7 7
Complex Adaptive System
Agents interact
Those system-wide patterns, in turn, influence the behaviors of the agents
System-wide patterns emerge
8 8
Sticky Issue
No single solution
Many causes, many responses
Perspective matters
Answer depends on how you ask the question
Never repeats, but never disappears
No best practice—only innovation
Examples?
9 9
Your Sticky Issue . . .
Challenges old assumptions
Won’t stay solved
Is too big to think of all at one time
Has too many pieces to manage
Involves massive interdependencies
11 11
Where is YOUR STICKY ISSUE?
Boundaries Closed Open
Factors Limited & known Unlimited &
unknown
Relationships Simple & stable Many & shifting
Speed Fast & constant Faster &
accelerating
Future Like the past Uncertain
Players Few & familiar Many & transient
Rules Clear & unchanging Fuzzy & emergent
12 12
So what?
Now what?
What? Act with courage
to make a
difference
Adaptive Action: Find your next wise action
15 15
TransformInAction
What is my
interior state about
this?
What
action is needed now?
What needs to be
transformed?
16 16
Resonance Moment(s)
Gilpin-Jackson, 2014
1. Remembrance from childhood, past or recent past to a person, a thing…
2. Deeply connects you to and signifies your organizational and life purpose
3. A trigger with the quality of nostalgia
4. Emotional experience
5. Emerges from events with positive /happy &/or negative /sad attributions
6. Provokes insight /Precedes deliberate cognitive process toward transformation
18 18
stories of resonance...
what is a story (remembrance from childhood or recent past – to a person, a thing, a trigger with the quality of nostalgia) that deeply connects you to your work and purpose in healthcare?
20 20
unpacking your resonance stories
1. What stood out for you?
2. Why did your resonance story reconnect you to?
Storytelling and meaning-making
21 21
TransformInAction
What is my
interior state about
this?
What
action is needed now?
What needs to be
transformed?
22 22
Adaptive Action + Transform-In-Action
What is my
interior state about this?
What action is needed now?
What needs to be
transformed?
So what?
Now what?
What?