Goldtel BusinessEverything you need to run your business G o l d t e l Solutions
Summary - After decades of stagnation, the voice landscape is undergoing a seismic shift. Migration is in full swing to richer IP-based communication, and Web real-time communication is expected to significantly disrupt the value chain. Service Providers should reassess their strategy to avoid being disenfranchised.
www.goldtel.co.za
Sales Training November 2014
Goldtel BusinessEverything you need to run your business
www.goldtel.co.za
Frost & Sullivan: - The adoption of IP technology by businesses is significant, creating opportunities for service providers. One third of enterprises now use VoIP & SIP trunking. The study also found less than one quarter of enterprises use analog voice lines and have opted for digital or IP solutions.
This is in line with earlier studies which predicted VoIP and traditional circuit-switched lines will trade places by 2015. According to research, VoIP will account for 66.51% of installed lines by 2018. [Telkom BRI & Diginet]
Beyond telephony, the tendency in business is towards integrated services such as unified communications. Businesses favor multi-function devices and most service providers offer businesses bundled solutions with data, voice and hosted services. As Rachel Foster at ExpertIP puts it, “More enterprises are turning to IP communications to gain efficiencies and a competitive advantage.”
Market Trends
Goldtel BusinessEverything you need to run your business
www.goldtel.co.za
Information Week Research surveyed decision makers in 280 companies, asking them why they either already use or are planning to use VoIP. The major reasons are as follows:
•Lower telecommunications costs: 66%•Desire to merge voice and data networks: 43%•Obtain a platform for one-stop communications: 41%•Increase collaboration benefits in two or more areas: 36%•Ease of management: 31%•Scalability: 24%
If a service provider is looking to offer VoIP, they need a solution that satisfies these demands & keeps up with market trends.
Market Trends
Goldtel BusinessEverything you need to run your business
www.goldtel.co.za
Market Trends
Source: BMI-TSAPBX and Emerging Voice Systems Market study, 2013
Goldtel BusinessEverything you need to run your business
www.goldtel.co.za
Cloud Services: as the mobile business workforce continues to expand more on premise services will migrate to the cloud enabling virtual services and reducing the need for legacy systems.
Gateway and Servers: will become more extensive with capabilities for integrating web-based applications.
IP Phone Improvements: SIP-based handsets will continue to grow in popularity replacing legacy phones with Unified Communications functionalities.
SIP Trunking: is growing by leaps and bounds as a methodology for connecting PBX systems to the internet.
As businesses and organizations continue to migrate and take advantage of VoIP industrial advancements, the market will continue to bring about cost savings, scalability and maintenance benefits.
Market Trends to Watch for in 2015
Goldtel BusinessEverything you need to run your business
www.goldtel.co.za
It works the same as a PBX. The Only difference is it is off site.
1) VoIP application is for the trunk lines2) Last Mile application is for connecting
extensions to PBX3) Hosted application is for number of
extensions required
How do you configure it?
011 777700
Goldtel VoIP & Hosted Platform
[Trunk line side]
[Last Mile ADSL, Fibre, Microwave]
4 Incoming Line example
8 SIP Extensions
Goldtel BusinessEverything you need to run your business
www.goldtel.co.za
Increase or decrease facilities and users as required when required – on demand and flexible.
Create multiple users or branches. No networking of systems or expensive licenses required.
Easy upgrade. To activate features like voice mail or call recording is a click of a mouse. No additional hardware required. No expensive installation charges.
Being software based, new market trends can easily be developed and implemented. Centralized support and system monitoring.
No expensive capital outlay or need for financing. No system size or capacity, easy to upgrade
Reduced call charges. Current retail rates are: Fixed line blended rate – R0.38 Mobile call rates – R0.78 Per second billing
Why go hosted?
Goldtel BusinessEverything you need to run your business
www.goldtel.co.za
Upgrade legacy PBX system, or run both at the same time(dual-forking).Why go hosted?
Same Office
SIP Devices
Mobile Phone IntegrationStandard SLT Phones
DECT Phones
Network Switch
Digital Phones
Ip60 with VoIB card
LAN – CAT5
GT - Internet
GT - Hosted
GT - VoIP
SIP Devices
SIP Devices
SIP Devices
Remote Sites
Mobile
Goldtel BusinessEverything you need to run your business
www.goldtel.co.za
Why go hosted?
SIP Devices Mobile Phone
Ip60 with VoIB card
GT - Internet
GT - Hosted
GT - VoIP
Always reachable. One number = all devices from desk phone, cell phone, tablet, other branch or voice mail. High survivability with IP redundancy, dynamic call re-routing, and cloud based voicemail.
Tablet
011 7770000
Extension 101
Extension 101 Extension 101 Extension 101Incoming call
Cell PhoneBreak in Last Mile Service
Telkom Number
Branch Office
Voice Mail
Goldtel BusinessEverything you need to run your business
www.goldtel.co.za
Why go hosted?
ADSL / Router
GT - Internet
GT - Hosted
GT - VoIP
No need for major hardware purchases and multiple redundancy
011 7770000
Ext 101 Ext 101 Ext 101
Incoming call
Cell PhoneBreak in Last Mile Service
Telkom Number
Branch Office
Voice Mail
Telkom
Network Switch
GatewaySLT Phones
Ext 101
Additional failover
Goldtel BusinessEverything you need to run your business
www.goldtel.co.za
Why go hosted?
