HiPath systems Buliding the right Voice/UC solution

December 09

Page 1

Copyright © 2009. All rights reserved.

Siemens Enterprise Communications

Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved.

Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG

HiPath systems – Buliding

the right Voice/UC solution

Nikola Knezevic, B.Sc.E.E.Head of Technical Support and Service Department

SOCP Consultant OpenScape VoiceSOCA Service OpenScape VoiceCCNP, CCNA Voice

December 09

Page 2



HiPath OpenOffice ME: The SMB Unified Communications Appliance

Open up your office to a new way of working

Welcome HO ME

December 09

Page 3



Openscape Office UC Portal

Complete control – even from Microsoft Outlook™!

Access to your mobile phone,

email, IM, contacts, desk phone,

visible voicemail, and fax

myPortal

December 09

Page 4



What Works on HOOME?

Key OpenScape Office Capabilities

For more detail on each of the items below, please see the OpenScape Office Presentation

Integrated Presence

Mobility: Office Roamer, Road Warrior, Remote Worker, CallMe!

Conference Management

myPortal Outlook Plug-in

Dial from any Application

Directories

Favorites List / Internal IM

Visible Voicemail

Fax Box

Call Journal

One Number Service

Personal Notifications

Personal AutoAttendant

Screen Pop and Live Call Recording

myAttendantNOTE: Some features require an additional license

December 09

Page 5



Platform Overview

HiPath OpenOffice ME

Modular and Scalable System Unit

Rack mounted housing supporting the new µTCA industrial standard, AMD Sempron CPU, 1GB

memory, 80 GB hard disk

Pure IP System

Native IP internal board-to-board via powerful Gigabit data bus backplane

Gateway Modules for All TDM Configurations

Individual Scalability

3 deployable slots for gateway modules per system box

Gigabit LAN

Powerful Internet access and uplink to customers‟ IP infrastructure

December 09

Page 6



Hardware Architecture: Gateway Modules


GME1 primary rate ISDN trunk

port (E1) providing up to

30 voice connections to

public networks

(Not for USA)

1

GMT1 primary rate trunk port

(T1) providing up

to 24 voice connections to

public networks

(USA only)

3

GMS4 basic rate ISDN ports

for connecting

to public network or to

ISDN subscribers

(e.g. ISDN modem or G4

fax)

2

December 09

Page 7



Hardware Architecture: Gateway Modules


4

GMAL8 analog subscriber ports for

connecting analog devices

(e.g. fax, door phone entry,

phones, etc.)

GMSA4 basic rate ISDN ports

for connecting to

public network or to ISDN

subscribers

(e.g. ISDN modem or G4

fax)

4 analog subscriber ports

for connecting

analog devices (e.g. fax,

door phone entry,

phones, etc.)

5

GMAA 4 analog trunk ports for

connecting to public

network. 2 analog

subscriber ports for

connecting analog

devices (e.g. fax, door

phone entry, phones, etc.)

6

December 09

Page 8



Interfaces, Devices, and Functions


4 BRI –

Interfaces

1 PRI -

Interface

4 analog

Interfaces

4-Gigabit

LAN - Ports

LAN Switch Hard disk as back-up

option

OpenStage *

ISDN;external

S0Handset

Secure

LAN /

Intranet

Web Mgmt.

Optional

Alternative

Optional

*HiPath OpenOffice ME supports optiPoint

Optional

Optional

Gigabit

DMZ - Port

Gigabit

WAN - Port

USB

Master/Slave

Analog

WLAN AP Client

Internet /SIP

telephony

Firewall

;internal Door unit

Fax

Analog

December 09

Page 9



Scale Up To 150 Users

Voice network up to 4 sites

1 unit system =

50 users

2 unit system =

100 users

3 unit system =

150 users

Each 19” unit contains a main board that can support up to 50 Users

6 hot pluggable peripheral boards options

Single system image managed by ONE web-based Interface

Connect multiple boxes with a patch cable (Max. 100m)

Voice network up to 4 sites. Separate management AND application of each system only.

December 09

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Onsite Mobility for Voice and Data

An integrated wireless LAN (WLAN) solution

Supports WLAN standards (802.11 b/g up to 54 MBit)

Fast and secure roaming and handover for voice

connections

Up to 10 access points (AP) can be clustered

Robust quality of service (QoS)

Fast and easy deployment

Fast and easy configuration

Integrates with HiPath OpenOffice ME Web-based

Management (WBM)

AP 2640

AP 2630

December 09

Page 11



Your Unified Communications Package

Options for your business

What hardware do I need?

Platform Options


HiPath 3000 V8

Mobility Infrastructure Options

HiPath Wireless Access Points

HiPath Wireless Controller

HiPath Cordless (DECT)

HiPath Cordless IP (IP DECT)

Hardware / Infrastructure2

What do I want to do?

OpenScape Office Options

myPortal

Outlook Plug-in

myAttendant

Contact Center*

myAgent

1 Integrated Software

* Available on HiPath OpenOffice V2

Phone Options

OpenStage 10,15,20,40,60,80

optiPoint WL2 Professional

optiClient and OpenScape PE

optiPoint 410 and 420

optiPoint 500

Gigaset Professional

Analog

What phones can I use?

Phones3

Copyright © Siemens Enterprise Communications 2007. All rights reserved.

HiPath 3000 V8: The Industry-leading SMB Communications Platform

Fast F rward

December 09

Page 14



HiPath 3000

Blending the Best Communication Technologies

Award-winning converged communications platform for small and mid-sized companies

Combines IP and TDM technologies

Delivers a complete, modern telephony feature set, plus advanced applications

Remarkable global installed base:

Over 500,000 systems

Over 12.5 million lines

Over 160 countries

December 09

Page 15



HiPath 3000 V8

What‟s new?

