath 4000
HiPath 4000
Failure (Component-Level)
IP Line Gateway Standby Support for IP Devices
HG 3500 Gateways Supported on Host and All APs
AP 3700 IP
“Home”
Switchover to Standby IP Line Gateway Card in Case of Failure at Host
Supported in Either as 1:1 or 1:Many Configurations
WAN
Headquarters
Branch Office 2
Branch Office 1
IP Telephones Can Also Switch Over to IP Line GatewayCard at Remote Site
December 09
Page 73
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
HiPath 4000
HiPath 4000
Failure (Component-Level)
IP Trunking Gateway Load-Sharing
HG 3500 Gateways Supported on All APs
Takes Advantage of Least Cost Routing (LCR) / Alternate Trunk Groups
Seamless Transparency without Disruption to End-User (Calls in Progress, Remain in Progress) AP 3700 IP
“Home”
Switch Over to Alternate Trunking Gateway in Case of Failure Supported in Either Host or Remote Site
WAN
Headquarters
Branch Office 2
Branch Office 1
December 09
Page 74
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
Headquarters
HiPath 4000AP 3700 IP
Disaster (System-Level)
Access Point Emergency – Survivable Processor
AP 3700 IP
AP 3700 IP:
Local Survivability Processor (DSCXL) Optional on Each AP 3700 IP
Branch Office
Branch Office
Call Setup
Voice Payload Traffic
AP 3700 IP
WAN
Processor
Processor Is Capable of Driving Complete HiPath Network
40 Distributed IP Access Points
Full-Featured n+2 Redundancy
December 09
Page 75
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
Headquarters
AP 3700 IPHiPath 4000
AP 3700 IP
Fallback to PSTN via Local Trunking
Branch Office 1
Disaster (System and Network-Wide)
Access Point Emergency – Survivable Processor
Processor
WAN
Office 2
Call Setup
Voice Payload Traffic
Processor
AP 3700 IP
PSTN
AP 3700 IP:
Local Survivability Processor (DSCXL) Optional on Each AP 3700 IP
Processor Is Capable of Driving Complete HiPath Network
40 Distributed IP Access Points
Full-Featured n+2 Redundancy
Each Access Point Can Be Survivable on Its Own
December 09
Page 76
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Siemens Enterprise Communications
Securing VoIP
End-to-End Secure Communications
End-to-End Secure Communications
Packets Encrypted via Standards
Payload Encryption via Secure Real-Time Protocol (SRTP)
Advanced Encryption Standard (AES) Implementation
H.235 for Signaling Authentication in H.323 Environments
Both Devices Must Support Encryption for Security
Deployment Service (DLS) Pushes Configuration
to All Supported IP Endpoints
OpenStageoptiPoint 410
economy plusstandardadvance
Secure Endpoints
optiClient 130
optiPoint 420economy plus
standardadvance
HiPath CAP Media Streaming
optiPoint WL2professional
HiPath 4000
LAN
DLS
December 09
Page 77
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
ONS
Master
One Number Service (ONS) Master
optiPoint/OpenStage Telephone
LAN
AlternateNetwork
ON
S M
em
bers
One Number Service (ONS) Members
Cellular Telephone (e.g., GSM) + 2 Internal Devices
Mobility
Serving Mobile Workers with Parallel Ringing
Features
Call Waiting, Call Forwarding, etc.
Supporting Mobility and
Decreasing Risk of Toll FraudHiPath 4000
December 09
Page 78
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
HiPath 4000
AP 3700 IP
Mobility
Mobile IP for Multi-Location Office Employees
Support for User Mobility Allows Desk-Sharing
Login from Any IP Phone
Login Network-Wide
Identical Functions, Features and User Interface
AP 3700 IP
WAN
Headquarters
Branch Office 2
Branch Office 1
primarytelephone
Copyright © Siemens Enterprise Communications 2007. All rights reserved.