ADSL / Router
GT - Internet
GT - Hosted
GT - VoIP
Simplistic cost effective Installation This is the current solution used at our Goldtel branch offices. Both Welkom offices [two offices] run on this model
011 7770000
Ext 101 Ext 101 Ext 101Incoming call
Cell PhoneBreak in Last Mile Service
Telkom Number
Branch Office
Voice MailNetwork Switch
Ext 101
Goldtel BusinessEverything you need to run your business
www.goldtel.co.za
Why go hosted? SLT Phones
GT - Hosted
Cloud & Onsite solution with unlimited extensions
011 7770000
PC IP Phone MobileIncoming call
Cell PhoneBreak in Last Mile Service
Telkom Number
Branch Office
Voice Mail
Network Switch
TabletGT - VoIP
GT - Internet
GT - Hosted
Last Mile = Fibre or Microwave
Router
Gateway
Goldtel BusinessEverything you need to run your business
www.goldtel.co.za
Why go hosted?
GT - Hosted
Call Centre on demand. Cloud based or onsite
011 7770000
IP PhoneIncoming call
Cell PhoneBreak in Last Mile Service
Telkom Number
Branch Office
Voice Mail
Network Switch
GT - VoIP
GT - Internet
GT - Hosted
Last Mile = Fibre or Microwave
Router
Goldtel BusinessEverything you need to run your business
www.goldtel.co.za
Escalating monthly rentals to cover call rates. The higher the monthly rental the lower the call charges. Example: 84c Mobile calls with extension rental of R80 Example: 64c Mobile call rate with extension rental of R110 Example: 59c Mobile call rate with extension rental of R175 The rates re also based on minimum minutes per extension
Using one call rate as a teaser. Example: Local calls = 20c To cover this they use either a high subscription or increase the last mile cost. Rule = only about 5% to 10% of all calls made are local calls so the risk of loss is small and this can easily be made up and hidden somewhere.
Cutting call rates but escalating connectivity [last Mile] rates
Reduce dealer commissions. Example link commissions to a % and not a fixed rate. This means the rates can be reduced but the impact on dealer viability is huge. Link commissions to performance or to profits. Dealer gets 25, 30, 40% of profits based on sales volume with claw back policy
Service Providers Strategies to Win Market Share
Goldtel BusinessEverything you need to run your business
www.goldtel.co.za
Sell upfront packages with minimum billing: For example sell reduced call rates based on up front payments R500 / R1000 / R3000 that expire is not used They will also include a service rental
Move admin and risk to dealers. For example dealer is billed directly and all admin, collections, customer management is moved to dealer. In this way they can reduce call rates.
Multiple billing methods: Example true per second billing on some calls and 60/30 on others or even 60/60 Example call rounding is applied to Minute, call rates, account and final invoice.
Cheap entry to market but upgrades are expensive.
Current market prices = Fees from R49 per user to R175 per user.
Service Providers Strategies to Win Market Share
Goldtel BusinessEverything you need to run your business
www.goldtel.co.za
- Full PBX functionality - Basics such as Make/receive calls / Blind or supervised transfer/ hold & call recall / call pickup / call park / paging / busy
lamp indication / day, night service and holiday service / - Voice Mail, Voice mail to email with or without attachments- Ringback & Ring Through - Pin Code- Call recording (automatic or on demand)- Mobile extensions- Multi Party conference - Call centre basic & advanced. Basic = standard feature- Call supervising(automatic monitoring/monitor only/barge-in/tutor)- One number for all devices- 4 devices per extension
What can it do?
Goldtel BusinessEverything you need to run your business
www.goldtel.co.za
- Web based management and user interface that can be accessed from any web browser on any type of device.
- User context based portal- Admin- User
What can it do?
Goldtel BusinessEverything you need to run your business
www.goldtel.co.za
Dedicated domain name and web portal branding per customer
What can it do?
Goldtel BusinessEverything you need to run your business
www.goldtel.co.za
Notes- Read only- Read/Write- No Access
What can it do?
Goldtel BusinessEverything you need to run your business
www.goldtel.co.za
- Call Logs- IVR Logs
What can it do?
Goldtel BusinessEverything you need to run your business
www.goldtel.co.za
Call Status
What can it do?
Goldtel BusinessEverything you need to run your business
www.goldtel.co.za
Voice Prompts
What can it do?
Goldtel BusinessEverything you need to run your business
www.goldtel.co.za
Trunk Numbers/DIDs
What can it do?
Goldtel BusinessEverything you need to run your business
www.goldtel.co.za
Callback with Callthrough
What can it do?
Goldtel BusinessEverything you need to run your business
www.goldtel.co.za
Conferencing- MeetMe- Auto-Invite- Custom MOH
What can it do?
Goldtel BusinessEverything you need to run your business
www.goldtel.co.za
IVR-Auto Attendant
What can it do?
Goldtel BusinessEverything you need to run your business
www.goldtel.co.za
IVR-Login/Logout of Group/Groups
What can it do?
Goldtel BusinessEverything you need to run your business
www.goldtel.co.za
IVR-Switch Plan/Profile
What can it do?
Goldtel BusinessEverything you need to run your business
www.goldtel.co.za
IVR-Custom Script
What can it do?
Goldtel BusinessEverything you need to run your business
www.goldtel.co.za
IVR-Custom IVR Flow
What can it do?
Goldtel BusinessEverything you need to run your business
www.goldtel.co.za
Routing Schedules- Pattern Matching- Call Route Matching- Date and Time Based- Multiple Conditions- Matching Priorities
What can it do?
Goldtel BusinessEverything you need to run your business
www.goldtel.co.za
Groups- Simultaneous Ring
What can it do?
Goldtel BusinessEverything you need to run your business
www.goldtel.co.za
Groups- Call Hunting
What can it do?
Goldtel BusinessEverything you need to run your business
www.goldtel.co.za
Users- Account- Admin/User Role- Each user can change their own web password
What can it do?
Goldtel BusinessEverything you need to run your business
www.goldtel.co.za
Users- Call Logs- Search by Date/Time- Play/Download Call Recordings
What can it do?