Support of new OpenStage Devices

OpenStage 10

OpenStage 15

Xpressions Compact – New Capabilities

Dial-in Conferencing

Parallel ringing of mobile and

desk phones

Mobility Enhancements

Dual-mode WiFi-GSM device support with

automatic FMC roaming and SIP features

Mobility Entry – user limit increased to 100

Other Feature Improvements

Support for video-capable SIP endpoints

SIP enhancements: Call Forwarding, Message

Waiting Indication

Open HTTP application interface and SDK

Enhanced Redial List (10 entries)

Missed Call indicator on Gigaset DECT handsets

OpenScape Office

True Unified Communications now

available on HiPath 3000

Integrated multimedia contact center

solution for SMEs

December 09

Page 16



HiPath 3300/3350

96 Phones

24 TDM Phones

Wall-mounted 3350 available

Entry Voice Mail (EVM)

HiPath 3500/3550

96 Phones

72 TDM Phones

Wall-mounted 3550 available

Entry Voice Mail (EVM)

HiPath 3800

500 Phones

384 TDM Phones

HiPath 3000 Family

Portfolio Overview

Converged systems with full telephony feature set

Suite of applications for Mobility, Contact Centres, Unified Messaging

Standards support: Q.SIG, SIP, H.323, LDAP, SNMP, TAPI, Diffserv, 802.1p/Q

32 Systems in one network

December 09

Page 17



HiPath 3000 in Networked Environments

HiPath 3000 is renowned for its functionality over multi-site

networks

Real-time communications between multiple systems across IP networks

Users only see one inter-connected office!

HiPath 5000 Real-time Services Manager (RSM) delivers centralized

management for up to 32 HiPath 3000 systems

Single point of administration and centralized Fault Management

In Small Remote Site (SRS) mode, HiPath 3000 maintains

PSTN connectivity in the event of a line failure

IP Network

HiPath 3000

HiPath 5000

RSM

HiPath 3000

HiPath 4000

Network line

Management link (virtual)

December 09

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Key Attributes of a HiPath 3000 Solution


HiPath 3000 enables your company

to utilize the latest communications

technologies and save costs!

Cutting-edge UC applications

Access to low-cost SIP-based Internet

voice and video communications

Advanced standards-based security

Mobility solutions that extend enterprise

communications anywhere

Centralized management tools that

simplify network administration

December 09

Page 19




Open up your office to a new way of workingO

pe

n In

terfa

ce

s

Xpressions Compact

OpenScape OfficeOpenScape Office

December 09

Page 20



OpenScape Office Capabilities

Cutting costs. Improving productivity.

Integrated Voice-supported Presence

Mobility (Office Roamer, Road Warrior, Remote Worker,

CallMe!)

Drag and Drop Conference Management (only on HiPath

OpenOffice ME)

myPortal for OutlookTM

Dial from any Application

Directories

Favorites List / Internal IM

Visible Voicemail

Fax Box

Call Journal

One Number Service

Personal Notifications

Personal AutoAttendant

Screen Pop and Live Call Recording

myAttendant

myAgent (Add-on Contact Center client) NEW!

OpenScape Office

UC SUITE

Some features require additional

licenses or are only available on a

particular platform

December 09

Page 21



HiPath 3000V8 and OpenScape Office

Solution Architecture

OpenScape Office

One SW package and Linux OS on two DVDs with Install Setup Routine

Standard PC server hardware is needed (not part of the delivery package)

Connected to HiPath 3000 via HG1500

Single-user administration - automatic import/synchronization with HiPath 3000 user data

Web-based user interface for administration of OpenScape Office

OpenScape Officewith standard HW

myPortal or

myPortal Outlook toolbar

HiPath 3000 V8

with HG1500

IP Network

optiPoint

TDM

OpenStage

IP (HFA)

OpenScape Office

supports both!

Analog

Phone

December 09

Page 22



OpenScape Office Contact Center

Inbound Multimedia Contact Center for distribution of voice,

fax and e-mail

Seamless integration with OpenScape Office

Skill-based routing and VIP support

Max. 64 concurrent agents, 50 groups/queues, 64 supervisors

myAgent

December 09

Page 23




Open up your office to a new way of workingO

pe

n In

terfa

ce

s

Xpressions Compact

OpenScape Office

Xpressions Compact

December 09

Page 24



HiPath Xpressions CompactEliminate hidden communications costs!

Xpressions Compact is a hardware module for HiPath 3000 systems providing:

Advanced Integrated Voice Messaging (IVM)

Forwarding of voicemails within emails

Call Recording

Conferencing NEW!

FMC: One Number Service and Mobility Pro

Auto Attendant with customer greeting and name-dialing

Xpressions Compact can compliment OpenScape Office with Conferencing and FMC capabilities

December 09

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Speed up decision making

Conferencing from any phone, anywhere

Up to 18 conference channels can be used for

one or more conferences (Dial-In / Dial-Out)

Web interface for easy setup and monitoring

of conferences for the owner

Dial in into the 24x7 open conference room

with or without PIN

HiPath Xpressions Compact Conferencing

Initiate conference calls from anywhere via the Internet

December 09

Page 26





SIP Video

SIP TrunkingSIP Trunking

December 09

Page 27



SIP Communications

Session Initiation Protocol (SIP) is the latest communications standard

HG1500 Gateway Card delivers SIP for HiPath 3000

Deploying SIP will bring your organization to the next level:

SIP trunking is efficient and more cost-effective than ISDN for connecting your PBX to

the public switched telephone network (PSTN)

Support the latest multimedia applications (eg. video), dual-mode phones, and

3rd-party devices

HiPath 3000HiPath 3000

Branch Office

Home Office

HG1500

WAN

SIP CarrierNetwork

December 09

Page 28



The Value of SIP Trunking

Connecting to the public network via ITSP-provided SIP trunks can save your

business money and improve flexibility:

Reduced operating costs through consolidation of voice/data trunk lines

Reduced operating costs through radically different tariff schemes

IP end-to-end, no need for local gateway devices

A single broadband connection can access 4 SIP providers in parallel, ensuring

flexibility and lower cost

Rapid provisioning of trunks to match fluctuating demand

Geographic independence of SIP trunk numbers

The HG1500 Gateway Card comes

with a free unlimited SIP Trunking

license as standard!