HiPath 4000 V5
What’s new in V5?
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2008. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
December 09
Page 80
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
HiPath 4000 V5 - Feature Overview
HiPath 4000 SoftGate and Video Integration
IPDA Signaling and Payload Separation
Unified Communications with OpenScape Xpressions V6
Open Interface Enhancements
New Features for native SIP Trunking / SIP Service Provider like Call Transfer
New Features for HiPath MobileConnect or other SIP Subscribers like e.g. Name Display
CSTA Monitoring of HiPath MobileConnect Devices / SIP Subscribers
New endpoints
What’s New
December 09
Page 81
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
New HiPath 4000 SoftGate Application
Software application
Full HiPath Feature Access for IP endpoints
IPDA functionality
Standard SUSE Linux (SLES10) as OS
SIP connectivity for trunking and subscriber
SIP service provider connectivity
HiPath 4000 IPDA survivability options
Mobility with DECT over IP solution or WLAN devices
Unified management suite with HiPath 4000 Assistant/
Manager
Harmonized integration in existing HiPath 4000 networks
Video integration with OpenScape Video
Support of new SIP Media Gateways for a/b and S0-
Interfaces
December 09
Page 82
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
HiPath 4000 SoftGate Topology
SIP Service Provider
HiPath 4000
Headquarter
AP3700
LAN
Peer-to-Peer Video Conferencing
FMC / VoWLAN
Voice
I and C
Infrastructure
PSTN
Digital, SIP & HFA Phones
Router
Business Applications
(VM, UM, UC, Call
Center,...)
HiPath 4000 SoftGate
Peer-to-Peer Video Conferencing
FMC / VoWLAN
SIP & HFA Phones
Soft Phone
LAN
Branch
December 09
Page 83
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
HiPath 4000 SoftGate Benefits
Customer Value …
Lower capital cost (CAPEX) for IP branch solutions
Lower operational costs – management, support, PSTN connectivity
Easy add/move/changes
More effective communication with peer-to-peer video conferencing
Uniform user experience
Feature-rich survivability options
Improved IT Integration
„GREENER‟ IT telephony
Investment Protection
December 09
Page 84
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
HiPath 4000 SoftGate IP Branch Scenario
PSTN Access with Mediatrix 44xx Digital Gateway
HFA / SIP
Subscriber
Mediatrix 44xx
(1-4 S0-Interface)
CO / PSTN
Subscriber
Mediatrix 41xx
Mediatrix 41xx Series VoIP Access Points:
4104 4 ports
4108 8 ports
4116 16 ports
4124 24 ports
DECT over IP
a/b
FAXHiPath 4000 V5
SoftGate
IP Branch
IP
December 09
Page 85
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
HiPath 4000 SoftGate IP Branch Survivability
Signaling-Survivability
HFA / SIP
Teilnehmer
Mediatrix 44xx
(1-4 S0-Interface)
CO / PSTN
Mediatrix 41xx
Mediatrix 41xx Series VoIP
Access Points:
4104 4 ports
4108 8 ports
4116 16 ports
4124 24 ports
DECT over IP
a/b
FAX
HiPath 4000 V5
IP-Branch
Application server
Headquarter
SoftGate
ISDNISDN
S2S0
ISDN-
Modem
PSTN
IP
December 09
Page 86
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
HiPath 4000 V5 – Integration of Video
Endpoints with SoftGate
HD Video Collaboration reduces business
travel costs
High user satisfaction during video
conferences
Improved collaboration and productivity
Customer Value
This means …
OpenScape Video
Peer-to-Peer Video Communications with SIP-
based video endpoints
Integration of SIP-based Video Endpoints -
OpenScape VHD100, VHD400 and VHD600
enabling high definition video and audio
Multipoint conferences possible with OpenScape
VHD 400 and VHD 600
December 09
Page 87
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
Unified Video Conferencing for Everyone
From any Endpoint
OpenScape Personal Edition
Desktop client
From any Voice desktop device
From any mobile phone (voice)From the HD Video meeting Room
From the Voice only meeting Room
From the HD Video Exec Desktop
One Numbering Plan
One Directory
December 09
Page 88
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
IPDA Signaling and Payload Separation can be used as
- emergency routing, if WAN Link is down