Goldtel BusinessEverything you need to run your business
www.goldtel.co.za
Users- Voice Mail- Listen/Download voicemails- Manage voicemails from web portal
Manage voicemails from phone
What can it do?
Goldtel BusinessEverything you need to run your business
www.goldtel.co.za
Users- Inbound- Up to 4 devices per user- Per user call routing profiles- Forwarding schedules
What can it do?
Goldtel BusinessEverything you need to run your business
www.goldtel.co.za
Users- Inbound- Multiple forwarding schedules
What can it do?
Goldtel BusinessEverything you need to run your business
www.goldtel.co.za
Users- Phones- Up to 4 devices/phones per user- Example, Desk Phone, Mobile Softphone, Tablet, and PC Softphone
What can it do?
Goldtel BusinessEverything you need to run your business
www.goldtel.co.za
Users- Settings
What can it do?
Goldtel BusinessEverything you need to run your business
www.goldtel.co.za
Costs to keep in mind- Connectivity Fees- VoIP Trunk Subscriptions- VoIP Trunk Once-Off Fees- Hosted Extension Subscriptions- Hosted PBX Features Subscriptions- Hosted PBX Once-Off Fees- Your Installation Fees
What does it cost?
Any solution [traditional or hosted] has the same components to it. Both use connectivity + trunk lines + extensions. When doing comparisons all aspects need to be considered to offer a customer a complete solution:
Goldtel BusinessEverything you need to run your business
www.goldtel.co.za
Hosted Versus Traditional [2 c/o Lines s & 6 extensions]
Last Mile Retail Prices
Cost will vary depending on configuration.
2co x 6 extensions + Internet access Goldtel Hosted Last Mile -Copper 2 R 209.65 R 419.30 1 R 209.65 R 209.65 ADSL 4/10 1 R 372.81 R 372.81 1 R 372.00 R 372.00 VoIP Channels 0 R 0.00 R 0.00 2 R 35.00 R 70.00 Month Payment -Sub Total R 792.11 R 651.65
Value Add Services Value Add Services
Caller ID/Call forward/ call waiting 2 R 45.30 R 90.60 0 R 0.00 R 0.00 Call Limit 2 R 60.47 R 120.94 0 R 0.00 R 0.00 Hosted Extension Rental 0 R 0.00 R 0.00 6 R 37.00 R 222.00 Sub Total R 211.54 R 222.00
Monthly Line Rental Totals R 1,003.65 R 873.65
Goldtel BusinessEverything you need to run your business
www.goldtel.co.za
Hosted Versus Traditional [2 c/o Lines s & 6 extensions] Basic Hardware – Retail Prices
PBX Installation 1 R 1,000.00 R 1,000.00
Per Point installation 4 R 300.00 R 1,200.00
Warranty @ 20% 1 R 2,550.00 R 2,550.00
R 4,750.00
Total Cost R 13,721.50
Hardware - Average prices Traditional Services PABX System 1 R 6,804.20 R 6,804.20 SLT Telephone sets 5 R 187.50 R 937.50 Switch Board 1 R 1,229.80 R 1,229.80 IP Phones 0 R 0.00 R 0.00 ADSL Router 0 R 0.00 R 0.00 Network Switch 0 R 0.00 R 0.00 Hardware Cost R 8,971.50
Goldtel Hosted0 R 0.00 R 0.000 R 0.00 R 0.001 R 1,706.90 R 1,706.905 R 713.70 R 3,568.501 R 650.00 R 650.001 R 250.00 R 250.00
R 6,175.40
1 R 500.00 R 500.00
4 R 300.00 R 1,200.00
1 R 1,235.08 R 1,235.08
R 2,935.08
R 9,110.48
Using this example: Comparing traditional
hardware to cloud, cloud is cheaper with R4611.02
Goldtel BusinessEverything you need to run your business
www.goldtel.co.za
Hosted Versus Traditional [2 c/o Lines s & 6 extensions]
Value Add Hardware – Retail Prices
Value Add - Average prices Traditional Services
Voice mail 1 R 3,519.10 R 3,519.10
Auto attendant 1 R 1,313.00 R 1,313.00
Call recording 1 R 12,000.00 R 12,000.00
VoIP / SIP trunking 1 R 5,505.50 R 5,505.50
Installation 1 R 800.00 R 800.00
R 23,137.60
Goldtel Hosted1 R 60.00 R 60.001 R 60.00 R 60.001 R 90.00 R 90.001 R 0.00 R 0.001 R 450.00 R 450.00
R 660.00
Value add hardware is a cost up front with a fixed
monthly repayment. Hosted is a flexible
monthly fee
Goldtel BusinessEverything you need to run your business
www.goldtel.co.za
Hosted Versus Traditional [2 c/o Lines s & 6 extensions]
Customer Monthly Financial commitment
Flexible Billing is month to month and you can add to it or subtract as
needed
Goldtel Hosted Monthly R 318.14 R 378.14 R 378.14 R 408.14 R 318.14
R 1191.79 R 1251.79 R 1251.79 R 1281.79 R 1191.79
R 60.00 R 60.00 R 90.00
R 318.14 R 318.14 R 318.14
Flexible Billing
Fixed Billing
36 month Finance - zero escalation 0.03492 System only R 479.15 System & Voice Mail R 602.04 System & Auto attendant R 525.00 System & Call recording R 898.19 System & SIP trunking R 671.41
System including Line rental R 1,271.26 System & Voice Mail & Line rental R 1,394.15 System & Auto Attendant & Line Rental R 1,317.11 System & Call Recording & Line rental R 1,690.30 System & SIP trunking & Line rental R 1,463.52
Goldtel BusinessEverything you need to run your business
www.goldtel.co.za
Hosted Versus Traditional [2 c/o Lines s & 6 extensions] Dealer Income
Loss in up front revenue –R2653.75
Traditional sale Once Off - Dealer Hardware Com based on 30% R 2,691.45 Once Off - Dealer Installation Income R 4,750.00 Once Off - Total Income R 7,441.45
Recurring Income - Line rental R 0.00 Recurring Income – ADSL R 0.00 Recurring Income - Hosted extensions R 0.00 Recurring Income - Voice Mail R 0.00 Recurring Income - Conference facility R 0.00 Recurring Income - Call Recording R 0.00 Recurring Income - Fixed Line Calls R 0.00 Recurring Income - Mobile Calls R 0.00
Hosted sale Once Off – Hardware R 1,852.62 Once Off – Hardware R 2,935.08 Once Off - Total Income R 4,787.70
Additional Month Income @ R130.74 pm over 36 months
= R4706.64
2 R 2.62 R 5.241 R 26.50 R 26.506 R 9.00 R 54.006 R 2.50 R 15.006 R 1.25 R 7.506 R 3.75 R 22.50
Per Min R 0.08Per Min R 0.19
Monthly excluding Voice R 130.74
Voice calls:If the customer made 20 x minutes worth of calls per extension per day = 2520min per month. If 80% of these calls where mobile call = 2016min / 504min Additional dealer income = R383.04 + R40.32 = R423.36 x 36 months = R15240.96
Goldtel BusinessEverything you need to run your business
www.goldtel.co.za
Hosted Versus Traditional [2 c/o Lines s & 6 extensions]
A radical out of the box idea! What if we needed no hardware at all? What if we consider hosted as a software application to win recurring business
opportunities to increase our hit rate? What if we expand our minds and embrace the future and leave traditional thinking where it belongs… in the past?