December 09

Page 29





SIP Video

SIP Trunking

SIP Video

December 09

Page 30



SIP Functionality for HiPath 3000

Experience SIP Video Communications Today!

Full end-to-end SIP video solution

for small and mid-sized businesses:

HiPath 3000 V8

HG1500 Gateway card for SIP

functionality

OpenScape Personal Edition PC

client software on a standard PC with

webcam

December 09

Page 31



SIP Video Communications Over the Network

What can SIP video do for your company?

Maintain intimacy with customers, partners, and colleagues

Make faster decisions

Avoid errors due to miscommunication

Reduce travel costs

IP Network

HiPath 3000

Network line

SIP Video Session

OpenScape Personal

Edition Client connected to

HiPath 3000 via SIP

Company HQ

Customer

3rd-party SIP

video client

December 09

Page 32





Authentication

Encryption

Secure Remote Access

December 09

Page 33



HiPath 3000 Security

Confidential Communications via Encryption

optiPoint 410economy plus

standardadvance

Secure Endpoints

OpenScape Personal Edition


standardadvance

optiPoint WL2professional

LAN

OpenStage HFA range

Communications can at times travel over public networks

Encryption helps “scramble” information in a way that nobody

can understand except the person or device it’s intended for

HiPath 3000 provides the following encryption services:

Signaling Encryption with TLS/AES

Payload Encryption via SRTP

Per-subscriber based encryption

HiPath 3000

Signalling encryption

Payload encryption

December 09

Page 34




Trusted Communications via Authentication

Devices must prove that they are authorized on the network

Authentication provides a secure way of determining who is

authorized and who isn’t

HiPath 3000 authenticates with the following:

PKI certificate authentication of IP phones

Plus PCs & clients attached to the phone

Secure device authentication with 802.1X multi-user


standardadvance



standardadvance


LAN

OpenStage HFA range

HiPath 3000

PKI

Server

Phone logs on to

HiPath 3000 using

built-in certificateHiPath 3000 confirms

validity of certificate

with PKI Server

Phone is authorized

Secure Endpoints

December 09

Page 35



LAN

Internet


Secure Remote Access via VPN

Many users are located remotely and must traverse the Internet

in order to communicate on the corporate network

IPSec VPN uses authentication and encryption to ensure that

remote phones can communicate just like they were local

HG1500 has a built-in VPN concentrator to enable

secure remote access to HiPath 3000 optiPoint 410economy plus

standardadvance



standardadvance


OpenStage HFA range

Authentication

Server

Remote user with OpenScape Personal

Edition and VPN Client logs in

Encrypted IPSec tunnel is

established with corporate

network

Secure Endpoints

HiPath 3000 and HG1500

Phone calls between

remote user and local

users are now secure!

December 09

Page 36





Fixed Mobile Convenience:

Xpressions Compact Mobiilty


Mobility Entry

DECT Solutions

WLAN Solutions


Mobility Entry

December 09

Page 37



PSTN

Wi-Fi

GSM

Fixed Mobile Convenience

Mobility Entry

HiPath

3000

Main Office

Incoming call to

One Number

One Number Service

No need to issue mobile and home

numbers

Mobility Entry:

Office features on your cell phone to

improve productivity

Call handover: active Mobility Entry calls

can be picked up on the deskphone

Dual-Mode:

Intelligent switching between WiFi and

Cellular networks keeps mobile bills down

Allows you to dial your cell phone contacts

through the HiPath when you are connected

via Wi-Fi for lower mobile charges

December 09

Page 38








Mobility Entry

DECT Solutions

WLAN Solutions


Xpressions Compact Mobility

December 09

Page 39



GSM

Fixed Mobile Convenience

Xpressions Compact Mobility

HiPath 3500 with

Xpressions Compact

PSTN

Mobile Phone

Activation of features during a call (Hold,

Toggle, Conference, Transfer)

Voice-guided user interface from

Xpressions Compact

Activation of features in idle state (internal

call, call diversion, DND, call back,

selection of alternative call targets…)

Voice confirmation of command input

GSM voice mailbox now redundant

Single Xpressions mailbox including

Message Waiting Indicator reduces time

spent managing messages

Fixed Phone

December 09

Page 40








Mobility Entry

DECT Solutions

WLAN Solutions

DECT Solutions

December 09

Page 41



Onsite Mobility for Voice

DECT Solutions featuring HiPath Cordless

HiPath Cordless

Well established technology providing reliable, cost-

effective mobile voice for campuses

Crystal-clear digital speech quality, easy deployment, and

long battery life

On-screen menu system for features like Hold,

Conference reduce the need for training

Coverage designed for both indoors and outdoors

ensuring that staff are reachable anywhere on campus

Ideal for harsh environments: warehouses, factories,

outdoors, etc.

“Intrinsically Safe” option for hazardous environments

For smaller installations, DECT base stations can be

directly connected to the HiPath 3000

December 09

Page 42








Mobility Entry

DECT Solutions

WLAN SolutionsWLAN Solutions

December 09

Page 43



HiPath Wireless

Controller and Manager

HiPath Wireless Access

Points

WLAN Clients

Onsite Mobility for Voice and Data

WLAN Solutions featuring HiPath Wireless

Supports WLAN standards (802.11 b/g up to 54 MBit)

Fast and secure roaming and handover for voice connections

Robust quality of service (QoS) for VoWLAN

Fast and easy deployment

Fast and easy configuration

December 09

Page 44



Desktop Phones

OpenStage

optiPoint

Exceptional quality, industry-

leading feature-set and design

WLAN / Cordless Phones

Gigaset

professional

optiPoint WL2

Feature-rich mobile voice

communications

Soft Clients


Crystal-clear voice and video

for the PC

Devices and Clients

Comprehensive Portfolio for all HiPath Platforms

December 09

Page 45




Crystal-clear Voice and Video on Your PC

Take your phone wherever you go!