- emergency routing, if VoIP quality is bad
- payload overflow, if WAN Link is congested
- static signaling and payload separation
HiPath 4000 V5 - IPDA
Signaling and Payload Separation
CO
AP3700 IP
AP3700 IP
AP3700 IP
Branch Berlin
Branch Munich
Branch Cologne
HiPath 4000
AP3700
HeadquarterPayload routed
over PSTN
Signaling
WAN
This means …
PSTN
WAN
December 09
Page 89
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
HiPath 4000 V5
OpenScape Xpressions V6 with UC functionality
UC capabilities in one package
Easy to understand and use
Easy to buy
OpenScape Web Client
Presence Management
Audio Conferencing (Initiating and terminating of meetings via Outlook / Lotus Notes)
Web-Conferencing (Shared documents / Chat / Whiteboard)
Messaging (Voice / T.38 Fax)
This Provides…
Customer Value
Easy to upgrade to
Less costly to deploy
Less infrastructure impact
Copyright © Siemens Enterprise Communications 2007. All rights reserved.
HiPath Trading
Advanced IP Trading Solution
December 09
Page 91
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
Trading
- Investment Banking- Foreign Exchange- Financial Brokers- Equity Trading- Bond Trading- Portfolio Management- Energy Trading- Commodity Brokers
Dispatching
- Command and Control Center
- Police, Fire, Ambulance
- Traffic Control
- Railway, subway (Public)
- Airport Control (Ground)
- Air Traffic (Ground-Air)
- Energy Suppliers – E-Power,
Gas & Oil
Executive
- Top Management
- Front Places
Three areas of application
December 09
Page 92
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
IP – one wire to the
Data Center based Solution
Central Administration
Optimized TCO
Improved mobility
First IP/IT solution
SIP basic call Interface allows customer
integration of HiPath Trading in existing
communication environments based on SIP
Linux OS for System servers
Turret based on Windows XP embedded
LDAP, SNMP, TAPI, TCP / IP
Open platform philosophy
Workflow integration with application interface
SDK e.g.
CRM integration
Voice recording
Back-office Interworking
Personal/Group presence awareness
Application Interface
IP Turret: hard or soft clients
TDM Turret: hard or soft clients
Multimedia User Interface
Programmable
Multimedia Turrets
Next Generation Trading
What are the pillars of HiPath Trading
December 09
Page 93
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
OpenStage Xpert
Multimedia Communications for Traders:• Mixed Hard-and Soft Turret
(Touchscreen + 20 Keys)
• Modular, consistent Design
• Open Interfaces
for Business Application Integration
• TDM and VoIP ready
• 2 integrated speakers for 8 audio channels
• Integrated PC
• Silent - without fan
No Harddisk for high reliabilty
OpenStage Xpert
• Up to 4 Handsets with cradle per Turret
• Audio monitoring and voice detection,
up to 16 Lines per Turret
• Broadcasting and Intercom
• Push-to-Talk, hands free talking (Gooseneck)
• up to 16 Lines in group
• Speech Monitoring
• Call queue, Personal telephone book
• Presence
December 09
Page 94
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
HiPath Trading V4 - Architecture
The first pure VoIP Trading System in market
HiPath Trading V4Hard Turret
HiPath Trading V4Soft Turret
IP Phones
PSTNGateway
SIP PBXSiemens HiPath 4000/8000 or other
CO Lines Private Lines
PSTN Leased &Hoot&Holler Lines
HiPath Trading V4.0DPC
Front Office Back Office
s i e me ns
s i e me ns
s i e me ns
s i e me ns
SIP
December 09
Page 95
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
HiPath Trading V4 R1
Application Interface
e.g. CRM Integration
Customer data
Customer history
Voice records attached to deals
e.g. Backoffice Integration with IM & OpenScape
View Buddy List (Contacts)
Presence aware
View Workgroup Presence
Initiate Workgroup Conference by one Touch
e.g. Voice Recording Playback (3rd Partys)
Easy Playback Voice Recording 20s, Last Call, List
Additional Call Information
Graphical User Interface
Easy to use – quick jump
Presence-Based
Communications
Through an intuitive Application Interface with SDK, the SIEMENS IP or TDM optiClient Trading Turret
can be easily customized to provide real-time access to powerful applications.