For a 2 x concurrent calls & 6 extension solution using customer Wi-Fi:1 x ADSL @ R372.001 x Copper line @ R209.652 x VoIP trunk lines @ R35.00 each = R70.006 x Hosted extension rental @ R37.00 each =222.006 x Hosted extensions using a PC based softphone or ONLY your mobile phone [download app, PC = free using G729 will cost R118-00 per user x 6 = R708.00 once off]Month 2 Month agreementReduced call cost
Once off cost R1358.00 [mobile app + ADSL router] Installation cost R1800.00Monthly recurring cost all in, including
line rental of R873.65
Telkom Lines 2 x R209.65 = 419.30ADSL R372.81
Basic Telkom Cost with no services = R792.11
Goldtel Business
www.goldtel.co.za
Hosted versus Traditional PBX [4 c/o lines & 8 extensions]
Example - 4co x 8 extensions + Internet Traditional Services Last Mile –Copper 5 R 209.65 R 1,048.25 ADSL 4/10 1 R 372.81 R 372.81 VoIP Channels 0 R 0.00 R 0.00 Sub Total R 1,421.06
Goldtel Hosted2 R 209.65 R 419.301 R 372.00 R 372.004 R 35.00 R 140.00
R 931.30
Everything you need to run your business
Value Add Services Caller ID/Call forward/ call waiting 4 R 45.30 R 181.20 Extension Rental 0 R 0.00 R 0.00 Sub Total R 181.20
0 R 0.00 R 0.008 R 37.00 R 296.00
R 296.00
Cost will vary depending on configuration.
Saving Lines only = R489.76If you include the hosted extension
cost here then saving = R193.76
Last Mile Retail Prices
Goldtel Business
www.goldtel.co.za
Hosted versus Traditional PBX [4 c/o lines & 8 extensions]
Everything you need to run your business
Hardware Retail Prices
Hardware - Average prices Traditional Services PABX System 1 R 7,065.00 R 7,065.00 SLT Telephone sets 7 R 187.50 R 1,312.50 Switch Board 1 R 1,297.00 R 1,297.00 IP Phones 0 R 0.00 R 0.00 ADSL Router 1 R 673.00 R 673.00 Network Switch 0 R 0.00 R 0.00 Gateway 8 Port FXS 0 R 0.00 R 0.00 PBX Installation 1 R 1,000.00 R 1,000.00 Per Point installation 8 R 250.00 R 2,000.00
R 13,347.50
Goldtel Hosted0 R 0.00 R 0.000 R 0.00 R 0.001 R 1,772.00 R 1,772.007 R 741.00 R 5,187.001 R 673.00 R 673.001 R 380.00 R 380.000 R 3,825.00 R 0.001 R 500.00 R 500.008 R 250.00 R 2,000.00
R 10,512.00
Using this example: Comparing traditional
hardware to cloud, cloud is cheaper with R2835.50
Goldtel Business
www.goldtel.co.za
Hosted versus Traditional PBX [4 c/o lines & 8 extensions]
Everything you need to run your business
Value add items
Value Add - Average prices Traditional Services Voice mail 1 R 3,654.45 R 3,654.45 Auto attendant 1 R 1,363.50 R 1,363.50 Call recording 1 R 12,000.00 R 12,000.00 VoIP / SIP trunking 1 R 5,717.25 R 5,717.25 Installation 1 R 800.00 R 800.00
R 23,535.20
Goldtel Hosted1 R 80.00 R 80.001 R 80.00 R 80.001 R 120.00 R 120.001 R 0.00 R 0.001 R 400.00 R 400.00
R 680.00
Value add hardware is a cost up front with a fixed
monthly repayment. Hosted is a flexible
monthly fee
Goldtel Business
www.goldtel.co.za
Hosted versus Traditional PBX [4 c/o lines & 8 extensions]
Everything you need to run your business
Value add items
Value Add - Average prices Traditional Services Voice mail 1 R 3,654.45 R 3,654.45 Auto attendant 1 R 1,363.50 R 1,363.50 Call recording 1 R 12,000.00 R 12,000.00 VoIP / SIP trunking 1 R 5,717.25 R 5,717.25 Installation 1 R 800.00 R 800.00
R 23,535.20
Goldtel Hosted1 R 80.00 R 80.001 R 80.00 R 80.001 R 120.00 R 120.001 R 0.00 R 0.001 R 400.00 R 400.00
R 680.00
Value add hardware is a cost up front with a fixed
monthly repayment. Hosted is a flexible
monthly fee
Goldtel Business
www.goldtel.co.za
G o l d t e l solutions
Hosted versus Traditional PBX
36 month Finance - zero escalation 0.03515 System only R 563.00 System & Voice Mail R 691.45 System & Auto attendant R 610.92 System & Call recording R 984.80 System & SIP trunking R 763.96
System including Line rental R 1,984.06 System & Voice Mail & Line rental R 2,112.51 System & Auto Attendant & Line Rental R 2,031.98 System & Call Recording & Line rental R 2,405.86 System & SIP trunking & Line rental R 2,185.02
Goldtel Monthly Hosted R 443.40 R 523.40 R 523.40 R 563.40 R 443.40
R 1,670.70 R 1,750.70 R 1,750.70 R 1,790.70 R 1,670.70
Saving R 119.60 R 168.06 R 87.53 R 421.40 R 320.56
R 313.36 R 361.82 R 281.29 R 615.16 R 514.32
Hosted versus Traditional PBX [4 c/o lines & 8 extensions]