PC-based IP communications client

SIP and HFA versions available

SIP video telephony

LDAP corporate directory and call list integration

Voice compression: G.711, G.723, G.729

Quality of Service (802.1p)

December 09

Page 46



optiClient Attendant V8 for HiPath 3000

PC-based Attendant Console

Essential switching functions

Waiting call, Active call details, Parked calls

Use of following telephone books

Outlook (visible organizer)

Open LDAP

Lotus Notes

HiPath 3000 internal telephone book

Shared calendars visible via MS

Outlook/Exchange

Busy Lamp Field

Status: Free, Busy, Called, Forwarded

Operator-customized monitoring of up to 300 BLFs

Also provides centralized operator support

in networked voice environments

December 09

Page 66





HiPath 4000Medium and Large Enterprise Solutions

December 09

Page 67



WAN (IP)

HiPath 4000Host System

AP 3700 IP

AP 3700 IP

Applications

cPCI Common

Control Server

Remote IP Access Point

Distributed Real-Time IP Architecture

LAN-Based or TDM Communications

Hardened Operating System– Hacker- and Virus-Resistant

IP Access Points Reside at Host and Remote Sites

19" Rack-Mounted cPCI Form Factor or30" Form Factor – for Legacy Customers

Industry-Leading Resiliency

HiPath 4000 Overview

Solution for Medium to Very Large Enterprises

AP 3700 IP

December 09

Page 68



AP 3700 IP

Branch Office

Branch Office

Headquarters

HiPath 4000 AP 3700 IP

HiPath IP Distributed Architecture

True IP System with Payload Switching

IP Distributed Architecture

Centralized Applications and Administration

Branch / Regional Office or Campus Solution

Single System Image with Full Survivability

Replace Select Key Systems and Small PBXs

IP Interworking with Smaller Systems

WANCall Setup

Voice Payload Traffic

December 09

Page 69



Scalability

HiPath 4000 Overview

HiPath 4000Non-Redundant

HiPath 4000Redundant216 Ports in 19"

or

384 Ports in 30"

Networked~100,000 Users

LAN / WAN

IP Access Points (APs)

~12,000 IP / TDM Users

Survivable Access Points Available in 19" Rack-Mount or Floor-Mount Versions

cPCI-Based Servers

120 Connections per Each Integrated IP Gateway

Complete Large System Telephony Features

Supports IP, TDM Telephones and Soft Clients

Support for Legacy Applications, Networking and optiset E Telephones

Site Connectivity

Diagnostics

Service Level Performance

Monitoring

Quality of Service (QoS)

Survivability

Management

Critical Service Delivery Over LAN / WAN

December 09

Page 70



AP 3700 IP

Branch Office

Branch Office

AP 3700 IP

Call Setup


Headquarters

Degraded Performance (QoS)

Alternate Network Routing

IP Network Failure at Host Location:

HiPath 4000Applications

Signaling Is Routed via Alternate Network

No End-User Disruption

WAN

PSTN

Payload Continues Over IP Networks

December 09

Page 71



AP 3700 IP

Branch Office

Branch Office

AP 3700 IP

Degraded Performance (QoS)

Alternate Network Routing

Headquarters

HiPath 4000Applications

IP Network Failure at Host and Remote Location:

Signaling Is Routed via Alternate Network

Call Setup


WAN

Payload Is Routed via Alternate Network

PSTN

December 09

Page 72



HiPath 4000

HiPath 4000

Failure (Component-Level)

IP Line Gateway Standby Support for IP Devices

HG 3500 Gateways Supported on Host and All APs

AP 3700 IP

“Home”

Switchover to Standby IP Line Gateway Card in Case of Failure at Host

Supported in Either as 1:1 or 1:Many Configurations

WAN

Headquarters

Branch Office 2

Branch Office 1

IP Telephones Can Also Switch Over to IP Line GatewayCard at Remote Site

December 09

Page 73



HiPath 4000

HiPath 4000

Failure (Component-Level)

IP Trunking Gateway Load-Sharing

HG 3500 Gateways Supported on All APs

Takes Advantage of Least Cost Routing (LCR) / Alternate Trunk Groups

Seamless Transparency without Disruption to End-User (Calls in Progress, Remain in Progress) AP 3700 IP

“Home”

Switch Over to Alternate Trunking Gateway in Case of Failure Supported in Either Host or Remote Site

WAN

Headquarters

Branch Office 2

Branch Office 1

December 09

Page 74



Headquarters

HiPath 4000AP 3700 IP

Disaster (System-Level)

Access Point Emergency – Survivable Processor

AP 3700 IP

AP 3700 IP:

Local Survivability Processor (DSCXL) Optional on Each AP 3700 IP

Branch Office

Branch Office

Call Setup


AP 3700 IP

WAN

Processor

Processor Is Capable of Driving Complete HiPath Network

40 Distributed IP Access Points

Full-Featured n+2 Redundancy

December 09

Page 75



Headquarters

AP 3700 IPHiPath 4000

AP 3700 IP

Fallback to PSTN via Local Trunking

Branch Office 1

Disaster (System and Network-Wide)

Access Point Emergency – Survivable Processor

Processor

WAN

Office 2

Call Setup


Processor

AP 3700 IP

PSTN

AP 3700 IP:

Local Survivability Processor (DSCXL) Optional on Each AP 3700 IP

Processor Is Capable of Driving Complete HiPath Network

40 Distributed IP Access Points

Full-Featured n+2 Redundancy

Each Access Point Can Be Survivable on Its Own

December 09

Page 76



Securing VoIP

End-to-End Secure Communications

End-to-End Secure Communications

Packets Encrypted via Standards

Payload Encryption via Secure Real-Time Protocol (SRTP)

Advanced Encryption Standard (AES) Implementation

H.235 for Signaling Authentication in H.323 Environments

Both Devices Must Support Encryption for Security

Deployment Service (DLS) Pushes Configuration

to All Supported IP Endpoints

OpenStageoptiPoint 410

economy plusstandardadvance

Secure Endpoints

optiClient 130


standardadvance

HiPath CAP Media Streaming


HiPath 4000

LAN

DLS

December 09

Page 77



ONS

Master

One Number Service (ONS) Master

optiPoint/OpenStage Telephone

LAN

AlternateNetwork

ON

S M

em

bers

One Number Service (ONS) Members

Cellular Telephone (e.g., GSM) + 2 Internal Devices

Mobility

Serving Mobile Workers with Parallel Ringing

Features

Call Waiting, Call Forwarding, etc.