December 09
Page 96
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
HiPath Trading V4.1
Application Interface – Voice Recording
Datum : 20.7.2006Startzeit : 10:33:02Endzeit : 10:35:22Rufnummer: 00012123456677Name : John Smith
e.g. Voice Recording:
easy Playback Voice Recording
additional Call Information
Recording History
Graphical User Interface
Easy to use – quick jump
Touch screen optimized
no Applets
XML API Secure SSL 128 bit
Customisable
Playback via Sound device / HS
TDM & IP compatibility
December 09
Page 97
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Voice and UC –
State-of-the art Unified
Communications Solution
December 09
Page 98
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
OpenScape UC Server 2010
December 09
Page 99
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
OpenScape UC Server – Best of VoiceCon 2010
The Best of VoiceCon award truly represents a gold
standard of achievement in the industry and Siemens
Enterprise Communications proved to be at the forefront.
The Best of VoiceCon nagrada predstavlja zlatni standard
za dostignuća u industriji na čijem se čelu nalazi Siemens
Enterprise Communications.
Eric Krapf, VoiceCon Program Co-Chairman
December 09
Page 100
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
Software
Foundation
OpenScape
Applications
Any client, every IP, IT or telephony infrastructure
an
d m
ore
…a
nd
mo
re …
OpenScape
Voice
OpenScape
Mobility
OpenScape
Video
OpenScape
Messaging
OpenScape
UC Application
OpenScape
Contact Center
OpenScape UC Server
SIP Session
Control
Availability
Management
Aggregated
PresenceQoS Management
Session Detail
Reporting
Administration
& Licensing
OpenScape UC Server architecture
December 09
Page 101
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
OpenScape Voice – Solution Overview
Users – Up to 100,000 Users per OpenScape Voice
Special Compact Version for 300–5,000 Users
Virtually Unlimited Total User Community
Locations – Users Can Be Located Anywhere Your IP Network Can Reach
HQ, Branch Offices, Remote Offices, Work-at-Home, Mobile Users
Automatic Registration
User Licensing Network-Wide, Not Tied to Individual Sites
Active-Active Mode (Not Worker-Standby)
True Carrier-Class Reliability – Proven in Service
No Loss of Calls or Billing Data on Failures
Overload Performance Exceeds Carrier Expectations
Emergency-Standby Servers
Optional Edge System – Provides Call Control for Remote Groups of Users If the Network to the Main OpenScape Voice Is Ever Lost Automatic Recovery to Main Server
Optional Emergency-Standby System – Located in a Different Site – Warm Standby System to Take Over If the Main System or Total Network Access Ever Goes Down
December 09
Page 102
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
OpenScape Voice Solutions Landscape
December 09
Page 103
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
OpenScape Voice – Communications for the Global
Enterprise
PSTN/WAN
Growth Area
Business Growth - And
always keep
communications and
business strategies
aligned
Business
Expansion - And
support
international
expansion from
your data centers
Branch
PSTN/WAN
Mobile
usersMobile
users
Mobile
users
And Support Global Mobility and Hot-
Desking
Factory
Business Acquisition -
And rapidly integrate
communications with
acquisitions
DATA
CENTER
Head
Office
DATA
CENTER
Regional
Head
Office
Interwork global
communications software
applications
December 09
Page 104
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
OpenScape Voice Software Architecture
Subsystems
Source: OpenScape Voice v3.0, Reference Manual: Volume 2, System Overview and Description, May 2007