Flexible Billing is month to month and you can add to it or subtract as
neededR 80.00R 80.00
R 120.00
Customer Monthly Financial commitment
Goldtel BusinessEverything you need to run your business
www.goldtel.co.za
Hosted Versus Traditional [4 c/o Lines s & 8 extensions] Dealer Income
Loss in up front revenue –R1767.75
Traditional sale Once Off - Dealer Hardware Com based on 30% R3104.25 Once Off - Dealer Installation Income R5669.50 Once Off - Total Income R8773.75
Recurring Income - Line rental R 0.00 Recurring Income – ADSL R 0.00 Recurring Income - Hosted extensions R 0.00 Recurring Income - Voice Mail R 0.00 Recurring Income - Conference facility R 0.00 Recurring Income - Call Recording R 0.00 Recurring Income - Fixed Line Calls R 0.00 Recurring Income - Mobile Calls R 0.00
Hosted sale Once Off – Hardware R2403.60 Once Off – Installation R4602.40 Once Off - Total Income R7006.00
Additional Month Income @ R168.98 pm over 36 months
= R6083.28
4 R 2.62 R10.481 R 26.50 R26.508 R 9.00 R72.008 R 2.50 R20.008 R 1.25 R10.008 R 3.75 R30.00
Per Min R 0.08Per Min R 0.19
Monthly excluding Voice R 168.98
Voice calls:If the customer made 20 x minutes worth of calls per extension per day = 3360min per month. If 80% of these calls where mobile call = 2688min / 672min Additional dealer income = R510.72 + R53.76 = R564.48 x 36 months = R20321.28
Goldtel BusinessEverything you need to run your business
Connectivity
www.goldtel.co.za
G o l d t e l solutions
Broadband using Telkom – ADSL, VDSL, Fibre to the Home, Business Fibre Broadband using Neotel – Fibre, Microwave, WiMax, PRI Mobile using Cell C – 3G, LTE Satellite Investigating own wireless services
Goldtel BusinessEverything you need to run your business
Connectivity Recurring Opportunities
www.goldtel.co.za
G o l d t e l solutions
Description Once off Monthly Qty Total Description Once off Monthly Qty Total
Telkom analogue line rental R 189.47 4 R 757.88 Goldtel SIP trunking R 35.00 4 R 140.00
Installation R 512.97 4 R 2,051.88 Dealer Installation R 800.00 1 R 800.00
Line Rental R 189.47 1 R 189.47
4Meg ADSL R 372.00 1 R 372.00
Installation R 618.60 1 R 618.60
TotalR
2,051.88 R 757.88 R 2,809.76 Total R 1,418.60 R 701.47 R 2,120.07
Additional Value Add Additional Value Add Call limiting R 57.05 4 R 228.20 Call limiting R 0.00 4 R 0.00Installation R 99.01 4 R 396.04 Installation R 0.00 4 R 0.00Area routing R 181.78 4 R 727.12 Area routing R 0.00 4 R 0.00Installation R 923.28 4 R 3,693.12 Installation R 0.00 4 R 0.00Caller ID R 12.92 4 R 51.68 Call announcement R 0.00 4 R 0.00Installation R 26.62 4 R 106.48 Installation R 0.00 4 R 0.00
Analogue lines versus VOIP / SIP trunking
Goldtel BusinessEverything you need to run your business
Connectivity Recurring Opportunities
www.goldtel.co.za
G o l d t e l solutions
Description Once off Monthly Qty Total Description Once off Monthly Qty Total
Telkom 10ch PRI 12 month Services not available Goldtel 10ch PRI 12 months R 1,200.00 1 R 1,200.00
Installation Services not available Installation R 4,000.00 1 R 4,000.00
Telkom 20ch PRI 24 month Services not available Goldtel 20ch PRI 12 months R 2,100.00 1 R 2,100.00
Installation Services not available Installation R 5,500.00 1 R 5,500.00
Telkom 30ch PRI 12 month R 7,771.09 1 R 7,771.09 Goldtel 30ch PRI 12 months R 5,130.00 1 R 5,130.00
Telkom 30ch PRI 24 month R 5,194.10 1 R 5,194.10 Goldtel 30ch PRI 24 months R 3,724.00 1 R 3,724.00
Telkom 30ch PRI 36 month R 3,808.11 1 R 3,808.11 Goldtel 30ch PRI 36 months R 3,057.00 1 R 3,057.00
On top of this we also offer reduced call rates and free DDI/DDO numbers – Cheaper than Supreme call
PRI Comparison
Note: If the up front installation option is preferred Telkom starts at R38749.97 for a PRI installation compared to R5500 from Goldtel
Goldtel BusinessEverything you need to run your business
Connectivity Recurring Opportunities
www.goldtel.co.za
G o l d t e l solutions
BRI to Goldtel PRI Comparison – 3BRI [6Ch]: Description Once off Monthly Qty Total Description Once off Monthly Qty Total
Telkom BRI R 349.20 3 R 1,047.60 Goldtel 10ch PRI 12 months R 1,200.00 1 R 1,200.00Installation R 982.04 3 R 2,946.12 Installation R 4,000.00 1 R 4,000.00Total R 2,946.12 R 1,047.60 R 3,993.72 Total R 4,000.00 R 1,200.00 R 5,200.00