Supporting Mobility and

Decreasing Risk of Toll FraudHiPath 4000

December 09

Page 78



HiPath 4000

AP 3700 IP

Mobility

Mobile IP for Multi-Location Office Employees

Support for User Mobility Allows Desk-Sharing

Login from Any IP Phone

Login Network-Wide

Identical Functions, Features and User Interface

AP 3700 IP

WAN

Headquarters

Branch Office 2

Branch Office 1

primarytelephone


HiPath 4000 V5

What’s new in V5?



December 09

Page 80



HiPath 4000 V5 - Feature Overview

HiPath 4000 SoftGate and Video Integration

IPDA Signaling and Payload Separation

Unified Communications with OpenScape Xpressions V6

Open Interface Enhancements

New Features for native SIP Trunking / SIP Service Provider like Call Transfer

New Features for HiPath MobileConnect or other SIP Subscribers like e.g. Name Display

CSTA Monitoring of HiPath MobileConnect Devices / SIP Subscribers

New endpoints

What’s New

December 09

Page 81



New HiPath 4000 SoftGate Application

Software application

Full HiPath Feature Access for IP endpoints

IPDA functionality

Standard SUSE Linux (SLES10) as OS

SIP connectivity for trunking and subscriber

SIP service provider connectivity

HiPath 4000 IPDA survivability options

Mobility with DECT over IP solution or WLAN devices

Unified management suite with HiPath 4000 Assistant/

Manager

Harmonized integration in existing HiPath 4000 networks

Video integration with OpenScape Video

Support of new SIP Media Gateways for a/b and S0-

Interfaces

December 09

Page 82



HiPath 4000 SoftGate Topology

SIP Service Provider

HiPath 4000

Headquarter

AP3700

LAN

Peer-to-Peer Video Conferencing

FMC / VoWLAN

Voice

I and C

Infrastructure

PSTN

Digital, SIP & HFA Phones

Router

Business Applications

(VM, UM, UC, Call

Center,...)

HiPath 4000 SoftGate

Peer-to-Peer Video Conferencing

FMC / VoWLAN

SIP & HFA Phones

Soft Phone

LAN

Branch

December 09

Page 83



HiPath 4000 SoftGate Benefits

Customer Value …

Lower capital cost (CAPEX) for IP branch solutions

Lower operational costs – management, support, PSTN connectivity

Easy add/move/changes

More effective communication with peer-to-peer video conferencing

Uniform user experience

Feature-rich survivability options

Improved IT Integration

„GREENER‟ IT telephony

Investment Protection

December 09

Page 84



HiPath 4000 SoftGate IP Branch Scenario

PSTN Access with Mediatrix 44xx Digital Gateway

HFA / SIP

Subscriber

Mediatrix 44xx

(1-4 S0-Interface)

CO / PSTN

Subscriber

Mediatrix 41xx

Mediatrix 41xx Series VoIP Access Points:

4104 4 ports

4108 8 ports

4116 16 ports

4124 24 ports

DECT over IP

a/b

FAXHiPath 4000 V5

SoftGate

IP Branch

IP

December 09

Page 85



HiPath 4000 SoftGate IP Branch Survivability

Signaling-Survivability

HFA / SIP

Teilnehmer

Mediatrix 44xx

(1-4 S0-Interface)

CO / PSTN

Mediatrix 41xx

Mediatrix 41xx Series VoIP

Access Points:

4104 4 ports

4108 8 ports

4116 16 ports

4124 24 ports

DECT over IP

a/b

FAX

HiPath 4000 V5

IP-Branch

Application server

Headquarter

SoftGate

ISDNISDN

S2S0

ISDN-

Modem

PSTN

IP

December 09

Page 86



HiPath 4000 V5 – Integration of Video

Endpoints with SoftGate

HD Video Collaboration reduces business

travel costs

High user satisfaction during video

conferences

Improved collaboration and productivity

Customer Value

This means …

OpenScape Video

Peer-to-Peer Video Communications with SIP-

based video endpoints

Integration of SIP-based Video Endpoints -

OpenScape VHD100, VHD400 and VHD600

enabling high definition video and audio

Multipoint conferences possible with OpenScape

VHD 400 and VHD 600

December 09

Page 87



Unified Video Conferencing for Everyone

From any Endpoint


Desktop client

From any Voice desktop device

From any mobile phone (voice)From the HD Video meeting Room

From the Voice only meeting Room

From the HD Video Exec Desktop

One Numbering Plan

One Directory

December 09

Page 88



IPDA Signaling and Payload Separation can be used as

- emergency routing, if WAN Link is down

- emergency routing, if VoIP quality is bad

- payload overflow, if WAN Link is congested

- static signaling and payload separation

HiPath 4000 V5 - IPDA

Signaling and Payload Separation

CO

AP3700 IP

AP3700 IP

AP3700 IP

Branch Berlin

Branch Munich

Branch Cologne

HiPath 4000

AP3700

HeadquarterPayload routed

over PSTN

Signaling

WAN

This means …

PSTN

WAN

December 09

Page 89



HiPath 4000 V5

OpenScape Xpressions V6 with UC functionality

UC capabilities in one package

Easy to understand and use

Easy to buy

OpenScape Web Client

Presence Management

Audio Conferencing (Initiating and terminating of meetings via Outlook / Lotus Notes)

Web-Conferencing (Shared documents / Chat / Whiteboard)

Messaging (Voice / T.38 Fax)

This Provides…

Customer Value

Easy to upgrade to

Less costly to deploy

Less infrastructure impact


HiPath Trading

Advanced IP Trading Solution

December 09

Page 91



Trading

- Investment Banking- Foreign Exchange- Financial Brokers- Equity Trading- Bond Trading- Portfolio Management- Energy Trading- Commodity Brokers