December 09
Page 105
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
Resilient Telco Platform (RTP) Software Developed by Fujitsu Siemens
Clustering Protects Against Both Hardware & Software Failure
Field Proven 99.999% Availability
Rolling Software Upgrades / On-line Backups
Active-Active operation
Each Node acts as Hot-Standby for its partner
Call State Checkpointing
Saving of stable calls through failures
Call & Billing Records remain active
Primary and Secondary Systems run in Active-Active mode
Two systems provide 1+ System Capacity and Performance
OpenScape Voice Software Architecture
Leveraging Siemens Middleware
December 09
Page 106
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
OpenScape Voice Server Options
5,000 – 100,000 Users
Dual server based system (duplex)
Maximum redundancy and availability
Large to Very Large Enterprise Solutions
100 – 5,000 Users
Single server based system (simplex)
Optional duplex server
Duplex is mandatory above 5,000 users
External Media Server only Administration / Management
(OpenScape Voice Assistant and iNMC) run on separate dedicated servers
Simplex is available from 100 to 5,000 users
Duplex is available for customers with high availability requirements
Internal Media Server (SW only) or External Media Server
Integrated Management for system, users, licenses, phones and Internal Media Server
Small to Medium Enterprise Solutions
Common System Base Software Common Features and Functionality Support same gateways, media servers, endpoints and applications are available
IBM x3650TFSC RX330S1IBM x3650T
FSC RX330S1
December 09
Page 107
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
OpenScape Voice – Gateway Options
Vendor Model User Size Interface Function
Convergence 1600 <50 N/A SurvivabilityConvergence 2600 <150 N/A Survivability
1531/1631 <100 1 T1/E1 Gateway
1404/1402 <32/<8 4,2 S0 Gateway
1204 <32 4 Analog Gateway
1102/1104/1124 2,4,24 Analog Analog Adapter
Products
Comdasys
Mediatrix
RG 8700 - Survivable Media Gateway
RG 8716 - 16 T1 / E1 Ports, Up to 2,000 Users
RG 8708 - 8 T1 / E1 Ports, Up to 1,000 Users
RG 8702 - 2 T1 / E1 Ports, Up to 300 Users
RG 2700 – Survivable Media Gateway and Terminal Adaptor
One-Box solution for branches of up to 100 users
Mediatrix / Comdasys Gateway for Small Branch Offices
Other SIP-Compliant OEM Gateways
December 09
Page 108
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
OpenScape Unified Communications Server
SIP Session
ControlAggregated
Presence
Admin. &
Licensing
Availability
Management
QoS
ManagementSession Detail
Reporting
an
d m
ore
…
OpenScape Voice*
OpenScapeMobility
OpenScape Video
OpenScapeMessaging
OpenScapeUC
Application
OpenScapeContact Center
OpenScape Unified Communications Server
SIP Session
ControlAggregated
Presence
Admin. &
Licensing
Availability
Management
QoS
ManagementSession Detail
Reporting
an
d m
ore
…
OpenScape Unified Communications Server
SIP Session
Control
SIP Session
ControlAggregated
Presence
Aggregated
Presence
Admin. &
Licensing
Admin. &
Licensing
Availability
Management
Availability
Management
QoS
Management
QoS
ManagementSession Detail
Reporting
Session Detail
Reporting
an
d m
ore
…
OpenScape Voice*
OpenScapeMobility
OpenScape Video
OpenScapeMessaging
OpenScapeUC
Application
OpenScapeContact Center
The power of Unified Communications
OpenScape Unified Communications Application
Presence enriched
communications and
team collaboration
CEBP
Grow Revenue
Enhance Personal
Productivity
Efficient
Collaboration
Customer
Excellence
December 09
Page 109