Additional Value Add Additional Value Add DDI [20 numbers] R 74.54 3 R 223.62 DDI [50 numbers basic defualt] R 0.00 R 0.00Installation R 176.62 3 R 529.86 Installation R 0.00 R 0.00Hunting R 12.89 3 R 51.56 Hunting R 0.00 R 0.00Installation 3 R 0.00 Installation R 0.00 R 0.00Caller ID R 12.92 3 R 51.68 Calller ID R 0.00 R 0.00Installation R 26.62 3 R 106.48 Installation R 0.00 R 0.00Total R 203.24 R 326.86 R 963.20 Total R 0.00 R 0.00 R 0.00
R 3,149.36 R 1,374.46 R 4,956.92 R 4,000.00 R 1,200.00 R 5,200.00
On top of this we also offer reduced call rates and free DDI/DDO numbers – Cheaper than Supreme call
Goldtel BusinessEverything you need to run your business
Connectivity Recurring Opportunities
www.goldtel.co.za
G o l d t e l solutions
BRI to Goldtel PRI Comparison continued 4BRI [8Ch]: Description Once off Monthly Qty Total Description Once off Monthly Qty Total
Telkom BRI R 349.20 4 R 1,396.80 Goldtel 10ch PRI 12 months R 1,200.00 1 R 1,200.00Installation R 982.04 4 R 3,928.16 Installation R 4,000.00 1 R 4,000.00Total R 3,928.16 R 1,396.80 R 5,324.96 Total R 4,000.00 R 1,200.00 R 5,200.00
Additional Value Add Additional Value Add DDI [20 numbers] R 74.54 4 R 298.16 DDI [50 numbers basic defualt] R 0.00 R 0.00Installation R 176.62 4 R 706.48 Installation R 0.00 R 0.00Hunting R 12.89 4 R 51.56 Hunting R 0.00 R 0.00Installation 4 R 0.00 Installation R 0.00 R 0.00Caller ID R 12.92 4 R 51.68 Calller ID R 0.00 R 0.00Installation R 26.62 4 R 106.48 Installation R 0.00 R 0.00Total R 203.24 R 401.40 R 1,214.36 Total R 0.00 R 0.00 R 0.00
R 4,131.40 R 1,449.00 R 6,539.32 R 4,000.00 R 1,200.00 R 5,200.00
On top of this we also offer reduced call rates and free DDI/DDO numbers – Cheaper than Supreme call
Goldtel BusinessEverything you need to run your business
Connectivity Recurring Opportunities
www.goldtel.co.za
G o l d t e l solutions
Telkom to Goldtel Satellite Comparison Description Once off Monthly Qty Total Description Once off Monthly Qty Total
Telkom analogue line rental R 189.47 5 R 947.35 Goldtel SIP trunking R 35.00 4 R 140.00Installation R 512.97 4 R 2,051.88 Dealer Installation R 1,500.00 1 R 1,500.00ADSL 4Meg R 372.00 1 R 372.00 1Gig Rental R 677.00 1 R 677.00Installation R 618.60 1 R 618.60 1Gig Top Up R 358.00 3 R 1,074.00Business entry level package R 130.70
1R 130.70
Total R 2,670.48 R 1,450.05 R 4,120.53 Total R 1,500.00 R 1,891.00 R 3,391.00
Additional Value Add Additional Value Add Call limiting R 57.05 4 R 228.20 Call limiting R 0.00 4 R 0.00Installation R 99.01 4 R 396.04 Installation R 0.00 4 R 0.00Area routing R 181.78 4 R 727.12 Area routing R 0.00 4 R 0.00Installation R 923.28 4 R 3,693.12 Installation R 0.00 4 R 0.00Caller ID R 12.92 4 R 51.68 Call announcement R 0.00 4 R 0.00Installation R 26.62 4 R 106.48 Installation R 0.00 4 R 0.00
R 5,202.64 R 0.00 R 0.00
Goldtel BusinessEverything you need to run your business
Recurring Revenue VOIP
www.goldtel.co.za
G o l d t e l solutions
Standard Business RatesDescription 1st Minute Per Sec 60/30 Dealer Com Description Per Sec Dealer Com
Telkom Local / National R 0.54 R 0.40 No Goldtel Local R 0.38 YesTelkom Mobile R 1.14 R 0.57 No Goldtel National R 0.38 Yes Goldtel Mobile R 0.78 Yes Goldtel Mobile CellC R 0.89 Yes
Customers save on communications expenditure
Interesting facts about supreme call. Min month billing as per package Term contracts Out of bundle rates are higher No blended rates apply
Free Inter branch calls
Goldtel BusinessEverything you need to run your business
Recurring Revenue Opportunities
www.goldtel.co.za
G o l d t e l solutions
VOIP – recurring call rates LCR – recurring call rates & closed group calling Internet – data Hosted Services – recurring rentals Last Mile connectivity Mobile – new contracts & PBX integration
Goldtel BusinessEverything you need to run your business
www.goldtel.co.za
G o l d t e l solutions
Why IP telephony?Ericsson-LG The IP telephony market is rapidly growing as more companies recognize the benefits of using IP telephony in their
enterprise infrastructures: A single network for voice, data and video. IP delivers significant cost saving and integrates new applications increasing employee collaboration.