Dispatching

- Command and Control Center

- Police, Fire, Ambulance

- Traffic Control

- Railway, subway (Public)

- Airport Control (Ground)

- Air Traffic (Ground-Air)

- Energy Suppliers – E-Power,

Gas & Oil

Executive

- Top Management

- Front Places

Three areas of application

http://images.google.ch/imgres?imgurl=http://www.energie-du-vent.com/parc.jpg&imgrefurl=http://www.energie-du-vent.com/&h=480&w=319&sz=21&tbnid=elE9tDQVWskJ:&tbnh=126&tbnw=83&hl=de&start=1&prev=/images%3Fq%3DEnergie%26svnum%3D10%26hl%3Dde%26lr%3D

http://www.new-dream.de/image/wallpaper/militaer/flugzeuge/flugzeuge_037.jpg

http://www.seak.ch/images/werbelok/sbb_460014_finoev-ja_001.jpg

December 09

Page 92



IP – one wire to the

Data Center based Solution

Central Administration

Optimized TCO

Improved mobility

First IP/IT solution

SIP basic call Interface allows customer

integration of HiPath Trading in existing

communication environments based on SIP

Linux OS for System servers

Turret based on Windows XP embedded

LDAP, SNMP, TAPI, TCP / IP

Open platform philosophy

Workflow integration with application interface

SDK e.g.

CRM integration

Voice recording

Back-office Interworking

Personal/Group presence awareness

Application Interface

IP Turret: hard or soft clients

TDM Turret: hard or soft clients

Multimedia User Interface

Programmable

Multimedia Turrets

Next Generation Trading

What are the pillars of HiPath Trading

December 09

Page 93



OpenStage Xpert

Multimedia Communications for Traders:• Mixed Hard-and Soft Turret

(Touchscreen + 20 Keys)

• Modular, consistent Design

• Open Interfaces

for Business Application Integration

• TDM and VoIP ready

• 2 integrated speakers for 8 audio channels

• Integrated PC

• Silent - without fan

No Harddisk for high reliabilty

OpenStage Xpert

• Up to 4 Handsets with cradle per Turret

• Audio monitoring and voice detection,

up to 16 Lines per Turret

• Broadcasting and Intercom

• Push-to-Talk, hands free talking (Gooseneck)

• up to 16 Lines in group

• Speech Monitoring

• Call queue, Personal telephone book

• Presence

December 09

Page 94



HiPath Trading V4 - Architecture

The first pure VoIP Trading System in market

HiPath Trading V4Hard Turret

HiPath Trading V4Soft Turret

IP Phones

PSTNGateway

SIP PBXSiemens HiPath 4000/8000 or other

CO Lines Private Lines

PSTN Leased &Hoot&Holler Lines

HiPath Trading V4.0DPC

Front Office Back Office

s i e me ns

s i e me ns

s i e me ns

s i e me ns

SIP

December 09

Page 95



HiPath Trading V4 R1

Application Interface

e.g. CRM Integration

Customer data

Customer history

Voice records attached to deals

e.g. Backoffice Integration with IM & OpenScape

View Buddy List (Contacts)

Presence aware

View Workgroup Presence

Initiate Workgroup Conference by one Touch

e.g. Voice Recording Playback (3rd Partys)

Easy Playback Voice Recording 20s, Last Call, List

Additional Call Information

Graphical User Interface

Easy to use – quick jump

Presence-Based

Communications

Through an intuitive Application Interface with SDK, the SIEMENS IP or TDM optiClient Trading Turret

can be easily customized to provide real-time access to powerful applications.

December 09

Page 96



HiPath Trading V4.1

Application Interface – Voice Recording

Datum : 20.7.2006Startzeit : 10:33:02Endzeit : 10:35:22Rufnummer: 00012123456677Name : John Smith

e.g. Voice Recording:

easy Playback Voice Recording

additional Call Information

Recording History

Graphical User Interface

Easy to use – quick jump

Touch screen optimized

no Applets

XML API Secure SSL 128 bit

Customisable

Playback via Sound device / HS

TDM & IP compatibility

December 09

Page 97





OpenScape Voice and UC –

State-of-the art Unified

Communications Solution

December 09

Page 98



OpenScape UC Server 2010

December 09

Page 99



OpenScape UC Server – Best of VoiceCon 2010

The Best of VoiceCon award truly represents a gold

standard of achievement in the industry and Siemens

Enterprise Communications proved to be at the forefront.

The Best of VoiceCon nagrada predstavlja zlatni standard

za dostignuća u industriji na čijem se čelu nalazi Siemens

Enterprise Communications.

Eric Krapf, VoiceCon Program Co-Chairman

December 09

Page 100



Software

Foundation

OpenScape

Applications

Any client, every IP, IT or telephony infrastructure

an

d m

ore

…a

nd

mo

re …

OpenScape

Voice

OpenScape

Mobility

OpenScape

Video

OpenScape

Messaging

OpenScape

UC Application

OpenScape

Contact Center

OpenScape UC Server

SIP Session

Control

Availability

Management

Aggregated

PresenceQoS Management

Session Detail

Reporting

Administration

& Licensing

OpenScape UC Server architecture

December 09

Page 101



OpenScape Voice – Solution Overview

Users – Up to 100,000 Users per OpenScape Voice

Special Compact Version for 300–5,000 Users

Virtually Unlimited Total User Community

Locations – Users Can Be Located Anywhere Your IP Network Can Reach

HQ, Branch Offices, Remote Offices, Work-at-Home, Mobile Users

Automatic Registration

User Licensing Network-Wide, Not Tied to Individual Sites

Active-Active Mode (Not Worker-Standby)

True Carrier-Class Reliability – Proven in Service

No Loss of Calls or Billing Data on Failures

Overload Performance Exceeds Carrier Expectations

Emergency-Standby Servers

Optional Edge System – Provides Call Control for Remote Groups of Users If the Network to the Main OpenScape Voice Is Ever Lost Automatic Recovery to Main Server