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
What is new? Social network integration
December 09
Page 110
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
Unified Communications
New Social Media Converges with UC
InstantMessaging
Voice Messages
PresenceManagement
Cloud / VirtualizedStorage
HD Video Conferencing
Audio + Conferencing
PersonalVideo
ConferencingGlobal
Directory
Telephony
Integrated Mobile Voice
Mobile UC
SocialNetworking
CommunicationCollaboration
Wall
Video Mail
SocialBookmarking
Podcasts/Video Podcasts
Web Conferencing
Wikis, Blogs
CEBP
December 09
Page 111
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
OpenScape Fusion
Twitter home timeline
Prikazan presence sa tweet-om
Pošalji tweet kontaktu
Konferencija kreirana u twitteru
Tweet iz web klijenta
December 09
Page 112
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
Google Latitude
December 09
Page 113
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
OpenScape mobility
Land line
One Number
Service
No connection loss
Handover from wireless to
wired networkWLAN
GSM
One terminal One Mailbox Anywhere
December 09
Page 114
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
Presence - Find Me, Follow Me
UC Client - Web
December 09
Page 115
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
OpenScape UC Applications
OpenScape Xpressions UC V6
Highly packaged, pre-built UC
No special integration or customization
Simple path from voice messaging to comprehensive UC
OpenScape Enterprise V4
Highly customized UC
Based on standards and open interfaces
Flexible integration options (via SDK) into customers diverse IT/Telephony environments.
Web Client
Voice Portal
Desktop Client
Mobile ClientOpenStage Client
December 09
Page 116
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
OpenScape WebCollaboration
December 09
Page 117
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
OpenScape UC Solution Architecture
PSTN PSTN PSTN PSTN
WAN
PSTN
December 09
Page 118
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
How Does it Work?
PSTNPSTN
Local PSTN AccessLocal PSTN Access
Local PSTN Access
Branch office A Branch office B Branch office C
WANWAN
RG8700
PSTNPSTN
Data Center
HiPath OpenExchange
RG8700 RG8700 Gateway
HiPath OpenExchange
December 09
Page 119
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
Case Study
Zgrada 1 Zgrada 2
L3 Switch/
router
L3 switch/
router
Optika
OpenScape
Voice/UC
Integrated
Simplex
RG8702
OpenStage
Phone
L2 Network L2 Network
OpenStage
Phone RG8702
PSTN
Internet
2 x PRI 2 x PRI
Zgrada 3 - štamparija
Router/
L3 switch
Optika
HiPath
3750
Digital
Phone
L2 Network
Mediatrix 4 BRI
OpenStage
Phone
December 09
Page 120
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
Case Study
Zrenjanin
VranjeBeograd
WAN
OpenScape
UC Server RG8702
LAN
2xPRI
PSTNLAN
PRI
Mediatrix
PRI
GSMGSM Gateway
HiPath
MobileConnect
LAN4xBRIPSTN
OpenScape UC Application, Media Server,
OpenScape Assistant
HiP
ath
400
0H
iPath
400
0
HiPath
4000
AP‟s
HiPath
Wireless
Controller
Digital Phone
GSM Gateway
PRI
Mediatrix
GSM Gateway
GSM
2xBRI
SIP Proxy
AP‟s
AP‟s
December 09
Page 121
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
Case Study
HiPath Accounting
Management
PSTN
IP Network
HiPath
Xpressions
Digital Phone
OptiPoint 500
ISDN PRI
ProCenter – call center
HQ
PSTN
HiP
ath
400
0H
iPath
400
0
HiPath 4000
HiP
ath
400
0H
iPath
400
0
HiP
ath
400
0H
iPath
400
0
HiPath 4000
ISDN PRI/BRI
Analog
Digital Phone
OptiPoint 500
Fax
Analog phone
Fax
PSTN
HiP
ath
400
0H
iPath
400
0
HiPath 4000
ISDN PRI/BRI
Analog
Digital Phone
OptiPoint 500
Fax
Analog phone
.