IP8800 SERIES
IMPROVED PRODUCTIVITY ACCESS TO NEW APPLICATIONS AND SERVICES
VoIP IS THE WAY TO GOFOR ALL BUSINESS SEGMENTS COMPELLING COST BENEFITS
Goldtel BusinessEverything you need to run your business
www.goldtel.co.za
G o l d t e l solutions
IP8800 Series Line-up
Our phones let you enjoy all of theBenefits of VoIP telephonyPacked with a wide rangeof innovative features.
Basic IP PHONE 8815
Mid range IP PHONE 8830
High range IP PHONE 8840
Standard IP PHONE 8820
EntryIP PHONE 8802/8802A
Goldtel BusinessEverything you need to run your business
www.goldtel.co.za
G o l d t e l solutions
IP8800 Series Line-upERICSSON-LG VoIP AccessoriesExpand your phone capacitywith fully interactive features
8800DSS12L(LCD)
8800DSS12(LED)
IP8800WFMUIP8800BTMU
Goldtel BusinessEverything you need to run your business
www.goldtel.co.za
G o l d t e l solutions
IP8800 Series Line-upIP8802A/8802 Detail specifications
Interface• 2 LAN [10/100 BASE T]• 4 Programmable buttons• IP8802 : POE[802.3af] without Adaptor• IP8802A : Non PoE with Adaptor
Display• 2 Line LCD
(128 x 32, Gray scale graphic type)• Korean, English
IP Telephony• Standard SIP Protocol• Echo cancellation [VAD/CNG]• Static/DHCP IP address• Provisioning [HTTPS, TFTP]• QoS
Dynamic jitter buffering, 802.1P/Q, Layer 3 TOS, Diffserv
• Security TLS v.1.0, RAS 1024bit, SRTP(SDES, AES 128bit) Configuration file encryption Digest Authentication(SIP)
Features• Speed dialing, Redialing• Call holding• Call waiting• Call forwarding• Conferencing call• Volume up/down control• Caller ID• Distinctive ring/Multi-ring• Do Not Disturb• Mute
Optimized functionality for a basic entry-level phone Very cost effective solution when bundled with MG systems
Target usersThe IP8802 Phone is specifically designed for mass deployment. It is also an affordable choice for common areas.
- Residential & office - Reception lobbies and meeting areas- Manufacturing and retail floors
Goldtel BusinessEverything you need to run your business
www.goldtel.co.za
G o l d t e l solutions
IP8800 Series Line-upIP8815 Detail specifications
Interface• 2 LAN [10/100 BASE T]• 4 Programmable buttons• POE[802.3AF] / Local
Display• 5 Line LCD
(Gray scale graphic type)• English, French, Spanish, Danish, etc
IP Telephony• SIP/MGCP• Echo cancellation [VAD/CNG]• Static/DHCP IP address• Provisioning [HTTPS, TFTP]• QoS
Dynamic jitter buffering, 802.1P/Q, Layer 3 TOS, Diffserv
• TLS W/AES-128 SRTP W/AES-128 Security
Features• Speed dialing, Redialing• Call holding• Call waiting• Call park/Call pick up• Call forwarding• Conferencing call• Volume up/down control• Caller ID• Distinctive ring/Multi-ring• Multi-lines
Simple functionality for a basic entry-level phonefor easy access to telephony.
Target usersThe IP8815 Phone is specifically designed for occasional users. It is also an affordable choice for common areas.
- Residential & office - Reception lobbies and meeting areas- Manufacturing and retail floors
Goldtel BusinessEverything you need to run your business
www.goldtel.co.za
G o l d t e l solutions
IP8800 Series Line-up
IP PHONE 8820
Standard IP phone provides the perfect combination of features and performance
Target usersUsers have convenient single button access to call conferencing, call transferring, redial and call log lists with 12 programmable feature Keys.
- Most office workers
Interface• 2 LAN [10/100 BASE T]• 12 Programmable buttons• 3 Soft keys• POE[802.3AF] / Local
Display• 3 Line LCD, White Backlit
(240 * 42, Gray scale graphic)• English, French, Spanish, Danish, etc
IP Telephony• SIP/ MGCP• Echo cancellation [VAD/CNG]• Static/DHCP IP address• Provisioning [HTTPS, TFTP]• QoS
Dynamic jitter buffering, 802.1P/Q, Layer 3 TOS, Diffserv
• TLS W/AES-128 SRTP W/AES-128 SecurityFeatures• Speed dialing, Redialing• Call holding• Call waiting• Call park/Call pick up• Call forwarding• Conferencing call• Volume up/down control• Caller ID• Distinctive ring/Multi-ring• Multi-lines
Goldtel BusinessEverything you need to run your business
www.goldtel.co.za
G o l d t e l solutions
IP8800 Series Line-upIP PHONE 8830Mid range choice to address the needs of managers or answering positions
Target usersIdeal for general office and knowledge-worker environments, this is an affordable, powerful business telephone with reliable functionalities with 24 programmable features keys.