Optional Emergency-Standby System – Located in a Different Site – Warm Standby System to Take Over If the Main System or Total Network Access Ever Goes Down

December 09

Page 102



OpenScape Voice Solutions Landscape

December 09

Page 103



OpenScape Voice – Communications for the Global

Enterprise

PSTN/WAN

Growth Area

Business Growth - And

always keep

communications and

business strategies

aligned

Business

Expansion - And

support

international

expansion from

your data centers

Branch

PSTN/WAN

Mobile

usersMobile

users

Mobile

users

And Support Global Mobility and Hot-

Desking

Factory

Business Acquisition -

And rapidly integrate

communications with

acquisitions

DATA

CENTER

Head

Office

DATA

CENTER

Regional

Head

Office

Interwork global

communications software

applications

December 09

Page 104



OpenScape Voice Software Architecture

Subsystems

Source: OpenScape Voice v3.0, Reference Manual: Volume 2, System Overview and Description, May 2007

December 09

Page 105



Resilient Telco Platform (RTP) Software Developed by Fujitsu Siemens

Clustering Protects Against Both Hardware & Software Failure

Field Proven 99.999% Availability

Rolling Software Upgrades / On-line Backups

Active-Active operation

Each Node acts as Hot-Standby for its partner

Call State Checkpointing

Saving of stable calls through failures

Call & Billing Records remain active

Primary and Secondary Systems run in Active-Active mode

Two systems provide 1+ System Capacity and Performance

OpenScape Voice Software Architecture

Leveraging Siemens Middleware

December 09

Page 106



OpenScape Voice Server Options

5,000 – 100,000 Users

Dual server based system (duplex)

Maximum redundancy and availability

Large to Very Large Enterprise Solutions

100 – 5,000 Users

Single server based system (simplex)

Optional duplex server

Duplex is mandatory above 5,000 users

External Media Server only Administration / Management

(OpenScape Voice Assistant and iNMC) run on separate dedicated servers

Simplex is available from 100 to 5,000 users

Duplex is available for customers with high availability requirements

Internal Media Server (SW only) or External Media Server

Integrated Management for system, users, licenses, phones and Internal Media Server

Small to Medium Enterprise Solutions

Common System Base Software Common Features and Functionality Support same gateways, media servers, endpoints and applications are available

IBM x3650TFSC RX330S1IBM x3650T

FSC RX330S1

December 09

Page 107



OpenScape Voice – Gateway Options

Vendor Model User Size Interface Function

Convergence 1600 <50 N/A SurvivabilityConvergence 2600 <150 N/A Survivability

1531/1631 <100 1 T1/E1 Gateway

1404/1402 <32/<8 4,2 S0 Gateway

1204 <32 4 Analog Gateway

1102/1104/1124 2,4,24 Analog Analog Adapter

Products

Comdasys

Mediatrix

RG 8700 - Survivable Media Gateway

RG 8716 - 16 T1 / E1 Ports, Up to 2,000 Users

RG 8708 - 8 T1 / E1 Ports, Up to 1,000 Users

RG 8702 - 2 T1 / E1 Ports, Up to 300 Users

RG 2700 – Survivable Media Gateway and Terminal Adaptor

One-Box solution for branches of up to 100 users

Mediatrix / Comdasys Gateway for Small Branch Offices

Other SIP-Compliant OEM Gateways

December 09

Page 108



OpenScape Unified Communications Server

SIP Session

ControlAggregated

Presence

Admin. &

Licensing

Availability

Management

QoS

ManagementSession Detail

Reporting

an

d m

ore

…

OpenScape Voice*

OpenScapeMobility

OpenScape Video

OpenScapeMessaging

OpenScapeUC

Application

OpenScapeContact Center


SIP Session

ControlAggregated

Presence

Admin. &

Licensing

Availability

Management

QoS


Reporting

an

d m

ore

…


SIP Session

Control

SIP Session

ControlAggregated

Presence

Aggregated

Presence

Admin. &

Licensing

Admin. &

Licensing

Availability

Management

Availability

Management

QoS

Management

QoS


Reporting

Session Detail

Reporting

an

d m

ore

…

OpenScape Voice*

OpenScapeMobility

OpenScape Video

OpenScapeMessaging

OpenScapeUC

Application

OpenScapeContact Center

The power of Unified Communications

OpenScape Unified Communications Application

Presence enriched

communications and

team collaboration

CEBP

Grow Revenue

Enhance Personal

Productivity

Efficient

Collaboration

Customer

Excellence

December 09

Page 109



What is new? Social network integration

December 09

Page 110



Unified Communications

New Social Media Converges with UC

InstantMessaging

Email

Voice Messages

PresenceManagement

Cloud / VirtualizedStorage

HD Video Conferencing

Audio + Conferencing

PersonalVideo

ConferencingGlobal

Directory

Telephony

Integrated Mobile Voice

Mobile UC

SocialNetworking

CommunicationCollaboration

Wall

Video Mail

SocialBookmarking

Podcasts/Video Podcasts

Web Conferencing

Wikis, Blogs

CEBP

December 09

Page 111



OpenScape Fusion

Twitter home timeline

Prikazan presence sa tweet-om

Pošalji tweet kontaktu

Konferencija kreirana u twitteru

Tweet iz web klijenta

December 09

Page 112



Google Latitude

December 09

Page 113



OpenScape mobility

Land line

One Number

Service

No connection loss

Handover from wireless to

wired networkWLAN

GSM

One terminal One Mailbox Anywhere

December 09

Page 114



Presence - Find Me, Follow Me

UC Client - Web

December 09

Page 115



OpenScape UC Applications

OpenScape Xpressions UC V6

Highly packaged, pre-built UC

No special integration or customization

Simple path from voice messaging to comprehensive UC

OpenScape Enterprise V4

Highly customized UC

Based on standards and open interfaces

Flexible integration options (via SDK) into customers diverse IT/Telephony environments.