.
.
.
Medium
BranchesPSTN
ISDN PRI/BRI
Analog
Digital Phone
OptiPoint 500
Fax
Analog phone
.
.
.
Small
Branches
.
PSTN
ISDN PRI/BRI
Analog
Digital Phone
OptiPoint 500
Fax
Analog phone
HiPath Manager
HiPath 3800
HiPath 3500
Simplex
HiPath 8000
RG8702
ISDN PRI
HiPath 8000
France
Copyright © Siemens Enterprise Communications 2007. All rights reserved.
Siemens OpenStage Telephones
December 09
Page 123
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
OpenStage – the Unified Communication
Device
Unified Communication Device
Personalization and
Features
Human Interaction Concept
Fixed-Mobile Convergence
via WLAN& Bluetooth
Outperforming Acoustics
Ready for the Internet
domain via Java & XML
Platform for a wide range of
open unified communication
applications
December 09
Page 124
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
OpenStage
- Human Centric Interaction
Large TFT display
VGA color
New Handset and
fascinating
acoustics
Fixed function keys:
• Drop / Release
• Call Forwarding
• Voice Dialing
Illuminated
sensorial Mode
keys:
• Telephony
• Phonebook
• Call Log / History
• Message Waiting
• Applications
OpenWheel
Optical Call Alert
OpenKeys
• Illuminated
• free definable
keys
• Multiple Functions
• Multi Lines
• Speed dial
Fixed function keys
KeyPad Illuminated volume
slider
December 09
Page 125
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
OpenStage Family
Inspiration through Open Communication
OpenStage 20 2 line graphical display
3 direction navigation
OpenStage 40 6 line graphical display
5 direction navigation
OpenStage 60 QVGA color display
TouchGuide
OpenStage 80 6,4” VGA color display
TouchGuide
People-centric interaction meets Open, Unified communications
Available in OpenStage T (TDM) and OpenStage S (IP) variants*
Key modules available for selected models
*OpenStage 10 only available in TDM
NEW!
OpenStage 10 OpenStage 15
December 09
Page 126
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
Up0/e
a/b for
phone/fax
Open For Connectivity
Via USB
WLAN dongle
Headset
USB Acoustic
Adapter
Opera Speaker/
Microphone Unit
USB Master
Connection to HiPath
System
Via LAN
cable
IP IP TDM
Via
Up0/e
Wired or wireless headsets
Memory Stick
TDM
Phone Manager
SW
(synchronization,
personalization)
Phone & analog
adapter
1st party CTI-SW
Headset jack
Key Module
Busy Lamp Field
PC Modules
Recorder
December 09
Page 127
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
Getting Inspired by OpenCommunication
Human Centric Interaction
meets OpenCommunication
• Open for Personalization and
Synchronisation
• Open for communication and
applications
• Open and Intuitive in
functionality and interfaces
• Open to bring mobile
and fixed telephony together to
a unified communication
experience
• Open for joy of use and
performance enabling
December 09
Page 128
Copyright © 2009. All rights reserved.
Siemens Enterprise Communications
Reference našeg tima za OpenScape Voice/UC
VUB Bank Slovakia (member of Banca Intesa Group) – over 2500 users
at the begining, now over 4000 – gradual migration from H4000
SmartCom Slovenia – Managed service provider
University of Belgrade – Rektorat – initial install of 100 users
Credit Agricole Bank (ex Meridian Bank) – Voice and UC for 100 users
as a top on 100+ locations with H4K and H3K
Dnevni Avaz (daily newspaper – BiH) – over 200 users with full
UC/Xpressions features
BES – Banco Espirito Santo Portugal (over 16,000 users)
Other ongoing projects (TUI, UniCredit Bulbank, etc.)