Interface• 2 LAN [10/100 BASE T]• 24 Programmable buttons• 3 Soft keys• POE[802.3AF] / Local• Wi-Fi, Blue-tooth module
[Option, Pack type]
Display• 4 Line LCD, White Backlit
(240 * 56, Gray scale graphic)• English, French, Spanish, Danish, etc
IP Telephony• SIP/ MGCP• Echo cancellation [VAD/CNG]• Static/DHCP IP address• Provisioning [HTTPS, TFTP]• QoS
Dynamic jitter buffering, 802.1P/Q Layer 3 TOS, Diffserv
• TLS W/AES-128 SRTP W/AES-128 Security
Features
• Speed dialing, Redialing• Call holding• Call waiting• Call park/Call pick up• Call forwarding• Conferencing call• Volume up/down control• Caller ID• Distinctive ring/Multi-ring• Multi-lines• Direct mail/ Messaging access• Directory / Phone book
Goldtel BusinessEverything you need to run your business
www.goldtel.co.za
G o l d t e l solutions
IP8800 Series Line-up
IP PHONE 8840
Strategic information & communications terminal with high and functionality designed
Target usersDesigned to appeal to both executive users who require advancedFeatures and applications, and telephone attendants who needmultiple line support and enhanced call handling capabilities.
Interface• 2 LAN [10/100 BASE T]• 10 Programmable buttons• 3 Soft keys• POE[802.3AF] / Local• Wi-Fi, Blue-tooth module
[Option, Pack type]
Display• 9 Line LCD, White Backlit
(240 * 144, Gray scale graphic)• English, French, Spanish, Danish, etc
IP Telephony• SIP/ MGCP• Echo cancellation [VAD/CNG]• Static/DHCP IP address• Provisioning [HTTPS, TFTP]• QoS
Dynamic jitter buffering, 802.1P/Q Layer 3 TOS, Diffserv
• TLS W/AES-128 SRTP W/AES-128 Security
Features
• Speed dialing, Redialing• Call holding• Call waiting• Call park/Call pick up• Call forwarding• Conferencing call• Volume up/down control• Caller ID• Distinctive ring/Multi-ring• Multi-lines• Direct mail/ Messaging access• Directory / Phone book
Goldtel BusinessEverything you need to run your business
www.goldtel.co.za
G o l d t e l solutions
IP8800 Series Line-upAccessories (8800DSS12, 8800DSS12L)
Models
Keybenefits
Detailspecs
• 12 Flexible Buttons with 3-color LED (Green/Red/Orange)• 12-pin Flat Cable to Main set• Key Label
• 12 Flexible Buttons with 3-color LED (Green/Red/Orange)• [10 char + 1 icon] x 12 line LCD• 12-pin Flat Cable to Main set
Physical Specifications Dimensions: 95x55x205 (mm) [W x D x H] Weight: 200g Operating temperature: 0~40 degree Celsius Relative humidity: 10~85% non-condensing Storage temperature: -10~60 degree Celsius Certification: UL/FCC/CE/MIC
Power consumption Max. 0.7 W
LCD View Area: 52x95 (mm) [W x H] Grey-scale 179x124 resolution (Backlight FSTN )
Physical Specifications Dimensions: 95x55x205 (mm) [W x D x H] Weight : 200g Operating temperature: 0~40 degree Celsius Relative humidity: 10~85% non-condensing Storage temperature: -10~60 degree Celsius Certification: UL/FCC/CE/MIC
8800DSS12 8800DSS12L
Goldtel BusinessEverything you need to run your business
www.goldtel.co.za
G o l d t e l solutions
IP8800 Series Line-upAccessories (IP8800 WFMU, IP8800 BTMU)
IP8800 BTMU (Bluetooth Module Unit)
IP8800 WFMU (Wi-Fi module Unit)
Category Entry Basic Standard Mid range High range
Design
Model IP8802/8802A IP8815 IP8820 IP8830 IP8840LCD 2 line
128x32 pixelsGraphical LCD
5 line140x48 pixelsGraphical LCD
3 line240x42 pixels Graphical LCD
white backlight
4 line240x56 pixels Graphical LCD
white backlight
9 line240x144 pixels Graphical LCD
white backlightProtocol SIP SIP/MGCP SIP/MGCP SIP/MGCP SIP/MGCPFlexible buttons 4 (w/o BLF) 8 12 24 10Network Interface 2 10/100 BASE T
[1 PoE WAN, 1 LAN]2 10/100 BASE T
[1 PoE WAN, 1 LAN]2 10/100 BASE T
[1 PoE WAN, 1 LAN]2 10/100 BASE T
[1 PoE WAN, 1 LAN]2 10/100 BASE T
[1 PoE WAN, 1 LAN]Voice codec G.711/723.1/729 Narrow & Wideband Audio : Full Duplex Hands-freeOptional module & DSS N/A DSS
Blue-tooth, WiFiDSS
Blue-tooth, WiFiDSS
Web management YES YES YES YES YESAuto/Remote up-date YES YES YES YES YES
Wall mountable YES(Optional) YES YES YES YES
PoE(802.3af) YES[8802 only) YES YES YES YES
IOT CertificationsMajor SSWs and IP PBXs IOT are planning
Cirpack, ComverseNokia-Siemens,
Broadsoft, Nortel
Cirpack, ComverseNokia-Siemens,
Broadsoft, Nortel
Cirpack, ComverseNokia-Siemens,
Broadsoft, Nortel
Cirpack, ComverseNokia-Siemens,
Broadsoft, Nortel
Goldtel Business
Goldtel BusinessEverything you need to run your business
www.goldtel.co.za
G o l d t e l solutions
• Comverse MGCP / Advanced SIP • Nokia Siemens Network SIP• Cirpack MGCP• Broadsoft SIP• Sylantro MGCP • Nortel SIP
LG-Ericsson IP 8800 Series is committed to product interoperability & accredited With following major soft-switch providers:
Also, Following major IP PBX solutions compliant:
• Asterisk SIP/Aastra (IP-PBX) • Alcatel –Lucent (IP-PBX)• Avaya (IP-PBX)• SIEMENS (IP-PBX) • CISCO (IP-PBX)
G o l d t e l solutions
G o l d t e l solutions