Web Client

Voice Portal

Desktop Client

Mobile ClientOpenStage Client

http://www.symbian.com/index.html

December 09

Page 116



OpenScape WebCollaboration

December 09

Page 117



OpenScape UC Solution Architecture

PSTN PSTN PSTN PSTN

WAN

PSTN

December 09

Page 118



How Does it Work?

PSTNPSTN

Local PSTN AccessLocal PSTN Access

Local PSTN Access

Branch office A Branch office B Branch office C

WANWAN

RG8700

PSTNPSTN

Data Center

HiPath OpenExchange

RG8700 RG8700 Gateway

HiPath OpenExchange

December 09

Page 119



Case Study

Zgrada 1 Zgrada 2

L3 Switch/

router

L3 switch/

router

Optika

OpenScape

Voice/UC

Integrated

Simplex

RG8702

OpenStage

Phone

L2 Network L2 Network

OpenStage

Phone RG8702

PSTN

Internet

2 x PRI 2 x PRI

Zgrada 3 - štamparija

Router/

L3 switch

Optika

HiPath

3750

Digital

Phone

L2 Network

Mediatrix 4 BRI

OpenStage

Phone

December 09

Page 120



Case Study

Zrenjanin

VranjeBeograd

WAN

OpenScape

UC Server RG8702

LAN

2xPRI

PSTNLAN

PRI

Mediatrix

PRI

GSMGSM Gateway

HiPath

MobileConnect

LAN4xBRIPSTN

OpenScape UC Application, Media Server,

OpenScape Assistant

HiP

ath

400

0H

iPath

400

0

HiPath

4000

AP‟s

HiPath

Wireless

Controller

Digital Phone

GSM Gateway

PRI

Mediatrix

GSM Gateway

GSM

2xBRI

SIP Proxy

AP‟s

AP‟s

December 09

Page 121



Case Study

HiPath Accounting

Management

PSTN

IP Network

HiPath

Xpressions

Digital Phone

OptiPoint 500

ISDN PRI

ProCenter – call center

HQ

PSTN

HiP

ath

400

0H

iPath

400

0

HiPath 4000

HiP

ath

400

0H

iPath

400

0

HiP

ath

400

0H

iPath

400

0

HiPath 4000

ISDN PRI/BRI

Analog

Digital Phone

OptiPoint 500

Fax

Analog phone

Fax

PSTN

HiP

ath

400

0H

iPath

400

0

HiPath 4000

ISDN PRI/BRI

Analog

Digital Phone

OptiPoint 500

Fax

Analog phone

.

.

.

.

Medium

BranchesPSTN

ISDN PRI/BRI

Analog

Digital Phone

OptiPoint 500

Fax

Analog phone

.

.

.

Small

Branches

.

PSTN

ISDN PRI/BRI

Analog

Digital Phone

OptiPoint 500

Fax

Analog phone

HiPath Manager

HiPath 3800

HiPath 3500

Simplex

HiPath 8000

RG8702

ISDN PRI

HiPath 8000

France


Siemens OpenStage Telephones

December 09

Page 123



OpenStage – the Unified Communication

Device

Unified Communication Device

Personalization and

Features

Human Interaction Concept

Fixed-Mobile Convergence

via WLAN& Bluetooth

Outperforming Acoustics

Ready for the Internet

domain via Java & XML

Platform for a wide range of

open unified communication

applications

December 09

Page 124



OpenStage

- Human Centric Interaction

Large TFT display

VGA color

New Handset and

fascinating

acoustics

Fixed function keys:

• Drop / Release

• Call Forwarding

• Voice Dialing

Illuminated

sensorial Mode

keys:

• Telephony

• Phonebook

• Call Log / History

• Message Waiting

• Applications

OpenWheel

Optical Call Alert

OpenKeys

• Illuminated

• free definable

keys

• Multiple Functions

• Multi Lines

• Speed dial

Fixed function keys

KeyPad Illuminated volume

slider

December 09

Page 125



OpenStage Family

Inspiration through Open Communication

OpenStage 20 2 line graphical display

3 direction navigation

OpenStage 40 6 line graphical display

5 direction navigation

OpenStage 60 QVGA color display

TouchGuide

OpenStage 80 6,4” VGA color display

TouchGuide

People-centric interaction meets Open, Unified communications

Available in OpenStage T (TDM) and OpenStage S (IP) variants*

Key modules available for selected models

*OpenStage 10 only available in TDM

NEW!

OpenStage 10 OpenStage 15

December 09

Page 126



Up0/e

a/b for

phone/fax

Open For Connectivity

Via USB

WLAN dongle

Headset

USB Acoustic

Adapter

Opera Speaker/

Microphone Unit

USB Master

Connection to HiPath

System

Via LAN

cable

IP IP TDM

Via

Up0/e

Wired or wireless headsets

Memory Stick

TDM

Phone Manager

SW

(synchronization,

personalization)

Phone & analog

adapter

1st party CTI-SW

Headset jack

Key Module

Busy Lamp Field

PC Modules

Recorder

December 09

Page 127



Getting Inspired by OpenCommunication

Human Centric Interaction

meets OpenCommunication

• Open for Personalization and

Synchronisation

• Open for communication and

applications

• Open and Intuitive in

functionality and interfaces

• Open to bring mobile

and fixed telephony together to

a unified communication

experience

• Open for joy of use and

performance enabling

December 09

Page 128



Reference našeg tima za OpenScape Voice/UC

VUB Bank Slovakia (member of Banca Intesa Group) – over 2500 users

at the begining, now over 4000 – gradual migration from H4000

SmartCom Slovenia – Managed service provider

University of Belgrade – Rektorat – initial install of 100 users

Credit Agricole Bank (ex Meridian Bank) – Voice and UC for 100 users

as a top on 100+ locations with H4K and H3K

Dnevni Avaz (daily newspaper – BiH) – over 200 users with full

UC/Xpressions features

BES – Banco Espirito Santo Portugal (over 16,000 users)

Other ongoing projects (TUI, UniCredit Bulbank, etc.)

HiPath systems Buliding the right Voice/UC solution

Documents